Premiere Pro CC (latest version) freeze when loading some projects
This seem to happen kinda random but I started working on a project and I've opened and saved it several times but all of a sudden it freeze Premiere Pro when opening it. Everything seems to open okay but the thumbnails are gone in the project folder and it just hangs until I do a "Force Quit". The project opens fine in SpeedGrade and it will also import in After Effects.
When opening it in premiere it asks me to locate two preview files which is no longer available (I did a cleanup trough the Adobe software earlier today, so nothing deleted manually).
Any idea what could cause this? All media used in the project is located in the same folder as the project file.
Thanks for getting back to me!
1) I started the project in the latest version (2014.1)
2) Yes, I've normalized the audio level on several movieclips in Audition
3) When Premiere freeze the CPU load is minimal. Like 0,5%.
4) If I create a new project I can import the old project without any problems but then I couldn't find the timeline. The media files ends up in a folder but without the effect controls etc.
Similar Messages
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Premiere Pro CC 2014 keeps freezing when loading projects from Premiere Pro CC
Hi everyone,
I'm reporting this issue in case someone else would have the same problem.
I just downloaded the 2014 version of Premiere Pro CC, and when I'm loading a project from Premiere Pro CC into CC2014 I have the software freezing and being unable to even play the loaded sequences. It seems that dynamic link is having trouble linking the CC and the CC2014 version of Premiere Pro.
Until now the only solution I found was to kill the process of the software and start it again, after 8 times I got my sequence loaded alright, then sometimes it is freezing again, killing process, starting software again, and so on. Does anyone has the same problem ?
I'm running a Windows 7 Ultimate PC with 12Go RAM dedicated only to Premiere Pro.
Cheers,
VincentHi Vincent,
I feel your pain, you are not alone. Here are my machine specs and my very frustrating situation, if anyone has any idea as to how I should move forward, I would really appreciate the input/advice...
iMac - 27" Late 2013
Processor 3.4 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics NVIDIA GeForce GTX 780M 4096 MB
Software OS X 10.9.4 (13E28)
I'm having similar issues that began when I installed Premiere Pro CC 2014, and actually got worse with the latest update/release. The majority of my projects worked fine at first, but the update last week ended that quickly. I did what I know I never should do and updated Adobe CC while completing a project on a deadline. I thought some of the fixes would help me complete the project sooner. Needless to say, the deadline has passed, my client is pissed enough to not pay me or hire me again and I'm stuck with an almost-there version that I can't export correctly because of this software. This is my problem, not Adobe's, but I didn't expect such a detrimental update to halt my operation.
After doing some research, I found that some plugins could be the cause of some specific editing issues, mainly due to incorrect or inaccessible folders - who knows if its Dynamic Link, CC apps or 2014 apps. I concluded that my issue at the time was a plugin permissions issue on the Adobe "Preference" Folder, so I reset the permissions on the folder so that CC and 2014 apps would be able to access its contents without any problems. This was the wrong decision. For some reason, resetting this folders permissions also effected the main HDD, it's Kernel Text files and their respective permission. I could not boot my machine, just got the Apple and spinning wheel until I had to power down. I ended up on the phone with 3 different AppleCare reps who helped me at least be able to turn the machine back on and access my desktop/files, apps, etc. Outside of this, no one could offer anything other than "Uninstall the problematic application, reboot, reinstall, etc..." or "Backup your files and reimage the HDD." When I mentioned the recent CUDA driver update for my graphics card (NVIDIA GeForce GTX 780M 4096 MB now running CUDA Driver Version: 6.0.51), it was like they had never heard of graphics cards being used in their machines.
Resetting permissions on Adobe Preference Folder...
This is what I read would get the CC and 2014 apps communicating correctly so that they could utilize my plugins. There is a problem, I believe, in that their are TOO MANY locations where Adobe folders/components live. There are 3 "Preferences" folders that I found, and I don't know which effects what process, but the folder I changed permissions on clearly effects the operation of all of the CC & 2014 apps I had installed, as well as my HDD. Kernel Extensions and the entire system.
Based on my perceived effects of the Preference folder, I needed to uninstall everything, run the Adobe CC Cleaner Tool, download/install just the 2014 releases and see if that resolved the issue. I'm not downloading CC apps, the 2014 releases should run fine on their own. I've yet to confirm this with Adobe, as what I've read has simply said to install the new release next to the CC apps, rather than on top of, as traditional update releases work. Anyway, one by one, I reinstalled the 14 apps that I use on a regular basis on a "clean" machine with no trace of previous Adobe apps.
After reinstalling (without any plugins), I was at least able to open Premiere Pro from the Application folder and work for a few minutes before both Program and Source monitors froze and had to force quit the app. If I try to open the Project File by double clicking it in the Finder, SpeedGrade opens up instead of Premiere Pro - never seen that before. I also had to force quit to end that process and reopen in Premiere instead of SpeedGrade.
So back to Premiere, if I do have success in opening a project in the right application, Premiere freezes - if not immediately, eventually it will just stop responding. The video clips, sequence segments and UI freeze, but the audio will keep playing until I force quit. When I force quit, Premiere Pro doesn't close entirely. The UI closes, but the process still runs. I've even force quit from Finder, force quit again from the Dock, Shut Down the machine, restarted and Premiere Pro will still be open, but "Not Responding", so I force quit again and open the project. Just now, I opened PP, made minor edits to a sequence, sent it to Media Encoder, exported, but the video I tested exported without audio. I force quite PP twice just before that and it is still running now, but again, it is "not responding".
Ultimately, none of this works, nor have my attempts at resolving these many issues. One thing I know is that there is something VERY WRONG with either the latest release/update to 2014 apps, the Preference folder or the permissions that were changed.
As I mentioned previously, and what I think is a major oversight by someone at Adobe, is that for some reason the permission changes to ONE Adobe folder also effected my entire system and Macintosh HD. Some Kernel Extension files went missing, which is never good and should not happen when resetting folder permissions, so I believe my issues are far greater than the faulty Adobe CC 2014 applications, and is the cause of many of my problems right now. If I can't get things sorted soon, I'm going to reimage my HDD and start from scratch. As much as I would like to avoid this, I really have no choice if I want to get back to work and not lose clients over inexplicable technology issues.
If I find a solution, I will repost, but I think Adobe has to make some serious fixes on this release before anything is resolved entirely. I pay them monthly and rely on their software and platform to work without issue, which is foolish - I know, but I've used CC since it was introduced and it has work well enough until now.
Is there anyone at Adobe that can offer some advice?? -
Premiere Pro 6.02: Error/Freeze when moving clips
After loosing media connections in a current project (http://forums.adobe.com/message/4678615#4678615) here's my next big problem with Premiere Pro 6.02. As soon as I try to move certain clips in a sequence, I get this error message and Premiere Pro freezes:
These clips play fine, but as soon as I try to move them: bang!
I de-installed and re-installed Premiere Pro, but that did not help.HFS+ Journaled has absolutely no positive effect on individual volumes. It helps data recovery with raid volumes and the OS drive with Time Machine. HFS+ Journaled however does cause allot of issues due to the Meta Data applied to the file system and adds significant performance degrading to drive requests in general. People who use HFS+ Journaled are simply creating far more failure points that will effect their editing experience and time frames. Honestly I see allot of Meta Data based issues on the Mac side in this forum and I would be willing to bet most would go away if the Drives would be formatted to HFS+ Non Journaled and then create a new master directory to copy the data back into to break the Meta Data ties in the volume table. Whether clients follow that advice is up to them. However people cannot hold Adobe at fault for issues caused by partition tables and OS specific functions when there are clear ways those are avoided. If clients are passing Storage media to others that use PC then they definitely want those media formatted HFS+ Non Journaled because right now Mac Drive has allot of issues with that. This is a clear message, to avoid failure follow recommended configuration policies.
Eric
ADK -
Premiere Pro CS5 Not Responding (Freezing) When Working With Other Programs
Hello,
I have a performance issue with Premiere Pro 5.0.3 version. When I have the program open and bounce to another program or Windows Explorer window lets say to drag in an asset such as a music or video file and then when I make the Premiere window active the program does not respond for a good 15 seconds, then after some processing (you see the mouse icon change and hear the hard drive chugging), I am able to again work. This is happening every time I switch windows to work on something else. Even if I just click away to another window and click right back without doing anything else, it does this non responding action. It even says it in the title bar (Not responding). I am wasting so much time waiting for the program to respond.
My system :
Windows 7 Ultimate
Intel Core i7 CPU 860 @ 2.80 GHz
8.00 GB of RAM
Quadra 5800 Nvidia graphics card
Drobo Pro 24 TB drive (where my project files, music & video files live) connected via iSCUSI
Sonnet 4 TB raid drive (scratch disc) connect via ESATA
Dual Monitors
Please help!
~ DougDoug,
Similar had plagued earlier releases of CS5, but I thought that it had been addressed with the CS5.0.3 update. Maybe I am wrong.
There were several other threads here, with similar problems. Maybe they contain some tips that will help. The "constant" seemed to be shifting focus from PrPro, and then back to PrPro.
Good luck,
Hunt -
Premiere Pro CS 5.5 crashes when opening certain projects. Others work.
Hey,
when opening two certain project PP starts to load but when the progress bar is full the program crashes with an error saying Premiere Pro doesn't work anymore.
Other projects can be opened like normal. I can also create a new project and premiere works.
Is there a problem with the project file? Can they be faulty? But I didn't change them for a few months. I also tried to open backupfiles of that project but it is the same problem. What else can be wrong?
The project is very complex, might this cause any problem? Or sth. in the cache, preview files?
Hopefully someone can help me out.
Regards,
TuiThat would certainly indicate that your "bad" projects are completely corrupt
When you create new projects (sorry, I don't have any other suggestion) you might also start a new work habit
At least every day, or after every "major" project step, do a SAVE AS to save a new project
Something like...
JoeVideo01
JoeVideo02
JoeVideo03
and so on... so if JoeVideo03 is somehow corrupted, you may go back to JoeVideo02 AND all of the auto-saves for that name to try and find a project that is from before the corruption happened -
Firefox freezes when loading some web pages then the computer locks up
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I seem to be having a very similar, if not exactly the same issue. I'm using the latest production FF 11.0 release on Win7 64 and as with this not only does FF freeze, but I can't task switch, or anything. The one thing I've noticed is that when the lockup happens, it always appears to be loading some custom font from a CDN, if I breathe deeply and slowly and allow the request to complete everything seems to eventually unfreeze and I can continue, so maybe something to do with implementation of custom font loading?
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I understand that the maximum bit rate is gonna be 18mbs? for AVCHD on DVD but am unsure what Profile settings I need to be compliant and as I say if create a good one MP4 that will be good for all formats
whether it be AVCHD DVD, Blu-ray Disc and good for YouTube uploading with possibility of compatibility with some of the Android Mobile Phones and Tablets.
Thanks in Advance
Philshooternz wrote:
Here is the solution: Slow down. Give your project some love. Smell the roses.
Agreed about the roses but alas my next project always calls. Actually, I think what happens is I give each project SO much love that when it comes to exporting, I've run out of time.
shooternz wrote:
Then it would not be a default...it would be an option and you already have that option.
Semantics aside, I would love to be able to have it at least default to whatever option was last chosen. Or, perhaps I shouldn't use the word default again...I'd love it to simply remember my preferred setting. That's all. -
Premiere Pro CC - Latest version, eye ball unchecked but does not show videoclip under?
in my timeline, I have 2 clips, one is above the other. When I uncheck the eyeball the video below does show. Also sometimes when I scrub the video, it wont move. It just stayes on 1 frame.
clips are cineform and other is origional from canon t4i
system
core i7 920
nvidia gtx 570HD
16 gig ram
1 drive with system & programs
1 drive videoclips
1 drive just documents
1 drive just photosHi dnmorgan924,
Thanks for your post. Please go to the below link and update the drivers for the graphics card and then relaunch the project again to see if it works.
http://www.nvidia.com/Download/index.aspx?lang=en-us
Regards,
Vinay -
I HAVE THE LATEST VERSION OF READER FOR SOME REASON IT FREEZES UP WHEN SRCOLLING OR PRINTING THEN I HAVE TO SHUT DOWN & RESTART PLEASE ADVISE
Windows 8.1 Adobe Reader XI 11.0.1
Thanks
In a message dated 3/27/2015 3:46:30 A.M. Eastern Daylight Time,
[email protected] writes:
HELPI HAVE THE LATEST VERSION OF READER FOR SOME REASON IT FREEZES UP WHEN
SRCOLLING OR PRINTING THEN I HAVE TO SHUT DOWN & RESTART PLEASE ADVISE
created by pwillener (https://forums.adobe.com/people/pwillener) in
Adobe Reader - View the full discussion
(https://forums.adobe.com/message/7359996#7359996) -
Premiere Pro CC 2014.2 crashes when "locating media"
The problem;
Premiere Pro CC 2014.2 crashes when "locating media". I am working on a project that has not given me any problems for the last 200 hours. About a week ago I notice that the .proj file size was 276mb and found this odd because my largest project to date was never larger than 80mbs. I thought that the premiere was running slow because of the project size. As luck would have, when my client made their their final changes 2 days ago, I opened the project and premiere would hang on the locating media window and then would crash. I called Adobe and spent an hour on the phone with them to no avail.
Project workflow
- 700gb of 5d footage
- 20 sequences under 5 minutes
- Dynamically linked files with AE
- Warp Stabilized about a dozen clips of under 5 sec
- On every sequence color correction adjustment layer with RGB Curves, Three way color corrector and sharpen filter
- I kept old versions of the sequences (I was in version 5 before the crash)
What I have tried;
- Unsuccessfully tried to open auto-save files for this project.
- Successfully opened other older non relevant project
- Removed Mercury playback engine in the project settings
- Cleaned out media cache database through pp in media Preferences
- Manually deleted cache files in /Common/Media Cache Files and /Common/Media Cache
- Tried importing sequences into new .proj file; it would crash as a result.
What "worked".
I was able to open it on another computer. save it under another file name. bring it back to my original computer and open it without problem. I lost about 3 days working through this problem, I missed my deadline. and angered the client. I was able to use a friends IMAC to "fix" the problem, however I can't always count on him being there if it happens again.
Questions.
- What the hell happened? Why could I open it on one computer and not on the other?
- Is there a way to fix a corrupted .proj files on a PC?
- What should the average file size be, before it becomes unstable? (I'm pretty that my file size was bloated by all the previous versions of the sequences)
Windows 8.1 64bit
Premiere 2014.2
Intel Quadcore i7-4770 3.40GHz
16gb RamHi,
I would suggest the following steps:
http://blogs.adobe.com/kevinmonahan/2014/09/10/premiere-pro-cc-freezing-on-startup-or-cras hing-while-working-mac-os-x-10-9-and-later/
Run a disk permission repair on your boot drive, and
Reset Home Folder permissions and ACLs Error | Apple Support Communities
Thanks,
Rameez -
Premiere Pro CC 2014.2 Crashing while loading project...
When trying to open Premiere project the program opens and looks like it will load and then crashes.
If I create a new project Premiere opens and I can import footage but as soon as I try to play footage in the preview window or drop it in the timeline the program crashes as well.
I am working on a Windows 7, 64-bit, i7, 8GB ram, 1TB multiple partitioned hard drive. My Graphics card is, Intel(R) HD Graphics 4600 - Driver Version: 9.18.10.3204
My Error Log is:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: MXF_SDK_4.4.33_vs10.dll, version: 4.4.33.0, time stamp: 0x534d772c
Exception code: 0xc0000005
Fault offset: 0x00000000000bdc55
Faulting process id: 0x378c
Faulting application start time: 0x01d02c3625e455c1
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\MXF_SDK_4.4.33_vs10.dll
Report Id: b1b66e81-9829-11e4-95ce-c4346b64bc4f
I can't figure out what the faulting module is.
I just installed CC 2014.2 3 days ago. It all worked fine until yesterday when Premiere started crashing. I restarted the system - same issue. I uninstalled and reinstalled Premiere2014.2 - same issue. Premiere seems to be the only faulting application. Everything else (Ps, Ae, Lr, Id, Au, Ai) appears to still be working.
My version of CS6 (Purchased before getting a creative cloud membership not downloaded through CC) is also still working properly.
Thanks for the help.Update: I updated my Graphics Card Driver to a more recent version. Restarted computer and reopened Premiere and similar crash happened. I went through to get some more crashes and had different crash reports. The faulty module is not always the same.
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: devenum.dll
Fault Module Version: 6.6.7600.16385
Fault Module Timestamp: 4a5bded7
Exception Code: c0000005
Exception Offset: 00000000000016a0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: ec5a
Additional Information 2: ec5adb2545b190cc19da7bdfa78d5bf1
Additional Information 3: 6e59
Additional Information 4: 6e59168cf9de1a4a9616903b4a4ba1e1
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: OpenCL.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50eb1a5b
Exception Offset: 000007fee84516a0
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: a527
Additional Information 2: a527a6af76c2b04cfd1fc255c66e5364
Additional Information 3: 21c7
Additional Information 4: 21c71ffc516aa3806e495b8080bd51fe
Both of those are different from the original posted report.
I did have some success following these instructions.
Premiere Pro CC 2014.1 has stopped working - Win 7 64 bit
It appears I do not have a graphics card that is compatible with the mercury engine. I have had three successful tests and one crash since I selected Renderer: "Software only"
I plan to upgrade to a Nvidia card or the supported Intel Iris Card.
This seams to be the issue but I am hesitant to use CC 2014.2 for the time being because I don't know if it will crash randomly and CS6 is working fine. The second error code with "Fault Module Name: OpenCL.dll_unloaded" seems to be directly related to the graphics card and rendering processes. I will update as I learn more.
Please comment with any suggestions or resolutions you have had. -
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Extension Manager CS6 freezes when loading extensions
When launching Extension Manager CS6 it starts loading extensions but totally freezes when the last 30 percent of the loading extension bar is still unaccomplished. It is not possible to close the window, not even with the task manager. I have restart the computer to get rid of it.
My OS is Windows 7, 64 bit. The most recent versions of the entire Adobe CS family are installed, freshly updated, including the Extension Manager CS6.
To trace the cause of the problem I tried to create a log file in the folder C:\Program Files (x86)\Adobe\Adobe Extension Manager CS6. I logged in as administrator and wrote in the Command Prompt Window:
echo > ExManLog.YES
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A possible cause of the problem might be that I have two installed active version of Ajatix Advanced CSS Drop Down Menu, which is an add-on to Dreamweaver. The first version is the free one, the second is the full paid version. I would like to deactivate the first one since which might make the Extension Manager happier. But the only way to deactivate it that I know of is to use the Extension Manager. Catch 22.Dear Carl, thanks for the advice that made me understand how to remove an extension without using the Extension Manager. However, the problem persists, i.e the Extension Manager freezes soon after it is launched, when the last 30 percent of the loading extension bar is still unaccomplished.
Following your instruction I have tried to remove both my versions of the troublesome DW extension (Ajatix Advanced CSS Drop Down Menu). Which in my case meant that I deleted the following files:
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This happened before when I had CS6. I'm now using CC and haven't had problems until now. I again get the hang up while loading. Previously I trashed the loading ExporterQuicktimeHost.bundle file and this solved the problem.
I tried to contact support. I thought my subscription to CC included support, apparently not.
Anyone else have this Problem?
BrianThanks for the response Kevin.
I tried repairing permissions.
I recently installed OSX 10.8.4 but I've been succesfully using PP since then. PP is up to date v7.0.1
I have read the other forum posts on this.
Again, this problem cropped up using PP CS6, but I was able fix it using this procedure:
1. Go to Applications
2. Go to Adobe Premiere CS6
3. Right click on the application and click on “Show Package Contents”
4. Go to Contents –> Plug-ins –> Common
5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle
6. Restart Adobe Premiere CS6 and it will successfully open up
This no longer fixes it.
I desperately need to get back to work.
Even though I feel Adobe support should be included in a CC subscription, I'm considering purchasing Adobe Bronze support with a max wait time of 4 hours and only alloted phone calls for $175
thanks anyway -
CC illustrator freezes when loading. What to do?
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What OS? What version of AI? Do you get any error messages? New computer?
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