Premiere Pro CC MXF problems

Hi there,
I'm currently working on Premiere Pro CC. We've imported all of our clips from our C300 from a hard drive that was shipped to us. The folder structure in intact and the clips have been working fine, up until now.
I opened up my project today and I noticed a few clips were offline, they won't relink but instead give me a "generic error" message. The weird part is that there can be 2 clips from the same folder/file structure and one will work and one won't. Even weirder, we back up all of our media to two different folders. The folder we keep our working media on is getting thrown offline, the folder we archive everything... imports fine.
We also noticed that, even though we imported from the Media Browser, the .mxf extension appears. This hasn't been the case in any of our other projects. It's a recent addition. Not sure if that's part of the problem but it's weirdly timed to our offline problem. It looks like we dragged our footage from the finder but we did not.
Any ideas as to what's going on? One thought we had was that we recently upgraded to premiere 2014 but due to conversion issues and generally bugs, we decided to downgrade back to CC temporarily. We've completely uninstalled the 2014 suite and trashed all preferences.
C

Hi Matt,
I know that some other customers have complained about the quality of exports, as well. I have heard that 2 pass VBR might give bad quality. Can you try an encode with 1 Pass VBR instead? The quality should be just fine with 1 Pass VBR.
Thanks,
Kevin

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Premiere Pro CC - .MXF playback/render issue

Hi,
I yesterday updated to the latest realease of Premiere CC.
I was editing a h.264 dslr sequence quite happily, but today returned to a C300 .mxf sequence. I cannot propertly playback - or render - any C300/.xmf sequence. When I try to render I get 'Error compiling movie - unknown Error'.
This is a new problem since I updated Premiere CC to 7.1.0 (141). All worked flawlessly before. Playback is still fine in old Premiere CS6 projects.
Is there any way I can roll back to the previous version? Or is there a known fix?
Many thanks,
Will

I don't think there is a rollback tool. I hope I'm wrong, but I think you'll have to un-install PPr and then re-install from the cloud. Then manually apply only the updates you want:
Windows:
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
Mac:
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Macintosh
...but definitely let Adobe Support know about your issue, first.
http://helpx.adobe.com/contact.html?product=premiere-pro&topic=using-my-product-or-service

Premiere Pro CS4 export problem

I am a new user of PP CS4 and I have created a short 2 1/2 minute clip with no problems.
I have selected all the appropriate setting as per Adobe PP CS4 "Classroom In A Book" instructions.
Exporting the clip as a MPEG2-DVD, NTSC 720x480, 29.97 Drop Frame Video.
Main Concept MPEG Video, Variable Bit Rate.
However, when I go to export I get the following error everytime:
Adobe Media Encoder CS4 quit unexpectedly.
Here are the details of the error report.
Process:         Adobe Media Encoder CS4 [242]
Path:            /Applications/Adobe Media Encoder CS4/Adobe Media Encoder CS4.app/Contents/MacOS/Adobe Media Encoder CS4
Identifier:      Adobe Media Encoder CS4
Version:         ??? (???)
Code Type:       X86 (Native)
Parent Process: Adobe Premiere Pro CS4 [202]
Date/Time:       2009-11-14 15:13:02.554 -0800
OS Version:      Mac OS X 10.6.2 (10C540)
Report Version: 6
Interval Since Last Report:          1206 sec
Crashes Since Last Report:           1
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      B5DD95EC-13C1-4BA5-819F-22AA7BBBB3C8
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/LogSession.framework/Versions/A/LogSession
Referenced from: /Applications/Adobe Media Encoder CS4/Adobe Media Encoder CS4.app/Contents/MacOS/Adobe Media Encoder CS4
Reason: image not found
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: WDC WD1001FALS-40K1B0, 931.51 GB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0x24400000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0x24300000
USB Device: Blue Snowball, 0x074d, 0x0005, 0x24320000
USB Device: Hewlett Packard ScanJet 5300C/5370C, 0x03f0 (Hewlett Packard), 0x0701, 0x24340000
USB Device: Hub, 0x050d (Belkin Corporation), 0x0237, 0x24310000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0x26400000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0x26420000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x06200000
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8215, 0x06110000
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Can anyone help me with this?
Richard

Welcome to the forum.
Looks like you are on an iMac. To help others help you, can you post the specs of your system?
I was about to post links to a bunch of troubleshooting articles, but they were written for PC's so I dobut that any would apply here.
With the important data, someone is very likely to see a potential problem and help you.
In general terms, most problems sort out this way:
System
Assets
Project/Sequence settings
Those given, the exact detail will get you closer to resolution.
Good luck,
Hunt

Premiere Pro CC2014 - Graphic problem makes my machine freezes

Hi guys,
I use Adobe Premiere Pro since the subscriptions began.
When I did the update to CC 2014, an issue starts and this freaking me out until now.
I don't have a clue for what makes it starts but in a common edit day, after editing about 1 hour... the software starts to show graphic erros (like you can see in the pictures attached). After this, about 20 minutes with the problem my machine freezes.
It only happens with Premiere Pro. I use all other softwares from Adobe without any problems.
What do you think about?

Hi Duca,
Sorry to hear about your issues.
I use Adobe Premiere Pro since the subscriptions began.
When I did the update to CC 2014, an issue starts and this freaking me out until now.
I don't have a clue for what makes it starts but in a common edit day, after editing about 1 hour... the software starts to show graphic erros (like you can see in the pictures attached). After this, about 20 minutes with the problem my machine freezes.
It only happens with Premiere Pro. I use all other softwares from Adobe without any problems.
What do you think about?
We don't know much about your system. Can you fill us in? FAQ: What information should I provide when ask... | Adobe Community
Typically, this is a Mac only issue on OS X 10.9 and OS X 10.10. It can occur on any Mac containing a NVIDIA GPU, but most commonly on MacBook Pro laptops with a NVIDIA GPU installed.
Typically occurs when using Premiere Pro with other GPU intensive applications.
Other GPU intensive applications that are popular with Apple users include Google Chrome, Apple App Store, Apple iTunes, and Spotify.
Some editors use these applications concurrently with Premiere Pro. Likely, many are unaware that these applications can trigger the issue sooner or even cause your OS to crash.
Using a lot of GPU accelerated effects in Premiere Pro can also trigger this issue
If you are using only a normal amount of GPU accelerated effects and working long hours, it can trigger the issue.
If this is the computer you have, and this sounds like your issue, do the following:
Restart the computer
Start Premiere Pro
Choose File > Project Settings
In the General tab under the category Video Rendering and Playback, choose Renderer > Mercury Playback Engine GPU Acceleration (OpenCL). If Mercury Playback Engine GPU Acceleration (OpenCL) is not available, switch the Renderer to Mercury Playback Engine GPU Acceleration Software Only.
Click OK
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Premiere Pro should now operate without the screen problems.
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Kevin

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also before that problem I also had the problem that when I tried to import the video when I play it in the source monitor it hangs...then a friend of mine asked me to convert those .avi files to mpeg to see if it solves my problem...then happily it did.....maybe this problem is related to my problem now...just saying...
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Hi amber1992,
I will suggest you to go ahead and clean the Media cache and Media cache files folders manually.
MAC OS: Click on Go menu>Go to Folders>type ~/Library and click ok. This will open User Library folder and then navigate to Application Support>Adobe>Common>Media Cache and Media Cache files. Delete all the files from these folders.
Windows: C:\Users\username\AppData\Roaming\Adobe\Common or you can Click on Start button and in search type %appdata% and open Roaming folder>Adobe>Common>Media Cache and Media Cache files.
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Hello,
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I'm having some trouble using Premiere Pro Creative Cloud. I edited videos using CS6 and CC with the same sequence settings, font settings, and export settings (i.e. YouTube SD widescreen 29.97 preset), and exported with Media Encoder. But the quality of the CC video is much worse then the CS6 video. See attached for my screenshots of my settings. Please help me figure out the Creative Cloud problems. Thanks so much.
CC font settings:
CS6 font settings:
CC sequence settings:
CS6 sequence settings:
CS6 export settings:
CC export settings:
Here's the CC render (bad quality):
Here's the CS6 render (better quality):
If our sequence, font, and render settings in both CS6 and CC are the same, why do we get different results in terms of the quality of the renders?

Hi Matt,
I know that some other customers have complained about the quality of exports, as well. I have heard that 2 pass VBR might give bad quality. Can you try an encode with 1 Pass VBR instead? The quality should be just fine with 1 Pass VBR.
Thanks,
Kevin

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Read Bill Hunt on a file type as WRAPPER
http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
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Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
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Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
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Brand/Model sound card, or sound "chip" name on Motherboard
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While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
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[/Volumes/BuildDisk/builds/mightykilt/shared/adobe/MediaCore/ASL/Found ation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
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Thanks!

Any suggestions that don't include re-exporting everything using a different codec?
Unless there is a 64-bit version of the codec, you're limited to doing just that. You might be able to drop $160 on DVCPRO HD: MainConcept. No guarantees that'll even work though.
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>Can we have
https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform for feature request

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Premiere Pro CS4 graphic problem?

When adding a video clip or audio and image to the timeline I get this ghost effect on the timeline and its hard to see whats going on.what could be the problem and how do i fix this?

Other than knowing you have Premiere Pro CS4 from the forum name, you provide ZERO information for anyone to help
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Report back with the codec details of your file, use the programs below
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
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Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
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If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html

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Hi,
after installing photoshop, I lsot all my premiere pro data, even autosafe and stuff. I do back up but I didn;t for past 4 days and lsot hours of work. Do you have any idea what is the problem? I have single program subscription and use photoshop trial.
Thanks

Yes, an Archive and Install will not erase the disk or your files. If you use the option to preserve user accounts and preferences those will be transferred into the newly created system. However, your existing system is a failed installation so if you do another Archive and Install it cannot transfer your user account because it is not in the existing system. Plus you will need sufficient free space on the hard drive for yet another system - about 6-8 GBs.
Once you backup your personal data and your Home folder, I would suggest you just erase the hard drive, reinstall OS X from scratch, then copy your Home folder backup to the newly installed system. These articles, How to get files from a previous home directory after Archive and Install and Mac OS X- How to recover a home folder (directory), explain the process. Although written for an Archive and Install scenario it is essentially the same procedure you would have to follow.
How to Clone Using Restore Option of Disk Utility
1. Open Disk Utility from the Utilities folder.
2. Select the backup or destination volume from the left side list.
3. Click on the Erase tab in the DU main window. Set the format type to Mac OS Extended (journaled, if available) and click on the Erase button. This step can be skipped if the destination has already been freshly erased.
4. Click on the Restore tab in the DU main window.
5. Select the backup or destination volume from the left side list and drag it to the Destination entry field.
6. Select the startup or source volume from the left side list and drag it to the Source entry field.
7. Double-check you got it right, then click on the Restore button.

Premiere Pro CC MXF problems

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