Premiere Pro CC & OS X Mavericks Audio Buzzing & Audio Playback Issues

Working on the latest version of Premiere CC version 7.2.1 and MAC OS X 10.9.1. I am experiencing a really loud disturbing buzzing/cutout sound in playback. I have tried changing every audio setting possible on my mac and in the Premiere CC Audio/Playback settings. Sometimes changing the audio hardware or playback preferences fix it, but only for a few minutes. This is beyond a deal breaker for me. We need a fix for this, been dealing with audio issues with Premiere since CS6, nonsense.
Machine Specs:
Intel Quad Core 3.5ghz
Nvidia 680 GTX
32 Gigs RAM
12TB Areca RAID
360gb Stripe 0 SSD RAID for Media Cache & Scratch
Editing:
Canon 5d Mk iii h.264 footage.
Please someone help me with this, im deep in a music video edit and dont know what to do, im working at a snails pace on a really fast machine.

If the problem is limited to audio transitions, then you're probably hitting a bug that was introduced in 7.2: http://forums.adobe.com/message/5945929#5945929. A fix went into 7.2.1. For projects that you worked on in 7.2, I believe you need to clear the cache and, possibly, the preview render files.
Several users have reported that the fix in 7.2.1 did not resolve the issue in all cases.
http://forums.adobe.com/message/5948467#5948467
http://forums.adobe.com/message/5949129#5949129
I don't know what the status is on any bugs that remain in this vein. If all else fails, your best bet may be to revert to 7.1. Unfortunately, that's not as simple as it could be. See the instructions here: http://forums.adobe.com/message/5823746#5823746

Similar Messages

When i try to upload a .mts file from my Sony camera to Premiere Pro CC it refuses to play the audio! Ofcourse i could convert every single clip but it takes tons of time. How can i make Pr play audio track properly?

When i try to upload a .mts file from my Sony camera to Premiere Pro CC it refuses to play the audio! Ofcourse i could convert every single clip but it takes tons of time. How can i make Pr play audio track properly?

Does it not play at all or cannot you get the audio in the timeline?
Did you copy the entire card to the hdd and then imported the file via the Media Browser?
Did you source patch the audio tracks?

Premiere pro cc 8.2.0 (65) build "audio dropout Detected at {timecode} in "Adobe Player"

premiere pro cc 8.2.0 (65) build "audio dropout Detected at {timecode} in "Adobe Player"
This is new to since upgrading from CS6 to CC.
The audio pitch plays slightly at a slower pitch during timeline playback and the play head jumps back a few frames constantly at the same time while the video on the playback window skips backwards during playback constantly making it very painful to work with. I've tried to find a solution on the forum and google without any luck event found that problem to be common for many Premiere pro user. I only have one layer of video on my timeline at the moment and this is constant with all my projects since I've upgraded to Premiere Pro CC last November and no solution as come forth yet. Should I stay or should I GO? subscription is due for renewal soon? I've sent a request for help last week and still no reply?
Some help would be very much appreciated
OS X Yosemite Version 10.10.1
MacBook Pro (17-inch, Late 2011)
2.4 GHz Intel Core i7
16 GB 1600 MHz DDR3
AMD Radeon HD 6770M 1024 MB
Email: [email protected]

I too have problems with audio on CS6.05, I wanted to route my audio thru my digi003 interface, but no avail., tried it on my Presonus light pipe, nada. I have a matrox mojito max and tried to download using it;s vetura capture software, still dropouts. I then went to cineform.com and downloaded the free Cineform Decoder Codec under the downloads file and used it, No more dropouts as of date when using this codec. Its listed as Gopro Cineform 4k/3D/HD codec.
http://cineform.com/gopro-cineform-decoder

Premiere Pro CC 2014 - Video playing faster than audio - Out Of Sync?

Hi All, It's been some time since I've had to write about any problems here. Sooo, I've got Adobe Premiere Pro CC 7.2.2. (Using AJA KONA IoExpress BoB)   I've imported a 5 minute AVI file (video=1920x1080, Data=65587kbps, Total=66355kbps, 30fps. - - - Audio=768kbps, Channels=Mono -and/or- Stereo, 48kHz) from my Livestream HD-500 Digital Recorder as I have been doing successfully for some time now.. .   The video file plays just fine using windows media player but when I inport into a new project. The visual Video is out of sync. Seems like the Video is playing about 1/3rd faster then the normal audio. Any thoughts? - - - - - - P.S. Here is a (520mb file) public link of a 1min.40sec. Clip using GoDaddy's FileFolder:
https://files.secureserver.net/0suHs98nozqsKz
Here's a 20 second clip from last weeks trial-run-test using exact same configuration that worked just fine:
Online Storage - Download File
UPDATE - Problem Solved
So i got a call from AJA (the Manufacturer of my IoExpress Break out Box for Premiere)
Here's the Scoop:
1. When Programs "AutoUpgrade" it's common for some or all Settings to revert to their Default Settings.
2. Adobe Premiere CC auto-upgraded yesterday when I wasn't looking... (paying attenion)
3. In Premiere, Preferences>Playback>AudioDevice was reset back to "AdobeDesktopAudio".
4. I reset the reset back to AJA KONA IoExpress, and WALLA! It Works Great!
I hope this post will help others stuck in this seemingly unfixable situation. My clients will be very happy today. :-)

Just for some reinforcement on this subject, these are the settings recommended by Aja for running their hardware in CC 2014:
Make sure you audio is configured like this:
1. In your MacPro System Preferences:
    Set the input for Line in.
   Set the output for Built in.
2. In your PremierePro Preferences:
   Set the Audio Hardware for Built-in Output.
   Set the Audio Output Mapping for Built-in Output.
   Set the Playback for Audio Device on the KONA audio.
You will likely have to reboot after making any changes.
We are running Kona 3, 3G and I/O 4k systems and this basic setup is needed for all our systems or we have intermittent audio playback issues.

Premiere Pro CC Cutting off frames and shifting audio from .MOV

Hi everyone! I recently converted from Premiere Pro CS6 to CC. I've noticed an incredibly frustrating problem that I can't diagnose. In CS6 my Quicktime files would come in just fine, with correct audio lining up. However in Premiere Pro CC, the first two frames are cut off and the audio is shifted forward.
I only have one machine: a 2009 MacPro, with the only main upgrade being a Nvidia 680.
Here are the two files in question if anyone wants to see what I am running into:
https://www.dropbox.com/sh/1xaez5axno7ntq5/AADUybHCiJsGMgj-ZpqMGFvga?dl=0
These files are coming out of our 3D software, Blender. Yes they're half 1920x1080 - they are preview renders and not final.
Any help would be appreciated

Camtasia http://forums.adobe.com/thread/836800 may help
-and Lagarith Codec http://forums.adobe.com/thread/1287577
-and http://forums.adobe.com/thread/775288
-and http://forums.adobe.com/thread/453044
-and http://forums.adobe.com/message/3202148

Imported dvd into premiere pro 2014 as a linked file with audio and video but audio from previous editing file is playing with video

I am editing in premiere pro 2014 on a windows 8.1 system with 12 mega byes of ram. I imported a dvd into premiere from a .f4v that was
burned using freemakevideo converter.
I imported the DVD into premiere and the audio that is playing is from an previous project I edited with the program, as oppose
to, the audio that is linked with the video imported.
Do you know why this is? I cleaned my media cache and I rebooted my machine.
Please help

Without knowing the specs of your videos it is hard to say. I'm also running a Mac and am having no such issues.
My first thought is that you have something from a 3rd party installed that is causing conflicts. If all else fails try transcoding your mp4 files to a frame based codec using the Adobe Media Encoder. Pick one of the Apple production codecs or Jpeg compressed QuickTime.
Are you running a ram preview? Did you render your Premiere timeline? Are you new to AE?

Premiere Pro CC crashing randomly and leaving empty audio of synced clips

I've been having problems working with premiere in OSX 10.9
The program shuts down randomly some times when editing, some times when playing back, it's very unstable.
And two times the audio tracks synced using the merged clips are empty and there's no way to put it in sync again.
I`ve been searching in the internet for a way to fix this but I can`t find any info.
Process:         Adobe Premiere Pro CC [7754]
Path:            /Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe Premiere Pro CC
Identifier:      com.adobe.AdobePremierePro
Version:         7.2.1 (7.2.1)
Code Type:       X86-64 (Native)
Parent Process: launchd [221]
Responsible:     Adobe Premiere Pro CC [7754]
User ID:         501
Date/Time:       2014-02-19 19:59:39.484 -0600
OS Version:      Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: DC21D278-26B8-B15A-7135-B304B44CCE22
Crashed Thread: 45 Dispatch queue: com.apple.root.low-priority
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: EXC_I386_GPFLT
[Please don't post crash logs to the user forums.]
Message was edited by: Jim Simon

Just incrase the windows Swap File.
Serioulsy, is it a joke ?
54go of the swap (set to 100go for test) + 9go of the ram.
Never had this before.

Premiere Pro and Soundbooth won't play video/audio for more than a second.

Ok, so my issue is that Soundbooth won't play audio for more than a second. It plays a quick bit then stops. Premiere Pro also does the same with video, it plays a quick bit then stops. I don't know if it is connected or not but when I try to change the audio output in Soundbooth to System Default I get this error:
I set the permissions to premiere and soundbooth to full but it didn't work. I've tried UnInstalling and ReInstalling but that didn't fix the issues either. All of the other programs seem to work. Any help would be much appreciated!!

Here is the fix.
1. Open Finder and navigate to /YOUR_HD/Library/Preferences
2. Rename or move to the Trash the file: com.apple.audio.AggregateDevices.plist
3. Relaunch The Program

Premiere Pro down load on Mavericks very slow. Anything wrong or should I wait?

I got CC. I'm trying to download Premiere Pro and after 14 hours it's only 30% downloaded. I have slow broadband but is this a problem? Am I hung up somehow. Using a new macbook pro with Mavericks. Are there other things I need on the computer for download to proceed? Thanks.
Conrad

Please follow these directions to delete the Mail "sandbox" folder.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
~/Library/Containers/com.apple.mail
Right-click or control-click the highlighted line and select
Services ▹ Reveal
from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected folder — not just its contents — to the Desktop. Leave the Finder window open for now.
Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Post your results.
Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

Premiere Pro CS5.5 and H.264/AVC video import issues

Hello!
I'm on Windows 7 Ultimate x64 and using Premiere Pro CS5.5.
I record HD videos using a Canon EOS 7D in .mov format. I don't have any issues importing these files to Premiere, but I do have problems with the convered equivalents. I'm currently using AVS Video Converter 7 to convert the original files to .AVI files.
The main difference between the two versions (original and converted) is the bitrate and audio codec, but Premiere only imports audio when I drag the .avi file to it. What strikes me dumb is that a poor editor like Camtasia Studio has no problems reading the files (both the audio and video track), but Premiere does.
I also have the MainConcept Codec Suite, but that doesn't help.
Can someone please give me a better solution than telling me to convert the converted videos back to a format supported by Premiere? I would prefere jugling with codecs and make it work rather than spending time converting videos back and forth.
Intel Core i7 920, 12GB RAM, nVidia GeForce GTX 295.
Thank you!

@Jim Simon
I have 7D footage on my hard dive right now. 4.5 minutes takes up
about 660MB. Which is right in line with AVCHD running at 12 to 13 GB
per hour.
I don't know what kind of footage you got, but I download recordings from it daily and I think that entitles me to say I know better. Maybe what you've got isn't original 7D HD footage.
As for the solution...what I'm saying is that the "best
practice" IS the solution. You're creating a problem by not following
the best practice. If you follow that best practice, you will stop
creating the problem.
I already have problems. To be more specific, I'm not looking for future advice, but for ways of solving the problems I currently have. Telling me what to do from now on won't help me import and use in Premiere the already compressed files.
@banzemanga
Well, nothing will be resolved by complaining about it.
What you should be doing is to request this feature.
I'm not complaining as much as I'm saying Premiere is really PRO.
However, i am curious why MainConcept Codec Suite can't import your file.
Have you tried using a different video container differnt than *.avi?
Yes, I have tried a dozen, but to no avail.
@shooternz
Most people using Premiere want to maintain high quality...not throw it away by using converters.
I'm using native files too, it's just that I don't keep them that way for years.
Editing native is seen by most to be a huge PLUS!
Yes, I would say CPU-wise.
Later in the evening I have found what seems to be the best solution to my issue.
AVS Video ReMaker and MainConcept can do wonders together when it comes to importing compressed files to Premiere PRO. AVS Video ReMaker's MP4 export almost instantly converts files with no quality loss and very close to the source file's size, and these MP4 files are recognized as native clips in Premiere (with stereo audio track and clean responsive video) thanks to MainConcept. It is excellent! The only downside is that the CPU gets more stressed (about 20-30% more of a Core i7 920), but the compressed video runs smooth (HD@50fps), needs no rendering and takes the same ammount of space as the source compressed file.

Premiere Pro CC crash on launch, crash opening project, update issues

Hi,
iMac 2011 quad i7 3.4 GHz, 20GB RAM, MacOS 10.9.2 and 10.7.5, Premiere CC 7.0.0 & 7.2.1
I've been having a crazy time with Premiere CC. I started an Africa documentary 2 weeks ago, which forced me to upgrade to CC (on MacOS 10.9.2). Other than some issues with the Creative Cloud installer app (which seems like a great idea but never seems to work as it should, especially with updates), I was happily working away for about 10 days.
During that time I had to install Premiere CS6 again to open another project -- and continued happily working.
Then I needed to export some markers... and discovered that the Creative Cloud app wasn't reporting any updates beyond 7.0.0, and I needed 7.2.1 to export markers. That's when my problems started.
I tried to update to 7.2.1 with the Creative Cloud app -- it wouldn't see the update.
I tried to download the 7.2 and 7.2.1 patches from Adobe's site directly -- neither of these would install, because they said I didn't have the right software (or something like that -- didn't write down the error).
Finally I used the Adobe Cleaner tool to uninstall and clean all Adobe apps off my system. Then I was able to use the CC app to download 7.0.0, and my patches to update to 7.2.1.
I tried to open my project... Premiere crashed as it opened the project (as it was loading the clips).
I uninstalled all 3rd party effects, checking to ensure nothing was in the MediaCore folder. I deleted all caches and previews. I checked the permissions of the Adobe preferences folder, and trashed the Premiere preferences. I rebuilt permissions.
Now, not only could I not open the project, but Premiere itself would not launch -- it would freeze to the point of forcing a reboot.
Cleaned Adobe apps again, went online with Adobe tech support for a full hour. The main thing they did was remove a CUDA extension, but after reinstalling, the problem persisted... at first it crashed while loading the project, and then crashed in the launch itself.
Luckily, I had a backup of MacOS 10.7.5, which I had been using before starting this documentary project. I went back to that backup, installed Premiere 7.2.1... and now Premiere launches properly but still crashes about halfway through loading my project.
I can load the project if the clips are offline (temporarily renaming the footage folder), so it seems that somewhere along this zany process, one or more clips got corrupted.
With 15,000 clips of different formats in this project, finding which clip(s) is corrupted is like finding a needle in a haystack. For now, I am importing my sequences into a new project, and just importing the clips I need to finish my edit at hand. Then I will likely have to build a new project from scratch -- a long process, since Premiere can't import nests of subfolders like After Effects and Final Cut Pro can, and that's how the footage from this project has been organized.
Arg! At this point I have a workaround (at least in MacOS 10.7.5), so I'm not really asking anything, but if anyone has light to shed I'm all ears.
P.S. I think when I installed CS6 after installing CC, it confused the CC app. I don't think that caused my Premiere issues, but I think it may have contributed to the issues installing updates, and the CC app getting confused.

Hello GrayJones,
This does seem like some pretty unusual behaviour! And I can only imagine the frustration it must be causing (believe me, I've been there!)
I've seen a lot of crash issues that are related to computer's graphic cards. You may want to try updating your graphics card's driver before proceeding forward. Also, there are a very small number of graphics cards that just don't work well with Premiere. You can also check the settings of your Mercury Playback Engine GPU. This can impact the performance of your software, especially depending on your graphics card. I may have missed it above, but didn't see anything related to Graphics cards in what you tried.
If you update your graphics card's drivers, and then update your version of Premiere Pro, it may solve the crashing on launch issue that you were having. Moving forward with fully updated PP software would be my first course of action, if it's possible.
Although I see that you have tried it alreay, you might want to reset your preferences (hold Cmd and Shift on the Mac while opening the program until you hit the splash screen) and resetting your PP cache (Premiere Pro - Preferences - Media - Click on "Clean Media Cache Database"
Without seeing the errors that caused your updates to not install originally I can't really offer suggestions regarding that. It could be a system conflict somewhere on your computer, but there are dozens of possibilities of what could be causing, especially if you have other plugins, older versions of Adobe or other video softwares, that kind of thing...
Moving forward from there:
How are you working? Are your images stored on an external hard drive or locally? How are you connecting the hard drive to your machine? Are you tossing all of the clips with different time code into one sequence and working from there, or editing on separate sequences?
As for your project: Do you have the ability to test it on a different machine? You can try doing a project manager (File-Project Manager) and putting your entire managed project onto a different machine to see the behaviour, that way you can figure out if the issues are related to the project itself, or to your install of Premiere Pro on your machine. IF the project works fine on another system, then clearly the issue is related to your software/hardware configuration, if you have the same issues with the project on every machine, then it might be something different. Can you test other projects on your current set-up? Is this the only project that is affected?
If you have one or several corrupted files I know it can be painstaking to try to locate where the damage is at, generally it's a process of elimination, make a sequence with files from one camera and see what happens, if it glitches, try another camera until you can see if it's a general issue to all of your cameras or specific to some. Narrow it down from there, if it's multiple cameras, then the error (again) is software/hardware or transfer related or occurs in your transfer/storage process, or may be related to your uninstalls/re-installs with CC and CS6 (although I don't think I've ever seen that!)
If it's only clips from one camera (you mention the Canon XF100 has problems) maybe something affected your camera. I once saw standing too close to a radar-dish corrupt 1/4 of the clips from a BBC videographer's camera. I have no explanation why... but it can happen, so if only one camera is affected you should consider the possibility.
I'll try to assist with this as much as I can! But remember that the forums are not here for Adobe personnel to provide support to clients, but as a community for Adobe-philes to share and help. A lot of Adobe staff who are posting on here are generally doing it because they've got a bit of free time and want to help out. You should consider contacting support again if you can't resolve the problem and getting them to connect you to a video specific team.
Cheers!
J

Premiere Pro CC Blue Screen Crash on Export or Playback

I just bought a new hard drive, reformatted, and thought maybe this time I'll evaluate Creative Cloud because I've been wanting to purchase but have been holding back.
I signed up for the trial and installed Premiere Pro CC.
Well the application gives me a blue screen of death and hard reboot every time after either a few minutes of project playback/scrubbing or a few seconds after rendering. Same blue screen if I just open Media Encoder and try to export a Premiere sequence from there. No crashing with Photoshop CC, even when manipulating 3D Extrusion layers.
I contacted chat support and they said this avenue is my only option for support because I haven't bought yet. Well I have a hard time buying something I know doesn't work from the beginning...
My setup:
Freshly installed Windows 7x64 SP1 w/updates and latest drivers.
Nvidia GTX 770 2GB w/ latest nvidia driver 334.89
Intel Core-i7 970, 12GB DDR3, all stock timing, no O/C.
Passes all stress test and diagnostic test, no hardware faults found.
I suspect this is CUDA / MCP related issue. Maybe the GTX 770 and/or drivers 334.89 are not compatible.

Read Bill Hunt on BSOD shutdowns http://forums.adobe.com/thread/772169
-win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
-and an Encore fix http://forums.adobe.com/thread/1060443

Need help.. premiere pro cs4 imports video but not the audio!!

i need help before i fkn suicide..
i'm trying to import a .mpg clip its importing it but with out the audio.
the file is fine when i play it in VLC or WMP
i've also imported it before and it imported fine.. video and audio but now i dunno what the fk is goin on!?!?!?!?
i've tried uninstalling cs4 then reinstalling etc... i've tried the 4.0.1 update etc... i've opened it up in another program then changed it into .avi and still nothing!!!!
it must be something i'm overlooking in settings
HEEEEEEEEEEEELP!!!!

try doing a little research on the hundreds of posts exactly like yours.
Its called the ac3dc3dbs2t32cfgh24.dll codec or something, its in encore and you copy it into premiere. I dont know, ask someone who does.

Premiere Pro CC 2014.0.1 update, still audio bugs

What can I do?, I've been reporting this bug since I have memory, the "audio cuts out" bug is still present, and is really annoying.
First I thought it was my computer, but searching in google is confirming that the problem have years and is still in the new versions, so, is not my computer.
I don't know that to do about it.

Hi Jorge,
Jorge Jaramillo Hdz wrote:
I don't know that to do about it.
Can you try contacting support? If they help you with the issue, please report back. Here's the link: Contact Customer Care
Just click the blue button to get a chat or phone call started.
Thanks,
Kevin

Premiere pro cs6 changes frame rate and changes audio pitch! Video in description! PLEASE HELP

Im having awful issues with premiere and I cant figure it out! Please help! i have a video of my issues here! http://youtu.be/MaDj8fo6meE

More information needed for someone to help... please click below and provide the requested information
-Information FAQ http://forums.adobe.com/message/4200840
What are you editing, and did you do this to be sure your sequence and video match?
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/message/3776153
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
Also, The tutorial list in message #3 http://forums.adobe.com/message/2276578 may help

Premiere Pro CC & OS X Mavericks Audio Buzzing & Audio Playback Issues

Similar Messages

Maybe you are looking for