Premiere Pro CC randomly crashes when I'm working.

I could be editing or just playing back some very simple video and Premiere will stop responding to anything.  This happens both on my laptop and on my desktop both of which are running Windows 7 64 bit.  It happens much more on my laptop though.  I contacted a technician on Tuesday and he said he would call me back but never did... 

What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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    Hi Vince,
    vince_email wrote:
    ...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
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    Version
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    Other OS Description
    Not Available
    OS Manufacturer
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    System Name
    FRITZ-PC
    System Manufacturer
    MSI
    System Model
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    Processor
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    Windows Directory
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    System Directory
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    Boot Device
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    Hardware Abstraction Layer
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    Some general questions/ideas...
    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    What are you editing?
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    Free programs to find file information for PC/Mac
    Have you tried the NEW ITEM process to insure your sequence matches your video?
    See a link on page #5 at http://forums.adobe.com/message/2276578
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    -win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
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    I am running Premiere Pro CC 2014.0 on Windows 7 Pro
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    RAM: 24GB
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    Log Name:      Application
    Source:        Application Error
    Date:          9/17/2014 2:14:01 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NMI-0302
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
    Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000016a0
    Faulting process id: 0x10a0
    Faulting application start time: 0x01cfd2a302bdec9a
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\devenum.dll
    Report Id: 65f70bf3-3e96-11e4-8d5f-e03f49165c57
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-09-17T18:14:01.000000000Z" />
        <EventRecordID>12818</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NMI-0302</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.0.1.21</Data>
        <Data>53c7b17f</Data>
        <Data>devenum.dll</Data>
        <Data>6.6.7600.16385</Data>
        <Data>4a5bded7</Data>
        <Data>c0000005</Data>
        <Data>00000000000016a0</Data>
        <Data>10a0</Data>
        <Data>01cfd2a302bdec9a</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\devenum.dll</Data>
        <Data>65f70bf3-3e96-11e4-8d5f-e03f49165c57</Data>
      </EventData>
    </Event>
    ---------and-----------------
    Log Name:      Application
    Source:        Application Error
    Date:          9/17/2014 2:25:51 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NMI-0302
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
    Faulting module name: IntelOpenCL64.dll, version: 1.1.0.1005, time stamp: 0x52e04aa1
    Exception code: 0xc0000005
    Fault offset: 0x00000000000416a0
    Faulting process id: 0x12d4
    Faulting application start time: 0x01cfd2a4c42ce017
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\IntelOpenCL64.dll
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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-09-17T18:25:51.000000000Z" />
        <EventRecordID>12820</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NMI-0302</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.0.1.21</Data>
        <Data>53c7b17f</Data>
        <Data>IntelOpenCL64.dll</Data>
        <Data>1.1.0.1005</Data>
        <Data>52e04aa1</Data>
        <Data>c0000005</Data>
        <Data>00000000000416a0</Data>
        <Data>12d4</Data>
        <Data>01cfd2a4c42ce017</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\IntelOpenCL64.dll</Data>
        <Data>0d0d3a2e-3e98-11e4-8d5f-e03f49165c57</Data>
      </EventData>
    </Event>\
    Any help would be greatly appreciated with this aggravating problem!!!!!
    Thanks!!
    Dan

    Hi,
    Try to reset the preferences.
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    rename it old 7.0
    once we reset the preferences, you would loose you custom presets and keyboard shortcuts if you created any.
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    Arjun

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  • Premiere Pro CC 2014 crashes when deleting keyframes on photos

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    Process:         Adobe Premiere Pro CC 2014 [696]
    Path:            /Applications/Adobe Premiere Pro CC 2014/Adobe Premiere Pro CC 2014.app/Contents/MacOS/Adobe Premiere Pro CC 2014
    Identifier:      com.adobe.AdobePremierePro
    Version:         8.2.0 (8.2.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [212]
    Responsible:     Adobe Premiere Pro CC 2014 [696]
    User ID:         501
    Date/Time:       2015-01-28 10:11:49.817 -0700
    OS Version:      Mac OS X 10.9.5 (13F34)
    Report Version:  11
    Anonymous UUID:  C952FF8E-A6AA-F0DE-6B82-B28EFDDF79A8
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: EXC_I386_GPFLT
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 2079
        thread_create: 1
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=624.6M resident=382.1M(61%) swapped_out_or_unallocated=242.5M(39%)
    Writable regions: Total=2.1G written=558.9M(26%) resident=1.2G(55%) swapped_out=0K(0%) unallocated=967.7M(45%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 32.1M
    ATS (font support) (reserved)         8K        reserved VM address space (unallocated)
    CG backing stores                  21.6M
    CG image                            524K
    CG raster data                       48K
    CG shared images                    204K
    CoreImage                            72K
    Foundation                            4K
    IOKit                             644.0M
    IOKit (reserved)                    268K        reserved VM address space (unallocated)
    Image IO                            816K
    Kernel Alloc Once                     8K
    MALLOC                            547.1M
    MALLOC (admin)                       32K
    Memory Tag 241                      116K
    Memory Tag 242                       12K
    Memory Tag 249                      156K
    Memory Tag 251                       36K
    OpenCL                            474.6M
    OpenGL GLSL                        1664K
    STACK GUARD                        56.1M
    Stack                              25.8M
    VM_ALLOCATE                        76.4G
    VM_ALLOCATE (reserved)              444K        reserved VM address space (unallocated)
    __DATA                             84.4M
    __IMAGE                             528K
    __LINKEDIT                        225.7M
    __NV_CUDA                           456K
    __TEXT                            398.9M
    __UNICODE                           544K
    mapped file                        72.0M
    shared memory                        68K
    ===========                      =======
    TOTAL                              78.9G
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    Memory Module: DIMM 5, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 6, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 7, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    Memory Module: DIMM 8, 8 GB, DDR3 ECC, 1066 MHz, 0x85F7, 0x463732314755363546393333334700520000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.7f3 14616, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: NVIDIA GeForce GTX 680, Display Controller, Slot-1
    PCI Card: NVIDIA GeForce GTX 680, NVDA,Parent, Slot-1
    PCI Card: pci1b4b,9230, AHCI Controller, Slot-2
    PCI Card: pci1b73,1100, USB eXtensible Host Controller, Slot-4
    Serial ATA Device: OWC Mercury Accelsior PCIe SSD, 479.95 GB
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: WDC WD10EADS-65L5B1, 1 TB
    Serial ATA Device: WDC WD2002FAEX-007BA0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: WDC WD20EADS-00R6B0, 2 TB
    Serial ATA Device: MARVELL VIRTUALL
    USB Device: TOURO Mobile 3.0
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub in Apple Pro Keyboard
    USB Device: iLok
    USB Device: USB-PS/2 Optical Mouse
    USB Device: Apple Pro Keyboard
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    FireWire Device: SAFFIRE_PRO_40, Focusrite, Up to 400 Mb/sec
    Thunderbolt Bus:

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