Premiere Pro CC repeated crashes/instability (Mac)

I am having extreme instability in Premiere CC working across several projects. Typically and image will freeze with strange horizontal distortions (see image below). Often the entire computer will crash (unable to force quite, etc). I'm working on a 2014 Mac Pro. If I bring the project into a 2013 MacBook Pro the project will not crash. Any help or ideas here would be greatly appreciated.

Hi Kevin,
Thanks for the note. I do not have NVIDIA CUDA drives installed. Although some posts have recently suggest that installing NVIDIA 5.5.28 may help. Which is counter to what I thought but I may try.
This situation is getting quite difficult for my business and has unfortunately resulted in delays for clients and soon losses of jobs for me. Extended conversations with upper level managers at both Apple and Adobe have not yielded any results yet. Regardless I appreciate your attention to this matter and hope that Apple/Adobe will move quickly in resolving this.
Regards,
Ben Silberfarb
Silberfarb - Films & Kagami Films, LLC

Similar Messages

Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST I have tried many troubleshooting solutions I found online nothing has

Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST> I have tried many troubleshooting solutions I found online nothing has worked.

Hi,
Sorry to hear about the experience. Please provide your computer configuration details.
Memory, Processor, Graphics card, Exact version of Premiere Pro, Error message that you are get. If you can post screenshots of the error report that would be helpful.
Thanks,
Rameez

Premiere Pro CC keeps CRASHING - Mac

Premiere Pro has been crashing for over a year. Even before I upgraded to CC.
Sometimes it will crash more than 5 times in 10 minutes. Longest it has run is just under an hour without crashing.
Everytime it crashes it says "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Now I am editing a project trying to import an AAF file and it keeps crashing on import.
I have done a full uninstall, used CC Cleaner. Reinstalled and it still crashes.
The log I get from the crash is massive but happy to paste it here if it helps. Let me know.
My mac is:
MacBook Pro i7 2.3ghz
8Gb ram 1333mhz ddr3 - 2 module of 4gb
AMD Radeon HD6750M 1024mb
Running OSX 10.9.3

I am Windows, but from what I have read permissions can cause major problems
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Premiere Pro CC 2014 Crashing on Start Up

After installing Premiere Pro CC 2014 on my mac i opened the app but with in seconds of opening its crashed with this message '[/cloudroom/releases/2014.09/shared/adobe/MediaCore/Utilities/QTParser/Src/QTTrack.cpp-5 08]'
It does this every time i open the app. Any ideas?

Hi Nerd03, I have a similar problem on Windows which could relate to the issue discussed here:
https://forums.adobe.com/message/7026671#7026671
Do you get a starting screen or does it crash before you are asked to create a new project or open an existing one?
I filed a bug report for mine on the Adobe bug form. Maybe worth monitoring the other thread for any news on this.

Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          12.0.0.0
Application Timestamp:          4bbc5b10
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7602
Fault Module Timestamp:          4b980c97
Exception Code:          c0000005
Exception Offset:          0000000000073a92
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          7c82
Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3:          019c
Additional Information 4:          019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          5.0.3.0
Application Timestamp:          4ce382d1
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7449
Fault Module Timestamp:          4b7b1af3
Exception Code:          c0000005
Exception Offset:          00000000000739ea
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          889a
Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3:          8235
Additional Information 4:          823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

Premiere Pro CC and the New Mac Pro (2014)

I'm expecting delivery soon of a new Mac Pro, nicely loaded, which I purchased mainly because of all the work I do with video. Yet, I read in a review that Adobe Premiere Pro isn't optimized to take advantage of the new Mac Pro, won't run faster, and I'm better off using Apple's Final Cut.
1. Is this true?; and
2. If so, will Premiere Pro be updated any time soon to run best on a 2014 Mac Pro?
My new Mac Pro will have the following configuration:
3.5GHz 6-core with 12MB of L3 cache
32GB (4x8GB) of 1866MHz DDR3 ECC
1TB PCIe-based flash storage
Dual AMD FirePro D700 GPUs with 6GB of GDDR5 VRAM each

My main problem is that when i export using gpu open gl it crashes hard boot the mac pro. A 3 min timeline with 4k footage n a bunch of color grading. I get lucky if the timeline is shorter. But i think it is a gpu issue n my mac must be fixed. Currently under apple tech support. N my case is unique. No one has had the same issue and that makes it harder for me to figure the isse and to apple figure the issue.
If i export using software only mercury then the export goes smoothe no mattrr how long. But that defeata the point of owning a mac pro with 2 GPUs
Enviado desde mi iPhone
El 29/03/2014, a las 01:51 p.m., BanksMeador <[email protected]> escribió:
Re: Premiere Pro CC and the New Mac Pro (2014)
created by BanksMeador in Premiere Pro - View the full discussion
I have had my 12 core 2014 Mac Pro for a couple of weeks now, and I'm not very impressed with Premiere CC performance with 4K R3D on a 1920 x 1080 timeline.
I understand that there may be an update soon that will take adantage of the CPU's and GPU's when it comes to the complex task of de-bayering the R3D footage, but it's just not there now.
I get similar playback performance to what I experienced on my 09 Mac Pro tower.
Any insights on getting better playback performance in this scenario would be greatly appreciated.
Thanks!
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6253414#6253414
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6253414#6253414
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6253414#6253414. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Premiere Pro at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Premiere Pro cc14 keeps crashing... Yes, for me too.

Premiere Pro cc14 keeps crashing, freezing and I keep having to force quit it, start again, and then after another little while (5-10min) - it does it again and again and again and again... you get the drift.
I am on a MacBook Pro retina.
Specs are like those or better that those recommended for the software so I doubt it's a machine problem.
But in a nutshell:
SSD (500gb with over 50gb available)
8gb Ram
NVIDIA graphics card (one of the recommended ones for Mac for this software) - Updated the CUDA driver and thought it was going to resolve the issue but it didn't (1gb)
2.6ghz intel core i7 processor
Working on Mark3 footage off a usb3 harddrive (which I always do and this never has been a problem ever before).
This is unacceptable considering this is a service we pay, we are a professional boutique filmmaking business and we cannot work in those conditions.
Thought it was the computer, turns out it's most likely your software! So please a fix that WORKS is needed.
Thoughts? Advice?
Thinking of going back to normal CC which was working just fine... but need to see this project through for now as you can't save the project for a previous version of PP (nice one!)

stephbubble,
I was talking about the Intel Graphics Card. Please check if you have an Intel Graphics Card alongside the NVIDIA Graphics Card. Have you tried that Graphics Switching option?
If that doesn't help, try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Rameez

Premiere Pro CC 2014 crashing constantly

Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
Constantly crashing every time I go to render after a while.
It happens so inconsistently I cannot explain.
I wish Adobe would see this post and contact me to resolve.
We pay for 5 seats every month and should not have to deal with software crashing constantly.
Thanks,
J

Hi, I have the same problem too.
Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
My configuration:
Premiere pro cc 8.1; 16Gb RAM; SSD 120(where i store and work with my video); CPU Intel i72700K; Windows 7 Pro x64

Premiere Pro 5.5 crashes when importing mpg file

Premiere Pro 5.5 crashes when importing mpg file.
I can get the file to import if I first right click the file and tell it to "open in source monitor" then tell it to import.
When I do this it indexes the file. After it is done indexing is when I can then import the file.
Should I not just be able to tell it to import and it does the indexing?
These files that I am tryig to open were with Premiere Pro 4.

Welcome to the forum.
What are the specs. of this MPEG file? Might be something in those, that is causing an issue.
Good luck,
Hunt

Premiere Pro 2014 is crashing and freezing and I have to use force quit to get it to shut down.

Premiere Pro 2014 is crashing every day. i am running Premiere Pro 2014 on a 2013 imac with 3.4 GHz Intel Core i5 with 16 GB RAM. Playback on premiere continually freezes and the program crashes. Or the playback will start to freeze and then I save and close the project file/program, but the program will not close and I have to force quit. This is extremely frustrating. Premiere Pro CC was super stable and I rarely if ever had a problem. I have changed my permissions to give myself read/write. I have created a new project file in 2014 and then imported all my sequences from my updated project file but none of these strategies have worked. I am considering creating a new project file and going back to working solely in CC because I am on a deadline and troubleshooting this issue is taking up so much time.

I have had to force quit PP CC four times today. The fourth was when it crashed while trying to reopen it. I have had exactly the same problems as described above. I have no solutions to offer. I will go through a week of constant Premiere Pro bugs and poor performance then experience a period that seems too good to be true only to end up having a day like today. I can't believe that they call this a professional editing suite. It just wastes so much of my time pissing around trying to fix things and managing all the extra render and preview files it makes each time I have to save a new copy of a project which usually results in renaming it. It gets confusing after a while. Really not happy with this and have begun to learn Avid so as soon as this project is done, PP will be history.

Premiere Pro CC keeps crashing upon opening

My premiere pro CC keeps crashing upon opening. I'm using a Dell Latitude 3340. I keep getting this message above. I've updated my video card, logged out and back into creative cloud, tried deleting preferences, and a few other things. Any idea how to help?
Thanks,

Hi,
Which Graphics card is installed on your computer? Please open Event Viewer and paste the detailed error log for Premiere here so that we can suggest further steps.
Thanks,
Rameez

Premiere Pro 2.0 crashes - Avi deleted

Hello,
Today I Had to insert a Time Code in film that belonged to a project made with Premiere Pro 1.5. I Installed PPro 2.0. I opened the project and i was able to insert the TC and Export it to a Quicktime File. But right after the export, Premiere Pro 2.0 crashed. It appeared the message "Premiere has found an unexpected error. We will try to save your project". After a while the program shut down. I rebooted the computer, and when i restarted the program i found out that not only my project file had dissappeared, but also the Avi's Captured from tapes. I recovered the project from a previous autosave but most of the clips are offline. The most surprising thing is that checking the scratch disk, it has the same Gb occupied than it had before the "deletion" of the avis. So, I suppose they are still there but a cannot read them. Is that correct? How Can I retrieve them?
Thanks in advance for your responses,
Salvador Savarese
Buenos Aires, Argentina

I'm with Bill in that I've never seen Premiere delete either a project file or actual media, even after an error like that. Chances are more than likely the reported problem is partly due to operator error.
For example, clips being offline isn't the same as actual media being deleted from the hard drive. My very strong suspicion is that you have a case of the former, not the latter. If that's the case, then it's also very likely your original project is still on the hard drive, right where you left it, even if it doesn't appear in the recent projects list upon startup of Premiere.

Why does my Premiere Pro CC always crash?

I am having the same issues - constant crashing of Premiere Pro CC.
Crashes during edits - crashes in exports.
Mostly is just hangs and is in the dreaded "not responding" mode.
I run a small independent production business and never experienced this amount of issues
with CS6.
I have a Samsung Desktop.Windows 8, Running Intel Core i5, RAM 8GB, 64 Bit Operating System
Please can anyone help?
Not running games or very much other intensive software - this is my work computer.
What can I do?
Thanks

Windows finally showed me an error message and this is what I got.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.0.169
Application Timestamp: 536f4f89
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.0.169
Fault Module Timestamp: 536f2bbf
Exception Code: c0000005
Exception Offset: 00000000001a9b41
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 4105
Additional Information 1: a77e
Additional Information 2: a77eab15afda63f33d8f166af9292dc6
Additional Information 3: ebed
Additional Information 4: ebed0779dfaaeca2a0b6da253d50fb65

Premiere Pro CS5 features - PC vs Mac

This isn't a PC vs Mac question. I have both PCs (Win 7) and Macs (Snow Leopard). Just wondering if there is any advantage to buying the PC version or Mac version of PP CS5 if considering the software only? Any different features on one version or the other? Any stabilityy/bug issues using one or the other? Thanks.

Hi Todd,
Thank you very much for your reply!
All the best,
K.
Date: Thu, 20 Jan 2011 06:55:25 -0700
From: [email protected]
To: [email protected]
Subject: Premiere Pro CS5 features - PC vs Mac
Is that list of missing features for the Mac version of PPro CS5
still current, or has it been updated in the newer versions?
What is in the Help document should be current. (Sometimes you need to read the comments on a given page to see some updated information.)
Or are
there any plans for including these features in future upgrades of CS5?
If you want to see something added or changed, http://www.adobe.com/go/wish.
Do
you have any idea why these features are not included?
Premiere Pro came back to Mac OS only a couple of versions ago. At that time, porting some features over to the new platform was considered to be not quite worth it because the features weren't much used, anyway. In many cases, the effects and features that are on Windows only have alternatives that are available on Mac OS. Much of what didn't come over to Mac OS were obsolete effects; we need to keep them around so that projects created with them can still work in the new version, but in many cases there wasn't much point in reqriting them for a new platform.
I'd love to
start using the PPro CS5 on Mac, but I am worried about some of the
missing features, that are quite useful, eg. Camera Blur, Ghosting,
Color Replace etc...
As I said, there are alternatives-usually superior alternatives-that are available on Mac OS. For example, the http://help.adobe.com/en_US/premierepro/cs/using/WS5C347E48-575E-469b-852C-74494022A4AFa.h tml and http://help.adobe.com/en_US/premierepro/cs/using/WSC924856D-FA9A-41c1-A930-966D90CD245Fa.h tml effects are available on both platforms, so the lack of the Color Replace effect shouldn't be much concern.
But, again, if you want to see something added or changed, http://www.adobe.com/go/wish.
>

Premiere Pro 5.5 Crashing w/ Dual Video Cards

I have an ATI Radeon HD 5800 series graphics card (two monitors attached) and an ATI Radeon HD 5450 graphics card (single monitor attached) - when both cards are enabled Premiere Pro 5.5 crashes with the following
Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
Faulting module name: Display.dll, version: 5.5.0.0, time stamp: 0x4d8a796f
Exception code: 0xc0000005
Fault offset: 0x000000000008a928
Faulting process id: 0xea0
Faulting application start time: 0x01cc42feb512e69d
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Display.dll
Report Id: 39b5140b-aef2-11e0-94bf-bcaec5670373
As soon as I disable one or the other of the graphics adaptors and run a single card the issue disappears.
Both cards (and all three monitors) have the latest drivers installed.
Premiere Pro 5.5 has all available updates/patches applied.
Do my graphics cards have to be matched?
Is there a different solution?
Thanks
M

I have the same problem.
PPRO 5.5. starts up correctly, Sometimes it works for a short while, then after a command (random) it freezes and I have to manually shut down windows 7 to stop PPRO searching for a solution
It started as far as I think after installing a second card for the 3th monitor (same branch, same drivers).
This is my configuration:
SSD Corsair 115GB Force Series 44558 P8P67 EVO v3.0 (1155) ATX 2*DDR3 8GB 1333 XMS CL9 Kit2 Dominator DH GEFORCE ENGTX570 DCII/2DIS/1280MD5 GEFORCE GT 520 silent (3th monitor) 2*DVDRW Samsung sata WIN7 pro 64 bits 2*HDD Samsung 1TB 7200 Core i7-2600 3.4Ghz 6MB 1155 SONATA IV 620W 80+ ADOBE PPRO 5.5, Encore 5.5, Audition 5.5
As given in many discussions about working with a 3th monitor there are oft problems, and suggests are same branch, same drivers.
But this is not enough, I presume, anyone suggestions to make the system more stable with a 3th monitor working?
It seems strange to me that a professional editing software cannot work with a 3th monitor. In the past I used a MATROX 100 card for the 3th monitor,
Chris

Premiere Pro CC repeated crashes/instability (Mac)

Similar Messages

Maybe you are looking for