Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Similar Messages

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions?

Premiere Pro has stopped working. Windows can't open it

Hi
When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.

There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
When you go to the program forum for help, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
IF NO, read below
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro has stopped working

Premiere Pro has been working fine everyday since Christmas.
I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro. that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
I have checked all drivers and gedt messages they are all working correctly.
David Wells

Thank you John for your help
I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
I had already been to their site and run AMD Driver AutoDetect without any luck
I have been using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK. I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro, and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened Premiere Pro after a couple of tries.
I was going to uninstall Premiere Pro this morning, but following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and Premiere Pro opened first time of asking.
The joys of Computers, Lets hope it keeps working now
Thanks a lot
David

'Premiere Pro has stopped working' during file import

I am on the trial of PP and as soon as i attempt to import a clip, i get a message that Premiere Pro has stopped working and it closes the program.
Here is the message:
Files that help describe the problem:
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER3D30.tmp.WERInternalMetadata.xml
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER567B.tmp.appcompat.txt
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER5718.tmp.mdmp

Hi,
What are the technical Specifications of your computer?
What is the exact version of Premiere Pro that you are using?
Go to File-Project Settings-General and change the Video Renderer to Software Only Mode.
Then Import the file this might help.
Thank You
Arjun

Adobe premiere pro CS6 stopped working July 10th, 2014

Adobe Premiere pro CS6 stopper working yesterday,
not only on my computer, my colleagues also have the same problem, I get a windows error and the program closes ...

This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe flash player has stopped working how to rectify please help

adobe flash player has stopped working how to rectify please help

Can you please tell us your operating system and browser version? In addition, please try going to this page to see if Flash Player loads and reports its version.
http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Premiere Pro CS6 stopped working, for one user profile

So Premiere Pro CS6 wouldn't open today. Opened fine yesterday, and the days before that. The program didn't crash yesterday or close improperly. I just get the logo splash screen, but I don't see the usual text stream of applications starting up on it. After a long time I get a Windows message saying it can't open the program.
- I used Bridge to update to the latest version. No help.
- I made sure Quicktime was updated.
- I cleared the preferences by moving the whole My Documents\Adobe\Premiere Pro\6.0 folder somewhere else (as a backup). Next time I tried starting the program it created a new \6.0 folder but that's as far as it went.
- I deleted AppData\Roaming\Adobe\Adobe Premiere Pro. Starting the program recreated the folder, made a Trace Database file but only put two entries in it:
DynamicLink 1 5
FE.WinInit.LocPlugins 1 5
And then it stops there. No other files created.
- Tried starting the program holding the Shift Key, and again with the Alt key, and again with both. No change.
- Rebooted after every change.
I tried logging out as the video user account and logging in with my personal account, and then Premier Pro opened just fine.
Problem is, I need it to work on the video user account because it was created specifically for our video editing PC. Our company logins also tie into our email and other programs. This one was created specifically so more than one person could share Premiere Pro settings and resources, and there was a battle with our IT to get it because they despise generic accounts.
I've seen other threads here mentioning startup problems but the solutions listed there don't work for me. Manually trashing the \6.0 folder didn't help. I don't have a .pref file or Preferences folder other than the \6.0 one. I haven't made any changes to the PC. The video drivers must be OK or it wouldn't start under the other user account. How do I fix this one?

This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Adobe Premiere Pro CS6 stopped working

I wonder how Adobe Premiere Pro CS6 solve stopped working

Provide the crash info and more details about your project.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium

Premiere Pro CC Stopped Working while exporting

I've been working on Premiere Pro CC since 2 months without any issue. I made a multicam sequence this time as we had a project with 3 cams and edited it well. Everything went well until we exported it. While exporting it, premiere suddenly stops working in between. Tried exporting in a queue, using Adobe Media Encoder, same happens there stops suddenly and says a problem caused the program to stop working correctly.
I'm having videos from 3 cameras, 50i AVCHD footage. Audio from Zoom H1
Kindly help.
I have tried going on Software only as well as have tried uninstalling and reinstalling. Nothing worked so far. Please please help.. It suddenly stops working at about 45%..
I'm on a Windows 64bit machine with 8gb ram, Nvidia graphics card(drivers updated), Intel i3-3220.
EDIT : I tried re-exporting one of my previous projects, and it renders well..
Message was edited by: Yamanag

I'm encoding the sequence in AME itself. While watching the clip when encoding it, I saw where it stops and changed the clip there. With luck, this time the encoding continued. But another problem arises, at the last of the first pass. I mean at the very end of the encoding of the first VBR Pass the encoding stops and says failed. I clicked and got a note
- Encoding Time: 01:19:32
09/11/2014 03:47:42 PM : Encoding Failed
A low-level exception occurred in: Colorista II (AEVideoFilter)
Export Error
Error compiling movie.
Unknown error.
I do have HD Images in my sequence.. How do i overcome this error now?

Premiere pro cc stopped working

Hello
I have the final version of Premiere pro CC 2014.
I was working on a project and the PC freezes, the only way was to hard reset it. Since then, premiere, encoder and after effects stopped working.
Error message "Adobe Premiere Pro could not find any capable video play modules"
I did all that was on help forums, uninstalled, reinstalled.....
Premiere CS6 works, and Premiere pro CC on another session (same PC) WORKS!!!!
Windows 7 Professional SP1 Up to date
i7-3930K with 16Gb RAM
Nvidea GTX680 Up to date
I really need to work. Help Please

I'm encoding the sequence in AME itself. While watching the clip when encoding it, I saw where it stops and changed the clip there. With luck, this time the encoding continued. But another problem arises, at the last of the first pass. I mean at the very end of the encoding of the first VBR Pass the encoding stops and says failed. I clicked and got a note
- Encoding Time: 01:19:32
09/11/2014 03:47:42 PM : Encoding Failed
A low-level exception occurred in: Colorista II (AEVideoFilter)
Export Error
Error compiling movie.
Unknown error.
I do have HD Images in my sequence.. How do i overcome this error now?

Adobe Media Encoder for Premiere Pro CS4 stops working on the same frame every time...

I currently have Adobe Premiere Pro CS4 and have never had these issues exporting before. My timeline is less than 3 minutes long, but it does deal with multiple big files. It rendered perfectly and it plays perfectly in the timeline. When I try to export it using Media Encoder, however, it freezes at the same frame every time (which is actually only a few seconds in!) and then crashes, so that I have to force quit. I have tried exporting it as many different codecs and the problem persists... same frame. I tried creating a new project entirely and whipping together a few titles and exporting that to see if it just won't export anything at all. The new project exported just fine, however, which I suppose is good news. But yeah, my work on that other project is very important to me and I reallllly want to export it. Please help!

Hi Jim! Thank you for your reply. I think you are right -- and that it lies in the audio somehow!
It turns out that if I choose to only export the video, and uncheck audio, it will export very well and smoothly. That's great news for me!
However, now I am trying to work out how to get the audio exported without issues. I actually had the idea of just playing the audio in the timeline and recording it via Stereo Mix, but my Windows 7 driver has Stereo Mix disabled, so it's back to square one. Any ideas of what I can do about the corrupted audio not exporting, which works fine when played in the timeline?

Premiere pro has stopped working and must close

Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
drivers up to date
have signed in and out of CC
have uninstalled and re-installed all premiere pro content including cache
have changed the compatibility mode and tried using as admin
still the program will not launch.

>drivers up to date
Did you verify that at the vendor site?
For Windows, do NOT rely on Windows Update to have current driver information
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

"Premiere Pro has stopped working" notification upon startup

Every time I start up Premiere Pro I get a notification box saying that the app is not working and needs to close. This stated last week after i updated the app and has not worked since the update. I need this app for my internship as I am a video editing major so if you could help me out ASAP that would be great.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0

Itunes stops working. how do i prent this from happening?

i have windows xp home edition sp3, and latest version of itunes 10.5.1.42. i recently baught a new hard drive and had to reinstall the operating system. and so after i reinstalled itunes i had to redownload all my purchases in itunes. i also restored my iphone to get rid of alot of clutter and apps no longer using. when i went to sync all my apps i have to check the box next to the app i want on my iphone.after about five or six of the apps i check itunes stops working and have to send an error report and then itunes closes down. i deleted itunes and and reinstalled it thinking that maybe i go a bad download or partial download of itunes but is still doing the same thing. help please i want these apps back on my iphone 4

The closing of the lid to turn off the airport is normal, however it should reestablish a connection when opened.
The only time I've seen this NOT happen is when a invisible network is used on the router.
Mac's will only ask if a invisible network upon a reboot and that's it, it doesn't keep broadcasting the SSID all the time looking for the invisible network, that's a security issue with laptops due to their mobility.
After all how secure is a invisible network if your laptop is blabbing it all around town?
Anyway MAC address filtering and invisible networks don't stop a hacker anyway, it helps if there are high traffic areas where a lot of people connect via wifi, as it keeps your router from being overloaded with connection requests.

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

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