Premiere Pro CC Stopped Working while exporting
I've been working on Premiere Pro CC since 2 months without any issue. I made a multicam sequence this time as we had a project with 3 cams and edited it well. Everything went well until we exported it. While exporting it, premiere suddenly stops working in between. Tried exporting in a queue, using Adobe Media Encoder, same happens there stops suddenly and says a problem caused the program to stop working correctly.
I'm having videos from 3 cameras, 50i AVCHD footage. Audio from Zoom H1
Kindly help.
I have tried going on Software only as well as have tried uninstalling and reinstalling. Nothing worked so far. Please please help.. It suddenly stops working at about 45%..
I'm on a Windows 64bit machine with 8gb ram, Nvidia graphics card(drivers updated), Intel i3-3220.
EDIT : I tried re-exporting one of my previous projects, and it renders well..
Message was edited by: Yamanag
I'm encoding the sequence in AME itself. While watching the clip when encoding it, I saw where it stops and changed the clip there. With luck, this time the encoding continued. But another problem arises, at the last of the first pass. I mean at the very end of the encoding of the first VBR Pass the encoding stops and says failed. I clicked and got a note
- Encoding Time: 01:19:32
09/11/2014 03:47:42 PM : Encoding Failed
A low-level exception occurred in: Colorista II (AEVideoFilter)
Export Error
Error compiling movie.
Unknown error.
I do have HD Images in my sequence.. How do i overcome this error now?
Similar Messages
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I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?
Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
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Premiere Pro has stopped working. Windows can't open it
Hi
When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
When you go to the program forum for help, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
IF NO, read below
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere Pro has stopped working
Premiere Pro has been working fine everyday since Christmas.
I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro. that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
I have checked all drivers and gedt messages they are all working correctly.
David WellsThank you John for your help
I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
I had already been to their site and run AMD Driver AutoDetect without any luck
I have been using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK. I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro, and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened Premiere Pro after a couple of tries.
I was going to uninstall Premiere Pro this morning, but following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and Premiere Pro opened first time of asking.
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David -
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342 -
'Premiere Pro has stopped working' during file import
I am on the trial of PP and as soon as i attempt to import a clip, i get a message that Premiere Pro has stopped working and it closes the program.
Here is the message:
Files that help describe the problem:
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER3D30.tmp.WERInternalMetadata.xml
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER567B.tmp.appcompat.txt
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER5718.tmp.mdmpHi,
What are the technical Specifications of your computer?
What is the exact version of Premiere Pro that you are using?
Go to File-Project Settings-General and change the Video Renderer to Software Only Mode.
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Arjun -
Adobe premiere pro CS6 stopped working July 10th, 2014
Adobe Premiere pro CS6 stopper working yesterday,
not only on my computer, my colleagues also have the same problem, I get a windows error and the program closes ...This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere pro cc stopped working
Hello
I have the final version of Premiere pro CC 2014.
I was working on a project and the PC freezes, the only way was to hard reset it. Since then, premiere, encoder and after effects stopped working.
Error message "Adobe Premiere Pro could not find any capable video play modules"
I did all that was on help forums, uninstalled, reinstalled.....
Premiere CS6 works, and Premiere pro CC on another session (same PC) WORKS!!!!
Windows 7 Professional SP1 Up to date
i7-3930K with 16Gb RAM
Nvidea GTX680 Up to date
I really need to work. Help PleaseI'm encoding the sequence in AME itself. While watching the clip when encoding it, I saw where it stops and changed the clip there. With luck, this time the encoding continued. But another problem arises, at the last of the first pass. I mean at the very end of the encoding of the first VBR Pass the encoding stops and says failed. I clicked and got a note
- Encoding Time: 01:19:32
09/11/2014 03:47:42 PM : Encoding Failed
A low-level exception occurred in: Colorista II (AEVideoFilter)
Export Error
Error compiling movie.
Unknown error.
I do have HD Images in my sequence.. How do i overcome this error now? -
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Hi Jim! Thank you for your reply. I think you are right -- and that it lies in the audio somehow!
It turns out that if I choose to only export the video, and uncheck audio, it will export very well and smoothly. That's great news for me!
However, now I am trying to work out how to get the audio exported without issues. I actually had the idea of just playing the audio in the timeline and recording it via Stereo Mix, but my Windows 7 driver has Stereo Mix disabled, so it's back to square one. Any ideas of what I can do about the corrupted audio not exporting, which works fine when played in the timeline? -
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DynamicLink 1 5
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I've seen other threads here mentioning startup problems but the solutions listed there don't work for me. Manually trashing the \6.0 folder didn't help. I don't have a .pref file or Preferences folder other than the \6.0 one. I haven't made any changes to the PC. The video drivers must be OK or it wouldn't start under the other user account. How do I fix this one?This was Microsoft patch week... did you install Windows updates?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere pro has stopped working and must close
Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
drivers up to date
have signed in and out of CC
have uninstalled and re-installed all premiere pro content including cache
have changed the compatibility mode and tried using as admin
still the program will not launch.>drivers up to date
Did you verify that at the vendor site?
For Windows, do NOT rely on Windows Update to have current driver information
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2 -
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I wonder how Adobe Premiere Pro CS6 solve stopped working
Provide the crash info and more details about your project.
Working with your Operating System’s Tools | Mylenium's Error Code Database
Mylenium -
Photoshop CS6 stopped working while exporting images via imageprocessor! [PC]
As the title says, my Photoshop cs6 64bit allways stops working and freezes when i attempt to export several opened documents via the imageprocessor.
I try to export them as JPEG, qualitiy 12.
My system Information:
Intel i5 Quad
12 GB DDR3 Ram
about 300 GB free disk space on saving location, (HDD) and 20 GB Workspace on SSDs for Phtoshop...(Working Volumes)
Here is the Photoshop System Infromation:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Betriebssystem: Windows 7 64-Bit
Version: 6.1 Service Pack 1
Systemarchitektur: Intel CPU-Familie:6, Modell:10, Stepping:7mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physischer Prozessor: 4
Prozessor-Taktfrequenz: 3110 MHz
Eingebauter Speicher: 12255 MB
Freier Speicher: 9411 MB
Für Photoshop verfügbarer Arbeitsspeicher: 10980 MB
Von Photoshop verwendeter Arbeitsspeicher: 70 %
Bildkachelgröße: 128 KB
Bildcache: 4
Mit OpenGL zeichnen: Aktiviert.
OpenGL-Zeichnungsmodus: Erweitert
OpenGL – normalen Modus zulassen: Wahr.
OpenGL – erweiterten Modus zulassen: Wahr.
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Grafikkarten-Hersteller: NVIDIA Corporation
Grafikkarten-Renderer: GeForce GTX 560/PCIe/SSE2
Anzeige: 2
Anzeigebegrenzungen:= oben: 0, links: 1920, unten: 1080, rechts: 3840
Anzeige: 1
Anzeigebegrenzungen:= oben: 0, links: 0, unten: 1080, rechts: 1920
Grafikkartennummer: 1
Grafikkarte: NVIDIA GeForce GTX 560
OpenCL Version:
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Treiberdatum: 20120515000000.000000-000
Grafikkartentreiber: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
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Grafikkartenbeschreibung: NVIDIA GeForce GTX 560
Grafikkartenspeicher: 1024 MB
Video-Rechteck Strukturgröße: 16384
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Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
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Installierte Komponenten
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adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
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adobe_caps.dll Adobe CAPS 6,0,29,0
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ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
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dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
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image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
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pdfsettings.dll Adobe PDFSettings 1.04
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Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
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PSViews.dll Adobe Photoshop CS6 CS6
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tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
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TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
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updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Erforderliche Zusatzmodule:
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Adaptive Weitwinkelkorrektur 13.0
ADM 3.11x01
Aquarell 13.0
Arithmetisches Mittel 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Basrelief 13.0
Bereich 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bildpaket-Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Blendenflecke 13.0
BMP 13.0
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Buntstiftschraffur 13.0
Camera Raw 7.0
Chrom 13.0
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CompuServe GIF 13.0
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Mezzotint 13.0
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Mit Struktur versehen 13.0
Mit Wasserzeichen versehen 4.0
MMXCore-Routinen 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neigung 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neonschein 13.0
NTSC-Farben 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Objektivkorrektur 13.0
Objektivunschärfe 13.0
Ölfarbe 13.0
Ölfarbe getupft 13.0
OpenEXR 13.0
Ozeanwellen 13.0
Patchwork 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pfade -> Illustrator 13.0
Photoshop 3D-Modul 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
PNG 13.0
Polarkoordinaten 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Prägepapier 13.0
Punktieren 13.0
Punktierstich 13.0
Radialer Weichzeichner 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Rasterungseffekt 13.0
Risse 13.0
Schwamm 13.0
Schwingungen 13.0
Selektiver Weichzeichner 13.0
Solarisation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spritzer 13.0
Standardabweichung 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Stempel 13.0
Strichumsetzung 13.0
Strudel 13.0
Stuck 13.0
Sumi-e 13.0
Summe 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Targa 13.0
Tontrennung & Kantenbetonung 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Unterstützung für Skripten 13.0
Varianz 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variationen 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Verbiegen 13.0
Verflüssigen 13.0
Versetzen 13.0
Verwackelte Striche 13.0
Wasserzeichen anzeigen 4.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Weiches Licht 13.0
Wellen 13.0
WIA-Unterstützung 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Windeffekt 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wölben 13.0
Wolken 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE
Nicht geladene Plug-Ins: KEINE
Blitz:
Mini Bridge
Kuler
Installierte TWAIN-Geräte: OHNE
Here is the event log from windows 7 :
Log Name:
Application
Source:
Application Error
Date:
05.06.2012 17:55:30
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
Rendermonster
Description:
Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x1238
Faulting application start time: 0x01cd4332a73fc50b
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll
Report Id: dfe564f1-af26-11e1-ab1c-5404a6813795
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-06-05T15:55:30.000000000Z" />
<EventRecordID>8558</EventRecordID>
<Channel>Application</Channel>
<Computer>Rendermonster</Computer>
<Security />
</System>
<EventData>
<Data>Photoshop.exe</Data>
<Data>13.0.0.0</Data>
<Data>4f61c045</Data>
<Data>MSVCR100.dll</Data>
<Data>10.0.40219.1</Data>
<Data>4d5f034a</Data>
<Data>40000015</Data>
<Data>00000000000761c9</Data>
<Data>1238</Data>
<Data>01cd4332a73fc50b</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe</Data>
<Data>C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\MSVCR100.dll</Data>
<Data>dfe564f1-af26-11e1-ab1c-5404a6813795</Data>
</EventData>
</Event>
so it looks like there was a porblem with MSVCR100.dll ... What is it?Thanks for your responce, i will try that but i think nvidia is on newest driver..
It would be intresting to know what this MSVCR100.dll is doing, i have seen problems in Games like Battlefield and Fallout..
I will now try to disable the GPU acceleration in PHS.. -
"Premiere Pro has stopped working" notification upon startup
Every time I start up Premiere Pro I get a notification box saying that the app is not working and needs to close. This stated last week after i updated the app and has not worked since the update. I need this app for my internship as I am a video editing major so if you could help me out ASAP that would be great.
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0 -
Premiere Pro CS3 stopped working
running on mac pro. all of the sudden the timeline would not play a video. I tried other projects and other clips. The same. Move the cursor and refresh is slow but there. No moving playback at all, audio or video. I pulled the same video clip into FCP Express and it plays fine. The same clips play in quicktime. Other programs work fine. I reinstalled the software. Any ideas?
thanks.Scott,
When things work one day, but not the next, then something has changed. Unfortunately, the trick is to find out what has changed.
One thing that happens often on the PC-side of the street is that OS updates can kill video and audio drivers. Because PrPro and FCP likely access the video sub-system differently, that could explain why one would work fine, but not the other. Have you had any OS updates that coincide with the failure of PrPro? Any new hardware or software?
I have some trouble shooting tips, but they are for PC's and probalby do not have any equivilent on the Mac-side. Sorry.
Do not know if Mac's have something like Windows' Restore Points, where one can roll back the OS to a previous date. This could help pinpoint an OS update, or the installation of other software, that is getting in the way.
It sounds like you are getting the program to launch, but it is in a frozen state. You might want to investigate your OpenGL in your video sub-system. I know zero about how, or even if, Mac's use OpenGL, but this has caused some issues on PC's.
Since I know little of Mac's, I'm only guessing and most of those guesses are filtered through the PC's.
Good luck
Hunt
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