Premiere Pro CC will no longer open

I have been using Premiere pro CC for about 3 or 4 months now with no problems but an occasional crash on startup but then it would always open the second time.  Just today it started crashing every time I try and open it.  I have tried soing it as an administrator and still it crashes.  I don't understand.  Windows downloaded some updates and I uninstalled them to see if that was the reason.  I am working with a Lenovo Erazer X700 with Intel Core i7 6 core processor with 16gb ddr3 ram and an AMD Radeon HD 7900 Series Graphics Card.  All the other applications are opening fine including After Effects but Premiere Pro just wont open.  I have tried uninstalling and reinstalling, still wont open...?!

For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
Are you 100% sure you do not have dual graphics adapters in that laptop?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

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