Premiere Pro CC won't go passed splash screen

Hello,
I just went from a trial version to full membership but starting up Premiere Pro won't go further then the splash screen. The loading doesn't even start. I tried reinstalling Premiere, rebooting the Mac, logging in and out of CC, but nothing works.
What to do?
Thanx!
MacBook Pro 17"
2,66 GHz Intel Core i7
4 GB 1067 MHz DDR3
NVIDIA GeForce GT 330M 512 MB
OS X 10.9.1 (13B42)

Try trashing your preferences:
http://helpx.adobe.com/en/premiere-pro/using/preferences.html
To restore default preference settings, hold down Alt (Windows) or Option (Mac OS) while the application is starting. You can release the Alt key or Option key when the splash screen appears.

Similar Messages

Premiere Pro trial won't download and it isn't listed in my creative cloud

Premiere Pro trial won't download and it isn't listed in my creative cloud. It is frustrating... it says it is downloading but it makes creative cloud pop up and I then can't find it listed . I just want the trial. I have done trouble shooting on cchromeand on my computer.

See if your machine meets the system requirements for the software. CC will not list applications that will not work with the system.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html

17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.

17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.

You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
...hold down the command and R keys whilst booting to try to get to your Recovery partition. If you can, use Disk Utility to try to Verify your boot drive (usually named "Macintosh HD" unless you've renamed it). If the verification fails, try to repair your hard drive. If everything appears to be OK, restart.
If you can't get into your Recovery partition, your problem is likely hardware related. If so, keep your appointment and see what the Apple techs have to say.
Clinton

After download and installation, InDesign, Flash, Dreamweaver and Premiere Pro all won't fully launch.

After download and installation, InDesign, Flash, Dreamweaver and Premiere Pro all won't fully launch. From the Windows icon pane, I click on the program, it opens the Sign In Required pane, I sign in, it opens the Thank You pane and reverts back to Sign In pane or never opens the program.
Acrobat also keeps giving me a popup to sign in, each time I look at a .pdf file.
I have tried uninstalling Acrobat and then redownloading. It didn't work.
Anyone else find a fix?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC.

In Windows 8.1 Premiere Pro video imported clips shows up black screen in Source & Work space. Everything is updated on my PC. They say it could have been a Windows update? Is anyone else having this problem and found a solution any suggestions.. Thank you.

Hello, thank you for your help. I finally was able to contact someone from Adobe on line.. It took about 1 hour on hold but I finally won the lotto...Lol. Pr.. /Project/Project Settings/General/ I had the (Mercury Playback Engine GPU Accelerated (CUDA) and not the (Mercury Playback Engine Software Only) It only took 1 second for Adobe to figure it out...Lol.
Although I have a high rated Nvidia card that did handle the software for some time after a hack, I believe a Windows update may have altered my Premiere Pro CS6 settings.
Video card is Geforce Nvidia GTX 765M non compatible with (Mercury Playback Engine GPU Accelerated (CUDA). Thank Ronin Edits and cvid01

Premiere Pro CC won't launch after the splash screen on my new laptop

Got a new laptop from ASUS recently. It has the Geforce GTX 860M, which I know is not offically supported yet, but I've never had problems running Premiere with unsupported cards before and I've read about other people who've made it work. I've tried uninstalling and reinstalling using the CC-app several times, to no success.
The problem manifests in two ways. Either the splash screen comes up and when it disappears, nothing happens. It's as if I never opened Premiere and I can try again with the same results. Either that or Premiere opens, I get a windows error message which says there has been an unexpected problem and Premiere had to close. No other explaination.
I tried updating the CUDA-drivers as suggested in another thread, and that worked ONCE, but Premiere wouldn't open again after that.
I have to make a decision on whether to keep this laptop, which in every other way is perfect and runs other Adobe-products fine (except raytracer in AE, but I can live without that until the card is supported), or keep another laptop with the 770M and which is not as powerful and "future proof".
Any good ideas out there would be much appreciated!

Does your laptop have two graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Pro CC won't load and I can't uninstall it.

Hi, I was using Premiere Pro yesterday and it worked fine. I haven't done any updates or anything. Today I tried to use the software and it doesn't even load the logo. As soon as I open Premiere, Adobe's App Manager pops up on the dock and then goes away. Premier Pro stops loading soon after that.
I'm trying to uninstall the program and it's not even responding. I don't know what else to do......
I'm using a 2011 IMac with OSX Version 10.9.4.

Maybe this will help, see post 6.
Premiere CC 2014 won't open at all! Help

My premiere pro cc won't open

Hello,
I have the creative cloud suite and am trying to open premiere pro but it won't open. I've used it in the past on this same computer. What gives?

Hi Alex,
I'll Show you that there are some sources of error:
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2, Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4.If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Premiere Pro CS6 won't open at all

Premeire Pro CS6 won't open at all. It locks up when it says "Loading QuickLooks_AE10.plugin" and the entire program doesn't respond at all. I think I just did the latest Creative Cloud update for the Premiere CS6 family. How can I get it working again? I have so many videos to edit! Thanks!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 won't capture HDR-HC3 properly

In HDV capture mode it wants to assign an mp3 extension.
Doesn't capture in native M2t format.
Tried reinstalling. Haven't had this problem with previous versions.
ver. 6.01

I've used numerous programs over the years so on the off chance I'm mistaken about whether Premiere Pro captures Sony HDV in m2t or mpeg, I'll take your word for it. However, you're not addressing the real problem which is that it won't capture my Sony HDR HC3 video, period, in any format. It wants to create a file with an mp3 extension and won't import the files it captures even if the extension has been changed to m2t, mpg, or mpeg. I may not be sure about the extension previous versions have captured in, but I'm 100% certain that it did capture it.

Premiere Pro CS6 won't play imported files even after changing format, etc?

Camera: Canon Legria HFM41
Video file format: MTS (1920 x 1080)
For the past few days I've been trying to understand why my video files won't play in Premiere, I'll import them, and when I press play the audio will work, but the video will play smoothly for only a few seconds then stop, skipping frames/slowing the speed of the video - I've read a lot of these forums on similar issues, then I tried converting the format to avi/mp4 and they still won't play smoothly when importing to Premiere Pro.. Does anyone know what I may be doing wrong/how to solve this.. Thank you!
Shanna

More information needed for someone to help... click these links and provide the
requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

Premiere pro cs6 won't load AVCHD video files

why won't premiere pro cs6 load video files?
Premiere pro application loads but won't load HD video files.

What codec packs do you have loaded? With a straight installation I have had any problems loading my Sony AVCHD 1920 x 1080 files in any version of Premiere. What is your source of your media?

Premiere Pro CS3 won't start

Hi everyone,
I just installed my Premiere Pro CS3 on my win vista but it won't start.
I'm so frustrated about this...
I post you here the details of the error (sorry the italian I translate what I can):
Product
Adobe Premiere Pro.exe
Problem
Ha smesso di funzionare (Stopped working)
Date
31/01/2009 17.04
Firma del problema (Sign of the problem)
Nome evento problema (event name): APPCRASH
Nome applicazione (appl name): Adobe Premiere Pro.exe
Versione applicazione (appl version): 3.0.0.0
Timestamp applicazione (appl timestamp): 465d3f5e
Nome modulo con errori (name of module with errors) : StackHash_ebd0
Versione modulo con errori (version of module with errors): 0.0.0.0
Timestamp modulo con errori (timestamp of module with errors): 00000000
Codice eccezione (exception code): c0000096
Offset eccezione (exception offset): 10b72a3b
Version OS: 6.0.6001.2.1.0.768.3
ID impostazioni locali (local settings ID): 1040
Informazioni aggiuntive 1 (Added infos 1): ebd0
more infos 2: c410d0963b381384ec90a36bd6764e67
more infos 3: 303b
more infos 4: fbd1a9d680bf88e6aa4f516b56c2c783
I hope someone will be of help =|
Thanx in advance

>Versione applicazione (appl version): 3.0.0.0
I don't use Vista, but I **think** I have read that an update is required to get CS3 to work with Vista
Check here, and read the update descriptions
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
I use English... so don't know about an Italian version update

Premiere Pro CS4 won't render my sequences

Everytime I send a sequence to Media Encoder, it just sits there. And sits and sits, etc. At the bottom it just says "Loading "Gleaner_Shoot.prproj".
I'm using a 2008 Mac with 8 cores with 16 gigs of ram.
My footage came from the Canon HV20. I have clips at both 24p and 1080i.
I'm setting up my sequences to match the clips I'm placing in them.
One thing of note is I'm really only using 3 looong clips. Since CS4 doesn't do scene detection well. I opted to instead make subclips from the long clips and use those. 2 of them are about 30 minutes long and one is nearly an hour. Could this be the problem?
Thing is, this happens even when I do a 1-minute sequence test.
It even happens when I try to use a test sequence which contains only audio.
I've tried outputting to quicktime and MPEG 2. I was careful to set the export settings to match the sources.
After a long wait, Media Encoder gives up and I get a warning icon in the status column. It says this:
" - Source File: /Users/johnstanowski/Library/Caches/TemporaryItems/FixThrive_1.prproj
- Output File: /Volumes/Data HD/WEBSITES/BREVITY/3d stuff/Fixthrive_1.mov
- Preset Used: Custom
- Video: 720x480, 30 [fps], Progressive, Quality 100
- Audio:
- Bitrate: None
- Encoding Time: 00:01:19
Wed Dec 3 10:46:04 2008 : Encoding Failed
The Operation was interrupted by user
- Source File: /Users/johnstanowski/Library/Caches/TemporaryItems/Thrive2.mov.prproj
- Output File: /Volumes/Data HD/WEBSITES/BREVITY/3d stuff/Thrive2.mov
- Preset Used: Custom
- Video: 720x480, 29.97 [fps], Progressive, Quality 100
- Audio:
- Bitrate: DV/DVCPRO - NTSC
- Encoding Time: 00:00:15
Wed Dec 3 10:50:39 2008 : Encoding Failed
The Operation was interrupted by user
- Source File: /Volumes/Data HD/WEBSITES/BREVITY/3d stuff/_Front Flash/FLASH/SOURCES/BREVITY RENDER READY.mov
- Output File: /Volumes/Data HD/WEBSITES/BREVITY/3d stuff/_Front Flash/FLASH/FLASH FILES/brevity_render_ready.flv
- Preset Used: Custom
- Video: 903x250, Same as source [fps]
- Audio: MPEG Layer III (MP3), 128 [kbps], Stereo
- Bitrate: VBR, 1000.00 [kbps]
- Encoding Time: 00:01:38
Tue Dec 16 16:44:27 2008 : Encoding Failed
The Operation was interrupted by user
- Source File: /Users/johnstanowski/Library/Caches/TemporaryItems/Gleaner_Shoot.prproj
- Output File: /Users/johnstanowski/Desktop/THURDAY.mov
- Preset Used: Custom
- Video:
- Audio:
- Bitrate:
- Encoding Time: 00:11:07
Tue Aug 4 13:19:39 2009 : Encoding Failed
Could not read from the source. Please check if it has moved or been deleted.
I usually use After Effects so I'm not really up on Premiere that much, but I've used it a good bit in the past and never came across this problem.
Any ideas?

Thanks. I hope I've provided enough information below.
Premiere Pro CS4 (just recently upgraded from CS3 where this session was orignally created)
Dell Precision t5400
Intel Xeon E5400 2.33 Ghz
3.25G RAM
XP Pro
Virtual Memory is tweaked per the optimization article on Adobe site:
sytem RAM + 12MB
2 x system RAM
Hardware Acceleration - disabled in display properties
project is 6 min 30 sec
no fancy edits....standard audio/video transitions only:
cross dissolve
additive dissoolve
band wipe
darn door wipe
audio x fade
audio fade out
audio fade in
VT1:
AVI video clips
BMP stills
1 JPG still
VT2:
credits roll at the end over still shot bmp
AT1:
voice over in WAV
using sidekick 4.1 to trigger the compression on AT2
EQ
de-clicker
AT2:
music backing track in MP3
using sidekick 4.1 triggered compression (ducking) from AT1
Using the default PPR4 workspace layout
Very basic edits in a 6 min training video
Using Export>Media>AVI output (compressed) and stereo. My sytem hangs in Media Encoder. I let it sit for 20 minutes before I manually stopped.
Thanks,
Kyle

Premiere Pro CC won't import ANY audio file, be it an mp3 or part of an mp4 video (or other formats)

Any audio or video file I drop in to premiere will almost immediately pop up with the window
Audio Conforming Error
Error compiling movie.
Unknown error.
When I check the error/event log (little red X in the bottom corner) that window says:
"11/21/14 09:47:28 A disk error occurred while attempting to access the following files:
\\ipsse01\home$\myusername\AppData\Roaming\Adobe\Common\Media Cache Files\filename.mp3 44100.cfa"
(The actual file is on my desktop)
This happens with everything, even the stock audio files Windows comes with in the "Sample Music" folder, I tried those too to no avail.
I'm at a complete loss. I'm new to premiere pro but these are generic file formats so I don't think the issue is with the file. I haven't tried to reinstall because I'd have to go to our one network administrator/IT person (who also is the accountant for the company) so she can enter the admin user name/password in the pop up box, and she's often so busy. I'm trying to avoid bugging her if I don't need to (which unfortunately I tend to still have to do a lot)
For reference I'm running Win7 Professional 64-bit, 8GB RAM, and an i7-4610M CPU @ 3.00 GHz.

Hi Neila,
Neila@IPSUMM wrote:
Thanks for responding, but I work for a very small company and since I'm the only one who needs CC, I have the personal version installed.
Also this appears to be a blanket issue with all audio and video file formats, thus not likely a codec issue since the files I've tried so far should be covered by premiere's compatibility, the even play in windows media player with no issue.
Video itself plays fine, but any audio attached to a video, or just plain audio files will not import no matter what I try.
Sorry my info didn't help.
Two things to try.
Create a brand new project and test if you can import the problematic files.
If that does not work, change the name of the folder that contains your media files. Then try to import.
Let us know what happens.
Thanks,
Kevin

Premiere Pro CC won't go passed splash screen

Similar Messages

Maybe you are looking for