Premiere Pro CC won't read media source timecode?

We recently switched over some of our editing systems to Premiere Pro CC, but for some reason Premiere Pro CC isn't reading the timecode from our source footage.  It works fine in CS6 and CS5, but on each of the CC systems, even though the timecode preference is set to "Use Media Source" the timecode that is displayed in the project window, the source window and even in the timeline with a timecode window effect added and set to media, the time code that is displayed starts from 0 as though it's set for "generate" or in preferences, "Start From 00:00:00:00." 
All of our source footage is recorded on XDCam or DVCPro 100 and we've been using Premiere since CS5 without issue.  Any help or suggestions would be greatly appreciated.
Thanks

Can you upload a short clip somewhere for us to take a look at?
BTW, exactly which version of CC are you on?

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