Premiere Pro CC Won't Update

I have been trying to update my version of Premiere Pro CC to v7.1 since the update came out last month. The update gets to 50% but then it fails every single time after that. When I try to find out why, I get this message:
I know that it is not something wrong with my firewall settings or anything else because all of my other programs in CC update just fine. What should I do? Am I really going to have to uninstall Premiere and then re-install it?
Thanks,
Zack Jacobs

Hi,
Below is the link for how to resolve the error
http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
regards
Karandeep singh

Similar Messages

Premiere Pro CC won't update; says to close ~logTransfer

For the past few days I have been trying to update Premiere through my Creative Cloud. All other programs I have downloaded (Photoshop, Illustrator, After Effects, etc) update just fine, but when it gets to Premiere I get a pop up message asking me to close "~logTransfer" before updating Premiere. I'm on a Mac and tried the Forced Quit process but I can't find anything that says anything like "logTransfer" anywhere that I can close. Any thoughts?

Hi paulgenzink,
Welcome to the Forums.
Have you tried searching the process in activity monitor on your Mac. Please go to spotlight and search for Activity Monitor. Open it and search for ~logtransfer process and force quit it. Please alos, mention the version of your Mac.
Regards,
Vinay

Premiere Pro random crashing since update to 2014.2

Been working on the SAME big project over 18 months, in Pr Pro CC, 2014, working on the SAME PC:
Win 7 SP1 pro 64bit, i7-3770K, 32GB fast memory (25.7 available for Pr), Intel HD 4000 graphics on Asus motherboard with 30" NEC Multisync screen at 2560 x 1600 (same as for years)
42GB free on my SSD drive C: and 54GB free on my SSD drive S: for preview files, 24GB free on my SSD drive T: for caching files. Project files etc stored on a normal hard drive F: (for Files!) 1.25TB free.
NOW last update to 2014.2 and I get constant RANDOM crashes (Windows encountered a fault and had to close this program) despite updating graphics driver and trying different settings in preferences, use mercury etc. No particular action causes it - sometimes I am just watching it play a sequence and it just stops. Though of course it may be rendering the last edit at the time.
Sometimes it runs for all of 15 mins and I think the problem has sorted then it goes again and I have to restart the project, find where I was and re-do my last edits. If I remember to press Ctrl-S very frequently (every few seconds) it seems to run for a while then I forget for 5 mins and it crashes.
Grrrr what did you do to the latest version, Adobe?? I need to get this project finally finished in a hurry.... I wish I had not updated the program! Of course I cannot go back as it says the saved copy is now incompatible with earlier Pr Pro versions.
I then tried running a previous version at the same time, as simonray suggested in his post - it worked! So I am able to continue as normal provided I do this stupid bodge fix.
So it really is down to Adobe as it is the same project, same PC, just different version update. You did something to a great, stable, program that made it unstable, Adobe...
To ANSWER RAMEEZ from previous thread:
A variety of issues can cause PPRO to crash:
a problem with the Preferences, or some other pref-related file in the Profile-<USERNAME> bin. >> DIDN'T CHANGE ANYTHING since 1½ years running previous PrPro versions on SAME PROJECT on SAME PC
the graphics driver Checked for latest version - didn't stop the crashing
third-party plug-ins - don't have any
a problem with the cache files. I am using the same 2 x SSD I have been using for years for autosave and caching. 54GB free space / 24GB free space (current cache in place)
a problem with the project file (if you're loading a project...) Doesn't apply
the Preferences files be set to read-only How would that happen? Never happened before on any other update and I can change it.
the user not having administrator rights Only one user on PC since installation, full rights
a conflict/incompatibility with some OS setting Haven't changed anything
a problem on the licensing/authentication side. I'm signed up to full Adobe CC. Everything else works, Ps, Lr, Id ...
A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.
>>>>>>>>>>>>>>
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: VideoFilterHost.dll, version: 8.2.0.65, time stamp: 0x5486bf85
Exception code: 0xc0000005
Fault offset: 0x000000000006d692
Faulting process id: 0x19d0
Faulting application start time: 0x01d022d29c3e2d43
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\VideoFilterHost.dll
Report Id: 1097ced4-8ec8-11e4-aaaf-08606e6e6383
<<<<<<<<<<<<<<<
Thanks,
Rameez

Problem Solved! (with a small catch)
While searching crashing issues I came across this thread,"Premiere Pro random crashing since update to 2014.2"
Marc_Lec Answered (and I paraphrase here)"...I had the same problem and this is what I did. In 'Preferences Memory' I increased the memory reserved for other application to at least half the installed and changed the optimize render from 'performance' to 'memory."
Thank You Marc_Lec for what has been a game changer for me since my last computer and the beginning of PremiereCC problems.
I changed my Memory reserved for Other Applications from the default 7gigs to 1/2 of my approx.31 available Gigs = 16Gigs. Viola!
No more crashing what-so-ever!
I still have to purchase an older GTX 980 graphics card to take advantage of Adobe's approved code to utilize X=Cuda Cores and GPU, but I think I'll hang onto my new TitanX, in hopes that Adobe will write code and approve it someday in the near future.
Now why doesn't Adobe say this officially about Memory Settings? (I don't know maybe they do and I missed I somewhere)
Mine and probably many peoples computers problems here on this board may be attributed to a simple Memory adjustment, because the computer needs more than 7Gigs to run itself, not to mention Premiere.

Premiere Pro trial won't download and it isn't listed in my creative cloud

Premiere Pro trial won't download and it isn't listed in my creative cloud. It is frustrating... it says it is downloading but it makes creative cloud pop up and I then can't find it listed . I just want the trial. I have done trouble shooting on cchromeand on my computer.

See if your machine meets the system requirements for the software. CC will not list applications that will not work with the system.
Premiere Pro - http://helpx.adobe.com/premiere-pro/system-requirements.html

Premiere Pro CS3.0.1 Update

Found this on another sire. Any ideas?
Premiere Pro CS3.0.1 Update
Just got notified that an update is available for Premiere Pro CS3. The update is 3.0.1. Went to Adobe's site to see what the update was, but couldn't find anything on it. Anyone know?

You get what you give.
Cheers
Eddie
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PreludeCC and PRemiere Pro CC will not update error: " log Transport 2"

PreludeCC and PRemiere Pro CC will not update . update gets to 62% and then quits with the following error code "Log Transport 2"
System
OS 10.9
MacPro 3,1
All other apps do update.

HI Steve & Perry,
Have you tried restarting the machine and applying the updates again ? If yes, are you still getting the same error message ? If yes , could you please share a screen shot of the error that you get ?
Cheers,
Kartikay Sharma

After download and installation, InDesign, Flash, Dreamweaver and Premiere Pro all won't fully launch.

After download and installation, InDesign, Flash, Dreamweaver and Premiere Pro all won't fully launch. From the Windows icon pane, I click on the program, it opens the Sign In Required pane, I sign in, it opens the Thank You pane and reverts back to Sign In pane or never opens the program.
Acrobat also keeps giving me a popup to sign in, each time I look at a .pdf file.
I have tried uninstalling Acrobat and then redownloading. It didn't work.
Anyone else find a fix?

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

Premiere Pro CC won't load and I can't uninstall it.

Hi, I was using Premiere Pro yesterday and it worked fine. I haven't done any updates or anything. Today I tried to use the software and it doesn't even load the logo. As soon as I open Premiere, Adobe's App Manager pops up on the dock and then goes away. Premier Pro stops loading soon after that.
I'm trying to uninstall the program and it's not even responding. I don't know what else to do......
I'm using a 2011 IMac with OSX Version 10.9.4.

Maybe this will help, see post 6.
Premiere CC 2014 won't open at all! Help

Premiere Pro CS6 won't open at all

Premeire Pro CS6 won't open at all. It locks up when it says "Loading QuickLooks_AE10.plugin" and the entire program doesn't respond at all. I think I just did the latest Creative Cloud update for the Premiere CS6 family. How can I get it working again? I have so many videos to edit! Thanks!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS3 won't start

Hi everyone,
I just installed my Premiere Pro CS3 on my win vista but it won't start.
I'm so frustrated about this...
I post you here the details of the error (sorry the italian I translate what I can):
Product
Adobe Premiere Pro.exe
Problem
Ha smesso di funzionare (Stopped working)
Date
31/01/2009 17.04
Firma del problema (Sign of the problem)
Nome evento problema (event name): APPCRASH
Nome applicazione (appl name): Adobe Premiere Pro.exe
Versione applicazione (appl version): 3.0.0.0
Timestamp applicazione (appl timestamp): 465d3f5e
Nome modulo con errori (name of module with errors) : StackHash_ebd0
Versione modulo con errori (version of module with errors): 0.0.0.0
Timestamp modulo con errori (timestamp of module with errors): 00000000
Codice eccezione (exception code): c0000096
Offset eccezione (exception offset): 10b72a3b
Version OS: 6.0.6001.2.1.0.768.3
ID impostazioni locali (local settings ID): 1040
Informazioni aggiuntive 1 (Added infos 1): ebd0
more infos 2: c410d0963b381384ec90a36bd6764e67
more infos 3: 303b
more infos 4: fbd1a9d680bf88e6aa4f516b56c2c783
I hope someone will be of help =|
Thanx in advance

>Versione applicazione (appl version): 3.0.0.0
I don't use Vista, but I **think** I have read that an update is required to get CS3 to work with Vista
Check here, and read the update descriptions
http://www.adobe.com/support/downloads/product.jsp?product=98&platform=Windows
I use English... so don't know about an Italian version update

Premiere Pro CC 7.2 Update

Facebook just announced another update to the video tools!
Here is the link for SpeedGrade.
To bad I won't get to use any of it. No renting for me I just wanted to let people know.
http://blogs.adobe.com/movingcolors/2013/12/12/speedgrade-cc-7-2-update/

And here's the list of bugs that were fixed in 7.2:
Import/Export
Import
AVCI-200 files have banding artifacts.
Premiere hangs on importing longer XAVC files
Some 2k RAW files show no video; instead, Media Pending graphic is displayed
h.264 movies that were FFMPEG-generated and have uncompressed audio take an excessively long time to load
XAVC SLOG2 clips now decode to 10 bit range with the proper color space clamping.
Some AVC-Intra100 clips display artifacts
Label colors are not preserved when a sequence from another project is imported.
AAF import files path is missing backslashes
Some metadata fields are missing or wrong when importing DNxHD assets via AAF from certain third party NLEs
Merged clips from xml come into Premiere out of sync.
Import of FCP XML sequence fails (“Generic Error”) if it contains a slug
After pausing and resuming playback of a growing file in Source Monitor, playback stutters and audio sometimes cuts out.
AVC-Intra files cause intermittent freezes in the Source and Program monitors
When a sequence from another project is imported via Media Browser, the organization of constituent clips in bins is lost
Importing XML from certain third-party color correction apps crashes Premiere Pro
Media Browser does not remember the path it was last opened to. (Paths are saved to each project file, not application-wide.)
Export
Clip timecode is not written correctly in AAF encodes; Start timecode of the output is 0;00;00;00
If a Premiere sequence containing a Universal Counting Leader is exported to AME, encoding sometimes hangs at Reading XMP (Mac only)
When exporting to QuickTime, the Channel Layout setting is valid only with Audio Track Layout set to Single Track, but the Channel Layout control remains available with ATL set to N Mono Tracks or N Stereo Pairs
Sequences exported to FCP XML do not include the elements “logginginfo” and “comment”
In FCP XML exports, the start times for audio clips do not match in Premiere Pro CC and some third-party NLEs
If a sequence contains a nested sequence that was synced in a third party app, then exports to FCP XML contain an incorrect <ntsc> element
Playback
Playback stutters with a nested multitrack audio sequence
when Playback Resolution is 1/4 (one-quarter) and Mercury Playback is set to Software Only, HD sources that use ImporterFastMPEG appear square
The video preview does not update correctly upon trimming the Out point when the direct manipulation control is active.
When the direct manipulation control is active, moving a clip in the sequence causes the Program Monitor to display all black.
Overlay displays multicam sequence audio as audio time units.
Garbage matte effects are incorrectly rendered via Open CL with source content that has non-standard dimensions.
Decoding errors with specific files manifest as red frames
Poor performance rendering AVCI-100
With certain hardware, SDI Transmit has audio issues
Artifacting in Program Monitor when scrubbing with Transmit enabled [OSX10.9 only]
Poor performance (dropped frames) when Transmit is used for playback to external monitor or export to tape; limited to certain hardware & drivers
Editing
Timeline
Duplicate frame indicators impair performance with large projects
Audio sequence clip name does not change when renamed
Adjusting height of all tracks by scroll wheel with Shift key pressed works in the opposite direction vs. scrolling without Shift pressed (Mac only)
In the Timeline, thumbnails are black for track items that have speed change to greater than real-time
Sync by Audio
Sync by audio fails if selected track items include multiple instances from the same master clip.
Synchronize by Audio does not work with trimmed clips in some cases
Synchronize by audio is not available if there’s no clip on either A1 or V1
Sync by audio does not work correctly if the clip on Track 1 (or Camera 1 for multicam sequences) starts later than the other cameras.
Merged Clips
Importing sequences containing merged clips adds duplicate media files to the project.
Importing a sequence containing a merged clip does not add the merged clip to the Project, but it adds the merged constituent source clips and renames the project items to match the merged clip.
Subclips of merged clips uses the incorrect range of frames and do not respect the “Restrict Trims to Subclip Boundaries” option.
If the audio in a merged clip starts before the video, that offset is not accounted for with subclips.
Matching frame for a subclip of a merged clip does not go to the correct frame
Multicam
Occasional crash (TrackItem.cpp-205) upon right-clicking a multicam source sequence in the Project Panel
After scrubbing a multicam sequence, playback sometimes causes the playhead to jump to the prior position.
Reveal in Project from Timeline fails with some multicam clips
Switching the Program Monitor from multicam mode to trim mode via keyboard shortcut puts monitor into undefined state
If the camera order has been edited, the Program Monitor’s multicam view sometimes displays the wrong camera.
Selecting a camera in the Source Monitor’s multicam view does not affect what is displayed on an external monitor via Transmit
With some multicam sequences, loading into the Source Monitor via Match Frame does not draw the In/Out points.
Nesting
Mono source tracks don't show waveforms in a nested sequence (even when routed correctly, so as to not do any mixing).
Rendering audio doesn't work on nested sequences (which means there is no way to force creation of audio waveforms)
Recording:
Audio Recording fails if an out-point is set and another clip is on the same track
Effects and Transitions
With GPU acceleration enabled, a transition's start and end times are sometimes not honored
With certain graphics cards, Premiere Pro crashes on scrubbing a clip with Video Limiter Preset applied and GPU acceleration enabled.
With some third-party transitions, layer parameters cannot be enabled after being disabled.
With some third-party transitions, layer parameters do not initialize properly.
When clips with transitions applied are copied & pasted from one project to another, the transitions are lost.
Keyframe control icons in the Effects Control Panel do not appear after clicking stopwatch
Markers
Crash on tabbing from a comment marker to any type of marker other than a comment marker (e.g., a chapter marker)
In the Source Monitor, the Edit Marker dialog does not open upon second "Add Marker" command.
Selecting a clip in the Timeline does load the master clip’s markers in the Markers panel.
Markers panel goes blank when a marker or In/Out Point is added/moved/cleared from a Multicam sequence loaded in Source Monitor
Closed Captions
The presence of captions in an XDCAM sequence prevents smart rendering and stitching.
The app stops displaying many 708 blocks one frame earlier than programmed, which results in no captions being displayed in caption panel thumbnails or in the Source Monitor when you use the CC panel to jump to a block
Some CEA-708 roll-up captions are decoded as a single paint-on caption block.
Metadata: Metadata not editable on network files on windows
Project/Sequence
Project
Relatively poor performance opening projects and relinking assets over some networks with Windows workstations versus Mac.
Crash on loading a project with a preview file stored on network drive that’s not available
Loading some projects takes a very long time, caused by proliferation of Link Index lines in the project file. (Afflicted project should be fixed by opening in 7.2 )
With an image sequence selected, "Source Settings..." is disabled
Relink
Crash on relinking to valid media
Opening certain projects invokes the link media dialog even though all content is present and linked.
Relinking a clip with the “Preserve interpret footage settings” enabled can result in incorrect audio duration
Relinking to a different master clip with longer duration sometimes fails to sync correctly
Relinking fails on Windows if the project was created on Mac and content is stored on certain file server systems
Sequence Settings:
When Sequence Editing Mode is set to one of the AVC-Intra, XDCAM HD, or XDCAM HD422 options, the Preview File Format is locked on “I-Frame Only MPEG”; the PFF now has options optimized for these editing modes.
Misc.
Auto Save can interrupt multi-camera editing
New Sequence from Clip adds one History entry for creating the sequence and one for each asset added.
Source monitor misrepresents Audition subclips
Crash on sending a sequence containing a track item that is entirely danger striped to Audition.
Edits to keyboard shortcuts are saved despite exiting the dialog via Cancel.
When an audio-only clip is loaded in the Source Monitor, scrolling by mouse wheel scrubs in the opposite direction of video clips (Mac only)
With QuickTime Reference Files, Premiere uses the wrong timecode
With UI Brightness at the lightest setting, track selection highlight and In/Out points are not visible

Premiere Pro CC won't launch after the splash screen on my new laptop

Got a new laptop from ASUS recently. It has the Geforce GTX 860M, which I know is not offically supported yet, but I've never had problems running Premiere with unsupported cards before and I've read about other people who've made it work. I've tried uninstalling and reinstalling using the CC-app several times, to no success.
The problem manifests in two ways. Either the splash screen comes up and when it disappears, nothing happens. It's as if I never opened Premiere and I can try again with the same results. Either that or Premiere opens, I get a windows error message which says there has been an unexpected problem and Premiere had to close. No other explaination.
I tried updating the CUDA-drivers as suggested in another thread, and that worked ONCE, but Premiere wouldn't open again after that.
I have to make a decision on whether to keep this laptop, which in every other way is perfect and runs other Adobe-products fine (except raytracer in AE, but I can live without that until the card is supported), or keep another laptop with the 770M and which is not as powerful and "future proof".
Any good ideas out there would be much appreciated!

Does your laptop have two graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Premiere Pro CC14 won't play video in timeline...

I upgraded to Premiere Pro CC14 when it came out. I've since started a new project that is a mix of stills and video with various FX. Before, everything played fine. Now, I open the project and can scrub through the timeline, but I hit play and nothing happens. The "play" button in the program window switches from the "play" symbol to the "stop" symbol, but nothing happens. The program doesn't freeze, but it just sits there, not doing anything. Even opening the source footage to play back in the source monitor, nothing happens. Otherwise, you can open things and they show up, but nothing plays.
Even starting a new project from scratch, importing one piece of video, and trying to play it gets the same result.
Is anyone else having this problem? Is there a solution?
I'm working on a MacBookPro Retina, with 16GB of RAM on Mavericks.

>Before, everything played
Before what? What changed? Did you update anything?
I'm Windows, but some saved Mac links that may (or may not) help
next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Premiere pro cc 2014 new update terribly slow, previous versions available?

recently updated to the newest version of premiere pro in the middle of a project. ( silly, i know) been experiencing so many problems. specifically lag in the program and rendering previews. ive searched all over threads and google for what could be causing the problem to no avail. also have tried uninstalling, cleaner tool, reinstalling. tried changing permissions. at this point i just want to revert back to CC or at least 8.01 but i cannot find any links or a way to return to a previous version of premiere. any help?
Im using a mac book pro with osx Yosemite
dual core 2.2 250gb ssd boot and 750gb 7200 rpm internal
not the beefiest system by any means but it was workable, up until recently.
im at my wits end with this.

Install a previous version of any Creative Cloud application

Premiere Pro CS4 won't boot - keeps crashing when trying to load VST plug-ins

This problem has been a thorn in my side for ages - after a recent software update to some of my VST plug-ins, Premiere Pro will no longer boot. I have to re-name the VSTPlugins folder to a different name. It used to be that it would scan the VSTPlugins folder, crash a bunch of times, then eventually boot up because it figured out that it should ignore that folder. It no longer does this, so I have to manually rename the VSTPlugins folder every time I run premiere.
Obviously, this is a hassle. And is extremely easy to fix from a programming point of view: stop scanning my VSTPlugins folder!!!!!
Is there a workaround for this, or a way to tell Premiere to stop scanning that folder for plug-ins?
Thanks,
rgames

Hi Bill - as I mentioned in my first post, the behavior you describe is what used to happen: keep launching PPro until it finally boots (pretty lame solution, by the way).
However, as I also mentioned, that no longer works. PPro keeps crashing on the same two or three .DLL's and they never get "blacklisted" because it tries again on the next boot. These .dll's were recently updated, so I'm guessing that's why it's an issue now. I was able to boot-crash-boot-crash ... boot-crash-boot before, but not since the .dll's were updated.
The coding solution is so simple I can't believe it's never been implemented: give the option to stop scanning the VSTPlugins folder! Seriously, this is probably 2 minutes of coding for someone who knows where to look in the code.
Anybody have a fix for this problem?
Thanks,
rgames

Premiere Pro CC Won't Update

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