Premiere Pro CC wont quit
Running a brand new Creative Cloud install on a Windows 7 machine...
Every time I run Premiere Pro CC and then close the program, it "appears" to have closed. However when I try to run it again it won't launch a second time. When I bring up the Task Manager, Premiere doesn't show as running in the "Applications" tab, but it does show up in the "Processes" tab... and it's hogging down a ton of memory.
So, I have to force the process to terminate, then I can launch Premiere again. But, as soon as I exit Premiere, the problem is right back again. Pretty frustrating to have to bring up the task manager and kill a process every time you want to exit a program.
Add another to this list.
Projects in Premiere spontaneous freezes. Sometimes audio works but video won't play.
Only force Quit will help.
Working with a iMac (27-inch, medio 2011) AMD Radeon HD 6970M 2048 MB, 16 GB 1333 MHz DDR3
Cleaning up cache database did'nt help!
What is best to do? reïnstall?
Similar Messages
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Premiere Pro CS5.5 Quit Unexpectedly. Mac 10.10.2.
Hey there,
My Mac just started popping up with the "Premiere Pro CS5.5 Quit Unexpectedly" box. Nothing has been done differently and the program has been working for years. Any help?
My Mac is a 2011 17" and currently has OSX Yosemite 10.10.2.Hi Rotorbound,
Nothing has been done differently and the program has been working for years.
You updated OS X and that's a pretty significant change to your system. Have you tried common troubleshooting techniques?
Try the following:
Choose Help > Sign Out. Restart Premiere Pro. Choose Help > Sign In
Update any GPU drivers
Trash preferences
Ensure Adobe folder preferences are set to read/write in all 3 locations.
Delete media cache
Delete preview files
Remove plug-ins
If you have AMD GPUs, make sure CUDA is not installed
Repair permissions
In Sequence Settings > Video Previews, change the codec to one that matches your footage
Disconnect any third party hardware
If you have a CUDA GPU, ensure that the Mercury Playback Engine is set to CUDA, not OpenCL
Disable App Nap
Reboot
Report back if anything here worked for you.
Thanks,
Kevin -
Premiere PRO CS4 " unexpectedly quit error" since loaded Sorenson squeeze 8.5 is there a bug fix
CS4 is old, and there will be no more updates, past the ones on the update site
All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/
Ask Sorenson if 8.5 is even supposed to work with CS4 -
ive tried asking for help here: http://forums.adobe.com/message/4935365#4935365
but no luck so far. livechat were no help, and tech support phone in Australia, didnt answer the phone then the line dropped.
Premiere Pro installed via the download manager (creative cloud), when it launches the splash comes up and runs through the list of files, then the window opens for a split second, and immediately quits. No error messages.
Any ideas, and how can I get through to a tech support person, do Adobe even offer this?
Please help, Im getting desperate now, its been all day and I'm back at work tomorrow. how can I get an answer?
thanks
AMore computer information might help http://forums.adobe.com/message/4200840
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Premiere Pro crashes after quit - Mac OSX Lion
Greetings,
Symptoms:
I'm experiencing a consistent crash behavior after quiting Premiere Pro (ver 5.5.1 and 5.5.2). The complexity of the project doesn't seem to matter and once it crashes, i get the prompt indicating the app encountered a serious error and will try to save the project. I then get the usual crash report prompt to send to apple followed by the adobe crash report a few minutes later (must be why i see "dynamiclinkmanager" in top for a bit after PP crashes).
If I reopen PP, I'm prompted with a dialog box asking if I want the last project opened. If I say yes, I'm back to a crash before any assets load (unexpected serious error and the app will need to close) followed by the crash reports again for apple and adobe. Basically, i get one chance to make a project and it goes bad when closing the application.
I'm using an install from a DVD, but had also tried the web version. I was able to create a couple projects with the web version (trial) and then when I got the DVD, i believe i used that for updating/authenticating, etc - maybe that's where things went south (anyone else observe a similar pattern?). I didn't think too much of mixing the DVD content with the web install, so the steps around how i mixed those two sources is somewhat fuzzy.
For reference, i'm pasting the crash report inline. To reproduce, I just had to open PP, click no when asked to open the last project that unexpectedly quit, and then just hit quit and got the crash. I didn't do anything other than accept the project defaults in order to test out hitting command-Q.
If I can provide futher info to help with a repro, please let me know.
Any help is appreciated and thanks in advance,
Todd
<<begin crash report>>
Process: Adobe Premiere Pro CS5.5 [280]
Path: /Volumes/VOLUME/*/Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5
Identifier: com.adobe.AdobePremierePro
Version: 5.5.2 (5.5.2)
Code Type: X86-64 (Native)
Parent Process: launchd [126]
Date/Time: 2011-12-08 21:42:17.998 -0800
OS Version: Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[280]: garbage collection is OFF
terminate called without an active exception
abort() called
Message was edited by: Jeff Bellune. Edited for brevity.Thanks for reply zikade, here's my rig:
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: 6-Core Intel Xeon
Processor Speed: 2.66 GHz
Number of Processors: 2
Total Number of Cores: 12
L2 Cache (per Core): 256 KB
L3 Cache (per Processor): 12 MB
Memory: 64 GB
ATI Radeon HD 5770:
Chipset Model: ATI Radeon HD 5770
Type: GPU
VRAM (Total): 1024 MB
Regarding en/disabling the mercury engine, is there another place to toggle that? I didn't think i had any other choice at this time with my card option (until i get a nvidia cuda card). FWIW, When creating a new project, the options in the drop down menu for "Video Rendering and Playback" is greyed out with "Mercury Playback Engine Software Only" as the selected option.
I was also thinking of putting a fresh Lion install on another disk (bah, would prefer to not have to do this since I have other stuff all nice and set up on current OS install), but at this point I'm fine to take the hit and level the playing field w/ a fresh OS, image that for downstream testing if a fresh install is needed again, and then start installing things one at a time until something goes wrong.
It seems (i hope) this error could be caused by something pretty basic as it is a complete showstopper. Unless somehow what I'm doing is super unique, there would be other folks out there dead in the water, to, but making waves. -
Why does Adobe Premiere Pro CC 2014 quit upon playback of a sequence?
I have a new iMac 27" 3.5 GHz Intel Core i7 with 32 GB 1600 MHz DDR3, running 10.8.5. I have a project using AVCHD files running at 59.94 fps, 1920x1080. The media is on a OWC Mercury Elite- AL Pro Qx2; it is at least 3 years old and it is connected to the iMac via a LaCie eSATA hub (with the eSATA cord). Also I have the Mercury Playback Engine GPR Acceleration (CUDA) enabled.
I can edit in a project for a while fine but then the playback starts getting weird and hanging up. The cursor jumps in the timeline and the picture freezes on a frame. Sometimes, the playback monitor screen turns a solid green. Sometimes I will then receive an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." I usually have to force quit at this point. I try opening a new project and bringing in the sequences again. It will work for some time, and then the same problem again.
Is there a problem with Premiere Pro or do I need a faster, newer media drive?
Thanks.Hi Andizzlem,
Andizzlem wrote:
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!
Are you running the following update? OS X Yosemite 10.10.1 Update
Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
Are you testing with a brand new project file or one you updated from a previous version?
What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
Thanks,
Kevin -
Adobe premiere pro cc wont launch anymore
hello
i'm using premiere pro cc for 1 month.
it wont launch anymore.
sudainly.
yesterday computer crashed to blue screen when i did try to lauch.
today no error message just (in french "adobe premiere pro a céssé de fonctionner"
graphic card driver are updated.
wondows 7 , 64 bits
what could i do please
XaHi
I have the same problem, did you find a way to fix it ?
Many thanks -
Premiere Pro CC wont open or import .flv files
I just upgraded from windows 7 to 8.1. Clean install. Downloaded Premiere Pro CC, AE CC and a few others. I cannot import or use .flv files in premiere pro. It says file type is not supported. Even if I export from AE as a flv premiere pro wont open it. All my past projects with flv files show that media as off line. Please help. FLV always worked before.
Support for importing Flash content was removed in the latest patch. Please see this page: http://helpx.adobe.com/premiere-pro/kb/premiere-pro-cannot-import-flv.html
If you search for "FLV 7.1," you'll find several threads on this topic. For example: http://forums.adobe.com/message/5818286#5818286 -
Premiere Pro won't Quit or Close a Project (Mac)
Hello,
This only affects a specific user account. Premiere Pro CS6 won't quit or close a project--nothing happens. Haven't been able to figure out what the cause is. I've tried blowing away the user's preferences.
What other local user files does Premiere screw with that could cause this behavior?
Cheers,
Caseyone more thing, this could be helpful if anyone else is running the same problem.
I found that if you save the encoder queue and close the encoder, then you can close the premiere project without crashing premiere.
but also found that AE does exactly the same, if you are editing a AE link comp you will need to close and quit after effects before changing premiere project -
Hi
I have been using premiere pro 7 for the last few months with no problems. I recently installed after affects and then the other day premiere pro decided to not open.
It doesn't give me any message of error etc - just says force closed.
I have tried uninstalling and reinstalling but no difference.
I then opened windows in safe mode and when i did this it did seem to load but then crashed saying that the audio drivers were out of date
I updated my audio drivers and retried. Still no success. I have tried uninstalling after effects but stilll no change. I tried uninstalling my sound card and then reinstalling it but no change.
I have been scouring the web for answers but I have yet to find anything that has worked.
Apart from downloading after effects nothing has changed, so I am a bit confused as to why it has now decided to stop working
Please help if you canWelcome to the forum. Unfortunately, you have posted to the Premiere Elements Forum. That is a different program, from Premiere/Premiere Pro. You want the Premiere-Premiere Pro CS4 & Earlier Forum.
I would add more detail on your computer, there.
Good luck,
Hunt
[Thread moved from the Premiere Elements Forum] -
Adobe Premiere Pro CC 2014 quit unexpectedly.
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!Hi Andizzlem,
Andizzlem wrote:
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!
Are you running the following update? OS X Yosemite 10.10.1 Update
Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
Are you testing with a brand new project file or one you updated from a previous version?
What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
Thanks,
Kevin -
I purchased Premiere Pro CC and tried to launch it but it keeps giving me a message saying my trial has expired and I need to license my software. When I clock to license the software it asks for a code which I don't have because its cc. I tried uninstalling it and loging in and out of cc but nothing has worked. Has anyone else had this problem?
Kyle have you tried the steps in
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
http://forums.adobe.com/message/6181741
Regards
Rajshree -
My Adobe Premiere Pro CS4 wont export properley.
Im running Adobe Premiere Pro CS4 on my Windows Vista & everytime I try to export my video something goes wrong. When I go to export, it opens Adobe Media Encoder & starts encoding it, but most of the time it will jus stop encoding. Even the elapsed time stops ticking. & I know it isnt the program freezeing up because I can still click the icons and even cancel or add new files, and it isnt just running slow because ive left it for 4 hours and it made no progress at all. A few times it has finished but the video gets screwed up. Like once a certain effect didnt show up, & both times the clips got screwed up & jus flashed green & repeated with the audio stillplaying fine. The only thing I can think of is it's the fact that Im running Vista or that the video has 117 items imported. Please help, Im at wit's end.
Alright, my computer is a Windows Vista. My processor is AMD athlon(tm) Dual Core Processor 4450e 2.30 GHz. I have 3 Gigs of memory (RAM), and it's a 32-bit Operating System. I have 2 harddrive Disks, the C drive (85.6 GB free of 112 GB) and a "FACTORY_IMAGE (D:)" with 1.53 GB free of 11.2 GB, but I think the D drive is just for recoverey, it came built in with the computer. My virtual memorey says it's saving on the C drive and has "Total paging file size for all drives: 3241 MB". I close all other programs besides Adobe Premire Pro CS4, and Adobe Media Encoder when encodeing. Ive also tried running just Media ENcoder with same results.
The video files I have uploaded are .MP4 and .FLV. Ive uploaded MP3 files for some of the sound clips and PNG for some still images. Like I said before I have 117 imported files. Also my video is 7 minutes and 44 seconds long.
Now my problem has never accoured in the same place in the video. It seems to be spontanious. For example I tryed to export it the first time and it encontered an "Unknown Error" this was at a minute and a half of encoding the video. Then the second time I tryed to encode it it worked all the way through, but when I went to play the file it played just fine up until a point. then a series of clips began to flicker and play the wrong clips, some times from a scene that happened just previously to the clip before and also flash green. The audio stayed the same though. After the clip finished and another clip began to play it worked fine. Then I tryed to encode it a third time and this time it simply stopped encoding. Like I mentioned earlier the program or my computer never froze it just stopped encoding and the timer stopped. This happened a few more times before it finished encoding it again, but the same problem happened with the skipping, playing the wrong clip and flashing green while the video progressed, but this time it happened at a compltetly different part. For exaple the first time it happened about 2 minutes into the movie and the second time it happened about 5 minutes intot he movie.
When while I was making the video randomly the flickering of wrong clips and green flashing accourded when I would played a scene, now by just restaring premiere the problem would go away and the scene would play just fine. But this only happened in editing maybe 3 times. Unlike when I was encoding where it happens everytime the program finishes.
I hope this was enough info, if Ive missed anything please tell me. -
Premiere Pro CS6 unexpectedly quits whilst opening windows
Oh wise ones!
I am having trouble with a premiere project, it is a simple logging project with about 100 video files that has worked previously on an edit share based raid system, but today has decided it will not open & will not re-link media files without crashing.
What version of PP? 6.0.0
Have you installed the recent updates? No (cannot update software without administrators permission atm)
What operating system? 10.8.4 OSX
What kind(s) of source footage? Apple Pro res LT .MOV files
If you are getting error message(s), what is the full text of the error message(s)? See below!
What were you doing when the problem occurred? trying to re-link media files that were offline due to changing computer locations on edit share.
Has this ever worked before? If this worked before by doesn't work now, what has changed on your computer in the intervening time? The project file used to work, however a collegue opened the file at a different location on the edit share, which for some reason has un-linked the media and not the file won't open.
Do you have QuickTime installed. (You should.) If so, what version? Yes, Version 10.1 (501.29)
What other software are you running? I have BRU PE running & proxymill and firefox.
Do you have any third-party effects or codecs installed? Video co-pilot & twixtor
Tell us about your computer hardware. Include CPU type and number of processor cores, amount of RAM installed, GPU, number of disk drives, and how any external drives are connected. Mac Pro 2008, 2 x 2.8 GHz Quad-Core Intel Xeon, 16 GB 800 MHz DDR2 FB-DIMM, ethernet network connected to edit share servers, NVIDIA GeForce GTX 680 2048 MB, OS X 10.8.4 (12E55), internal 9TB drive RAID.
Do you have any third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU)? edit share
I have attached the end of one of the crash logs and an error message. Could it be the DDR2 problem? At the moment I cannot restart as the LTO tape is backing up!
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 17
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 32015
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=493.9M resident=201.7M(41%) swapped_out_or_unallocated=292.1M(59%)
Writable regions: Total=549.0M written=221.0M(40%) resident=361.5M(66%) swapped_out=0K(0%) unallocated=187.5M(34%)
REGION TYPE VIRTUAL
=========== =======
(null) (reserved) 2144K reserved VM address space (unallocated)
ATS (font support) 31.9M
ATS (font support) (reserved) 4K reserved VM address space (unallocated)
CG backing stores 11.1M
CG image 208K
CG raster data 116K
CG shared images 192K
CoreAnimation 40K
CoreImage 8K
CoreServices 1616K
IOKit 42.1M
IOKit (reserved) 16K reserved VM address space (unallocated)
MALLOC 316.3M
MALLOC guard page 48K
Memory tag=240 4K
Memory tag=242 12K
Memory tag=249 192K
Memory tag=251 36K
OpenCL 52K
OpenGL GLSL 1936K
OpenGL GLSL (reserved) 128K reserved VM address space (unallocated)
STACK GUARD 56.1M
Stack 24.8M
VM_ALLOCATE 28.1G
__DATA 53.9M
__IMAGE 528K
__LINKEDIT 159.5M
__TEXT 334.4M
__UNICODE 544K
mapped file 116.2M
shared memory 41.6M
=========== =======
TOTAL 29.3G
TOTAL, minus reserved VM space 29.3G
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 16 GB, SMC 1.25f4
Graphics: NVIDIA GeForce GTX 680, NVIDIA GeForce GTX 680, PCIe, 2048 MB
Memory Module: DIMM Riser B/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser B/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser A/DIMM 1, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser A/DIMM 2, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser B/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser B/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser A/DIMM 3, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
Memory Module: DIMM Riser A/DIMM 4, 2 GB, DDR2 FB-DIMM, 800 MHz, 0x7F61, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.16)
Bluetooth: Version 4.1.4f2 12041, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet 1, Ethernet, en0
Serial ATA Device: WDC WD5000AAKS-41YGA0, 500.11 GB
Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB
Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB
Serial ATA Device: WDC WD30EZRX-00DC0B0, 3 TB
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd500000 / 2
USB Device: composite_device, 0x04b3 (IBM Corporation), 0x3108, 0xfd530000 / 4
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0xfd520000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x5d200000 / 2
FireWire Device: built-in_hub, 800mbit_speedThe inability to fully launch is often related to the video driver. I would go to AMD/ATI and check your installed video driver. If not the latest, then download and install that. Note: there have been some issues reported with some of AMD/ATI's latest drivers (mostly in the PS CS6 forum), so it might be necessary to roll-back to an earlier video driver.
If that is not the cause, in your case, then you have at least ruled out one of the main causes.
Good luck,
Hunt -
Hi,
For the last few days CC wont open,i have uninstalled it 3 times using Revo Uninstall and run CCleaner,but still have the same trouble,see Error Log below.
Can anyone help?
Thanks,
John
I pasted your crash log into a text file and attached it.
Message was edited by: Kevin Monahan"The most typical causes for the ‘0xC0000005: Access Violation’ error are: corrupt registry, malware, faulty RAM or device driver, incorrectly written, installed or updated software or even Windows security features."
http://compfreakstars.blogspot.com/2011/11/0xc0000005-error-every-day-many.html
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