Premiere Pro CC2014.2 ntdll error

Hey,
anyone else having PP crash after the 8.2 update? I keep getting the below error:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x0000000000052f86
Faulting process id: 0x2168
Faulting application start time: 0x01d019e6c12de352
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 8f518e38-85de-11e4-81e4-1cc1de338660
I trashed my preferences; rolled back to earlier versions of NVIDIA drivers; cleared out my cache; reinstalled PP 8.2, and uninstalled all 3rd party plugins... I still get the above error. I've since rolled back to 8.1 with no issues. I'd love to get 8.2 to work, since scrubbing thru Gh4 4k files was a lot smoother with this update.
Specs:
HP Z800 MC 8.2, Adobe CC 2014, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System drive, SATA 4 Tb (Raid 0) media drive, Sata 2 TB export drive , SSD 120GN for cache, 1 G-Tech 2tb Raid export/backup,1 4tb G-drive backup, Matrox MXO2 mini, 850 WATT PSU

Having the EXACT same issue. It started immediately after updating. I uninstalled and re-installed to no avail. Rolling back now....
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.2.0.65
Application Timestamp: 5486db4a
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521eaf24
Exception Code: c0000005
Exception Offset: 0000000000052f86
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: e48e
Additional Information 2: e48ecf9f2560a4e1b4f01d97ad1a464f
Additional Information 3: a4b1
Additional Information 4: a4b123fbc2e03edde0d0483bb2ae95b7
Spec: Windows 7 Pro - NvDia GTX 680 - 64GB Ram - Intel i7 3930k

Similar Messages

Premiere Pro CC2014 error ComponentFactory.cpp-69

I tried to open a project that I started with CS6 and tried to open in CC2014. It contains prores422 .mov files, Premiere Pro Debug Event pop up appears with message,
Premiere Pro has encountered an error.
[..\..\Src\Component\ComponentFactory.cpp-69]
I noticed someone (drbuhion Mar 19, 2014 1:07 AM) asked this question (Premiere Pro CC error ComponentFactory.cpp-69) and there was no answer. Any chance of resolving it?

Thanks Mark. I just reinstalled Premiere Pro CC 2014 a few days ago and used the Adobe Cleaner to resolve a different issue this week. (It worked.)
I had to start a project with a client’s laptop, which has CS6, then finish it at my home office, where I use CC 2014 (which I love). Granted, I’ll probably be in a jam if I have to edit it on that client’s laptop for some reason, but I don’t think that will happen.
Oddly, a different project that I did on that client’s laptop with CS6 opened fine (which actually will benefit from the features of CC 2014).
For what it’s worth, I worked around the problem by starting over with a new project to re-do the problematic one, using my PC with CC 2014.
Bill

Premiere pro cc2014 bugs?

Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
Philip

Here's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
Import
Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
Import fails for IMX 30 MXF clips stored on certain proprietary media asset management systems. Error: Unsupported format or damaged file.
Some XDCAM HD Proxy files show red frames
Some .VOB clips play only audio or shows media pending indefinitely
Premiere does not recognize timecode for audio-only MXF files written by some third-party programs.
Only the first frame of video plays for AVC-Intra50 MXF files stored on certain third-party media asset management systems.
Spanned DVCPRO clips have incomplete audio if an XMP file is present but no media cache/pek file are found.
Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
Rendering fails for MXF media with Posterize Time effect applied
ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
Canceling export to P2 can result in low-level exception if the sequence duration is greater than a few minutes
Aspect ratio for IMX 30 widescreen anamorphic encodes is incorrect.
Edit to Tape: Audio drops out while playing out to tape
The Height setting for encodes to the GoPro Cineform codec is constrained to multiples of 8.
Smart Rendering: GoPro 2.7K footage cannot be smart rendered
AAF
Distorted audio in AAF exports with 24 bit embed option selected.
If a multichannel sequence has been nested into 2 channel sequence, then an AAF export yields the number of channels in the nest rather than the 2-channel mix-down
Certain third-party programs have problems relinking to video with Premiere's AAF exports. (Windows only)
If the first of two adjacent audio clips has a Fade Out applied, exporting as AAF converts it to a Fade In onthe second clip. (Mac only)
When AAF exports are opened in some third party apps, audio crossfades are treated as cuts or fade-ins.
Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
Crash upon exporting to AAF with disabled clips that have cross fades applied
If a multicam sequence with mono audio is nested onto a stereo or adaptive track, then exporting to AAF yields a stereo clip with the audio panned fully to the left.
When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
If a UHD ProRes clip is in an SD sequence an scaled to less than 50%, then scaling is ignored during playback at Full Resolution [GPU acceleration only]
Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
Audio
Audio sync is lost with some XDCAM content wrapped in QuickTime reference movie
Audio sync is lost when user starts scrubbing during playback while using certain I/O hardware.
When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
Shuttling for an extensive time can cause audio dropouts
Project
If current user does not have write access to certain folders, the crash error message is uninformative (Mac only)
In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
If the destination drive has insufficient space, Premiere throws an "unknown error" rather than an informative message.
Project Manager writes some clips outside of folders
Consolidate and Transcode does not warn the user if the destination drive has insufficient space.
Unknown error can result from using Consolidate & Transcode with P2 content in the sequence.
In some cases, Consolidate & Transcode copies and renames the component assets for merged clips.
If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
If Exclude Unused Clips is turned off and the project being transcoded contains "soft" subclips, then the consolidated version of the project does not have transcoded copies of the subclips.
If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
If the sequences being transcoded contains two copies of a master clip, one of which was the product of Duplicating or Copying/Pasting in Project panel, the consolidated version of the project has only one instance of the master clip.
If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
If the transcoded sequence contains a hard subclip (i.e., "Restrict Trims to Subclip Boundaries" enabled), the resulting project item is a master clip rather than a subclip.
Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
Crash on clicking the very bottom of clip in the Timeline and dragging to move the clip. [SubViewImpl.cpp-724]
Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9.

Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version

Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X

Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!

Discussion moved to Premiere Pro forum for quicker & accurate response.

Premiere pro cc2014 and audio file ac3

Good morning
In premiere pro cc2014 help it is specified that Ac3 audio format is supported. Each time I try to import such a file the program sends an error message stating the contrary! what is the solution? My software is updated; I don't understand such contradictory situations.
Claude

Read Tweakers Page - Video Codecs and then convert to an editable format.

When Exporting "Adobe Premiere Pro sorry, A serious Error has accord that requires....."

Since the new update when Exporting I get this message ""Adobe Premiere Pro sorry, A serious Error has accord that requires....." I've tried to reinstall the software on both computer without any luck. Please Help!

Premiere worked before.
I’m not using any third party effects or codecs.
MAC
Processor 3.4 GHz Intel Core i7
Memory 24 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 680MX 2048 MB
Software OS X 10.9.1 (13B42)
Adobe Premiere Pro CC Version 7.2.1(4)
When I press EXPORT I get this message "Adobe Premiere Pro sorry, A serious Error has accord that requires....."

Premiere Pro has encountered an error. CS6

Dear Adobe Community
I would be grateful for some help as Premiere Pro has begun crashing on me.
I am using CS6 - on two different Mac computers that both encounter the same problem. I am making a film 1920 x 1080 made up of almost 60 smaller films of 180 x 180 pixels with a color matte underneath them. Everything had been going fine and I was able to export three different versions of the film. Now unfortunately it no longer works!
Using the same process, that I used before that worked successfully, I select all the elements of the timeline and try and nest them. At this point I get the following error message:
Premiere Pro has encountered an error.
. [/Volumes/BuildDisk/builds/tightykilt/shared/adobe/MediaCore/Backend/Make/Mac/../../Src/S equence/LinkContainer.cpp-245] Continue
On pressing Continue - it "quit unexpectedly".
I've tried using a different Mac and have the same problem.
I tried slim lining the project to just the assets that I'm using, saving and rendering and saving and it still keeps on crashing like this.
I would be grateful for any help or advice.
Thank you very much!

Which operating system?
Yosemite sometimes has problems, often related to "default" permissions needing to be changed
-one person's solution https://forums.adobe.com/thread/1689788
-and a Java update https://forums.adobe.com/thread/1507936
-update may break things https://forums.adobe.com/thread/1772260

Premiere Pro has encountered an error - nothing seems to fix it!

Hey all,
I'm running Premiere Pro v. 6.0.2 on Mountain Lion 10.8.2, with a standard ATI Radeon 5770 in a 3.33 GHz 6-Core Mac Pro 5,1.
Whenever I try to open the program OR a file, I get the following message:
"Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/slightlybuilt/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/.. /../Src/DirectoryRegistry.cpp-283]"
The strangest thing is that I just used Premiere yesterday, and after quitting it last night, tried to open the same file and got this message. I thought maybe the file was corrupted but I get the message just by launching without even opening via a project file. I then updated from 10.8.1 to 10.8.2 in the hopes that something internally might get fixed and it did not rememdy the problem. I have been scouring forums and most have pointed to resetting the permissions in the Home folder which I did both through Terminal and the "resetpassword" Repair Utility method. It still won't open! This has been very frustrating and I would greatly appreciate any advice to get this sorted out.
As a side note, whenever I open After Effects (11.0.1), it "unexpectedly quits" without an error log. I was also able to open this at least since I've had Mountain Lion, although I did not use it as recently as Premiere.
I appreciate any help and please let me know if you need any more information. Thank you!

I'm not a Mac user so I can't offer much advice other than to recommend uninstalling everything and using the adobe cleaner utility after the uninstall is completed. Then re-install everything, hopefully that should fix the problem. Sorry I don't have any info on what actually caused the issue though. But I'm going to assume that something has obviously gotten corrupted somehow. I honestly think that uinstalling is probably going to be the easiest solution here.
Here is a link to the cleaner utlity.
http://www.adobe.com/support/contact/cscleanertool.html

Premiere Pro has encountered an error - Mac 10.9.4

Hi,
I’ve just downloaded and installed (twice) premier pro (CC 2014) and am receiving this error message when I attempt to launch the program:
Premiere Pro has encountered an error.
[/ppro801/releases/2014.03/shared/adobe/MediaCore/ASL/Foundation/Src/DirectoryRegistry.cpp -283]
This happens both when I open the it from my Applications folder and when I try to open an existing project.
I’m on 3.5ghz Intel Core i7 iMac running on OS X 10.9.4
Anyone else getting this and found a way around it?
Thanks

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
-Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Premiere Pro has encountered an error.

Hey All!
Getting a new error popping when opening a project.
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/tightykilt/shared/adobe/dvamediatypes/project/mac/../../src/Ti ckTime.cpp-207]
I can usually click continue about 10 times and get the project to open. It only happens when clicking this particular project file. Of course all my backups of the same project are doing the same thing. AutoSaves don't have the error, but are too far back to revert to one of them. It doesn't seem to effect my ability to work on the project. Just a little concerned because this is a long form doc with a couple hundred hours of footage and a tight deadline. Hoping to be able to get through it. Any ideas what this is?
Best!
Dave

Hey John! Yeah, same thing. In fact, same thing on multiple machines! Seems to be that something strange has happened to that project and that specific file.
Previous AutoSave files are fine but the latest one is from 5hours before the original project file, so they're useless to me.
Up unitl now, PPro 6 has been incredibly stable. And keep in mind I can still get the project open and work, so I'm not down because of it.

Premiere Pro has encountered an error message

Hello, I keep getting this message everytime I try to open premiere pro cs5. It says Premiere Pro has encountered an error
[/Scully64/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../..Src/DirectoryRegistry.cpp-2 83]
Can anyone help me resolve this issue?
Thanks, Brandon.

The answer in my case was simple: if you use certain video converters (such as HandBrake) to convert video from a video camera to something Premiere can import, sometimes the converter sets the framerate to 90,000 frames per second (such as HandBrake does). (NOTE! I don't know which software is at fault, or if it's a combination of both, only the end results.)
If you try and import that video into Premiere, one of two things happens: the video is at 90,000 FPS, and less than a second long... or the above error occurs, and in my case, Premiere crashes to the desktop. I've seen it do both. But in both cases the fix is the same ---
If I go into the settings in Handbrake, and instead of leaving 'framerate' set on 'source', manually set it to (29.97, or whatever the source actually WAS)... then you re-encode it, and like magic - it imports into Premiere and no longer shows that error message.
Note that in other video editing software, the same source files will work just fine.
It's something specific to Premiere (or the video file, and how Premiere sees it) that causes this issue.

Premiere Pro has encountered an error. [/Volumes/BuildDisk/builds/MightySilt/shared/adobe/MediaCore/

Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/MightySilt/shared/adobe/MediaCore/AudioRenderer/Make/Mac/../../ Src/AudioRender/AudioPrefetch.cpp-99]
I always get this message.. any idea why???

This might help.
http://forums.adobe.com/message/5169479#5169479

Premiere Pro CS5.5 startup error. (DirectoryRegistry.cpp-283)

When i start up Premiere Pro CS5.5 on my iMac with OSX Lion it immediately shows this error:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/
adobe/MediaCore/ASL/Foundation/Make/Mac/../../
Src/DirectoryRegistry.cpp-283]
I don't really know what it means but i think it is because premiere can't find a file to start up because it doesn't have the right privileges. (When i login my mac as root user i can start premiere without any problems also in my administrator account with terminal starting it with sudo works without problems).
Did someone had this problem before? And how do i fix the problem?
Thanks in advance, Levi.

I have run into the same problem. I am running a late 2008 MBP with 2 480GB OWC SSD's and 8GB of OWC RAM. I have 10.7.5 installed and am running in 64 bit mode. I get this pop-up when I try to open Premiere or Bridge:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/Mulder64/shared/adobe/MediaCore/ASL/Foundation/Make/Mac/../../S rc/DirectoryRegistry.cpp-283]
I am the Admin on this computer. I don't know how to give myself more admin rights than I already have? Photoshop starts up without issue.
Any suggestions?
Thank you,
Scott

Crashing when dragging clips into source box! "Premiere Pro has encountered an error."

Hi, I just installed the CS5 Premiere Pro software trial version and it keeps on crashing when I drag my imported clips into the source box?
It says:
Premiere Pro has encountered an error.
Does anyone know why this is happening? Please help b/c I would like to use this program for a project due Monday. Thank you so much!

@ Andrey V.: I tried that but it did not work. I still get the same error message. =(
@ Jeremy D.: It's "protected MPEG-4 movie"

Premiere Pro CC2014.2 ntdll error

Similar Messages

Maybe you are looking for