Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version
Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan
U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Win 7 SP1 pro 64bit, i7-3770K, 32GB fast memory (25.7 available for Pr), Intel HD 4000 graphics on Asus motherboard with 30" NEC Multisync screen at 2560 x 1600 (same as for years)
42GB free on my SSD drive C: and 54GB free on my SSD drive S: for preview files, 24GB free on my SSD drive T: for caching files. Project files etc stored on a normal hard drive F: (for Files!) 1.25TB free.
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the graphics driver Checked for latest version - didn't stop the crashing
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a problem with the project file (if you're loading a project...) Doesn't apply
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A log file might help identify the cause of the crash. Please right-click 'My Computer', select "Manage," look under 'Event Viewer->Windows Logs->Application' to see if there's an event there from Premiere Pro. If so, copy the contents of that log and paste them here.
>>>>>>>>>>>>>>
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: VideoFilterHost.dll, version: 8.2.0.65, time stamp: 0x5486bf85
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Fault offset: 0x000000000006d692
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Faulting application start time: 0x01d022d29c3e2d43
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\VideoFilterHost.dll
Report Id: 1097ced4-8ec8-11e4-aaaf-08606e6e6383
<<<<<<<<<<<<<<<
Thanks,
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While searching crashing issues I came across this thread,"Premiere Pro random crashing since update to 2014.2"
Marc_Lec Answered (and I paraphrase here)"...I had the same problem and this is what I did. In 'Preferences Memory' I increased the memory reserved for other application to at least half the installed and changed the optimize render from 'performance' to 'memory."
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No more crashing what-so-ever!
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Now why doesn't Adobe say this officially about Memory Settings? (I don't know maybe they do and I missed I somewhere)
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Premiere pro cc2014 bugs?
Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
PhilipHere's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
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Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
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Some XDCAM HD Proxy files show red frames
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Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
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ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
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Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
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When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
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Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
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When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
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Project
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In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
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Project Manager writes some clips outside of folders
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If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
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Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
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Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9. -
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1. Name I capture using The premiere pro capture tool
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sorry that i haven't answered all the questions on the Trouble shooting, i'm still going through them and testing everything. -
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Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/
adobe/Mediacore/Backened/Make/Mac/../../Src/
Sequence/LinkContainer.cpp-184]
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Adobe Premiere Pro
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Adobe Premiere Pro CC 2014.0.1 Update
Installation failed. Error Code: U44M2P7
Have tried the patch, no dice. Need to avoid re-install.
Would like an Adobe staff member to step up and help out on this.
ThanksU44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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