Premiere Pro CC2014 freezing

Just Installed all the new CC2014 apps, and I can't get them to open up and run. I'm trying with Premiere Pro now on a mac pro 5,1 OS X 10.9, and the first time I launched it, it froze on the splash page. I waited somewhere between 10 - 15 minutes and it didn't do anything. I tried force quitting Premiere Pro, which from the force quit box it said it did, but didn't actually remove the splash page. I waited maybe another 20 minutes and the computer froze up, forcing a hard shut down. After restarting, I launched Premiere Pro CC2014 again. The app launched and went through the splash page fine. I tried opening a pervious project (CC 7). PPro asked me to update the project, so I saved it with a different name. The app launched, with the "Media Pending" screen in the program monitor. The Save Project progress bar window is hovering over the project, and is now frozen without showing any progress. Premiere Pro has been frozen again for about 20 minutes. I've tried force quitting PPro. The Force Quit window no longer shows PPro in the box, but the app window is still frozen in place. Any ideas?

I just can't get PPro CC2014 to work. I have spent quite some time with tech support, and they have worked hard trying to figure out what the problem is. CC2014 does in fact start, I can edit, but I can't get PPro to quit, and therefore can't shut down my computer. Always hard shutdown. But before I go any further, I do need to thank Anand K, Rahul N, and Sarthak G. I know you all put in a lot of time, and your hard work is appreciated.
However, after working with permissions, booting from system user, deleting cache files, and a few other things they have done, PPro CC2014 still will not quit. So this is what I did last friday (07/11/14) just to see if I could narrow the problem down a bit.
1. Using a brand new hard drive, I created a bootable disk with OSX Mavericks 10.9.4 on it, and named it Macintosh HD 2.
2. Opened up the computer and swapped out the original hard drive (Macintosh HD), and replaced it with the newly created Macintosh HD 2.
3. Installed CC2014, Premiere Pro, AE, and a few other CC2014 apps, plus plugins (coremelt and red giant), drivers etc... to get the machine back up and running.
4. Followed steps above from BobanskyBh to correctly set permissions in Adobe folders.
5. Accessing PPro 2014 projects on my RAID, used PPro CC2014, AE, and AU... and the problem persists. Tried quitting apps, then shutting down, and no luck. frozen on the grey screen.
Does anyone out there in adobe land have any idea what might be happening? Thanks.

Similar Messages

Premiere Pro CC2014 freezes the entire system

New Mac Pro - late 2013
PP CC 2014
OS 10.9.3
Recent convert from FCP7. Basically can't get any work done. PP hangs up and causes the entire machine to hang up, requiring a hard restart. This sometimes happens as previews are being loaded, sometimes when doing actual work, somethings when just moving the playhead around. Working with Red footage from 4-6k. I have trashed prefs multiple times and followed the 13 step process regarding sharing and permissions posted here and on Cow. I have unplugged every peripheral device except for the monitors and a 24TB Pegasus. Sometimes the machine will be stable for a bit, sometimes it hangs as soon as it is opened. Getting in 15 minutes of uninterrupted work is a reason to celebrate. Appreciate your help.

I too recently converted from FCP to Premiere. I was using the the previous version of Premiere Pro CC and it worked great! When I update to Premiere Pro CC 2014, it started crashing routinely. I'm on a Win7 machine with no plug in's and 2014 has not worked on it. I went back to the previous version and all is well .If you are under the gun and need to get some serious work done, I recommend uninstalling 2014 and downloading the previous version of Premiere.

Premiere pro cc2014 bugs?

Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
Philip

Here's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
Import
Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
Import fails for IMX 30 MXF clips stored on certain proprietary media asset management systems. Error: Unsupported format or damaged file.
Some XDCAM HD Proxy files show red frames
Some .VOB clips play only audio or shows media pending indefinitely
Premiere does not recognize timecode for audio-only MXF files written by some third-party programs.
Only the first frame of video plays for AVC-Intra50 MXF files stored on certain third-party media asset management systems.
Spanned DVCPRO clips have incomplete audio if an XMP file is present but no media cache/pek file are found.
Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
Rendering fails for MXF media with Posterize Time effect applied
ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
Canceling export to P2 can result in low-level exception if the sequence duration is greater than a few minutes
Aspect ratio for IMX 30 widescreen anamorphic encodes is incorrect.
Edit to Tape: Audio drops out while playing out to tape
The Height setting for encodes to the GoPro Cineform codec is constrained to multiples of 8.
Smart Rendering: GoPro 2.7K footage cannot be smart rendered
AAF
Distorted audio in AAF exports with 24 bit embed option selected.
If a multichannel sequence has been nested into 2 channel sequence, then an AAF export yields the number of channels in the nest rather than the 2-channel mix-down
Certain third-party programs have problems relinking to video with Premiere's AAF exports. (Windows only)
If the first of two adjacent audio clips has a Fade Out applied, exporting as AAF converts it to a Fade In onthe second clip. (Mac only)
When AAF exports are opened in some third party apps, audio crossfades are treated as cuts or fade-ins.
Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
Crash upon exporting to AAF with disabled clips that have cross fades applied
If a multicam sequence with mono audio is nested onto a stereo or adaptive track, then exporting to AAF yields a stereo clip with the audio panned fully to the left.
When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
If a UHD ProRes clip is in an SD sequence an scaled to less than 50%, then scaling is ignored during playback at Full Resolution [GPU acceleration only]
Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
Audio
Audio sync is lost with some XDCAM content wrapped in QuickTime reference movie
Audio sync is lost when user starts scrubbing during playback while using certain I/O hardware.
When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
Shuttling for an extensive time can cause audio dropouts
Project
If current user does not have write access to certain folders, the crash error message is uninformative (Mac only)
In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
If the destination drive has insufficient space, Premiere throws an "unknown error" rather than an informative message.
Project Manager writes some clips outside of folders
Consolidate and Transcode does not warn the user if the destination drive has insufficient space.
Unknown error can result from using Consolidate & Transcode with P2 content in the sequence.
In some cases, Consolidate & Transcode copies and renames the component assets for merged clips.
If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
If Exclude Unused Clips is turned off and the project being transcoded contains "soft" subclips, then the consolidated version of the project does not have transcoded copies of the subclips.
If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
If the sequences being transcoded contains two copies of a master clip, one of which was the product of Duplicating or Copying/Pasting in Project panel, the consolidated version of the project has only one instance of the master clip.
If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
If the transcoded sequence contains a hard subclip (i.e., "Restrict Trims to Subclip Boundaries" enabled), the resulting project item is a master clip rather than a subclip.
Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
Crash on clicking the very bottom of clip in the Timeline and dragging to move the clip. [SubViewImpl.cpp-724]
Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9.

Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version

Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X

Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!

Discussion moved to Premiere Pro forum for quicker & accurate response.

Premiere pro cc2014 and audio file ac3

Good morning
In premiere pro cc2014 help it is specified that Ac3 audio format is supported. Each time I try to import such a file the program sends an error message stating the contrary! what is the solution? My software is updated; I don't understand such contradictory situations.
Claude

Read Tweakers Page - Video Codecs and then convert to an editable format.

Je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014

je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014. Je souhaite le faire avec un codec plug in Prores (mais là aussi rien de prévu)
merci pour votre aide

Bonjour,
Je ne suis pas du tout spécialiste mais il n'y a aucun problème à exporte plusieurs pistes audio à partir de Première. -Exportation Media> Format : AIFF ou Audio ACC après on peut utiliser Audition si on veut convertir dans un format compressé . En ce qui concerne l'utilisation du codec plug in Prores, as-tu cherché sur le net par ex sur
Exporter converter Plugin for Adobe Premiere and After Effects for Export / Conversion to Apple Prores & HEVC H265 on Wi…/ ,
Miraizon DNxHD and ProRes Codecs Overview ou autres.
Je n'ai pas regardé mais comme tout plugin commercial, faut l'acheter et l'installer avant de pouvoir l'utiliser.

Premiere Pro CC2014 電源が落ちる

Premiere Pro CC2014をiMac (27, Late 2012) 3.4 GHz Intel Core i7 メモリ32GBで作業中に前触れもなく突然に電源が落ちる事態が頻繁に発生してしまっています。
対策などあればお知らせください
追記（2015/1/20 18:00）
主にPhotoshop系のソフトを使っていますがPhotoshop系ソフトでは落ちず、premiereでは決まった動かし方ではなく、編集画面をブラウズしているだけでも落ちてしまいます。
メッセージ編集者: 邦広相沢
追記（2015/1/21 9:30）
教えてもらって、システム情報のログを見たところ
TMCCFS　＃＃＃　エラーメッセージが沢山並んでいました
（＃＃＃部分は数字で種類がいっぱいあります）
メッセージ編集者: 邦広相沢

Discussion moved to Premiere Pro forum for quicker & accurate response.

Constant Premiere Pro CC freezing

Hey,
Really annoying issue that has been happening ever since I installed CC. Everytime I do anything substantial while editing like slicing a clip, moving a clip, maximizing the program, clicking export or bringing new clips in, Premiere Pro will freeze up for around 30 seconds and then go back to normal until the next freeze. Saving the project also takes flipping ages... like 5 minutes.
Any ideas what this could be? Editing GoPro HD Hero 3 (converted with GoPro Cineform Studio) and 5D Mk3 (occasionally shot RAW and exported out of AE for use in PP) footage off the 2TB internal HDD. All software is installed on the SSD.
Asus M5A99X Evo R2.0
AMD FX8350
16GB Patriot Viper 3 RAM
Nvidia GTX 780
128GB SanDisk SSD
2TB 7200RPM Seagate Barracuda
Any help would be greatly appreciated

There have been a LOT of reports like this recently. Something seems to have changed for a lot of folks in the past month or so. A Windows or Mac update, a driver update, something.
Unfortunately, I've yet to see any reliable solutions posted.

Premiere Pro CC2014 - Graphic problem makes my machine freezes

Hi guys,
I use Adobe Premiere Pro since the subscriptions began.
When I did the update to CC 2014, an issue starts and this freaking me out until now.
I don't have a clue for what makes it starts but in a common edit day, after editing about 1 hour... the software starts to show graphic erros (like you can see in the pictures attached). After this, about 20 minutes with the problem my machine freezes.
It only happens with Premiere Pro. I use all other softwares from Adobe without any problems.
What do you think about?

Hi Duca,
Sorry to hear about your issues.
I use Adobe Premiere Pro since the subscriptions began.
When I did the update to CC 2014, an issue starts and this freaking me out until now.
I don't have a clue for what makes it starts but in a common edit day, after editing about 1 hour... the software starts to show graphic erros (like you can see in the pictures attached). After this, about 20 minutes with the problem my machine freezes.
It only happens with Premiere Pro. I use all other softwares from Adobe without any problems.
What do you think about?
We don't know much about your system. Can you fill us in? FAQ: What information should I provide when ask... | Adobe Community
Typically, this is a Mac only issue on OS X 10.9 and OS X 10.10. It can occur on any Mac containing a NVIDIA GPU, but most commonly on MacBook Pro laptops with a NVIDIA GPU installed.
Typically occurs when using Premiere Pro with other GPU intensive applications.
Other GPU intensive applications that are popular with Apple users include Google Chrome, Apple App Store, Apple iTunes, and Spotify.
Some editors use these applications concurrently with Premiere Pro. Likely, many are unaware that these applications can trigger the issue sooner or even cause your OS to crash.
Using a lot of GPU accelerated effects in Premiere Pro can also trigger this issue
If you are using only a normal amount of GPU accelerated effects and working long hours, it can trigger the issue.
If this is the computer you have, and this sounds like your issue, do the following:
Restart the computer
Start Premiere Pro
Choose File > Project Settings
In the General tab under the category Video Rendering and Playback, choose Renderer > Mercury Playback Engine GPU Acceleration (OpenCL). If Mercury Playback Engine GPU Acceleration (OpenCL) is not available, switch the Renderer to Mercury Playback Engine GPU Acceleration Software Only.
Click OK
A dialog box will appear, which reads “Video Rendering and Playback Settings Changes.” Read the text, and then click the Delete Previews button. Note: any previously rendered previews will have to be rendered once more in the new renderer with a render command in the Sequence menu.
Premiere Pro should now operate without the screen problems.
Let us know if this works for you.
Thanks,
Kevin

Premiere Pro CC2014 suddenly slow and unusable

Last week I started a new project with PProCC2014 and thought nothing of the program's reliability because I've used it to this point without a problem. This new project is a big one with tight deadlines, and I've run into a major issue with what I believe is CC2014 as the culprit from the reading I've done thus far:
Premier Pro 2014 is very sluggish
Adobe QT 32 Server is Not Responding in Premiere CC
My problem is similar to the one described in the first link above. I noticed my QTServer was not responding either so I addressed it as they did in the second link. I started my project and imported about 1500 low-res stills to put together some assemblies. Initially, sfter a couple of hours building the project Premiere suddenly became unresponsive - or so incredibly sluggish that it is unusable. If I scrub the timeline I can hear audio,if I hit play I can hear audio, but nothing happens in the monitor. Clicking on other panels takes 10 second or longer for it to recognize. At first I thought it was a corrupt image so I cleared all of them out to import them one by one as required. But that approach eventually resulted in the same problem. That suddenly Premiere would freeze up and I would have to start a new project from scratch, doing something just a little differently. My third try began 24 hours ago and I was able to put a whole day in - I built three assemblies and was just about to export a screener when Premiere froze. I then figured the problem wasn't with me or my project so I did some reading and found the link above which describes best what I am experiencing. But the solutions in that post didn't help, not did fixing the QT32 Server so I'm at the point where I'm about to cancel my subscription to Adobe CC and fall back to CS6 (rebuilding it from and XML, which I was fortunately able to export with some patience). I've lost nearly a week of work due to this and can't afford any more false starts.
My system:
iMac late 2012 w/Yosemite 10.10.1
32GB RAM
Nvidia CUDA Drivers 6.5.14
Quicktime 7.6.6 installed
Help would be appreciated.
Greg

Hi raffaele mariotti,
Please mention some more information mentioned below.
1. Have you taken any backup through time machine for your user profile?
2. What are the media files that you are using in Premiere Pro CC 2014 ?
Regards,
Vinay

Premiere Pro CC2014 on Mac Pro 2013 using Bootcamp. Good idea?

I'm thinking of getting a Mac Pro (late 2013 'trashcan' model with 6 core processor) due to it's portability vs a regular desktop and due to it's over original purchase price resale value if re-sold in Brazil. Since the Mac version of Premiere seems to be buggier than the Windows version, based on forum discussions I've read, and since I much prefer Windows vs OSX, can anyone with experience running the latest version of Premiere Pro on a MacPro through Bootcamp chip in with their thoughts? Does it work just as well as running Premiere CC2014 on a native Windows desktop? Are there any issues I should be aware of? Problems with connecting devices through Thunderbolt ports with Bootcamp?
Thanks for any input!!!
BTW, I don't want this thread to turn into a Windows vs OSX debate, unless directly related to the performance/stability of Premiere Pro. Thanks.

mojo,
Do you have QuickTime and the associated codecs installed in your PC?
Thanks,
Kevin

Premiere Pro CC freezes when processing some .mov files

I'm new to Premiere.
I just got some .mov files to be edited. I'm not sure how they were created.
When I try to do anything with them Premiere freezes and I have to force it closed and then manually kill Adobe QT32 Sever.exe in order to restart Premiere.
If I can get a clip to play, the video freezes but the audio plays.
The Media Pending screen shows in the thumbnails when mousing over the clips in the bin.
Just importing all the clips into a project will freeze Premiere.
Quicktime Player plays the files ok.
Loading the files into VideoPad results in a 4 second clip. That is, every file ends up being just the first 4 seconds when VideoPad imports it.
I do not have this problem with other .mov files from a Nikon D3100.
Any suggestions would be appreciated.
Lee
My system:
Win7/64
Intel i5-2400 @ 3.1GHz (not overclocked)
12GB RAM
300 GB+ available on all drives
Boot disk: 7200 RPM SATA3 362 GB free
Scratch disk: 7200 RPM SATA6 2TB+ available
Boot, data and scratch disks are separate physical disks.
The clips:
Quicktime Player reports:
Premiere Pro reports:
Does that red line mean something important?
Complete file properties:
File Path: F:\scpa\source\Clip #9.mov
Type: QuickTime Movie
File Size: 80.7 MB
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - 16 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:30:00
Pixel Aspect Ratio: 1.0
QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 0 timecode track(s).
Video:
There are 899 frames with a duration of 1/29.97th.
Video track 1:
Duration is 0:00:30:01
Average frame rate is 29.94 fps
Video track 1 contains 6 type(s) of video data:
Video data block #1:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #2:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #3:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #4:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #5:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #6:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Audio:
Audio track 1 contains 1 type(s) of audio data:
Audio data block #1:
Format = 16 bit - Stereo
Rate = 48000 Hz
Compressor = MPEG 4 Low Complexity AAC

Thanks for your reply, Jeff.
The MOV files are client provided. He emailed me today that he recorded them on a consumer camera that created AVCHD files which he converted to MOV through a free utility he found on line. Sigh.
Since Quicktime Player plays the individual files he didn't know there was a problem until they were given to me to assemble into a finshed piece. As the clip numbers are not sequential, I'm guessing there was a committee who looked at all the clips and chose the ones they want in the final product and only those were given to me.
He said he could copy the original files onto a DVD (hopefully he has the entire contents of the chip so I will get all the files that were created as this knowledge base article indicates).
I tried Handbrake and what I get is a split second of live video which then freezes as the audio plays out. :-( I, too, suspect the fault is in the multiple video data types.
Thanks again for your input.
Lee

Adobe Premiere Pro CS6 Freezing

I am experiencing freezing issues when trying to edit within premiere pro. Simple tasks like cropping videos, color correcting or anything done to the video will freeze the program window and then eventually freeze the program.
System Specs:
Model Identifier:          iMac12,1
Processor Name:          Intel Core i7
Processor Speed:          2.8 GHz
Number of Processors:          1
Total Number of Cores:          4
Memory:          12 GB
Using Premiere Pro CS6 6.0.2
Any help appreciated!

What are you editing, and does your sequence match your video?
Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)
For CS5 and later, the easy way to insure that your video and your project match
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For Mac http://mediainspector.massanti.com/

Adobe Premiere Pro CS6 Freezes/Stops Responding No Matter What I Do. Any ideas?

My Adobe Premiere Pro CS6 keeps freezing or not responding (pin wheel of death).
This problem started happening 3 weeks ago.
There is no one thing that triggers it, but it does seem to happen more often when trying to read my media from the media browser. Sometimes I get an application error report, and other times I don't.
This happens whether I start a new project, or work in an existing one.
I would appreciate any help the community can provide. I've tried just about everything I could find online from changing random system configurations like language to completely re-installing the software.
Please let me know if there is any additional information I can provide.
System Hardware Information:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
System Software Information:
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Volume: Macintosh HD
Thanks!

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
And some older links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Premiere Pro CC2014 freezing

Similar Messages

Maybe you are looking for