Premiere Pro CC2014 Playback issues, Render issues, Serious Error issues

Here's my problem. Premiere Pro CC worked amazing. Never had any issues with playback, rendering - nothing. However, CC 2014 appears to be quite different. Yesterday I literally had to restart Premiere every 20 minutes! Out of no where video playback would stop. The playhead would continue and I could still here audio, but I either saw a still frame of video or it would go completely black. The only way to get out of Premiere was to force quit. I also was not able to save the process I had made over the last 20 minute session. You can imagine my frustration as I have clients in with me on this edit. I need to know a fix and I need to know it quick. If Adobe wants to be in the professional game, they need to fix it ASAP.
Here's what I'm running.
Late 2013 Mac Pro
OS X 10.9.5
Processor: 3.5GHz 6-Core Intel Xeon E5
Memory: 12gb 1867 MHz DDR3 ECC
Graphics: AMD FirePro D300 2048 MB
Who can help? I'm looking at you Adobe.

I am having the same exact issue. Adobe, please help us!!!

Similar Messages

HELP! Premiere Pro CC shut down because of serious error after applying FilmConvert

I just purchased Film Convert Bundle and already have made activation
Tried it in Premiere Pro CC, and it doesn't work!
A have tried three times..
- new project
- imported my video
- apply FilmConvert to my video.....and nothing! I even didn't see FilmConvert window. Premiere Pro just shut down with error:
'Adobe Premiere Pro CC 2014
Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
Tried it in After effects CC, and it also doesn't work!
After effects hangs after applying FilmConvert
Please help me solve this problems! I like your product very much!
But It work in Photoshop CC!
I have:
MacBook Pro, Early 2013
2,4 ГГц Intel Core i7
8 gb 1600 DDR3
NVIDIA GeForce GT 650M 1024 МБ
OS X 10.8.5 (12F45)
43 GB available now
What can be a problem, and how to solve it, HELP please!

For me the OpenCL Mercury Render engine is less stable and performs worse than the CUDA equivalent on NVIDIA cards. As you say you are using an NVIDIA card, see if there is a CUDA option for Filmconvert or use software rendering on the CPU as you have found.

Adobe Premiere Pro CS6 Playback Unusable-PLAYBACK ISSUES

Hello,
I've just downloaded the Adobe Premiere Pro CS6 Trial, but whenever I put a clip in the sequence timeline, the playback stops after a second or so. I filmed my screen to show the problem (computer specs at the end of the video).Is it because the sequence settings do not match the clip's properties? I'm also new to Adobe Premiere.
Here's the video:
http://www.youtube.com/watch?v=9R6S1TYjqOw
Thanks in advance

http://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html

Premiere pro cc2014 bugs?

Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
Philip

Here's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
Import
Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
Import fails for IMX 30 MXF clips stored on certain proprietary media asset management systems. Error: Unsupported format or damaged file.
Some XDCAM HD Proxy files show red frames
Some .VOB clips play only audio or shows media pending indefinitely
Premiere does not recognize timecode for audio-only MXF files written by some third-party programs.
Only the first frame of video plays for AVC-Intra50 MXF files stored on certain third-party media asset management systems.
Spanned DVCPRO clips have incomplete audio if an XMP file is present but no media cache/pek file are found.
Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
Rendering fails for MXF media with Posterize Time effect applied
ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
Canceling export to P2 can result in low-level exception if the sequence duration is greater than a few minutes
Aspect ratio for IMX 30 widescreen anamorphic encodes is incorrect.
Edit to Tape: Audio drops out while playing out to tape
The Height setting for encodes to the GoPro Cineform codec is constrained to multiples of 8.
Smart Rendering: GoPro 2.7K footage cannot be smart rendered
AAF
Distorted audio in AAF exports with 24 bit embed option selected.
If a multichannel sequence has been nested into 2 channel sequence, then an AAF export yields the number of channels in the nest rather than the 2-channel mix-down
Certain third-party programs have problems relinking to video with Premiere's AAF exports. (Windows only)
If the first of two adjacent audio clips has a Fade Out applied, exporting as AAF converts it to a Fade In onthe second clip. (Mac only)
When AAF exports are opened in some third party apps, audio crossfades are treated as cuts or fade-ins.
Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
Crash upon exporting to AAF with disabled clips that have cross fades applied
If a multicam sequence with mono audio is nested onto a stereo or adaptive track, then exporting to AAF yields a stereo clip with the audio panned fully to the left.
When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
If a UHD ProRes clip is in an SD sequence an scaled to less than 50%, then scaling is ignored during playback at Full Resolution [GPU acceleration only]
Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
Audio
Audio sync is lost with some XDCAM content wrapped in QuickTime reference movie
Audio sync is lost when user starts scrubbing during playback while using certain I/O hardware.
When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
Shuttling for an extensive time can cause audio dropouts
Project
If current user does not have write access to certain folders, the crash error message is uninformative (Mac only)
In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
If the destination drive has insufficient space, Premiere throws an "unknown error" rather than an informative message.
Project Manager writes some clips outside of folders
Consolidate and Transcode does not warn the user if the destination drive has insufficient space.
Unknown error can result from using Consolidate & Transcode with P2 content in the sequence.
In some cases, Consolidate & Transcode copies and renames the component assets for merged clips.
If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
If Exclude Unused Clips is turned off and the project being transcoded contains "soft" subclips, then the consolidated version of the project does not have transcoded copies of the subclips.
If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
If the sequences being transcoded contains two copies of a master clip, one of which was the product of Duplicating or Copying/Pasting in Project panel, the consolidated version of the project has only one instance of the master clip.
If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
If the transcoded sequence contains a hard subclip (i.e., "Restrict Trims to Subclip Boundaries" enabled), the resulting project item is a master clip rather than a subclip.
Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
Crash on clicking the very bottom of clip in the Timeline and dragging to move the clip. [SubViewImpl.cpp-724]
Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9.

Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version

Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X

Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!

Discussion moved to Premiere Pro forum for quicker & accurate response.

Premiere pro cc2014 and audio file ac3

Good morning
In premiere pro cc2014 help it is specified that Ac3 audio format is supported. Each time I try to import such a file the program sends an error message stating the contrary! what is the solution? My software is updated; I don't understand such contradictory situations.
Claude

Read Tweakers Page - Video Codecs and then convert to an editable format.

Je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014

je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014. Je souhaite le faire avec un codec plug in Prores (mais là aussi rien de prévu)
merci pour votre aide

Bonjour,
Je ne suis pas du tout spécialiste mais il n'y a aucun problème à exporte plusieurs pistes audio à partir de Première. -Exportation Media> Format : AIFF ou Audio ACC après on peut utiliser Audition si on veut convertir dans un format compressé . En ce qui concerne l'utilisation du codec plug in Prores, as-tu cherché sur le net par ex sur
Exporter converter Plugin for Adobe Premiere and After Effects for Export / Conversion to Apple Prores & HEVC H265 on Wi…/ ,
Miraizon DNxHD and ProRes Codecs Overview ou autres.
Je n'ai pas regardé mais comme tout plugin commercial, faut l'acheter et l'installer avant de pouvoir l'utiliser.

Premiere Pro CC2014 電源が落ちる

Premiere Pro CC2014をiMac (27, Late 2012) 3.4 GHz Intel Core i7 メモリ32GBで作業中に前触れもなく突然に電源が落ちる事態が頻繁に発生してしまっています。
対策などあればお知らせください
追記（2015/1/20 18:00）
主にPhotoshop系のソフトを使っていますがPhotoshop系ソフトでは落ちず、premiereでは決まった動かし方ではなく、編集画面をブラウズしているだけでも落ちてしまいます。
メッセージ編集者: 邦広相沢
追記（2015/1/21 9:30）
教えてもらって、システム情報のログを見たところ
TMCCFS　＃＃＃　エラーメッセージが沢山並んでいました
（＃＃＃部分は数字で種類がいっぱいあります）
メッセージ編集者: 邦広相沢

Discussion moved to Premiere Pro forum for quicker & accurate response.

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag). Also Premiere Pro CS5, playback is almost like watching footage in slow motion.

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Mac book pro (late 2013) has a lag when sculpting and rotating models in Zbrush, but only when using my Wacom-capture tablet (if I use a mouse or trackpad its fine no lag).
Also Premiere Pro CS5 playback is almost like watching footage in slow motion, Premiere Pro is installed on the main drive but the footage is on an external drive connected with USB 2.
I'm wondering if it is just a problem with the Mac USB drivers maybe not supporting USB 2 ? (Because I have also installed Window 7 on this same MacBookPro and tested the same software "Zbrush and Premiere Pro" And they both work perfectly on the Bootcamp Windows 7 install, and so its using the same hardware so it has to be the drivers right ?)
Any help would be great, Thanks
Darius

Premiere Pro CC2014 freezing

Just Installed all the new CC2014 apps, and I can't get them to open up and run. I'm trying with Premiere Pro now on a mac pro 5,1 OS X 10.9, and the first time I launched it, it froze on the splash page. I waited somewhere between 10 - 15 minutes and it didn't do anything. I tried force quitting Premiere Pro, which from the force quit box it said it did, but didn't actually remove the splash page. I waited maybe another 20 minutes and the computer froze up, forcing a hard shut down. After restarting, I launched Premiere Pro CC2014 again. The app launched and went through the splash page fine. I tried opening a pervious project (CC 7). PPro asked me to update the project, so I saved it with a different name. The app launched, with the "Media Pending" screen in the program monitor. The Save Project progress bar window is hovering over the project, and is now frozen without showing any progress. Premiere Pro has been frozen again for about 20 minutes. I've tried force quitting PPro. The Force Quit window no longer shows PPro in the box, but the app window is still frozen in place. Any ideas?

I just can't get PPro CC2014 to work. I have spent quite some time with tech support, and they have worked hard trying to figure out what the problem is. CC2014 does in fact start, I can edit, but I can't get PPro to quit, and therefore can't shut down my computer. Always hard shutdown. But before I go any further, I do need to thank Anand K, Rahul N, and Sarthak G. I know you all put in a lot of time, and your hard work is appreciated.
However, after working with permissions, booting from system user, deleting cache files, and a few other things they have done, PPro CC2014 still will not quit. So this is what I did last friday (07/11/14) just to see if I could narrow the problem down a bit.
1. Using a brand new hard drive, I created a bootable disk with OSX Mavericks 10.9.4 on it, and named it Macintosh HD 2.
2. Opened up the computer and swapped out the original hard drive (Macintosh HD), and replaced it with the newly created Macintosh HD 2.
3. Installed CC2014, Premiere Pro, AE, and a few other CC2014 apps, plus plugins (coremelt and red giant), drivers etc... to get the machine back up and running.
4. Followed steps above from BobanskyBh to correctly set permissions in Adobe folders.
5. Accessing PPro 2014 projects on my RAID, used PPro CC2014, AE, and AU... and the problem persists. Tried quitting apps, then shutting down, and no luck. frozen on the grey screen.
Does anyone out there in adobe land have any idea what might be happening? Thanks.

HT1338 Hi, Is there a way to increase the maximum size of a download? I'm trying to download Adobe premiere pro (1GB) and I'm getting an error message that says my maximum download is 10 MG

Hi, Is there a way to increase the maximum size of a download? I'm trying to download Adobe premiere pro (1GB) and I'm getting an error message that says my maximum download is 10 MG

That's between you and your internet service provider. By the way, you posted to the 10.3 forum. 10.3 can't run on your MacBook Pro. Don't forget the following facts:
b= bit
B = Byte
8 bits in a byte
A typical DSL connection has 1 Mbps speed or 128 kBps speed.
At that speed
1 minute gives you 7.5 MB
10 minutes gives you 75 MB
100 minutes gives you 750 MB
A typical cable connection can be 5 times faster although some are 30 times faster.
A typical fiber connection is 15 times faster and some are 50 times faster.
Ask what your speed is rated at.

Premiere Pro CS6 playback issues & graphics glitches

Hi everyone.
For a few days now (not sure whether it's been like this since the latest update) I have been experiencing serious playback issues and graphics glitches with Premiere Pro CS6. I'm on a Macbook Pro Retina.
Please see attached screenshot for reference. What happens is, I start Premiere - it works fine for a few minutes, but at some point things start to go wrong. The program monitor doesn't show anything anymore, even though the playhead is moving and I get audio.
Sometimes, either the program monitor or the source monitor displays some other part of the Premiere UI or even OSX Finder windows/ other applications like safari. What you are seing in the screenshot is a glitch showing a part of the source window within the program window.
Once this happens, there's nothing I can do but to restart Premiere.
Does anyone else have these kinds of issues?
Premiere is becoming unusable for me at the moment, which is a serious issue since this is my primary NLE.
What also happens from time to time is the following: i start up my project, and once i do anything like moving the playhead, i receive the following error message "a serious error has occurred that requires Adobe Premiere Pro to shut down" which then does exactly what it says. this will happen repeateadly until i restart my computer.
Thanks for your help.

Welcome to the forum.
Make sure you have the latest driver for your video card, and if you're using hardware mercury playback, then make sure you have the latest CUDA drivers from nvidia. If that doesn't work, then please answer the questions here as completely as you can:
Adobe Forums: FAQ: What information should I provide when asking a question on this forum?
Jeff

Premiere Pro CS5 Playback and Performance Issues

I upgraded (2) separate editing work stations to CS5 from CS4 about a month ago. I moved from 4 to 5 to try and get rid of some problems which both work stations were encountering.
The problems since the upgrade are similiar: playback from timeline has intermittent audio drop out and video going to black during playback, (new one)-video locked up but audio kept playing-system hung and had to be rebooted.
Also, when clicking around on the timeline or scrubbing the timeline, Premiere crashes.
This type of performance on playout or timeline usage is consistent on both machines which have indentical setups and builds. None of this happens all the time but happens enough to causes problems with workflow. We edit on the work stations, dub files to playback system for air, and use a shared server to move files back and forth as needed but files are always stored locally instead of using straight from server.
These machines are:
Premiere Pro CS5.02
OS WIndows 7 Pro 64 bit
12 GB Ram, DDR3-1333 (6-2GB modules)
CPU Intel Xeon Quad Core [email protected] GHZ, 2 processors, 8 MB Cache
500 GB SATA 2 hard drive, 7200 RPM, 32 MC (System Drive)...309 GB of space avail
(3) 1 TB SATA 2 hard drives, 7200RPM, 32 MC (3 TB, RAID0 STorage) 2.16 TB of space avail
Nvidia GE Force 9800 GT Graphics card, DUAL DVI, 1 GB
REaltek High Def Audio, Drivers 6.0.1.5953
(1) monitor in use
output of system runs to ADVC-700 breakout box to feed playback system
I have all of my software installed on C: (309 GB of 500 GB avail)
I have all of my videos files stored on D: (Raid Storage with 2.16 TB of 3 TB avail)
The only changes I've made since installing CS5 would be to change the auto save from 20 minutes to 60 minutes. Don't know if an auto save would cause an issue on playback as I've noted above.
I'm not a computer whiz by any stretch of the imagination but I can follow directions if given for testing/eval.

Do the PPBM5 Benchmark and send the results to me by PM, in addition to sending the results to Bill as indicated. I'll have a look at what might be going on here.

Premiere Pro CC playback issue

I'm running premiere pro CC on a brand new mac pro, and am experiencing playback issues after rendering video. There doesn't seem to be any rhyme or reason as to why this happens, but I do notice it when layering multiple video tracks. When the rendered video is playedback, it seems to drop frames in the program monitor. Essentially, it looks like a flicker effect has been applied, and the video will cut out rapidly, and a black screen with apear every other frame. This stops randomly, and normal playback resumes.
I've had this issue working with Red footage, Canon DSLR footage and GoPro footage... Footage type doesn't seem to affect it. It doesn't necessairly happen when a transition or edit has been applied... I can't figure out any sort of cause.
Any insight would be much appreciated.

You need to ask in http://forums.adobe.com/community/premiere?view=discussions

Premiere Pro CC2014 Playback issues, Render issues, Serious Error issues

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