Premiere Pro CC2014 suddenly slow and unusable

Last week I started a new project with PProCC2014 and thought nothing of the program's reliability because I've used it to this point without a problem. This new project is a big one with tight deadlines, and I've run into a major issue with what I believe is CC2014 as the culprit from the reading I've done thus far:
Premier Pro 2014 is very sluggish
Adobe QT 32 Server is Not Responding in Premiere CC
My problem is similar to the one described in the first link above. I noticed my QTServer was not responding either so I addressed it as they did in the second link. I started my project and imported about 1500 low-res stills to put together some assemblies. Initially, sfter a couple of hours building the project Premiere suddenly became unresponsive - or so incredibly sluggish that it is unusable. If I scrub the timeline I can hear audio,if I hit play I can hear audio, but nothing happens in the monitor. Clicking on other panels takes 10 second or longer for it to recognize. At first I thought it was a corrupt image so I cleared all of them out to import them one by one as required. But that approach eventually resulted in the same problem. That suddenly Premiere would freeze up and I would have to start a new project from scratch, doing something just a little differently. My third try began 24 hours ago and I was able to put a whole day in - I built three assemblies and was just about to export a screener when Premiere froze. I then figured the problem wasn't with me or my project so I did some reading and found the link above which describes best what I am experiencing. But the solutions in that post didn't help, not did fixing the QT32 Server so I'm at the point where I'm about to cancel my subscription to Adobe CC and fall back to CS6 (rebuilding it from and XML, which I was fortunately able to export with some patience). I've lost nearly a week of work due to this and can't afford any more false starts.
My system:
iMac late 2012 w/Yosemite 10.10.1
32GB RAM
Nvidia CUDA Drivers 6.5.14
Quicktime 7.6.6 installed
Help would be appreciated.
Greg

Hi raffaele mariotti,
Please mention some more information mentioned below.
1. Have you taken any backup through time machine for your user profile?
2. What are the media files that you are using in Premiere Pro CC 2014 ?
Regards,
Vinay

Similar Messages

Premiere Pro performance suddenly slowed down to be virtually unusable, even for simple projects

I'm running latest Premiere Pro update on a late 2013, 27" iMac, with a 3.4 GHz Intel Core i5 processor with 8GB RAM, Mac osX version 10.9.5. I know that's not a lot of RAM, but up until the past week or so I was able to edit an hour-long 4K project with that configuration, as long as I ran the Premiere session at 1/8 resolution. It did drop some frames if I tried to play a long piece of it without stopping, but it was workable for editing purposes. But in the past few days, the session has slowed down to the point where it starts serious frame dropping from the moment I push play, and is basically unusable.   It also drops audio, and I can hear the drives clattering frantically as soon as I hit play.   My media is on 2-TB G-drives connected via USB3.
What I've tried so far...
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- Tried linking the project to the identical files on the backup drive. Same problem.
- I made sure my Mac's energy saver settings were set so that the drives never go to sleep.
- I deleted all the media caches and Premiere preview files I could find.
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None of these things made any difference.
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- So I tried an experiment where I made a brand new Premiere project and sequence. I imported just 5 video files into it. The largest file was less than 3GB. (I do Protools editing on that computer with files much bigger than that, on the same type of extermal drives, with no issues at all.) With only a single 5-second video clip (and no audio) in the timeline, it still starts dropping frames after about 2 seconds. If I put another 5-second clip in the timeline, the frame dropping gets twice as bad. If I try to put a video crossfade on them, playback gets so jerky it's unwatchable.
So basically, I started out being able to edit a 60-minute long 4K video project with video transitions and multiple tracks of audio and video. (It wasn't perfect, but it was workable.) And now suddenly, I can't play a brand new session that has 5 small video clips in it, and no audio.    So it's not just my project or sequences that are the problem. Premiere just no longer seems to be able to access and play back my media with any kind of speed.
What am I missing? Can you give me some additional suggestions to try that I haven't already mentioned above? (And yes, I know a lot of you guys probably consider my hardware setup completely insufficient for what I'm doing, and you're probably right. But it was working well enough for me up to this point. I'm so close to the end of my project, and I'm really just trying to get back to the functionality I had a week ago, so I can finish.)
I'd appreciate any suggestions. I feel like I'm running out of things to try.

After a lot of troubleshooting, it appears the problem is related to the color corrected version of my video not being able to play back fast enough. While my system had no issue with the raw 4K camera files, the increased color depth of color corrected Pro Res versions are just too much for my drives to play back in real time, even at low resolution.   Unless I want to do considerable system upgrades (which I don't), the solution is to keep my color corrected and non-color corrected video stacked on top of each other in the timeline, and to deactivate the video track containing the color corrected ones. Of course, I can turn the color corrected track on when I need to check something with it, but for playback functionality while editing, I'm limited to the raw camera files.
Obviously this is an imperfect solution. But because I'm basically done editing and just need to do some title work and a little trimming, I can finish the project working that way.
Incidentally, tech support suggested major upgrades to my memory and video cards. But if I were going to attempt to troubleshoot this further, I would upgrade to a better RAID system before I would do additional upgrades to my mac. It really feels more likely that's the primary issue here.

Premiere Pro CC2014 VERY slow, unusable on New MacPro

just update to the new 8.0, compared to the 7.2.2 version, the new version is sluggish.
tried a restart, but nothing changes.
tried both with GPU enabled, and CPU only.
anyone has the same problem?
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Hi raffaele mariotti,
Please mention some more information mentioned below.
1. Have you taken any backup through time machine for your user profile?
2. What are the media files that you are using in Premiere Pro CC 2014 ?
Regards,
Vinay

AMD Radeon HD 6750M Premiere Pro CC2014.2 crashes and no hardware accleration 2011 MBP

I have a fresh install of 10.9.5 and Premiere Pro CC 2014.2 Everytime I move a video into my workspace it crashes. Log shows [CL_INVALID_OPERATION] : OpenCL Error : Failed to retrieve device information! Invalid enumerated value! For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.

Hi Jason,
Sorry you're having a tough time.
For video and rendering playback options, the software option is the only choice. 512GB VRAM on AMD and Intel HD Graphics 3000 512 MB. This is a late 2011 15" Macbook Pro.
Right. You need 768 MB VRAM for hardware acceleration for the Mercury Playback Engine. In speaking with engineering and researching past posts, your GPU is underpowered and you will probably continue to experience performance issues and unexpected behavior with current versions of Premiere Pro.
It is recommended to roll back to Premiere Pro CC.1 (7.1) and to avoid certain effects listed in this post: Performance crippled by 7.2 update - GPU Acceleration. See the recommendations from QE engineer, Peter Garaway.
It might be time to begin looking at updating your hardware in order to take full advantage of your Creative Cloud subscription. We have an outstanding hardware forum should you need advice on upgrading your computer.
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Premiere pro cc2014 and audio file ac3

Good morning
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Claude

Read Tweakers Page - Video Codecs and then convert to an editable format.

I have Soundtrack Pro 1.1 It opens OK but the everything takes 4 seconds to work. It's very slow and unusable. Is this a well known problem?

I have Soundtrack Pro 1.1 It opens OK but the everything takes 4 or so seconds to work. It's very slow and unusable in its present state. Is this a well known problem?

STP 3.0.1 was the version designed to work with OSX 10.6.8. Anything earlier than that and issues may arrise. Hard to tell what yours are.
You may want to run Digital Rebellion's Preference Manager to reset the prefs back to the default state. If nothing else, it is a good troubleshooting step.
Good luck.
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Importing and exporting from cc premiere pro is very slow

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If you would like to test the tuning and setup of your Premiere installation go to our Premiere Pro BenchMark PPBM, the Instructions page has the download file. This single download can test Premiere 6, 7 or 8 with the identical benchmark. We maybe able to tell you why you are having problems.

Premiere pro cc2014 bugs?

Hello
Has anyone updated Premier pro cc 2014 to the latest version. I havent touched it in ages because of all the bugs and constant crashing but im eager to return to several CC 2014 projects that I need to start using again.
Have the bugs been fixed is it worth using again?
Thanks
Philip

Here's a breakdown and he's the link to the original post. There's some feedback from other customers there: What's Fixed in Premiere Pro CC2014.2
As noted in the blog post for the 2014.2 release, while this update includes a few new features, it is chiefly geared toward addressing known issues. The blog post lists the higher profile fixes. Below is is a more comprehensive list.
Import
Red frames in MXF clips from a particular model of camera.
Cannot import ARRI Alexa Open Gate clips
Import fails for IMX 30 MXF clips stored on certain proprietary media asset management systems. Error: Unsupported format or damaged file.
Some XDCAM HD Proxy files show red frames
Some .VOB clips play only audio or shows media pending indefinitely
Premiere does not recognize timecode for audio-only MXF files written by some third-party programs.
Only the first frame of video plays for AVC-Intra50 MXF files stored on certain third-party media asset management systems.
Spanned DVCPRO clips have incomplete audio if an XMP file is present but no media cache/pek file are found.
Some metadata from an Adobe Clip project does not get correctly logged on import.
Exporting & Rendering
Rendering fails for MXF media with Posterize Time effect applied
ProRes exports can be very slow when smart rendering
Encoded output can include black frames, corrupted frames, or frames from elsewhere in the sequence
Canceling export to P2 can result in low-level exception if the sequence duration is greater than a few minutes
Aspect ratio for IMX 30 widescreen anamorphic encodes is incorrect.
Edit to Tape: Audio drops out while playing out to tape
The Height setting for encodes to the GoPro Cineform codec is constrained to multiples of 8.
Smart Rendering: GoPro 2.7K footage cannot be smart rendered
AAF
Distorted audio in AAF exports with 24 bit embed option selected.
If a multichannel sequence has been nested into 2 channel sequence, then an AAF export yields the number of channels in the nest rather than the 2-channel mix-down
Certain third-party programs have problems relinking to video with Premiere's AAF exports. (Windows only)
If the first of two adjacent audio clips has a Fade Out applied, exporting as AAF converts it to a Fade In onthe second clip. (Mac only)
When AAF exports are opened in some third party apps, audio crossfades are treated as cuts or fade-ins.
Crash during AAF export if a video clip has multiple effects applied.
When AAF exports are opened in some third party apps, some audio clips and tracks are incorrect.
Crash upon exporting to AAF with disabled clips that have cross fades applied
If a multicam sequence with mono audio is nested onto a stereo or adaptive track, then exporting to AAF yields a stereo clip with the audio panned fully to the left.
When AAF exports are opened in some third party apps, rendered audio of is relinked automatically, but the video needs to be manually linked.
Playback
If a UHD ProRes clip is in an SD sequence an scaled to less than 50%, then scaling is ignored during playback at Full Resolution [GPU acceleration only]
Poor playback performance with certain third-party I/O hardware on OS X 10.9.
Crash during playback of R3D content [CUDA GPU acceleration only]
Audio
Audio sync is lost with some XDCAM content wrapped in QuickTime reference movie
Audio sync is lost when user starts scrubbing during playback while using certain I/O hardware.
When playing past an audio transition, the sound sometimes surges and has pops/clicks introduced
Audio dropouts, and Events panel reports "audio dropouts detected." [Prefetch purge related]
Audio dropouts in some scenarios after releasing memory (e.g., cycling focus to another app)[Prefetch-related]
Shuttling for an extensive time can cause audio dropouts
Project
If current user does not have write access to certain folders, the crash error message is uninformative (Mac only)
In Adobe Anywhere, crash when using keyboard shortcut to open Convert Project to Production dialog or the New Production dialog.
If multiple clients on a network use the same media cache location, then upon importing a given asset each client writes its own accelerator files.
The Find features in the Project panel and Timeline cannot search by Korean characters.
In Search Bins, moving focus by keyboard from one clip to another can cause the tree view to expand to show the bin where the clip is stored.
Project Manager/Consolidate & Transcode
If the destination drive has insufficient space, Premiere throws an "unknown error" rather than an informative message.
Project Manager writes some clips outside of folders
Consolidate and Transcode does not warn the user if the destination drive has insufficient space.
Unknown error can result from using Consolidate & Transcode with P2 content in the sequence.
In some cases, Consolidate & Transcode copies and renames the component assets for merged clips.
If Exclude Unused Clips is deselected, the components for merged clips sometimes still get copied; if the option is selected, the presence of merged clips can yield Unknown Error.
If the sequence being transcoded contains overlapping "soft" subclips, then some clips may be missing from the sequence in the consolidated version, and In/Out points may be incorrect for the subclips.
If Exclude Unused Clips is turned off and the project being transcoded contains "soft" subclips, then the consolidated version of the project does not have transcoded copies of the subclips.
If a sequence contains only audio from an A/V clip, using Consolidate and Transcode to some presets will fail with unknown error
If the sequences being transcoded contains two copies of a master clip, one of which was the product of Duplicating or Copying/Pasting in Project panel, the consolidated version of the project has only one instance of the master clip.
If the project contains multiple master clips for the same asset and Interpret Footage is applied, then the consolidated version will have multiple transcoded copies of the source asset.
If the transcoded sequence contains a hard subclip (i.e., "Restrict Trims to Subclip Boundaries" enabled), the resulting project item is a master clip rather than a subclip.
Merged Clips
Comment markers added to a merged clip get inserted to the component clips, but the Name & Comment entries are not saved.
Hang on right-clicking the current marker in a merged clip in certain circumstances.
Editing/Timeline
Crash on clicking the very bottom of clip in the Timeline and dragging to move the clip. [SubViewImpl.cpp-724]
Crash on Ripple Trim Previous Edit to Playhead for a clip group when that action completely deletes one of the component clips in the group. (TrackItemGroup.cpp-821)
Indefinite hang if sequence contains a QuickTime .mov with an unusual framerate and a CEA-708 caption track
Crash upon creating a sequence from a source with no frame rate specified (e.g., a title imported from a third-party-generated XML)
If a rendered-and-replaced clip has been trimmed, then Restore Unrendered can result in content being out of sync
Multicam
Audio is lost when flattening multicam sequences that were created with dual stereo movies.
If a multicam clip was created with Switch/mono and placed into stereo tracks, then flattening incorrectly maps the audio channels to stereo, with the right channel disabled.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
Effects & Transitions
With Warp Stabilizer applied, Program Monitor shows only upper left corner of the frame, sometimes with alternating whole frames [GPU acceleration only]
Sub-pixel positioning is incorrect for non-linear alpha compositing [GPU acceleration only]
GPU transitions that depend on other layers cannot access those layers
Crash upon clicking outside the Direct Manipulation control for some effects.
Memory leak with certain third-party effects
Crash on clicking Setup button for some third-party transitions.
Loudness Radar' Track FX Editor intercepts keystrokes intended for editing titles (e.g., spacebar)
Crash (Pure Virtual Function Call) on adjusting parameters for some third-party effects.
Some third-party effects get frames from the wrong time in the clip.
UI/Workspaces
All open Project panels get reset to root upon switching between projects that use the same workspace.
The order of open Timelines sometimes gets jumbled upon closing and reopening the project.
Bezier handles for keyframe can be nearly invisible at default brightness.
Closing the Source Monitor when it's showing a scope (e.g., YC Waveform) crashes Premiere (error: CheckBoxControl.cpp-105)
HTML5 panels do not receive Tab events.
Redraw errors on maximizing an HTML5 panel.
Performance (Note: Most of these fixes are also listed under a product area)
In certain scenarios, performance is unacceptable when doing basic editing operations with waveforms displayed in the Timeline.
Scrubbing a growing file on an Xsan can result in very high bandwidth usage with some network configurations.
Playing a multicam sequence in the Source Monitor can result in an unacceptable ratio of dropped frames.
ProRes exports can be very slow when smart rendering.
Poor playback performance with certain third-party I/O hardware on OS X 10.9.

Premiere Pro 2.0 slows when dealing with larger video files

I'm having issues with Premiere Pro 2.0 slowing to a crawl and taking 60-90 seconds to come back to life when dealing with larger .avi's (8+ mins). When I try to play a clip on the timeline, drag the slider over said clip, or play from a title into said clip on the timeline, Premiere hangs. The clips on question are all rendered, and the peak file has been generated for each different clip has well. This is a new problem; the last time I was working with a larger clip (45+ mins, captured from a Hi-8 cam), I had no problems. Now, I experience this slow down with all longer clips, although I've only dealt with footage captured from a Hi-8 cam and also a mini-DV cam. This problem has made Premiere nearly unusable. I'm desperate at this point.
System:
CPU: P4 HT 2.4ghz
Ram: 2x 1gb DDR
Video: ATI Radeon 9000 Series
Scratch Disk: 250gb WD My Book - USB 2.0 (I suspect this might be part of the problem)
OS: XP Pro SP2
I'm not on my machine right now, and I can definitely provide more information if needed.
Thanks in advance.

Aside from some other issues, I found that USB was just not suited for editing to/from, and on a much faster machine, that you list.
FW-400 was only slightly better. It took FW-800, before I could actually use the externals for anything more than storage, i.e. no editing, just archiving.
eSATA would be even better/faster.
Please see Harm's ARTICLES on hardware, before you begin investing.
Good luck,
Hunt
[Edit] Oops, I see that Harm DID link to his articles. Missed that. Still, it is worth mentioning again.
Also, as an aside, PrPro 2.0 has no problem on my workstation when working with several 2 hour DV-AVI's, even when these are edited to/from FW-800 externals.
Message was edited by: the_wine_snob - [Edit]

Adobe Premiere Pro becoming Extremely Slow

I was just editing a vacation video and all of a sudden premiere pro became so slow that it would not even play the video back - I restarted it and my computer multiple times - I ran virus checks and cleanups over and over again and nothing worked. I am completely stumped.....
Any help will be GREATLY appreciated - THANKS!

Ok:
Adobe Premiere Pro CC 7.22
I am currently installing the latest update
OS: Windows 7 Professional
Stuff in the Project:
MPEG-4 format with AVC video codec and AAC LC audio codec
MPEG-PS format with MPEG-2 Video video codec and MPEG-1 Audio Layer 2 audio codec
MPEG-4 format with AVC video codec and AAC LC audio codec
MPEG Audio format with MPEG-1 Audio Layer 3 audio codec
A Title made in Premiere Pro
No error messages
I was trying to playback the video when the problem occurred
This has never happened before
I am also running After Effects and Photoshop
I have no third-party effects or codecs installed
Computer Hardware:
Intel i7 4770 CPU @ 3.4GHZ overclock to 4.0GHZ
16 GB RAM
AMD RADEON 7870
I am not using Mercury GPU Acceleration
This problem only effects the preview window
I will try to playback the video in the preview window and it will either go black or will lag a lot - then I will try to exit and shutdown adobe and it will stop responding - so I have to do a force close
This does not happen with any of my other projects - only this new one
I simply don't understand why this is happening - I deleted everything and got it down to only the GoPro videos and the music and it still does it - but I have done MANY videos with GoPro footage since that is my main camera and this does not happen - I can paste the entire project in another finished video and it works fine - but if I try to create a new project with Mercury GPU acceleration OFF and paste it in there it still freaks out
I have tried to export the section that is different from what I normally edit(the after effects animation) but nothing from the project will export or render - if I try Premiere Pro fails and has to be shutdown - I tried converting the animation to MP4 - which is what I normally edit and the project still freaks out
Here is a link to a video of the problem
THANKS!

10.7.5 suddenly slows and then freezes

My computer has just started to suddenly slow way down and then it freezes completely. When I reboot it seems fine, for perhaps 10 minutes or half an hour, but then it starts to lock up again. Any idea what the problem is? Here is my EtreCheck report:
Problem description:
Mac works perfectly normally for an hour or so and then suddenly slows and then freezes.
EtreCheck version: 2.1.8 (121)
Report generated April 12, 2015 9:28:58 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    Mac Pro (Early 2008) (Technical Specifications)
    Mac Pro - model: MacPro3,1
    1 2.8 GHz Quad-Core Intel Xeon CPU: 4-core
    6 GB RAM
        DIMM Riser B/DIMM 1
            1 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser B/DIMM 2
            1 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser A/DIMM 1
            2 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser A/DIMM 2
            2 GB DDR2 FB-DIMM 800 MHz ok
        DIMM Riser B/DIMM 3
            Empty
        DIMM Riser B/DIMM 4
            Empty
        DIMM Riser A/DIMM 3
            Empty
        DIMM Riser A/DIMM 4
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    Bluetooth: Old - Handoff/Airdrop2 not supported
Video Information: ℹ️
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        DELL SE198WFP 1440 x 900 @ 75 Hz
        Cinema 1600 x 1000
System Software: ℹ️
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Disk Information: ℹ️
    ST3000VX000-9YW166 disk0 : (3 TB)
        disk0s1 (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 3.00 TB (2.04 TB free) - 4 errors
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    ST31000528AS disk1 : (1 TB)
        disk1s1 (disk1s1) <not mounted> : 210 MB
        Sabenza (disk1s2) /Volumes/Sabenza : 999.86 GB (20.97 GB free)
    WDC WD1001FALS-00J7B0 disk2 : (1 TB)
        disk2s1 (disk2s1) <not mounted> : 210 MB
        back up media (disk2s2) /Volumes/back up media : 999.86 GB (402.97 GB free)
USB Information: ℹ️
    Apple Computer, Inc. Apple Cinema Display
    USB2.0 External Mass Storage Device
    Mitsumi Electric Hub in Apple Extended USB Keyboard
        Mitsumi Electric Apple Optical USB Mouse
        Mitsumi Electric Apple Extended USB Keyboard
    Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
    G-TECH OEM ATA Device 00 800mbit - 800mbit max
        disk3s1 (disk3s1) <not mounted> : 210 MB
        time-machine 2 (disk3s2) /Volumes/time-machine 2 : 3.00 TB (1.31 TB free)
Configuration files: ℹ️
    /etc/hosts - Count: 45
Kernel Extensions: ℹ️
        /Applications/TechTool Pro 4.app
    [not loaded]    com.micromat.iokit.TTP4ATADriver (4.1.1) [Click for support]
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        /Applications/Toast 10 Titanium/Toast Titanium.app
    [not loaded]    com.roxio.BluRaySupport (1.1.6) [Click for support]
        /Applications/Utilities/DiskWarrior.app
    [not loaded]    com.alsoft.Preview (4.2) [Click for support]
        /System/Library/Extensions
    [loaded]    com.AmbrosiaSW.AudioSupport (3.2) [Click for support]
    [loaded]    com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
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    [not loaded]    com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]
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    [not loaded]    com.sony.filesystem.prodisc_fs (2.3.0) [Click for support]
    [not loaded]    com.sony.protocol.prodisc (2.3.0) [Click for support]
    [not loaded]    net.pocketmac.driver.BlackberryUSB (2.0.2) [Click for support]
    [not loaded]    net.pocketmac.driver.BlackberryUSBDev (2.0.2) [Click for support]
        /Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
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Launch Agents: ℹ️
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Launch Daemons: ℹ️
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User Login Items: ℹ️
    System Events    Application (/System/Library/CoreServices/System Events.app)
    iTunesHelper    UNKNOWN (missing value)
    DVKeyboardHelper    Application (/Applications/JSM Settings.app/Contents/Resources/DVKeyboardHelper.app)
    Transport Monitor    Application (/Applications/Palm/Transport Monitor)
    Microsoft AU Daemon    Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office 2004/Office/Microsoft Database Daemon)
    Microsoft Database Daemon    Application (/Applications/Microsoft Office X/Office/Microsoft Database Daemon)
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    Dropbox    Application (/Applications/Dropbox.app)
    TechToolProtection    Application (/Applications/TechTool Pro 4.app/Contents/SharedServices/0-StartupInit.service/Contents/Frameworks/TechToo lProtection.app)
    EEventManager    Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins: ℹ️
    RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
    o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    Google Earth Web Plug-in: Version: 7.1 [Click for support]
    Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
    RealPlayer Plugin: Version: Unknown [Click for support]
    AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    DivXBrowserPlugin: Version: 1.4 [Click for support]
    Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    iPhotoPhotocast: Version: 7.0
    googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
    QuickTime Plugin: Version: 7.7.1
    AdobePDFViewer: Version: 10.1.13 [Click for support]
    SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
    eMusic: Version: Unknown [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
    WebEx: Version: 1.0 [Click for support]
Audio Plug-ins: ℹ️
    DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
    Adobe Version Cue CS4 [Click for support]
    Déjà Vu [Click for support]
    DivX [Click for support]
    Flash Player [Click for support]
    Flip4Mac WMV [Click for support]
    Growl [Click for support]
    Java [Click for support]
    Perian [Click for support]
Time Machine: ℹ️
    Time Machine not configured!
Top Processes by CPU: ℹ️
         4%    helpd
         3%    activitymonitord
         1%    WindowServer
         1%    Google Chrome
         1%    SystemUIServer
Top Processes by Memory: ℹ️
    213 MB    Google Chrome Helper
    180 MB    System Preferences
    174 MB    Google Chrome
    155 MB    Mail
    97 MB    mds
Virtual Memory Information: ℹ️
    3.01 GB    Free RAM
    2.44 GB    Active RAM
    343 MB    Inactive RAM
    653 MB    Wired RAM
    504 MB    Page-ins
    0 B    Page-outs
Diagnostics Information: ℹ️
    Apr 12, 2015, 09:26:07 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/Dock_2015-04-12-212607_[redact ed].crash
    Apr 12, 2015, 09:21:05 PM    Self test - passed
    Apr 10, 2015, 03:17:26 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151726_[redacted].crash
    Apr 10, 2015, 03:17:26 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-151726_[redacted].crash
    Apr 10, 2015, 03:16:43 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151643_[redacted].crash
    Apr 10, 2015, 03:15:02 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151502_[redacted].crash
    Apr 10, 2015, 03:03:39 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-150339_[redacted].crash
    Apr 10, 2015, 03:03:39 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150339_[redacted].crash
    Apr 10, 2015, 03:02:35 PM    /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150235_[redacted].crash
    Apr 10, 2015, 03:02:35 PM    /Library/Logs/CrashReporter/mdworker_2015-04-10-150235_[redacted].crash
    Apr 10, 2015, 01:00:02 PM    /Library/Logs/DiagnosticReports/loginwindow_2015-04-10-130002_[redacted].crash
    Apr 10, 2015, 01:00:02 PM    /Library/Logs/CrashReporter/loginwindow_2015-04-10-130002_[redacted].crash
    Apr 10, 2015, 11:12:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-111256_[redacted].crash
    Apr 10, 2015, 11:12:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111256_[redacted].crash
    Apr 10, 2015, 11:11:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-111156_[redacted].crash
    Apr 10, 2015, 11:11:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111156_[redacted].crash
    Apr 10, 2015, 10:53:01 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105301_[redacted].crash
    Apr 10, 2015, 10:53:01 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105301_[redacted].crash
    Apr 10, 2015, 10:52:01 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105201_[redacted].crash
    Apr 10, 2015, 10:52:01 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105201_[redacted].crash
    Apr 10, 2015, 10:52:00 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105200_[redacted].crash
    Apr 10, 2015, 10:52:00 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105200_[redacted].crash
    Apr 10, 2015, 10:51:31 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105131_[redacted].crash
    Apr 10, 2015, 10:51:31 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105131_[redacted].crash
    Apr 10, 2015, 10:51:16 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105116_[redacted].crash
    Apr 10, 2015, 10:51:16 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105116_[redacted].crash
    Apr 10, 2015, 10:50:56 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105056_[redacted].crash
    Apr 10, 2015, 10:50:56 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105056_[redacted].crash
    Apr 10, 2015, 10:50:46 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105046_[redacted].crash
    Apr 10, 2015, 10:50:46 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-105046_[redacted].crash
    Apr 10, 2015, 10:49:29 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104929_[redacted].crash
    Apr 10, 2015, 10:49:29 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104929_[redacted].crash
    Apr 10, 2015, 10:48:00 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104800_[redacted].crash
    Apr 10, 2015, 10:48:00 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104800_[redacted].crash
    Apr 10, 2015, 10:46:59 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104659_[redacted].crash
    Apr 10, 2015, 10:46:59 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104659_[redacted].crash
    Apr 10, 2015, 10:46:29 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104629_[redacted].crash
    Apr 10, 2015, 10:46:29 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104629_[redacted].crash
    Apr 10, 2015, 10:46:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104603_[redacted].crash
    Apr 10, 2015, 10:46:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104603_[redacted].crash
    Apr 10, 2015, 10:44:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104403_[redacted].crash
    Apr 10, 2015, 10:44:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104403_[redacted].crash
    Apr 10, 2015, 10:42:04 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104204_[redacted].crash
    Apr 10, 2015, 10:42:04 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104204_[redacted].crash
    Apr 10, 2015, 10:41:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104103_[redacted].crash
    Apr 10, 2015, 10:41:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-104103_[redacted].crash
    Apr 10, 2015, 10:39:04 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103904_[redacted].crash
    Apr 10, 2015, 10:39:04 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103904_[redacted].crash
    Apr 10, 2015, 10:38:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103803_[redacted].crash
    Apr 10, 2015, 10:38:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103803_[redacted].crash
    Apr 10, 2015, 10:37:03 AM    /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103703_[redacted].crash
    Apr 10, 2015, 10:37:03 AM    /Library/Logs/CrashReporter/ocspd_2015-04-10-103703_[redacted].crash
    Apr 10, 2015, 04:07:03 AM    /Library/Logs/CrashReporter/xpchelper_2015-04-10-040703_[redacted].crash
    Apr 10, 2015, 04:07:03 AM    /Library/Logs/DiagnosticReports/xpchelper_2015-04-10-040703_[redacted].crash
    Apr 10, 2015, 04:02:14 AM    /Library/Logs/DiagnosticReports/spindump_2015-04-10-040214_[redacted].crash
    Apr 10, 2015, 04:02:14 AM    /Library/Logs/CrashReporter/spindump_2015-04-10-040214_[redacted].crash
    Apr 6, 2015, 09:14:29 AM    /Library/Logs/DiagnosticReports/Kernel_2015-04-06-091429_[redacted].panic [Click for details]

Well, I made it to the Apple store and they, contrary to the guys at B&H, confirmed my original suspicion and yours: that the drive was failing. I bought a replacement drive and am restoring my time machine back up now.
I am a bit annoyed that the B&H guys got this one wrong but I have to give them credit for underselling me rather than overselling me; I do appreciate that.
Also worth mentioning is that the 3TB Seagate drive was less than 2 years old and is supposedly still under warrantee. I am looking forward to seeing what kind of support I get from them.
So big thanks to you, Bob, for your very good suggestions.   The Apple community has come through strong for me and I appreciate it.

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions?

Premiere Pro CC2014 Crashes, won't update (U44M1P7), cleaner doesn't help, says projects are from newer version

Hi,
Premiere Pro CC2014 (win 8.1) has stopped working for me. I tried to update yesterday but that failed. Nevertheless, I could still work in PP.
Today when opening any project (I worked on them yesterday) I get this:
Premiere Pro Debug Event
Premiere Pro has encountered an error.
[c:\cloudroom\releases\2014.09\shared\mediacore\mediafoundation\api\in (<-at this point the edge of the dialog box is reached)
Then I get a 'Premiere Pro has encountered a serious error'-message end it's game over.
Restarting doesn't help, this keeps on happening.
So, I tried to update again; update still fails
Uninstalled PP CC2014
Used Adobe Cleaner Tool
Reinstalled PP CC2014, I now get a message:
Installation succeeded, but a patch failed
Errors encountered during installation. (U44M1P7)
Start up PP CC2014, try to open a project I worked on yesterday and get a message that it can't open this because it was created with a newer version.
So, I am screwed. I need a solution asap, as in NOW.
I have deadlines to make.
regards
Jan

U44.. update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
-http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
-http://helpx.adobe.com/creative-suite/kb/error-u44m1i210-installing-updates-ccm.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Premiere pro CC2014 crashes on new imac with AMD Radeon R9 M295X

Premiere Pro CC2014 starting up crashes with error "Premiere Pro could not find any capable video play modules"
We use new iMac with OS X 10.10.1 and graphic card AMD Radeon R9 M295X 4096MB which is working faultlessly with all Adobe programs including Premiere Pro CC. Only Premiere Pro CC 2014 crashes and asks for viodeodriver. No alterations can be made on iMac. Apple guarantees graphic card specifications.It seems to us obvious that PremierePro CC2014 is not compatible with this graphic card. We are completely stuck in our work for more than 2 week!! Does anybody can bring help? If necessary we can send crash report. Thanks!

Discussion moved to Premiere Pro forum for quicker & accurate response.

Je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014

je n'arrive pas à exporter plusieurs pistes audio sur un même fichier depuis premiere pro CC2014. Je souhaite le faire avec un codec plug in Prores (mais là aussi rien de prévu)
merci pour votre aide

Bonjour,
Je ne suis pas du tout spécialiste mais il n'y a aucun problème à exporte plusieurs pistes audio à partir de Première. -Exportation Media> Format : AIFF ou Audio ACC après on peut utiliser Audition si on veut convertir dans un format compressé . En ce qui concerne l'utilisation du codec plug in Prores, as-tu cherché sur le net par ex sur
Exporter converter Plugin for Adobe Premiere and After Effects for Export / Conversion to Apple Prores & HEVC H265 on Wi…/ ,
Miraizon DNxHD and ProRes Codecs Overview ou autres.
Je n'ai pas regardé mais comme tout plugin commercial, faut l'acheter et l'installer avant de pouvoir l'utiliser.

Premiere Pro CC2014 suddenly slow and unusable

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