Premiere Pro Completely launches, then quits unexpectedly without an error message
Installed the Adobe Creative Suite 6 Production Premium three different times. All the software works except for Premiere, everytime.
I have checked the registry, and there are no lingering keys.
I have checked add-ons. Removing them did not fix the problem. Then added back on one-by-one.
I have checked type/font cache - no problem there either.
The video card has been updated - still no luck.
User has complete admin access, so there should be no permission problem (plus, all the other application do launch successfully - photoshop, Illustrator, AfterEffects, etc) .
Win7 Machine
CPU Intel Core 2 Duo T9500 / 2.6 GHz
Number of Cores Dual-Core
Cache L2 cache - 4.0 MB
64-bit Computing Yes
Front Side Bus 800.0 MHz
Multi-GPU Configuration 2 single GPU cards (SLI)
Graphics Processor NVIDIA SLI Dual GeForce 8700M GT 512MB GDDR3 - 512.0 MB GDDR3 SDRAM
PProCS6 does NOT work with SLI
Dual Card SLI http://forums.adobe.com/thread/872941
-problem http://forums.adobe.com/thread/872103
Similar Messages
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Premiere Pro CS 5.5 quitting unexpectedly
I recently bought a new 27in iMac and installed my existing version of CS4 on it - no problems. I then bought the 5.5 upgrade disc new. Installed fine but recurrently quits unexpedtedly. After searching, it seemed that this was probably a problem with Lion. So - got my money back on the iMac, bought another with Snow leopard, got a refund on the 5.5 disc and bought another new one. I have now installed this as an upgrade from CS4 and have exactly the same problem. I have updated to 5.5.2 but no help.
What I need to know is whether this is a soluble problem as I will otherwise need to look at alternative software which would be a great shame as I am very fond of Premiere. Adobe support has been unable to help. Apple have nothing to say.
Thanks
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I downloaded trial versions of Photoshop and Premiere Pro on my brand new MacBook Pro 15" retina 2.8GHz Intel Core i7. OS X 10.9.5
Photoshop works perfectly. When I try to open Premiere, the application icon on the dock flashes and then disappears without an error message. I have tried (several times) to sign out and in again to Creative Cloud. I have also uninstalled and reinstalled Premiere Pro. The same thing continues to happen.
Any suggestions? I'm extremely frustrated as my old version of Final Cut doesn't work on this OS, and I'm keen to try out Premiere before I commit to buying (renting) it.
Thanks, Team.Somekind of hardware incompatibility probably. Tech support will work through install/launch failures probelms with you for no charge if you call/chat them.
Having CS5 installed or uninstalled shoudl have nothing to do with it, both apps can run live on the same system simultaneously. -
Hi, Safari will no longer lanch on my Macbook Pro, It says "Safari quit unexpectedly while using the Quartzcomposer plug-in". I'm currently running 10.9.2, any help would be appreciated.
It gives me this report:
Process:
Safari [893]
Path:
/Applications/Safari.app/Contents/MacOS/Safari
Identifier:
com.apple.Safari
Version:
7.0.3 (9537.75.14)
Build Info:
WebBrowser-7537075014000000~3
Code Type:
X86-64 (Native)
Parent Process: launchd [157]
Responsible:
Safari [893]
User ID:
501
PlugIn Path:
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer .framework/Versions/A/QuartzComposer
PlugIn Identifier: com.apple.QuartzComposer
PlugIn Version:
5.1 (319)
Date/Time:
2014-04-26 19:30:38.021 +1000
OS Version:
Mac OS X 10.9.2 (13C64)
Report Version: 11
Anonymous UUID: 619A9070-C362-7C96-9A9F-C8EED36382FF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (Code Signature Invalid)
Exception Codes: 0x0000000000000032, 0x00007fff74cf2588
VM Regions Near 0x7fff74cf2588:
__DATA
00007fff74c2a000-00007fff74c31000 [ 28K] rw-/rwx SM=COW /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
--> __DATA
00007fff74c31000-00007fff74cf8000 [ 796K] rw-/rwx SM=COW /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
__DATA
00007fff74cf8000-00007fff74cf9000 [
4K] rw-/rwx SM=COW /usr/lib/system/libsystem_m.dylib
Application Specific Information:
dyld: in dlopen()
/System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer .framework/Versions/A/QuartzComposer
Process Model:
Multiple Web Processes
Enabled Extensions:
com.spigot.safari.searchme-B652554955 (1.3 - 1.3) Searchme
com.spigot.safari.ebayshopassist-B652554955 (1.1 - 1.1) Ebay Shopping Assistant
com.spigot.safari.amazonshopassist-B652554955 (1.1 - 1.1) Amazon Shopping Assistant
com.spigot.safari.slicksavings-B652554955 (1.0 - 1.0) Slick Savings
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x00007fff6722d664 ImageLoaderMachO::bindLocation(ImageLoader::LinkContext const&, unsigned long, unsigned long, ImageLoader const*, unsigned char, char const*, long, char const*) + 216
1 dyld
0x00007fff67233364 ImageLoaderMachOCompressed::bindAt(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, int, char const*, ImageLoaderMachOCompressed::LastLookup*, bool) + 116
2 dyld
0x00007fff67233add ImageLoaderMachOCompressed::eachBind(ImageLoader::LinkContext const&, unsigned long (ImageLoaderMachOCompressed::*)(ImageLoader::LinkContext const&, unsigned long, unsigned char, char const*, unsigned char, long, int, char const*, ImageLoaderMachOCompressed::LastLookup*, bool)) + 1693
3 dyld
0x00007fff672333bf ImageLoaderMachOCompressed::doBind(ImageLoader::LinkContext const&, bool) + 63
4 dyld
0x00007fff6722a2f8 ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 168
5 dyld
0x00007fff6722a2cd ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 125
6 dyld
0x00007fff6722a2cd ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 125
7 dyld
0x00007fff6722a2cd ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 125
8 dyld
0x00007fff6722a2cd ImageLoader::recursiveBind(ImageLoader::LinkContext const&, bool, bool) + 125
9 dyld
0x00007fff67229a37 ImageLoader::link(ImageLoader::LinkContext const&, bool, bool, bool, ImageLoader::RPathChain const&) + 179
10 dyld
0x00007fff67220764 dyld::link(ImageLoader*, bool, bool, ImageLoader::RPathChain const&) + 166
11 dyld
0x00007fff6722776d dlopen + 440
12 libdyld.dylib
0x00007fff8e0bf7ee dlopen + 59
13 com.apple.Safari.framework
0x0000000108f721e8 AOSAccountsFramework() + 39
14 com.apple.Safari.framework
0x0000000108f70eed getMMAOSAccountStatusLoginNotification() + 27
15 com.apple.Safari.framework
0x0000000108df5f09 ___ZL29aosAccountsFrameworkAvailablev_block_invoke + 11
16 com.apple.Safari.framework
0x0000000108df3e71 aosAccountsFrameworkAvailable() + 33
17 com.apple.Safari.framework
0x0000000108df3d69 -[CloudTabStore init] + 65
18 com.apple.Safari.framework
0x0000000108df3d18 +[CloudTabStore sharedCloudTabStore] + 58
19 com.apple.Safari.framework
0x0000000108f97150 -[ToolbarController _canShowToolbarItemForCloudTabs] + 29
20 com.apple.Safari.framework
0x0000000108f97893 -[ToolbarController toolbarDefaultItemIdentifiers:] + 154
21 com.apple.AppKit
0x00007fff8cc04b11 -[NSToolbar _defaultItemIdentifiers] + 80
22 com.apple.AppKit
0x00007fff8cc04904 -[NSToolbar _setConfigurationFromDictionary:notifyFamilyAndUpdateDefaults:upgradedConfigura tion:] + 291
23 com.apple.AppKit
0x00007fff8cc0474c -[NSToolbar _setConfigurationUsingName:domain:] + 324
24 com.apple.AppKit
0x00007fff8cc045f4 -[NSToolbar setConfigurationUsingName:] + 201
25 com.apple.AppKit
0x00007fff8cc04431 -[NSToolbar _loadFromUDIfNecessary] + 121
26 com.apple.AppKit
0x00007fff8cc04175 -[NSWindow setToolbar:] + 535
27 com.apple.Safari.framework
0x0000000108f95d5b -[ToolbarController initWithBrowserWindowController:] + 587
28 com.apple.Safari.framework
0x0000000108dc2568 -[BrowserWindowControllerMac windowDidLoad] + 739
29 com.apple.AppKit
0x00007fff8cd9641c -[NSWindowController _windowDidLoad] + 450
30 com.apple.Safari.framework
0x0000000108ff4c13 -[WindowController _windowDidLoad] + 43
31 com.apple.AppKit
0x00007fff8cd7d016 -[NSWindowController window] + 110
32 com.apple.Safari.framework
0x0000000108dc2c9a -[BrowserWindowControllerMac showWindow:] + 50
33 com.apple.AppKit
0x00007fff8ce4a605 -[NSDocument showWindows] + 100
34 com.apple.Safari.framework
0x0000000108d9100b -[BrowserDocument showWindows] + 39
35 com.apple.AppKit
0x00007fff8ce49178 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 458
36 com.apple.AppKit
0x00007fff8ce48f6f -[NSDocumentController newDocument:] + 36
37 com.apple.Safari.framework
0x0000000108f244e3 -[WindowReopener reopenWithArrayOfWindowControllerNames:] + 120
38 com.apple.Safari.framework
0x0000000108f246a4 -[WindowReopener init] + 117
39 com.apple.Safari.framework
0x0000000108f247b3 +[WindowReopener reopenWindows] + 43
40 com.apple.Safari.framework
0x0000000108d060f7 -[AppController _openUntitledFileWhileLaunching:] + 157
41 com.apple.Safari.framework
0x0000000108d02fa3 -[AppController applicationOpenUntitledFile:] + 22
42 com.apple.AppKit
0x00007fff8cd77e20 -[NSApplication _doOpenUntitled] + 447
43 com.apple.AppKit
0x00007fff8cc9af01 __58-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:]_block_invoke + 254
44 com.apple.AppKit
0x00007fff8cc9ac23 __78-[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:]_block_invoke_2 + 140
45 com.apple.AppKit
0x00007fff8cc9a80d -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 746
46 com.apple.AppKit
0x00007fff8cb05b7b -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 323
47 com.apple.AppKit
0x00007fff8cb05909 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 557
48 com.apple.AppKit
0x00007fff8cb0536b -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 242
49 com.apple.Foundation
0x00007fff876e8f0a -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 294
50 com.apple.Foundation
0x00007fff876e8d7d _NSAppleEventManagerGenericHandler + 106
51 com.apple.AE
0x00007fff839aee1f aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 381
52 com.apple.AE
0x00007fff839aec32 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
53 com.apple.AE
0x00007fff839aeb36 aeProcessAppleEvent + 315
54 com.apple.HIToolbox
0x00007fff8532f161 AEProcessAppleEvent + 56
55 com.apple.AppKit
0x00007fff8cb01246 _DPSNextEvent + 1026
56 com.apple.AppKit
0x00007fff8cb00a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
57 com.apple.Safari.framework
0x0000000108d55d00 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 161
58 com.apple.AppKit
0x00007fff8caf4b2c -[NSApplication run] + 553
59 com.apple.AppKit
0x00007fff8cadf913 NSApplicationMain + 940
60 com.apple.Safari.framework
0x0000000108f27c8d SafariMain + 267
61 libdyld.dylib
0x00007fff8e0c05fd start + 1
Thread 1:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib
0x00007fff876b1fe2 __fcntl + 10
1 libsystem_kernel.dylib
0x00007fff876b0a4d fcntl + 240
2 libsqlite3.dylib
0x00007fff8751f85d unixSync + 45
3 libsqlite3.dylib
0x00007fff875334f6 sqlite3WalCheckpoint + 1990
4 libsqlite3.dylib
0x00007fff87544578 sqlite3Checkpoint + 248
5 libsqlite3.dylib
0x00007fff875443ea sqlite3_wal_checkpoint_v2 + 362
6 libsqlite3.dylib
0x00007fff8751f9ca sqlite3WalDefaultHook + 26
7 libsqlite3.dylib
0x00007fff874f6790 sqlite3_step + 1568
8 libsqlite3.dylib
0x00007fff874b9f38 sqlite3_exec + 440
9 com.apple.CFNetwork
0x00007fff8fa8500d __CFURLCache::PostDatabaseOpenPragmaExecute_NoLock() + 35
10 com.apple.CFNetwork
0x00007fff8fa84e19 __CFURLCache::OpenDatabase() + 367
11 com.apple.CFNetwork
0x00007fff8fa84c4f __CFURLCache::ProcessCacheTasks0(bool) + 1373
12 com.apple.CFNetwork
0x00007fff8fa84591 __CFURLCache::ProcessCacheTasks(bool) + 53
13 com.apple.CFNetwork
0x00007fff8fa84066 __CFURLCache::_CFURLCacheTimerCallback0() + 286
14 com.apple.CFNetwork
0x00007fff8fa83ee7 __CFURLCache::_CFURLCacheTimerCallback(void*) + 43
15 com.apple.CFNetwork
0x00007fff8fa83e0f ___ZN12__CFURLCache29SignalWorkerTaskToPerformWorkEv_block_invoke + 18
16 libdispatch.dylib
0x00007fff89e191d7 _dispatch_call_block_and_release + 12
17 libdispatch.dylib
0x00007fff89e162ad _dispatch_client_callout + 8
18 libdispatch.dylib
0x00007fff89e1868f _dispatch_queue_drain + 451
19 libdispatch.dylib
0x00007fff89e199dd _dispatch_queue_invoke + 110
20 libdispatch.dylib
0x00007fff89e17fa3 _dispatch_root_queue_drain + 75
21 libdispatch.dylib
0x00007fff89e19193 _dispatch_worker_thread2 + 40
22 libsystem_pthread.dylib
0x00007fff8be80ef8 _pthread_wqthread + 314
23 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff876b3662 kevent64 + 10
1 libdispatch.dylib
0x00007fff89e1843d _dispatch_mgr_invoke + 239
2 libdispatch.dylib
0x00007fff89e18152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 5:: WebCore: IconDatabase
0 libsystem_kernel.dylib
0x00007fff876b3962 pread + 10
1 libsqlite3.dylib
0x00007fff874b81d4 unixRead + 100
2 libsqlite3.dylib
0x00007fff874de5ee readDbPage + 478
3 libsqlite3.dylib
0x00007fff874dd18d sqlite3PagerAcquire + 349
4 libsqlite3.dylib
0x00007fff8758a3a1 checkTreePage + 289
5 libsqlite3.dylib
0x00007fff8758a7ca checkTreePage + 1354
6 libsqlite3.dylib
0x00007fff8758a7ca checkTreePage + 1354
7 libsqlite3.dylib
0x00007fff8758a98d checkTreePage + 1805
8 libsqlite3.dylib
0x00007fff87505d53 sqlite3VdbeExec + 59651
9 libsqlite3.dylib
0x00007fff874f640a sqlite3_step + 666
10 com.apple.WebCore
0x000000010a06fe39 WebCore::SQLiteStatement::step() + 73
11 com.apple.WebCore
0x000000010a7b990e WebCore::IconDatabase::checkIntegrity() + 110
12 com.apple.WebCore
0x000000010a06f721 WebCore::IconDatabase::performOpenInitialization() + 65
13 com.apple.WebCore
0x000000010a06f033 WebCore::IconDatabase::iconDatabaseSyncThread() + 259
14 com.apple.JavaScriptCore
0x00000001095f753f ***::wtfThreadEntryPoint(void*) + 15
15 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
16 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
17 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib
0x00007fff876aea1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff876add18 mach_msg + 64
2 com.apple.QuartzCore
0x00007fff87afd377 CA::Render::Server::server_thread(void*) + 195
3 com.apple.QuartzCore
0x00007fff87afd2ad thread_fun + 25
4 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
5 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
6 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib
0x00007fff876aea1a mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff876add18 mach_msg + 64
2 com.apple.CoreFoundation
0x00007fff8e593155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation
0x00007fff8e592779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation
0x00007fff8e5920b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation
0x00007fff8772e967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation
0x00007fff8772e76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
8 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
9 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 12:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib
0x00007fff876b2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8be81c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x00000001096026f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore
0x0000000109602215 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore
0x00000001095f753f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 13:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff876b2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8be81c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x0000000109602d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x0000000109602ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001095f753f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 14:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff876b2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8be81c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x0000000109602d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x0000000109602ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001095f753f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 15:: JavaScriptCore::Marking
0 libsystem_kernel.dylib
0x00007fff876b2716 __psynch_cvwait + 10
1 libsystem_pthread.dylib
0x00007fff8be81c3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore
0x0000000109602d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore
0x0000000109602ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore
0x00000001095f753f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib
0x00007fff8be7f899 _pthread_body + 138
6 libsystem_pthread.dylib
0x00007fff8be7f72a _pthread_start + 137
7 libsystem_pthread.dylib
0x00007fff8be83fc9 thread_start + 13
Thread 16:
0 libsystem_kernel.dylib
0x00007fff876b2e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff8be80f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib
0x00007fff8be83fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000001 rbx: 0x00007fff74cf2588 rcx: 0x00007fff749bc460 rdx: 0x00007fff74cf2588
rdi: 0x00007ff138c22b00 rsi: 0x0000000000000001 rbp: 0x00007fff56f11050 rsp: 0x00007fff56f11000
r8: 0x00007fff6725cb70 r9: 0x0000000000000001 r10: 0x00007fff672332f0 r11: 0x0000000010b749eb
r12: 0x00007fff749bc460 r13: 0x00007fff672500b0 r14: 0x00007fff749bc470 r15: 0x00007fff6725cb70
rip: 0x00007fff6722d664 rfl: 0x0000000000010246 cr2: 0x00007fff74cf2588
Logical CPU:
2
Error Code:
0x00000004
Trap Number:
14
Binary Images:
0x108ced000 -
0x108cedffd com.apple.Safari (7.0.3 - 9537.75.14) <170ED2F7-108B-326D-96B6-D54CCA40AA85> /Applications/Safari.app/Contents/MacOS/Safari
0x108cf9000 -
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0x7fff86fa6ff7 com.apple.WhitePagesFramework (10.7.0 - 141.0) <F95E1174-37B7-300C-8ECE-E67A711B6721> /System/Library/PrivateFrameworks/WhitePages.framework/Versions/A/WhitePages
0x7fff86fa7000 -
0x7fff87165fff com.apple.GeoServices (1.0 - 702.15.12) <5A4D463F-689F-3822-BF26-A19D51503019> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff87166000 -
0x7fff87296ff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff87297000 -
0x7fff8729afff libCoreVMClient.dylib (58.1) <EBC36C69-C896-3C3D-8589-3E9023E7E56F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff872a6000 -
0x7fff872adfff com.apple.NetFS (6.0 - 4.0) <8E26C099-CE9D-3819-91A2-64EA929C6137> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x7fff872f5000 -
0x7fff87417ff1 com.apple.avfoundation (2.0 - 651.12) <5261E6EA-7476-32B2-A12A-D42598A9B2EA> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff87418000 -
0x7fff87420fff libMatch.1.dylib (19) <021293AB-407D-309A-87F5-8E782F46753E> /usr/lib/libMatch.1.dylib
0x7fff87421000 -
0x7fff87426fff com.apple.DiskArbitration (2.6 - 2.6) <A4165553-770E-3D27-B217-01FC1F852B87> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff87427000 -
0x7fff87428fff liblangid.dylib (117) <9546E641-F730-3AB0-B3CD-E0E2FDD173D9> /usr/lib/liblangid.dylib
0x7fff87429000 -
0x7fff874a9fff com.apple.CoreSymbolication (3.0 - 141) <B018335C-698B-3F87-AF1C-6115C4FA8954> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff874b0000 -
0x7fff8759afff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff87600000 -
0x7fff87612fff com.apple.ImageCapture (9.0 - 9.0) <BE0B65DA-3031-359B-8BBA-B9803D4ADBF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff87613000 -
0x7fff8769cfff com.apple.ColorSync (4.9.0 - 4.9.0) <B756B908-9AD1-3F5D-83F9-7A0B068387D2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x7fff8769d000 -
0x7fff876b9ff7 libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
0x7fff876ba000 -
0x7fff876bbffc com.apple.SafariServices.framework (9537 - 9537.75.14) <9FFC409C-7FF7-3BA5-8C7E-4A1625D76BBD> /System/Library/PrivateFrameworks/SafariServices.framework/Versions/A/SafariSer vices
0x7fff876bc000 -
0x7fff876c7fff libkxld.dylib (2422.90.20) <EF476345-7A69-3AC0-95ED-0196FB8910CB> /usr/lib/system/libkxld.dylib
0x7fff876c8000 -
0x7fff879c6fff com.apple.Foundation (6.9 - 1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff879c7000 -
0x7fff879d3ff7 com.apple.CalendarAgentLink (7.0 - 138) <B8B63D14-D853-3478-B001-BC67B7E9F993> /System/Library/PrivateFrameworks/CalendarAgentLink.framework/Versions/A/Calend arAgentLink
0x7fff87a08000 -
0x7fff87acaff5 com.aRemove Spigot.
http://www.thesafemac.com/arg-spigot/ -
Adobe Premiere Pro CC launches for some users, but crashes for others.
I am troubleshooting an issue in a college computer lab. Adobe Premiere Pro CC launches perfectly for some users, but crashes for others. All computers are joined to a domain. The program launches successfully under faculty and admin accounts. It launches under my student account and will launch for some students in the class. There are, however, some students who cannot get the program to launch. Each time it fails when attempting to load ImporterQuickTime.prm.
For these students, the following error appears:
Adobe Premiere Pro CC has stopped working
Check Online for a solution and close the program (Tried this nothing seems to come of it)
Close the program
I clicked View problem details
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.2.33
Application Timestamp: 532c3999
Fault Module Name: dvaui.dll
Fault Module Version: 7.2.2.33
Fault Module Timestamp: 532bed86
Exception Code: c0000005
Exception Offset: 00000000002d31c1
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3272
Additional Information 2: 32722596c6b4441ac0840ed9743cbfbb
Additional Information 3: 3e22
Additional Information 4: 3e2260f0a53760c20f23c7e2675c1736
I did check Quicktime and it is not updated to the most recent version. However, if it was a result of Quicktime not being up to date, why can some accounts launch the program while others cannot. I have also updated the graphics driver on one computer. No change. I compared my student Active Directory account to that of one student who could not launch the program. They are in exactly the same place in AD and therefore have the same permissions on the domain. This is a puzzling issue and the instructor is getting frustrated. Any help or suggestions with this matter would be greatly appreciated.
-BarbI have no idea, other than what I said about the program's design requirement for an Admin account and "sometimes" problems on any other account
About the only thing I can suggest is a "remote control" chat session... when a student with a non-working account is having problems
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
Do yosemite and premiere pro 5.5.2 work together without problems?
do yosemite and premiere pro 5.5.2 work together without problems?
Hi,
I don't think we have tested CS5.5 on Yosemite. It might install on it but you should not expect a seamless experience.
Thanks,
Rameez -
and it will not start. Before the reinstallation I was having problems with my computer entering the power save mode. I have reset the mode to high performance. I was unable suddenly to view video on source or preview monitor. Every move I made on Premiere Pro left me with a spinning circle and no choice but to shut down. Now it will not start.
Wrong forum Premiere Pro CS4 & Earlier
When you are in the correct forum, more questions to answer
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Why cant i complete iTunes transactions without receiving error messages etc.?
Why cant i complete iTunes transactions without receiving error messages etc.?
We are fellow users here on these forums, we won't know unless you tell us what the error messages etc are.
If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different error message ... ? -
Having big problems with my new Mac Pro, when I launch Photoshop CC, I get an error message, can carry on but after a few tasks it starts going gar... menus go blank, when you try to save it shows a blank box.... can anybody help?
when I launch Photoshop CC, I get an error message
and what exactly is the text of that error message? -
Hello I Download Adobe Photoshop CC 2014 Last Night
i INSTALLED it But it Crashes in 30-40 Sec After i Launch the Product Without Any Error Message
I Need Help Can You Resolve This ProblemLotfi are you receiving any error messages during the installation? I would recommend reviewing your installation logs for errors. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. You are welcome to post any specific errors you discover to this discussion.
-
I have master suite cs6. on mac osx. bridge has been quitting unexpectedly. Also, getting message at start up that states that "bridge encountered a problem and is unable to read the cache. Please try purging the central cache in Cache Preferences to correct the situation" I have purged the cache several times and adjusted settings with no change. I also downloaded the entire suite and installed. Do I need to uninstall all of the programs before installing the suite? There is not an option to install only Bridge from the install package.
Maria,
Topic or subject titles should be clear, pertinent and concise so that individual users can tell at a glance if they can help or not.
That field is not for attempting to fit your entire question in there.
Please keep this in mind next time you post. Thank you. -
Nokia Store Quits without any error messages.What ...
My inbuilt Nokia store application within my Nokia Asha 305 keeps quiting without any error messages.What do i do to resolve this.I recently updated the S40 OS could that be the reason. And why?
Just reset it to factory. That worked for me
-
I have a 2013 iMac, with OS X version 10.8.5. Have been trying to download OS X version 10.9 (OS X Mavericks) without success; error message "we could not complete your purchase, the product distribution file could not be verified, etc". Please help; TQ
Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you boot, and again when you log in.
Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (not in safe mode) and verify that you still have the problem. Post the results of the test. -
My adobe Photoshop opens, loads full interface, then crashes without any error message etc.
Help?If there is no error from the OS - then it did not crash, just exited.
-
First Time installation of Flipshare software-unable to run without an error message.
Got a Flip video camera for christmas. No battery life out of the box. When I plugged it in to the USB port it loaded the software so it appears in my applications folder but will not run a set up without an error message.
jcm21 wrote:
CCC put up a message that there was a Physical Problem "Library/Application Support/Techtool Protection/McIntosh HD/Directory Backup 2011-11-01-16-28-16"
You should not keep those files for long, and probably shouldn't back them up (if you need them at all -- since you do regular backups, I'm doubtful just how worthwhile that feature is).
"Unable to complete backup. An error occurred while copying files to the backup volume".
One of Apple's maddeningly incomplete messages. Most likely, there's a problem with a file (quite possibly the one CCC didn't like). See #C3 in Time Machine - Troubleshooting for details and instructions on finding and fixing it.
If you continue running the Directory Protection app, be sure to exclude your Time Machine drive from it (as it will just take up lots of room, and won't help repair your backups if there's a problem); and exclude the folders it creates from being backed-up by Time Machine (as they'll create large backups, and you probably can't use the backed-up folders anyway), per #10 in Time Machine - Frequently Asked Questions.
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