Premiere Pro crash on launch

Premiere Pro crash on launch (dvaui.dll fault) for one user, but not on random account created on same machine.
How do fix?

Fonts can cause issues. First, corrupt fonts can cause launch hangs and Titler crashes. Next, there are some fonts that are not corrupt, but just do not work well with Adobe products. One such font is from SunMicro Systems, and installs with OpenOffice - Deja Vu. There are probably many, many more. Some fonts, like Isabelle and Isabella (by some different foundries too), will not cause issues, but just not display properly in many Adobe apps.
Fonts - you can't live without them, and sometimes it's tough to live with 'em, especially some.
Thanks for reporting and good luck,
Hunt
PS - this ARTICLE covers some issues with Titler (can also apply to launch), but is highly PC-centric.

Similar Messages

  • Premiere Pro crashing on launch

    Hi,
    I'm getting stuck on a .vst plugin for Halion in steinberg. First off, I don't need vst plugins in Premiere and second, I need to delete whatever is causing this ASAP so I can work on a project. Cancelling doesn't fix anything and it crashes on launch.
    any ideas?
    thanks,
    Dave

    The VST's are most likely .dll files. I'd check Cubase and maybe its plug-in folder.
    Basically, there are three things that will happen when PrPro loads the VST's:
    1.) they load and function fine in PrPro.
    2.) they load, but cannobe be used by PrPro. The first time that PrPro encounters the VST, there will be a message telling the user that it will not work. Still, it loads and all is fine. You will not see that message again.
    3.) they attempt to load, but hang PrPro.
    Good luck in finding this/these.
    Hunt

  • Premiere Pro Crashes - OpenCL.dll unloaded

    Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
    Log Name: 
    Application
    Source:   
    Application Error
    Date:     
    1/23/2015 11:12:16 AM
    Event ID: 
    1000
    Task Category: (100)
    Level:    
    Error
    Keywords: 
    Classic
    User:     
    N/A
    Computer: 
    AFST-MKT-01
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
    Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
    Exception code: 0xc0000005
    Fault offset: 0x000007feece816a0
    Faulting process id: 0x10d0
    Faulting application start time: 0x01d0372fa5cf9714
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: OpenCL.dll
    Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
    <EventRecordID>14534</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AFST-MKT-01</Computer>
    <Security />
      </System>
      <EventData>
    <Data>Adobe Premiere Pro.exe</Data>
    <Data>8.2.0.65</Data>
    <Data>5486db4a</Data>
    <Data>OpenCL.dll_unloaded</Data>
    <Data>0.0.0.0</Data>
    <Data>50eb1a5b</Data>
    <Data>c0000005</Data>
    <Data>000007feece816a0</Data>
    <Data>10d0</Data>
    <Data>01d0372fa5cf9714</Data>
    <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
    <Data>OpenCL.dll</Data>
    <Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
      </EventData>
    </Event>
    Please help me find a solution to this problem. Thanks!

    Check for corrupted or poorly-constructed fonts installed on your system.  A free font manager like the ones listed here:
    Best Free Font Manager
    can help with that.  I use FontFrenzy.  Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them.  Go into the Adobe apps and see if you still get the error.  If not, then you know the problem font is in the half you deleted.  Restore them and delete half again from just that group.  And so on until you find the bad font(s).
    Jeff

  • CC Premiere Pro crashes on start up with "Not Responding"

    CC Premiere Pro crashes on start up with "Not Responding".
    Tried:
    1. Reboot
    2. Updating Graphics Drivers.
    3. Removing Red Giant Plug-Ins from my current Adobe Common Folder.
    4. Running in compatibility mode for Windows 7
    5. Running as Admin
    All Failed.
    Got a film deadline in 24 hours, really need this fixed like 5 hours ago. Any help would be amazing.

    Type Crash on Launch into the forum search.  You'll get all the known fixes.

  • Premiere CC crashes on launch on Lenovo ThinkPad W530/Quadro K2000M

    Hey everyone!
    I can't get Premiere Pro CC to launch on my new laptop--Lenovo ThinkPad W530 with Quadro K2000M graphics. On launch I get "Adobe Premiere CC has stopped working."
    The K2000M is on the approved list, so I was hoping that wouldn't be a problem. But uninstalling the nVidia drivers does actually allow me to open Premiere, so clearly that is the problem. I went to the Lenovo site and I'm using the most up-to-date driver (9.18.13.1270/8.15.10.2725/G5DE43WW).
    Things that didn't work that I've seen elsewhere on this forum:
    - signing out of and into Creative Cloud
    - running Premiere in Windows 7 compatibility mode
    - running Premiere as administrator
    Any help in getting the program and the nVidia running at the same time would be appreciated...I have a project coming up shortly.
    Matt Levie
    If it helps, here's the problem signature:
    Problem signature:
      Problem Event Name:    BEX64
      Application Name:    Adobe Premiere Pro.exe
      Application Version:    7.2.1.4
      Application Timestamp:    52aed7f3
      Fault Module Name:    StackHash_1dc2
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Offset:    0000000000000000
      Exception Code:    c0000005
      Exception Data:    0000000000000008
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    1dc2
      Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d
      Additional Information 3:    eae3
      Additional Information 4:    eae36a4b5ffb27c9d33117f4125a75c2

    Unfortunately, the crash data you posted doesn't give us any clues.
    It looks like the driver you're on is very fresh: 2014-1/5. Another user recently reported a different problem on a Lenovo w/ the K1000M (http://forums.adobe.com/message/5987620#5987620). Don't know yet what driver he's on, but if he's also on a new one, I'd begin to suspect a bug in the driver.
    Some additional data could be illuminating. Premiere installs a utility called GPUsniffer. You'll find it here: C:\Program Files\Adobe\Adobe Premiere Pro CC. However, unless you read quicker than I do--and I mean waaaay faster--launching it from there won't do much good. You'll have to open the command console, navigate to the path above, and type gpusniffer.exe. (Let me know if you need more explicit instructions for getting around in the console.) Then copy the report and paste it here.
    edited to add: To help determine if the current Lenovo K2000M driver is at fault--and possibly get yourself back in business--please roll back to an earlier driver.

  • Premiere pro crashing upon opening projects

    Whenever I try to open a project I've previously been working on I get and error and Premiere pro crashes. I've found a workaround in the form of deleting my preferences, but I have to do this everytime which doesn't seem normal.
    First time using support so I'm not sure if I need to provide more
    This is the crashreport
    Problem signature:
      Problem Event Name:          APPCRASH
      Application Name:          Adobe Premiere Pro.exe
      Application Version:          7.2.1.4
      Application Timestamp:          52aed7f3
      Fault Module Name:          aticfx64.dll
      Fault Module Version:          8.17.10.1230
      Fault Module Timestamp:          52540642
      Exception Code:          c0000005
      Exception Offset:          00000000000a1a4e
      OS Version:          6.1.7601.2.1.0.256.1
      Locale ID:          3081
      Additional Information 1:          3f3b
      Additional Information 2:          3f3bfa8c58092881edeecad35641e2c4
      Additional Information 3:          7bc3
      Additional Information 4:          7bc34bbf1df47809e434a387a1f71c12

    Hi justinB,
    Welcome to the Forums.
    Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
    Regards,
    Vinay

  • Premiere Pro crashes when opening the program. what to do

    Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?

    You may get more specific help in that forum http://forums.adobe.com/community/premiere
    When you go there, you need to provide a LOT more information for anyone to help
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
    crash on launch
    You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

  • Premiere pro doesn't launch

    Hi,
    I use creative cloud since 2 months, illustrator, photoshop, in design work well, except premiere pro, when I launch it it crash, each time.
    I work on Macbook Pro Retina, 10.9.3, 2.6Ghz, Core i7, RAM 16GB, NVIDIA GeForce GT 650M 1024 Mo.
    Help, please !
    Thanks
    Olivier

    FOR MAC USERS
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0
    -Mac Retina Bug http://forums.adobe.com/thread/1159632
    -Mac & nVidia Driver http://forums.adobe.com/thread/1075592
    -and http://www.nvidia.com/object/mac-driver-archive.html
    -Troubleshooting guide for Mac freeze
    -http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    -External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
    -OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Premiere Pro crashes when i start it up. Help please :-)

    Premiere Pro crashes when i start it up. Help please :-)

    Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

  • Adobe premiere pro crashes on start up.

    Hi,
    I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
    Thanks!

    Hi jrm112233,
    Thanks for posting on Adobe forums.
    Please tell us What is OS you are using ?
    1. Are you using Premiere Pro CC or CS6 ?
    2. For how long you have issue with Premiere Pro ?
    3. What is Graphics card are you using ?
    4. Do you have some 3rd party plugin installed ?
    Thanks
    Sandeep

  • Adobe flash cs5 pro crashes when launched.

    Adobe flash cs5 pro crashes when launched. The name of the problem is named 'Appcrash.' The application name is 'flash exe'. Application version 11.0.0.485. Name of the module with this faults is Adobepsl.dll. and the So version?: 6.0.6002.2.2.0.768.2
    When I start Flash cs5 there appears a small box which tells me that it is importing files, where I didn't ask for. This happened after I imported a video animation from Photoshop Cs3. But now I just want to start a new project which it doesn't allow. I get only the flash sign and the fonts and than during the building workspace, i get the errorreport. Anyone knows what to do? Because it is not only frustrating, now I can not work on my website projects which I have to finish soon, aaaahhhhhaaaaaahhhhhhhh.
    Thanks for reading and hopefully someone knows something to help me out of this misery. Oh I reinstalled flash cs5 allready, but nothing changed!.......

    Hello,
    We need you to recreate preferences to help resolve this issue as Jose suggests. Follow this KB article and see if it helps you.
    http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
    Regards,
    Suhas Yogin

  • My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

    My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

    Yes, if you're a Cloud subscriber and are running a 64 bit operating system.

  • WHY IS MY PREMIERE PRO CRASHING AT START UP?????

    WHY IS MY PREMIERE PRO CRASHING AT START UP?????

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

  • Can't get Adobe Premiere Pro CS5 to launch.

    Can't get Adobe Premiere Pro CS5 to launch. I click the icon and get the circular (opening animated icon) for about 3 seconds and then nothing. I've have this problem before and rebooting worked - not this time. I've went into the Adobe Premiere preferences files in the USERs directory and deleted the Premiere Pro file as an option to fix this issue which I found on this discussion board and that didn't work either.

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors

  • Premiere Pro Crashes "A serious error"  when opening clips or playing from a sequence.  How to fix?

    My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything.  Please help!

    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

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