Premiere Pro crash on startup - Sony Vaio

Hi. I have had Premiere Pro CC 2014 - Trial version working for the past 4-5 days (~19 Nov 2014), but now it crashes on loading at the splash screen stage with the following signature. [Note it takes about 30-60 seconds to get to the splash screen when loading].
I've re-installed the video drivers (as per a previous post), but the problem isn't fixed. I haven't installed anything else except MediaFire, but this didn't cause the crash previously and don't allow it to load on boot. Windows 7 is updated fully again today. Will I have to do a clean boot and then see if PP works?
Any help appreciated.
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 8.1.0.81
Application Timestamp: 5426694c
Fault Module Name: amdocl64.dll
Fault Module Version: 2.4.650.9
Fault Module Timestamp: 4e0e8b89
Exception Offset: 00000000003a704c
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 3081
Additional Information 1: b5ec
Additional Information 2: b5ecbc54ea63b153c04fd19c705f7036
Additional Information 3: 841a
Additional Information 4: 841ac5e7b32fbb0f3bce232b1c9a5e20

Removing amdocl64.dll has allowed PP to load.
Like others, I'd like to know what this dll is, before deleting it completely.
I'll keep searching Google. Many of Google links head back to sites similar to this one without any info on what the DLL is for.
(I generally know what a DLL is). Perhaps it is linked to an AMD CPU (I don't have) or GPU (I doubt I have).

Similar Messages

Premiere Pro Crashes on startup, how do I prevent this?

I tried updating the Graphic card, Premeire Pro and Updates on windows, but it still crashes on startup.
I have a
HP Pavilion DV7 64bit (Intel Core i5-3210M CPU @ 2.50 GHZ 2.50GHZ)
6.00 GB Ram
Graphics Devices: Intel HD Graphics 4000, NVIDA GeForce GT 630M
I checked my event viewer and it showed me this
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x15cc
Faulting application start time: 0x01cf3ac71b3f885c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Faulting module path: unknown
Report Id: 6bad96c4-a6ba-11e3-8f91-685d43994a98

>Graphics Devices: Intel HD Graphics 4000, NVIDA GeForce GT 630M
Dual video problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575

Premiere Pro Crashing on Startup

Hello,
I am having problems launching Premiere Pro CC 2014. I am using OSX 10.10.2. Every time I try and start the program and open a project, it starts to load and then it instantly crashes. I am not having any problems with any other CC programs. It should be noted that I am using GTX 970 Graphics Cards 2x SLI. Any suggestions to fix this would be greatly appreciated. I have tried uninstalling and reinstalling multiple times.

Try this..
Try holding down the ALT key while you launch Premiere. It will reset the program's preferences. I've had to do it a few times when things got weird.

How do i fix CS4 Premiere Pro crash on startup?

Used to work fine. Havn't used the software in a year or so.
Tried reinstalling. No luck. Tried downloading all the available updates and they installed but when i restarted the program it still shows version 4.0.0!
Then after the opening version screen immediately crashes.
Tried trashing prefs. No luck either.
Please help!

After de-installing use cleaner tool then re-install.
Adobe CLEANER Tool

Muse Script Errors During Startup. Also Dreamweaver and Premiere Pro Crash during Startup.

I have a brand new iMac i7 with 16gig Ram. Multiple Problems with Applications Launching Successfully.
Error: HTMLLoader failed to initialize
          at flash.html::HTMLLoader/initHTMLEngine()
          at flash.html::HTMLLoader()
          at mx.core::FlexHTMLLoader()
          at mx.core::ClassFactory/newInstance()
          at mx.controls::HTML/createChildren()
          at com.adobe.muse.widgets::MuseHTML/createChildren()
          at mx.core::UIComponent/initialize()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
          at mx.core::UIComponent/addChildAt()
          at spark.components::Group/addDisplayObjectToDisplayList()
          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
          at spark.components::Group/setMXMLContent()
          at spark.components::Group/createChildren()
          at mx.core::UIComponent/initialize()
          at com.adobe.muse.widgets::BaseAttachingWidget/initialize()
          at com.adobe.pash.ui::DocumentCanvas/initialize()
          at com.adobe.pash.ui::PreviewCanvas/initialize()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
          at mx.core::UIComponent/addChildAt()
          at spark.components::Group/addDisplayObjectToDisplayList()
          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
          at spark.components::Group/setMXMLContent()
          at spark.components::Group/createChildren()
          at mx.core::UIComponent/initialize()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
          at mx.core::UIComponent/addChildAt()
          at spark.components::Group/addDisplayObjectToDisplayList()
          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
          at spark.components::Group/setMXMLContent()
          at spark.components::Group/createChildren()
          at mx.core::UIComponent/initialize()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
          at mx.core::UIComponent/addChildAt()
          at spark.components::Group/addDisplayObjectToDisplayList()
          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
          at spark.components::Group/setMXMLContent()
          at spark.components::Group/createChildren()
          at mx.core::UIComponent/initialize()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::childAdded()
          at mx.core::UIComponent/addChildAt()
          at spark.components::Group/addDisplayObjectToDisplayList()
          at spark.components::Group/http://www.adobe.com/2006/flex/mx/internal::elementAdded()
          at spark.components::Group/setMXMLContent()
          at spark.components::Group/set mxmlContent()
          at spark.components::SkinnableContainer/set mxmlContent()
          at spark.components::SkinnableContainer/createDeferredContent()
          at spark.components::SkinnableContainer/createContentIfNeeded()
          at spark.components::SkinnableContainer/createChildren()
          at spark.components::Application/createChildren()
          at mx.core::UIComponent/initialize()
          at spark.components::Application/initialize()
          at spark.components::WindowedApplication/initialize()
          at com.adobe.pash.air::PASHonAIRApplication/initialize()
          at MuseOnAIR/initialize()
          at mx.managers.systemClasses::ChildManager/childAdded()
          at mx.managers.systemClasses::ChildManager/initializeTopLevelWindow()
          at mx.managers::SystemManager/initializeTopLevelWindow()
          at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::kickOff()
          at mx.managers::SystemManager/http://www.adobe.com/2006/flex/mx/internal::preloader_completeHandler()
          at flash.events::EventDispatcher/dispatchEventFunction()
          at flash.events::EventDispatcher/dispatchEvent()
          at mx.preloaders::Preloader/timerHandler()
          at flash.utils::Timer/_timerDispatch()
          at flash.utils::Timer/tick()
AND
TypeError: Error #1009: Cannot access a property or method of a null object reference.
          at mx.controls::HTML/measure()
          at mx.core::UIComponent/http://www.adobe.com/2006/flex/mx/internal::measureSizes()
          at mx.core::UIComponent/validateSize()
          at mx.managers::LayoutManager/validateSize()
          at mx.managers::LayoutManager/doPhasedInstantiation()
          at mx.managers::LayoutManager/doPhasedInstantiationCallback()
Please Help!

1st idea... uninstall and reinstall
Discussions of RE-installing
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
2nd idea... ask program questions in the individual program forums
If you start at the Forums Index http://forums.adobe.com/index.jspa
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says ALL FORUMS) to open the drop down list and scroll

Premiere Pro crashes when i start it up. Help please :-)

Premiere Pro crashes when i start it up. Help please :-)

Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1

CC Premiere Pro crashes on start up with "Not Responding"

CC Premiere Pro crashes on start up with "Not Responding".
Tried:
1. Reboot
2. Updating Graphics Drivers.
3. Removing Red Giant Plug-Ins from my current Adobe Common Folder.
4. Running in compatibility mode for Windows 7
5. Running as Admin
All Failed.
Got a film deadline in 24 hours, really need this fixed like 5 hours ago. Any help would be amazing.

Type Crash on Launch into the forum search. You'll get all the known fixes.

Adobe premiere pro crashes on start up.

Hi,
I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
Thanks!

Hi jrm112233,
Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep

How to capture HD/SD in Premiere Pro 2.0 using Sony HVR-M15U?

I have mini dv tapes.Some are HDs and SDs. How to capture these tapes in Premiere Pro 2.0 using Sony HVR-M15U deck?
Please help
Mark

Hi Jim,
Thank you for the respond.
Yes, I tried already that way but it didn't work. The deck plays. I saw also in the monitor I connected to the deck has display. But it's not in Premiere Pro 2.0. I only saw the timecode running but it has no display. And I tried to save what I'm capturing but it says no frame captured if I not mistaken.
Fortunately, I did captured the video by "passthrough" - I mean by using the videocamera. I connected the videocamera to INPUT ports of the deck. And the firewire connected to my PC and the deck. I played the tape of course in the videocamera and begun capturing with no problem. But I think I lost the quality of the video, did I?
Jim, if you have some tips can you share it to me. I will appreciate it so much.
Thanks again.
Mark

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?

Yes, if you're a Cloud subscriber and are running a 64 bit operating system.

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

WHY IS MY PREMIERE PRO CRASHING AT START UP?????

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro Crashes "A serious error" when opening clips or playing from a sequence. How to fix?

My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything. Please help!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere pro crashing upon opening projects

Whenever I try to open a project I've previously been working on I get and error and Premiere pro crashes. I've found a workaround in the form of deleting my preferences, but I have to do this everytime which doesn't seem normal.
First time using support so I'm not sure if I need to provide more
This is the crashreport
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          7.2.1.4
Application Timestamp:          52aed7f3
Fault Module Name:          aticfx64.dll
Fault Module Version:          8.17.10.1230
Fault Module Timestamp:          52540642
Exception Code:          c0000005
Exception Offset:          00000000000a1a4e
OS Version:          6.1.7601.2.1.0.256.1
Locale ID:          3081
Additional Information 1:          3f3b
Additional Information 2:          3f3bfa8c58092881edeecad35641e2c4
Additional Information 3:          7bc3
Additional Information 4:          7bc34bbf1df47809e434a387a1f71c12

Hi justinB,
Welcome to the Forums.
Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
Regards,
Vinay

Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence

I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
My project was saved in Premiere Pro with the cursor stuck on my new time-lapse sequence. Now, Premiere Pro crashes when I try to open the project....Please help URGENTLY?

>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ

Premiere Pro crashes when opening the program. what to do

Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?

You may get more specific help in that forum http://forums.adobe.com/community/premiere
When you go there, you need to provide a LOT more information for anyone to help
-PPro Information FAQ http://forums.adobe.com/message/4200840
Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Premiere Pro crash on startup - Sony Vaio

Similar Messages

Maybe you are looking for