Premiere Pro crashes after making a new sequence from media file

Every time I upload a video file and make it into a new sequence, a message pops up saying, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I've already re-installed the program, and checked to see if I had SP1 which I do. The crash report says:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007fee3d916a0
Faulting process id: 0x18b4
Faulting application start time: 0x01d01f2d436f22a0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: d2fb308f-8b20-11e4-80e1-d897ba034251
Any ideas on what I can do to get it to work again??

In light of the faulting module (OpenCL.dll) and the exception code (0XC000005), I'd start by updating the graphics driver--manually through the card manufacturers site--or, if it's a laptop, from the computer manufacturer's site. Don't rely on Windows to get you the latest. If that doesn't work, try switching the Renderer to Software Only [File>Project Settings>General].
If those measures don't work, then check the suggestions in this article: Computer tricks and tips: How to Fix 0xC0000005 Error

Similar Messages

Premiere Pro crashes after quit - Mac OSX Lion

Greetings,
Symptoms:
I'm experiencing a consistent crash behavior after quiting Premiere Pro (ver 5.5.1 and 5.5.2). The complexity of the project doesn't seem to matter and once it crashes, i get the prompt indicating the app encountered a serious error and will try to save the project. I then get the usual crash report prompt to send to apple followed by the adobe crash report a few minutes later (must be why i see "dynamiclinkmanager" in top for a bit after PP crashes).
If I reopen PP, I'm prompted with a dialog box asking if I want the last project opened. If I say yes, I'm back to a crash before any assets load (unexpected serious error and the app will need to close) followed by the crash reports again for apple and adobe. Basically, i get one chance to make a project and it goes bad when closing the application.
I'm using an install from a DVD, but had also tried the web version. I was able to create a couple projects with the web version (trial) and then when I got the DVD, i believe i used that for updating/authenticating, etc - maybe that's where things went south (anyone else observe a similar pattern?). I didn't think too much of mixing the DVD content with the web install, so the steps around how i mixed those two sources is somewhat fuzzy.
For reference, i'm pasting the crash report inline. To reproduce, I just had to open PP, click no when asked to open the last project that unexpectedly quit, and then just hit quit and got the crash. I didn't do anything other than accept the project defaults in order to test out hitting command-Q.
If I can provide futher info to help with a repro, please let me know.
Any help is appreciated and thanks in advance,
Todd
<<begin crash report>>
Process:         Adobe Premiere Pro CS5.5 [280]
Path:            /Volumes/VOLUME/*/Adobe Premiere Pro CS5.5.app/Contents/MacOS/Adobe Premiere Pro CS5.5
Identifier:      com.adobe.AdobePremierePro
Version:         5.5.2 (5.5.2)
Code Type:       X86-64 (Native)
Parent Process: launchd [126]
Date/Time:       2011-12-08 21:42:17.998 -0800
OS Version:      Mac OS X 10.7.2 (11C74)
Report Version: 9
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[280]: garbage collection is OFF
terminate called without an active exception
abort() called
Message was edited by: Jeff Bellune. Edited for brevity.

Thanks for reply zikade, here's my rig:
Model Name:          Mac Pro
Model Identifier:          MacPro5,1
Processor Name:          6-Core Intel Xeon
Processor Speed:          2.66 GHz
Number of Processors:          2
Total Number of Cores:          12
L2 Cache (per Core):          256 KB
L3 Cache (per Processor):          12 MB
Memory:          64 GB
ATI Radeon HD 5770:
Chipset Model:          ATI Radeon HD 5770
Type:          GPU
VRAM (Total):          1024 MB
Regarding en/disabling the mercury engine, is there another place to toggle that? I didn't think i had any other choice at this time with my card option (until i get a nvidia cuda card). FWIW, When creating a new project, the options in the drop down menu for "Video Rendering and Playback" is greyed out with "Mercury Playback Engine Software Only" as the selected option.
I was also thinking of putting a fresh Lion install on another disk (bah, would prefer to not have to do this since I have other stuff all nice and set up on current OS install), but at this point I'm fine to take the hit and level the playing field w/ a fresh OS, image that for downstream testing if a fresh install is needed again, and then start installing things one at a time until something goes wrong.
It seems (i hope) this error could be caused by something pretty basic as it is a complete showstopper. Unless somehow what I'm doing is super unique, there would be other folks out there dead in the water, to, but making waves.

Premiere Pro Crashing on Loading (even empty) Sequences

Prmiere Pro CS5 freezes and then crashes when I try to open any sequence. It is unusable. I have a new Dell Precision M6700, Windows 7 64bit, SP1, Intel Core I7 3940XM CPU @3.00GHz, 16Gb Ram, NVidia Quadro K5000M. I have uninstalled and reinstalled Premier Pro twice, as well as installing and uninstalling the whole Master Collection twice, to no avail. I have also run full diagnostics on the laptop and everything thing appears to be fine... Please help!!

>diagnostics on the laptop
Does your laptop have dual video?
If yes, read below... if no, ignore
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
Also, what is your nVidia driver version?
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7

Premiere Pro Crashes after last update

Premiere Pro WILL NOT RUN since running the update last week. I'm in the middle of a big project and I cannot get the program to boot completely.
Computer: Dell Precision Mobile m6700, Win 7, 32GB RAM, nVidia K4000 card. Win 7 is up to date.
The error message is [..\..\src\TickTime.cpp-121]
Here is the error reporting from the dialog:
Problem signature:
Problem Event Name:    APPCRASH
Application Name:    Adobe Premiere Pro.exe
Application Version:    7.1.0.141
Application Timestamp:    526b4b24
Fault Module Name:    MSVCR100.dll
Fault Module Version:    10.0.30319.1
Fault Module Timestamp:    4ba220dc
Exception Code:    40000015
Exception Offset:    00000000000760d9
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    77b0
Additional Information 2:    77b047d66f861c9bf4b14af605bb110d
Additional Information 3:    5076
Additional Information 4:    507694edd22aca9ddcf76452c7ddcef0
Also noted; When the application quits (right at the beginning), and I can finally get it to really quit on the screen, it's still showing as running in the Task Manager.
I have reinstalled Windows and have tried about everything I can think of to isolate the problem, but it will not go away.

"The 0x40000015 error may be caused by windows system files damage. There can be many events which may have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware attack or by an improper shutdown of the computer. All the above activities may result in the deletion or corruption of the entries in the windows system files. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application."
http://www.sevenforums.com/general-discussion/268188-unknown-software-exception-0x40000015 .html

Mail crashes after making a new smart mailbox.

I've made a new smart mailbox containing mails that are NOT in any ather mailbox. After saving, I saw the beachball for a few seconds, then mail crashes. Now I can't start it. Mail crashes every time. I've restored the MailData folder from TM, but it's the same. Any ideas?

In light of the faulting module (OpenCL.dll) and the exception code (0XC000005), I'd start by updating the graphics driver--manually through the card manufacturers site--or, if it's a laptop, from the computer manufacturer's site. Don't rely on Windows to get you the latest. If that doesn't work, try switching the Renderer to Software Only [File>Project Settings>General].
If those measures don't work, then check the suggestions in this article: Computer tricks and tips: How to Fix 0xC0000005 Error

Premiere Pro Crashes - OpenCL.dll unloaded

Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
Log Name:
Application
Source:
Application Error
Date:
1/23/2015 11:12:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
AFST-MKT-01
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007feece816a0
Faulting process id: 0x10d0
Faulting application start time: 0x01d0372fa5cf9714
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
<EventRecordID>14534</EventRecordID>
<Channel>Application</Channel>
<Computer>AFST-MKT-01</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>OpenCL.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>50eb1a5b</Data>
<Data>c0000005</Data>
<Data>000007feece816a0</Data>
<Data>10d0</Data>
<Data>01d0372fa5cf9714</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>OpenCL.dll</Data>
<Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
</EventData>
</Event>
Please help me find a solution to this problem. Thanks!

Check for corrupted or poorly-constructed fonts installed on your system. A free font manager like the ones listed here:
Best Free Font Manager
can help with that. I use FontFrenzy. Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them. Go into the Adobe apps and see if you still get the error. If not, then you know the problem font is in the half you deleted. Restore them and delete half again from just that group. And so on until you find the bad font(s).
Jeff

Premiere Pro Crashes "A serious error" when opening clips or playing from a sequence. How to fix?

My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything. Please help!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence

I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
My project was saved in Premiere Pro with the cursor stuck on my new time-lapse sequence. Now, Premiere Pro crashes when I try to open the project....Please help URGENTLY?

>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
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Nikon D7000 .MOV files in Premiere Pro and After Effects CS5.5

I recently upgraded from Production Premium CS5 to CS5.5. Initially Nikon D7000 .MOV files used in previous CS5 Premiere Pro project would not play well in CS5.5. Now .MOV files do work in both PP and AE CS5.5. Here are the steps I followed. Not recommending you follow my steps exactly, just providing info for those that are interested.
1.       Launch Premiere Pro CS5.5 and open previous PP CS5 project, convert project to CS5.5 and rename project file as not to replace previous CS5 project file.
a.       At this point .MOV files do not play in new project or in AE CS5.5
b.      Close Premiere Pro and After Effect if still running.
2.       Using Adobe Bridge CS5.5, batch rename;
a.       Make copies of original files to new folder location while renaming file extension from .MOV to .mpg
b.      Let Adobe Bridge finish creating all new thumbnail previews.
c.       Leave Bridge running in background.
3.       Launch Premiere Pro CS5.5, let Premiere finish recreating thumbnail previews if needed.
a.       Attempt to preview existing .MOV file in project. It worked for me.
b.      Attempt to play sequence containing .MOV files. It worked for me.
c.       Attempt to play or modify sequence .MOV files in AE CS5.5 via Dynamic Link within Premiere. It worked for me.
d.      Close Premiere Pro project and AE projects if open.
4.       Create new Premiere Pro project and sequence
a.       Import a different Nikon D7000 .MOV file not previously used or renamed.
b.      Attempt to play this newly imported .MOV file. This worked for me as well.
c.       The new, previously un-renamed .MOV file also worked in AE CS5.5 for me.
I will perform additional tests but at the moment Nikon D7000 .MOV files are working for me in CS5.5 after initially performing a batch rename in Bridge CS5.5 from .MOV to .mpg and letting Bridge create preview files. Even .MOV files not renamed now work.
An example of Nikon D7000 footage edited with Adobe Premiere Pro CS5.5, After Effects CS5.5, and Sound Booth CS5 can be seen on my blog, http://stevelandonsmyth.typepad.com/steve-landon-smyths-blog/2011/07/my-first-hd -video-shoot-with-nikon-d7000.html
My system: MacBook Pro 17" 2.3 GHz i7 quad core, 8GB RAM, 500MB SSD
Message was edited by: Steve Landon-Smyth

Hello,
I see 2 post in this thread from Todd that say they are working on a fix and it should be out soon. One is from July, the other from August. It is now Sept 7th and I still see no patches or fixes for any bugs. I spent 400 dollars on an upgrade, but is this upgrade going to be supported?
This is making me rethink upgrading to the .5's in the future.
It is a minor bug to most, but in that sense it should be an easy quick fix. Am I wrong? Is this really a complicated issue?
I apologize if this comes off like a rant, but thats kinda what it is. It is not hard to batch rename files, but its a pain to have to relink all those files in PP.

Adobe Premiere Pro crashes on video preview

Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
My stupid video card is "SAPPHIRE VAPOR-X R9 270X 2G G5", like I said I updated the drivers, because it was causing problems, it is still uncertain if the update fixed those issues, but now I have a problem with Premiere, which was working fine before that.
I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
Any ideas?

Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that?

Why is "edit in Audition" greyed out in Premiere Pro and After Effects?

Since the CC 2014 launch, the option in in Premiere Pro and After Effects to "edit in Audition" is greyed out. Right-clicking a clip in Premiere Pro doesn't have an option for Audition. I cannot send my compositions, sequences or clips to Audition for audio editing. I contacted an Adobe Support personnel earlier this evening. They suggested to go into my Mac's System Preferences and enable a root user, log out of my account, log into the root user, shut down and boot up into safe mode. None of these scenarios worked. It is still greyed out, in both user accounts.
Is this a known issue? I even uninstalled and reinstalled Audition. Still nothing. All my Adobe apps are updated. My Mac is updated. Again, never had this issue before.
I'd appreciate any assistance!
Thank you!
Cheers,
Evan Lockhart

I may have an answer for you, but not sure if my resolution will work for Macs.
First, here's my system and initial info. I'm using a work computer, operating system is Windows 7. I just upgraded to Adobe CC 2014 about a week ago, and I also uninstalled the previous versions of all my Creative Cloud programs after installing the new versions (CC 2014 doesn't just update the previous version, it installs a new program and doesn't automatically uninstall the previous CC programs). Not sure if the uninstall is necessary, for this resolution to work.
Anyway, after I installed Premiere Pro CC 2014 and Audition CC 2014, the Edit Clip in Adobe Audition command was available from the Edit menu in the Menu bar, but was disabled in the right-click menu for the sequence (for the right-click menu, it was visible, but greyed out and disabled). When I tried to use the command from the Edit menu in the Menu bar, it gave me a dialog box to fill out and it created a new folder (titled "Adobe Audition Interchange"). So, the command, when selected from the "Edit menu" obviously uses a different process than the command from the right-click menu. Anyway, I didn't want a new folder created or to fill out a dialog box, I just wanted it to behave like it used to. Basically, when I right-click the sequence and select Edit Clip in Adobe Audition from the right-click menu, it just opens Audition and the audio waveform is visible.
I was able to resolve this and get the right-click command working by reading a couple of articles on this same issue from Adobe CC (not CC 2014) and using those to figure out how to fix this in Adobe CC 2014.
Here's what I did:
I had to locate my .sesx files in my system. They are NOT in the same location as they were for the previous version of CC (at least, they weren't for me). I had to use the Search command and look for .sesx extensions to locate them.
Found them under the path C:>Users>Public>Public Documents>Adobe>Audition>7.0>Session Templates. Note that (for me), there was a folder titled 6.0 on the same level as the 7.0 folder. I selected the 7.0 folder as that folder contained the most recent set of .sesx files. I checked the 6.0 folder and those were the .sesx files from the previous version, so I deleted that folder just as a clean-up step.
I right-clicked on one of the .sesx files in the Session Templates folder and then selected Open with from the right-click menu. The Open with dialog box displays and provides a list of programs.
I selected Adobe Audition CC 2014 from the list of programs (you may have to browse to find it) and then selected Always use the selected program to open this kind of file. I then clicked OK to submit the configuration command and close the Open with dialog box.
I restarted Premiere Pro CC 2014 and the Edit Clip In Adobe Audition command was now enabled on the right-click menu and was working properly.
I wept with joy..... OK, not really, but I'm always irritated at ridiculous regression errors and a lack of thorough testing of new software versions, so I am happy to resolve frustrating issues.
Don't know if this will help you, or if you already resolved your issue. Either way, good luck!
~ Jim

Adobe Premiere Pro crashing when doing nearly anything?

Usually, the program crashes when I import a file. If it doesn't crash by then, it will crash when I move a file to the timeline or create a new sequence with the file. I have reinstalled the program four times, and the errors persist. I've had the creative cloud on my computer for about a month, and I've always had this problem. Never had time to deal with it until now. I'm running a Windows 7 64 bit desktop. Can anyone help me fix this?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Premiere CS6 crashes after enabling GPU acceleration

is there a reason this would be happening? i'm running the Nvidia 680M.

I'm currently running 8.17.13.271. when i attempt to install the new driver (306.97) for the 680M i get 'could not find compatible hardware'
The GPU seems to run fine when i don't enable GPU acceleration. after i enable GPU acceleration in the nvidia control panel i get major problems. computer crashes on boot on premiere and after effects. It takes me about 2 hours to get it to boot out of safe mode after it crashes.
Date: Wed, 28 Nov 2012 13:33:01 -0700
From: [email protected]
To: [email protected]
Subject: premiere CS6 crashes after enabling GPU acceleration
    Re: premiere CS6 crashes after enabling GPU acceleration
    created by John T Smith in Premiere Pro CS5, CS5.5, & CS6 - View the full discussion
>happened after i installed the 680M That is now what Hunt asked "What is the driver version/date for the nVidia" So... what is the driver version? Example... I have a GTX285 and my driver is 296.10
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New sequence from clip does not apply the Pro Res Compressor...

I wanted to test Premiere to see if it could handle Pro Res videos (which after some initial research, I read that it can). So to see for myself, I imported a Pro Res 422 video, right clicked the clip and selected "New Sequence From Clip"... But it does not seem to apply the Pro Res 422 compressor...
The video is originally HDV and I converted in Compressor to 422...
I know it may be pointless to convert HDV to Pro Res (not to mention that the HD clips weights 45 MB and the converted 205 MB, although in FCP the pro res is less taxing on the system as opposed to HDV, not sure if the same applies with Premiere)... But I will be receiving from pro res files soon, and I want to make sure they work properly in Premiere.
Thanks

Being a recent FCP devotee I will see if I can interpret what this person expected.
By dropping a Prores 422 clip on the Make Sequence button, I will hazard a guess that he expected to see a Prores 422 sequence created. In the FCP workflow that is the desire sequnce to play that clip in. What he is seeing in the second image (the sequence settings) is an AVCHD 1080 anamorphic sequence. And hes not sure why its not Prores.
Im sure once he reads the links Todd provided he will understand he is not in Appleland anymore and that there is a different workflow with PrP.
How did I do? ;-)

Error code U44M1P34 when trying to update Premiere Pro and After Effects- tried everything, nothing works

I am out of ideas here. I had several program installed for months with no issues. Every update was fine. I haven't moved any installations or changed configurations, etc. I have probably a dozen CC apps installed or more.
Then out of nowhere, I start getting an error U44M1P34 when trying to update Premiere Pro. After Effects updates give me a similar error.
1. Tried uninstalling these apps, then restarting, then installing again, but no luck. It tells me that installation was successful, but an update failed.
2. I tried clearing all temp files, etc. No luck.
3. I uninstalled EVERYTHING Adobe related on my computer. Restarted. Ran the Cleaner tool as admin. Restarted. Installed Creative Cloud then tried to install Premiere Pro. Same problem.
So after all that, including putting my work on hold so I can uninstall everything from my machine and try all this junk, it still gives me an error. I can't update those two programs, and maybe more(hard to say since some programs haven't had updates since this started, so it might be worse than just those two).
I was able to install programs like Fireworks and Muse without issue since these problems started.
I've pretty much read every post of every thread where this error message is at. I've looked at my log files, but don't see anything fatal(please tell me what I'm supposed to be looking for as the instructions given are vague at best).
I just need to get this stuff installed and updated. Any ideas? Since I've literally removed Adobe's presence from my computer, then started from scratch, what else is there to try? I haven't moved ANYTHING to another drive or partition. Everything is in the same place it was since 10 months ago when I started CC.
I'm running Windows 8.1 Update 1 64-bit. 16GB RAM, hundreds of GB of HD space remaining. Geforce GTX760m (also have the Intel 4600 integrated graphics, for whatever that's worth).
I've run both PP and AE just fine, and they even run fine without the update. But I WANT to update them.
Ideas or thoughts are appreciated. Thanks.
Brent

Well, the Adobe rep hasn't called me yet.
The good news though is that it's no longer an issue. Since the 2014 versions of the Adobe CC apps were released today, I was able to install/update just fine. So it was something with the previous update that was broken, or something like that.
FWIW, the new 2014 editions are fantastic so far. Some great improvements that I'm happy with. I just wonder whether this update issue will rear it's ugly head again with a later revision?
Time will tell. Thanks for the help regardless!
Brent

Premiere Pro crashes after making a new sequence from media file

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