Premiere Pro crashes at splash screen
Every time I try to open Premiere it immediately crashes, I'm just trying to test it out on the 30 day trial.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.2.33
Application Timestamp: 532c3999
Fault Module Name: ImageRenderer.dll
Fault Module Version: 7.2.2.33
Fault Module Timestamp: 532beda1
Exception Code: c000001d
Exception Offset: 00000000001e21a2
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0b2d
Additional Information 2: 0b2df4702c3fc6489bf922fb8e966350
Additional Information 3: 42f6
Additional Information 4: 42f6169e7c419fdeb216f9c040200376
My Pc:
Radeon 7870 - (Catalyst CC Ver 14.4)
i7 4770k
MSI Z87-G45
Samsung Evo SSD 120gb
3TB HDD
I tried downgrading to 13.12 but it still crashes. And I saw another crash report saying:
Problem Event Name:
APPCRASH
Application Name:
Adobe QT32 Server.exe
Application Version:
7.2.2.33
Application Timestamp:
532c3572
Fault Module Name:
ImageRenderer.dll
Fault Module Version:
7.2.2.33
Fault Module Timestamp:
532be738
Exception Code:
c000001d
Exception Offset:
001ddfa3
OS Version:
6.1.7600.2.0.0.256.1
Locale ID:
1033
Additional Information 1:
0a9e
Additional Information 2:
0a9e372d3b4ad19135b953a78882e789
Additional Information 3:
0a9e
Additional Information 4:
0a9e372d3b4ad19135b953a78882e789
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Premiere CC crashes immediately upon the splash screen appearing.
I've tried everything I've read here that might work:
Reinstalling
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Here is the error log:
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-02-05T01:17:39.000000000Z
EventRecordID
63376
Channel
Application
Computer
Studio
Security
EventData
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7.2.1.4
52aed7f3
amdocl64.dll
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50d22720
c0000005
0000000000062e07
1340
01cf22100e91f7b0
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Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
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More information needed for someone to help... please click below and provide the requested information
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What is your exact brand/model graphics adapter (ATI or nVidia or ???)
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This is the crashreport
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: aticfx64.dll
Fault Module Version: 8.17.10.1230
Fault Module Timestamp: 52540642
Exception Code: c0000005
Exception Offset: 00000000000a1a4e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 3f3b
Additional Information 2: 3f3bfa8c58092881edeecad35641e2c4
Additional Information 3: 7bc3
Additional Information 4: 7bc34bbf1df47809e434a387a1f71c12Hi justinB,
Welcome to the Forums.
Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
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Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
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Cheers
Eddie
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Forum FAQ -
Premiere Pro crashes when opening the program. what to do
Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?
You may get more specific help in that forum http://forums.adobe.com/community/premiere
When you go there, you need to provide a LOT more information for anyone to help
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Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
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Premiere Pro Crashes - OpenCL.dll unloaded
Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
Log Name:
Application
Source:
Application Error
Date:
1/23/2015 11:12:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
AFST-MKT-01
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007feece816a0
Faulting process id: 0x10d0
Faulting application start time: 0x01d0372fa5cf9714
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
<EventRecordID>14534</EventRecordID>
<Channel>Application</Channel>
<Computer>AFST-MKT-01</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>OpenCL.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>50eb1a5b</Data>
<Data>c0000005</Data>
<Data>000007feece816a0</Data>
<Data>10d0</Data>
<Data>01d0372fa5cf9714</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>OpenCL.dll</Data>
<Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
</EventData>
</Event>
Please help me find a solution to this problem. Thanks!Check for corrupted or poorly-constructed fonts installed on your system. A free font manager like the ones listed here:
Best Free Font Manager
can help with that. I use FontFrenzy. Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them. Go into the Adobe apps and see if you still get the error. If not, then you know the problem font is in the half you deleted. Restore them and delete half again from just that group. And so on until you find the bad font(s).
Jeff -
Premiere Pro crash on launch (dvaui.dll fault) for one user, but not on random account created on same machine.
How do fix?Fonts can cause issues. First, corrupt fonts can cause launch hangs and Titler crashes. Next, there are some fonts that are not corrupt, but just do not work well with Adobe products. One such font is from SunMicro Systems, and installs with OpenOffice - Deja Vu. There are probably many, many more. Some fonts, like Isabelle and Isabella (by some different foundries too), will not cause issues, but just not display properly in many Adobe apps.
Fonts - you can't live without them, and sometimes it's tough to live with 'em, especially some.
Thanks for reporting and good luck,
Hunt
PS - this ARTICLE covers some issues with Titler (can also apply to launch), but is highly PC-centric.
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