Premiere Pro Crashing on Loading (even empty) Sequences
Prmiere Pro CS5 freezes and then crashes when I try to open any sequence. It is unusable. I have a new Dell Precision M6700, Windows 7 64bit, SP1, Intel Core I7 3940XM CPU @3.00GHz, 16Gb Ram, NVidia Quadro K5000M. I have uninstalled and reinstalled Premier Pro twice, as well as installing and uninstalling the whole Master Collection twice, to no avail. I have also run full diagnostics on the laptop and everything thing appears to be fine... Please help!!
>diagnostics on the laptop
Does your laptop have dual video?
If yes, read below... if no, ignore
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
Also, what is your nVidia driver version?
Right click in any open area of the Windows desktop
Select NVIDIA Control Panel from the popup window
Select SYSTEM INFORMATION at the lower left corner
Driver version should be the 1st line in Details
I have a GTX285 using driver 296.10 and Win7
Similar Messages
-
Premiere Pro Crash - Can't even load project
Premiere was running fine for most of the weekend, then began to crash every time I tried to open the project. Other projects open briefly, followed by a crash within 5 minutes.
Most recent error:
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: StackHash_1dc2
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1dc2
Additional Information 2: 1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3: eae3
Additional Information 4: eae36a4b5ffb27c9d33117f4125a75c2
Computer:
Lenovo T420
Intel Core i5-2520M @ 2.5 GHz
8 GB Memory
64-bit Windows 7
Graphics Card:
Intel HD Graphics 3000
Date: 10/31/13
Version: 9.17.10.3347
Anyone have any thoughts?Most recent error is different:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: Backend.dll
Fault Module Version: 7.2.1.4
Fault Module Timestamp: 52aed4bc
Exception Code: c0000094
Exception Offset: 000000000028f340
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4d5a
Additional Information 2: 4d5a83daea6cf94b95f638f37dacc588
Additional Information 3: a77a
Additional Information 4: a77aeb9a382f235b1b58097629238130 -
Premiere Pro crashes after making a new sequence from media file
Every time I upload a video file and make it into a new sequence, a message pops up saying, "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I've already re-installed the program, and checked to see if I had SP1 which I do. The crash report says:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007fee3d916a0
Faulting process id: 0x18b4
Faulting application start time: 0x01d01f2d436f22a0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: d2fb308f-8b20-11e4-80e1-d897ba034251
Any ideas on what I can do to get it to work again??In light of the faulting module (OpenCL.dll) and the exception code (0XC000005), I'd start by updating the graphics driver--manually through the card manufacturers site--or, if it's a laptop, from the computer manufacturer's site. Don't rely on Windows to get you the latest. If that doesn't work, try switching the Renderer to Software Only [File>Project Settings>General].
If those measures don't work, then check the suggestions in this article: Computer tricks and tips: How to Fix 0xC0000005 Error -
Premiere Pro Crashed while loading media
I am using Premiere Pro CS4 on windows vista 32bit. its happening with only one project, that when it finishes loading all media, it crashes. Media consists of AVI files, MP3, WMV Audio files and titles.
Welcome to the forum.
Can you tell us much more about your Project, your system and your source files?
This ARTICLE will give you some tips on the types of info that will be so useful.
This ARTICLE will give you some background into the concept of "wrappers," which is all that file formats are. It's what's inside that counts. Also, be sure to check out the links in the last reply, as I added those to other useful articles.
Good luck, and let us know more about what you have and what you are working with.
Hunt -
My premiere Pro Crashes the moment I try to open a clip or play from a sequence.. basically I can't do anything. Please help!
More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere Pro crashes when I open my project because the cursor is stuck on a time-lapse sequence
I have a Time-lapse sequence which I have just built and saved the project of, but my cursor has stopped on the time-lapse sequence. Premiere Pro does crashes when I open my project because the cursor is stuck on the time-lapse sequence.
My project was saved in Premiere Pro with the cursor stuck on my new time-lapse sequence. Now, Premiere Pro crashes when I try to open the project....Please help URGENTLY?>It may be a corrupt font, but I have thousands installed. Is there any way to test for that?
Reply #8 was specifically to address this question.
>I basically wanted to know if this is a 3.2.0 issue or not.
That's not what you asked. Perhaps asking a specific question will get you closer to a specific answer?
The titler does not crash for me at any stage of the Adobe updates for Premiere Pro, including 3.2.
Cheers
Eddie
PremiereProPedia (
RSS feed)
- Over 300 frequently answered questions
- Over 250 free tutorials
- Maintained by editors like
you
Forum FAQ -
Adobe Premiere Pro crashes on video preview
Hello,
I was recently working on a project and had Premiere Pro opened, then I had to update my video card drivers, because I had all sort of visual glitches in my games, occasionally when watching movies and the drivers were completely crashing every now and then. At some point during the update my screen went all azure-colored and my computer was completely non-responsive, so I had to restart it, after some waiting. After which the drivers appear to have been installed correctly but when I tried to start Premiere it crashed after loading my project. After a reinstall the same thing kept on occurring, it turned out premiere can start by itself with no problems and even import video files, but the moment I put the video file on the preview window, either by dragging it or by putting it in the timeline, Premiere crashes.
My stupid video card is "SAPPHIRE VAPOR-X R9 270X 2G G5", like I said I updated the drivers, because it was causing problems, it is still uncertain if the update fixed those issues, but now I have a problem with Premiere, which was working fine before that.
I also cleared the media caches, no effect. The crash occurs with any video file, not just with my last project.
Any ideas?Will do, however in the meantime I found out Premiere works fine if in a new project I set the rendering to be only software, without the GPU, also in all cases audio import, preview and playback are unaffected.
I was sort of hoping I could play games AND rend video, what are the chances of that? -
Premiere Pro crashes when i start it up. Help please :-)
Premiere Pro crashes when i start it up. Help please :-)
Go to Adobe Premiere Pro CC error on start and answer all the questions I posted in reply #1
-
CC Premiere Pro crashes on start up with "Not Responding"
CC Premiere Pro crashes on start up with "Not Responding".
Tried:
1. Reboot
2. Updating Graphics Drivers.
3. Removing Red Giant Plug-Ins from my current Adobe Common Folder.
4. Running in compatibility mode for Windows 7
5. Running as Admin
All Failed.
Got a film deadline in 24 hours, really need this fixed like 5 hours ago. Any help would be amazing.Type Crash on Launch into the forum search. You'll get all the known fixes.
-
Adobe premiere pro crashes on start up.
Hi,
I've been trying to open my premiere pro and i recently did the update, now everytime i try to open up a project, my premiere pro crashes. PLEASE HELP!
Thanks!Hi jrm112233,
Thanks for posting on Adobe forums.
Please tell us What is OS you are using ?
1. Are you using Premiere Pro CC or CS6 ?
2. For how long you have issue with Premiere Pro ?
3. What is Graphics card are you using ?
4. Do you have some 3rd party plugin installed ?
Thanks
Sandeep -
My Premiere Pro crashed and will not reload. Can I uninstall and re download with Creative Cloud?
Yes, if you're a Cloud subscriber and are running a 64 bit operating system.
-
WHY IS MY PREMIERE PRO CRASHING AT START UP?????
WHY IS MY PREMIERE PRO CRASHING AT START UP?????
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840 -
Premiere pro crashing upon opening projects
Whenever I try to open a project I've previously been working on I get and error and Premiere pro crashes. I've found a workaround in the form of deleting my preferences, but I have to do this everytime which doesn't seem normal.
First time using support so I'm not sure if I need to provide more
This is the crashreport
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: aticfx64.dll
Fault Module Version: 8.17.10.1230
Fault Module Timestamp: 52540642
Exception Code: c0000005
Exception Offset: 00000000000a1a4e
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081
Additional Information 1: 3f3b
Additional Information 2: 3f3bfa8c58092881edeecad35641e2c4
Additional Information 3: 7bc3
Additional Information 4: 7bc34bbf1df47809e434a387a1f71c12Hi justinB,
Welcome to the Forums.
Please go to the location of the mentioned aticfx.dll and move it to your desktop. This file might be a result of bad installation of Graphics Drivers. Please launch the Premier Pro and check if it works.
Regards,
Vinay -
Premiere Pro crashes when opening the program. what to do
Premiere Pro crashes every time when opening the program. Other creative cloud programs are functioning well. What to do?
You may get more specific help in that forum http://forums.adobe.com/community/premiere
When you go there, you need to provide a LOT more information for anyone to help
-PPro Information FAQ http://forums.adobe.com/message/4200840
Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
crash on launch
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question -
Premiere Pro Crashes - OpenCL.dll unloaded
Adobe Premiere Pro crashes after launch and when I try to edit. Here is the events log:
Log Name:
Application
Source:
Application Error
Date:
1/23/2015 11:12:16 AM
Event ID:
1000
Task Category: (100)
Level:
Error
Keywords:
Classic
User:
N/A
Computer:
AFST-MKT-01
Description:
Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a
Faulting module name: OpenCL.dll_unloaded, version: 0.0.0.0, time stamp: 0x50eb1a5b
Exception code: 0xc0000005
Fault offset: 0x000007feece816a0
Faulting process id: 0x10d0
Faulting application start time: 0x01d0372fa5cf9714
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
Faulting module path: OpenCL.dll
Report Id: fa6bce77-a322-11e4-9716-fcf8ae662217
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-01-23T17:12:16.000000000Z" />
<EventRecordID>14534</EventRecordID>
<Channel>Application</Channel>
<Computer>AFST-MKT-01</Computer>
<Security />
</System>
<EventData>
<Data>Adobe Premiere Pro.exe</Data>
<Data>8.2.0.65</Data>
<Data>5486db4a</Data>
<Data>OpenCL.dll_unloaded</Data>
<Data>0.0.0.0</Data>
<Data>50eb1a5b</Data>
<Data>c0000005</Data>
<Data>000007feece816a0</Data>
<Data>10d0</Data>
<Data>01d0372fa5cf9714</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
<Data>OpenCL.dll</Data>
<Data>fa6bce77-a322-11e4-9716-fcf8ae662217</Data>
</EventData>
</Event>
Please help me find a solution to this problem. Thanks!Check for corrupted or poorly-constructed fonts installed on your system. A free font manager like the ones listed here:
Best Free Font Manager
can help with that. I use FontFrenzy. Start troubleshooting by using your font manager to make a backup of your current font installation, then pick half of the fonts and delete them. Go into the Adobe apps and see if you still get the error. If not, then you know the problem font is in the half you deleted. Restore them and delete half again from just that group. And so on until you find the bad font(s).
Jeff
Maybe you are looking for
-
I am supposed to do a R12 upgrade/implementation in 2 days for a report which has a query as below, though it looks simple, it seems complicated or maybe I think it is : SELECT DECODE(aisc.status, 'BUILT','N', 'FO
-
HP 3210 All-in-One Printer and Vista
Having trouble with HP 3210 All-in-One Printer/Scanner. Purchased printer late 2006. Upgraded to Vista in February 2008. All functions of the Printer/Scanner have been working just fine with Vista until this month. Error message says 'Unable to S
-
Hi, I'll try to make this as clear as possible. A little while ago my powerbook suffered a fall on pavement. Not only did the hinges break but the battery adapter input module on the inside of the case broke as well. Now the internal battery can't ta
-
EPub export of "ePub Best Practices for Pages" results in blank page
I downloaded the above-mentioned document and opened it in Pages. I deleted the first three pages, resulting in a one-page document. This page has the styles recommended for ePub. I exported as ePub. I opened the doc in Stanza. The page was blank! I
-
Ext HD not recognized by Mac/Pc
My HAMLET ext. hard drive no longer is showing on my desktop. I've not used it for a few years, but now need something important of it and it doesn't show up on either macs i have (both using 10.4.11 OS) or a PC with windows 7. The light comes on on