Premiere Pro CS 5.5 Slow Playback

So.. I have the creative cloud and have been working on Premiere for a few months now. It just started giving me a rendering/play back issue. Even AFTER I wait for the entire project to render, the playback while editing jumps like CRAZY.. if it play at all. It's making editing pretty much impossible.
I've looked everywhere for answers.. and it seems like everyone knows about this problem.. and nobody has fixed it yet! Please help me. I'm going to go insane. I can't finish any of my work on time.
Thanks in advance,
Tiffany

Just for the record: CS5.5 and Creative Cloud are a bit different things...
P.S. If you really need help, you should provide details about your editing machine (OS, CPU, GPU, amount of RAM, amount of HDD, their speed and capacity) along with some information about footages you're editing (codec, format/container, resolution).

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Premiere Pro CC Source and Program Playback Controls not working.. help please.

Hi,
Need your help to find out why none of the Premiere Pro CC Source and Program Playback Controls are working.. I can do playback using spacebar, but not clicking on the controls... same goes the rest.
Thank you,
Mauro

Dear Mark,
Thank you for the hint/link, reseting the toolbar did the trick.
Regards,
Mauro

Why is my video on adobe premiere pro cs5.5 so slow

On the editing page my video comes out very slow ( lags, choppy, etc...) even though the setting before i start a project is the same and my nikon d3100.
Should i get a video card for my toshiba laptop ? or is there some other settings i have to switch ?
Thank you.

See this for one possible solution:
http://helpx.adobe.com/premiere-pro/kb/nikon-d7000-footage-stutters-playback.html
See this page for resources about making Adobe Premiere Pro and work faster in general: http://adobe.ly/eV2zE7
We need to know a lot more if we're going to help you beyond these general answers. Please provide answers to the questions listed here:
http://forums.adobe.com/thread/961741
"FAQ: What information should I provide when asking a question on this forum?"

Why does Adobe Premiere Pro CC 2014 quit upon playback of a sequence?

I have a new iMac 27" 3.5 GHz Intel Core i7 with 32 GB 1600 MHz DDR3, running 10.8.5. I have a project using AVCHD files running at 59.94 fps, 1920x1080. The media is on a OWC Mercury Elite- AL Pro Qx2; it is at least 3 years old and it is connected to the iMac via a LaCie eSATA hub (with the eSATA cord). Also I have the Mercury Playback Engine GPR Acceleration (CUDA) enabled.
I can edit in a project for a while fine but then the playback starts getting weird and hanging up. The cursor jumps in the timeline and the picture freezes on a frame. Sometimes, the playback monitor screen turns a solid green. Sometimes I will then receive an error message saying "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." I usually have to force quit at this point. I try opening a new project and bringing in the sequences again. It will work for some time, and then the same problem again.
Is there a problem with Premiere Pro or do I need a faster, newer media drive?
Thanks.

Hi Andizzlem,
Andizzlem wrote:
I keep running into this issue. I really don't understand what is happening.
I have a brand new Mac Pro (Late 2013) with a 3GHz 8-core Intel Xeon E5 with 64GB of DDR3 and an AMD FirePro D700.
I run my machine with the latests version of OS X Yosemite.
I keep every Adobe program up to date.
I've been working straight off my internal 1TB SSD.
Any ideas or information would be great.
Thank you!
Are you running the following update? OS X Yosemite 10.10.1 Update
Is the SSD you are running your system on one you installed, or is it factory installed from Apple?
Are you testing with a brand new project file or one you updated from a previous version?
What happens to you precisely when this issue occurs? Are you working for 5-10 minutes, then the program freezes? Or do you get a warning dialog box?
Have you checked permissions for your Adobe folders (see my blog): Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
Have you tried trashing preferences (press Shift + Option while starting Premiere Pro)?
Thanks,
Kevin

Adobe Premiere Pro CC crush - no Mercury Playback Engine GPU acceleration (OPEN CL)

I was an happy customer of Adobe CC till few days ago.
It were a few weeks I did not update the software in CC due to a problem with connection.
Needed to use Premiere Pro CC. It always crushes my MacBook Pro retina 2012 (16 giga ram) during export of the video. The monitor became black and there was no way to restart.
The Macbook worked smoothly with all the other softwares. Deleted CC and reinstalled everything, which was quit painful. However, at the end of the day, Premiere Pro CC works but I cannot use Mercury Playback Engine GPU Acceleration (open CL) which I used all the times before with huge advantage (exporting a 1 minute video in good quality needed 2 minutes with GPU accelerator, 20 minutes without).
When I open old project of Premiere Pro cc I read this message "this project was last used with Mercury Playback Engine GPU acceleration (OPEN CL), which is either not available or not certified on this system. Mercury Playback Engine software only will be used". There is no way to change the rendered from Project setting - Mercury Playback Engine software is the only option.
My question: is it a problem with Adobe Premiere Pro CC or with my graphic?

Ask in the Premiere forum.
Mylenium

Premiere Pro/Media Encoder Too Slow with Mavericks

HELP ME, HELP ME, HELP ME!!!
I'm still running Mavericks on a late 2013 iMac-- I've got almost 300GB free on hard drive. Configuration is Mavericks/3.5GHz i7/32GB RAM/NVIDIA GeForce GTX 775M 2048MB with CUDA enabled.
It's taking a half an hour to render 5 minute clips and over an hour to export them...sometimes an hour and a half.
I'm about to lose my mind, not to mention a client.
I can upgrade to Yosemite--I figured I'd wait til the bugs were gone--but according to everything I read on the web, that option is no better for creative cloud.
Despite the fact that Mac is a widely installed system in the creative world, it seems like Adobe has put us on the back shelf, and continues to crank out software that we desperately need but that won't run on a professional level on our systems. I tried to research this problem on the internet--all I could find is desperate creatives looking for solutions that just aren't there. [sorry for the rant]
I need real help, now. Please advise, and thanks.

Hello VaughnByrd21,
It's taking a half an hour to render 5 minute clips and over an hour to export them...sometimes an hour and a half.
Can you post a screenshot of your export settings dialog box?
...it seems like Adobe has put us on the back shelf, and continues to crank out software that we desperately need but that won't run on a professional level on our systems.
Have you adjusted the permissions of your Adobe folders? Updating OS X can change them randomly: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
NVIDIA drivers are not doing very well lately either with CUDA and Mac OS X Yosemite. For sure, switch both Premiere Pro and AME to OpenCL mode until they fix those drivers.
These issues have more to do with OS X and NVIDIA drivers, nothing to do with Adobe applications—so it's not always our fault when things go wrong.
You should also try deleting your media cache, which you can find in Preferences > Media (click the Browse button). That fixes a lot of issues.
Please also consider trashing preferences and repairing disk permissions.
Thanks,
Kevin

Premiere Pro CS6 moving Extremly Slow, No solutions. I quit.

Im uninstalling this software and counting my losses. Not a professional editing platform. After hours of searching online there are no available solutions. And MANY others are experiencing the exact same thing as I am and Ive tried on 3 Mac computers all recent models and the same result. All of my computers are at least $2500 a peice and have the maximum amount of ram available and its not enough. Last year I edited an event with Premiere Pro CS5.5 with no problems, and this year the same event I have to start editing again from scratch because I cant even open it in CS5.5. Im a die hard Adobe customer but this really does it form me in terms of CS6 im OFFICIALLY DONE. I cant even finish a 3hr project that Ive been working on its that bad. Definantly not recomending this to ANYBODY that puts any sort of value on there time.

A lot of people are using Premiere and Mac successfully. Usually the more professional a user is the better they are able to keep there system up and tuned. One of the keys is having a dedicated edit system, getting any bugs ironed out then leaving it alone.
That's not to say that everything is rosy in Abobeland. The user forum is saturated with Mac users, which are a minority of users. One could expect an influx of questions from FCP refugees, but so many technical issues? One culprit most be the obvious overhead computing requirement to run Premiere efficiently. The lowballing of recommended system requirements listed in the adverts, courting Mac users whose macbooks and iMacs were not built for native HD editing have lead to a number of issues and disappointment.
And at the same time there seemed to be OS & software conflicts. Many Mac users were surprised that they experienced problems after upgrading their OS to Lion, even though CS 5 was designed for, and working on the previous operating system, and was released over a year before Lion.
I can't speak to your specific issue, but I wish you luck.
Message was edited by: Stephen_Spider because he can't form a cohesive sentence on the first couple of tries.

Premiere Pro 6.0 Low audio playback in source window.

I'm using PPro 6.0 and out of the blue the volume of my source window is lower then the Program window. The levels are consistent. The actual volume coming from the speakers is louder on the program side then the same clip on the source side. All settings are the same as they have always been as far as I can tell. I'm using Premiere Pro WDM Sound. I've rebooted, I've reseated all the connections. Kinda stuck with this one. I suppose the sound card could be dying. Any other ideas?

John
Thank you so much for all this (and wine snob) Sorry I've not contacted you sooner but my internet connection is down at home......it never rains but it pours eh? I will read and digest your suggestions fully when I'm back up and running.
Thank you loads.
Sarah
>An added note to Sarah (if she ever comes back)
>
>The HTM note in the Zip I uploaded says the 6.02 update is a Beta... but don't
>be worried, Adobe moved on to P6.5 and then the new PPro and just never
>changed the note for 6.02
>P602 IS stable (I still use P602, in a Win2k boot partition) to run my
>Pinnacle Dv500 card for 8mm/Vhs captures... in fact, the only reason I now use
>Premiere Pro is my new computer's motherboard wouldn't work "fully" with Win2k
>(couldn't find device drivers for all the features) and when I switched to
>WinXp I couldn't get P6 to work at all... so now I have a dual boot drive,
>using Win2k only when I want to use the Dv500 and then rebooting to use PPro
>for editing (all data is created onto a 2nd hard drive)
>

Premiere Pro CC 2014 running slow and problematic...

We have Adobe for Teams on 3 computers, all are:
HPZ820, Dual Proc with Intel(R) Xeon(R) CPU E5-2650 @ 2.00GHz, 32 GB RAM, Dual Video Cards Quadro 6000 4GB, Windows 7 64 bit with all the latest patches. All hardware is up to date (especially the Video Cards).
Everything worked on the first release of 2014 but a few weeks ago there was an "update" to Premiere. Since this update, projects work for a short period. When you start a new project and add footage, you can scrub the footage and play the footage with no issue. But the more assets you add, simple Titles, Shapes in the background etc. the slower Premiere Responds during playback. I have even set my playback resolution to 1/4. These issues are occurring on all 3 computers on our team and now we are way behind on projects. I opened an new project and imported in H264 footage from our Panasonic Camera. It played fine on the timeline. Then I added a title bar across all the footage. It choked in a few places but did play through. Then I added our standard logo that goes into all our videos. Again, it ran even slower in the monitor, eventually freezing on a frame while the audio would continue playing. At that point you couldn't even scrub to any part of the timeline and have anything show up on the program monitor. It was the image of the last thing it froze on. At one point the monitor showed what was on my desktop. I have even tested starting a new project, adding assets of simple AVI files then tried with WMV files, one by one but no matter what, I get the same results on all three computers. The weirdest part is I opened up an old project we did last month. It played once all the way through, the second time I played through, it froze on the first frame but the audio continued to play through. How can we roll back the update?

Hi,
Thank you for proving us with the detailed description.
Do you have any third party devise connected for playback like Matrox or AJA?
are the Graphic Drivers up to date for Nvidia?
If yes then can you perform a clean uninstall of all the drivers of Nvidia drivers and then install it again.
Are you facing the same issue on Software Only Mode?
Thank You
Arjun

Premiere Pro 2014.1 rendering slower?

Is anyone else finding rendering slower with 2014.1? My hardware configuration (PC) used to render my sequences in about real time but now they're taking about 2X real time. I've got the same NVIDIA GPU I had before, have updated the drivers and PP says it will use it but I see no activity on it now. It's hard to compare because I can't go back to 2014. I get the same time whether I queue the render to AME or do it totally within PP. I'm tempted to go back to CC (pre-2014) and make some comparisons but haven't done it yet.

I gather that by "render" you mean exporting to encode an output file, yes? With Premiere, we generally reserve the term "render" specifically in reference to rendering preview files for smoother playback within Premiere; for creating an output file, we use the terms export and encode. I'm not saying "render" is incorrect--I know that's the common parlance with other NLEs. Just calling it out to help avoid confusion hereabouts.
As to the actual issue:
what format & preset (or custom settings) are you using?
Are you sure that all the export settings are the same as before? Any chance that before you were encoding VFR, One Pass but now it's Two Pass, for instance?
When you say "PP says it will use [the GPU]," do you mean that in the Project Settings panel, Renderer is set to GPU?
Exactly what graphics card do you have, and what driver version?
Is this a project created in a prior version and converted to 8.1? If so, can you toss together a simple sequence in a fresh 8.1 project and see if encode times are longer than expected?
If it's a new 8.1 project, are all the particulars of the sequence roughly the same: resolution of the source; sequence settings, including the Preview File Format/Codec; effects in use, ...?
As to the fact that the GPU shows no activity, that may be expected. In case you're not aware, the GPU is not used for all encoding. See this thread for more info: Mercury, CUDA, and what it all means. Of course, if we're dealing with a pretty clean apples:apples comparison and you checked GPU usage while encoding in prior versions, then you know for sure whether 2014.1 brought a change.

Premiere Pro CC 7.1 choppy playback every 12 seconds

Hi,
I have a strange problem. I'm playing back 1080p/23.976 MXF footage on a 1080p/23.976 MXF timeline (identical), and the video stutters every 12 seconds. It manifests as a kind of deja-vu, where a small section of maybe 5 frames appears to play twice. During it, the audio continues perfectly, and I have perfect lip-sync throughout. So I believe that what's happening is that PP is dropping 5 frames and then playing the next 5 frames twice. Otherwise I can't explain why it maintains lip-sync, and the audio plays continuously at the right pitch. It's like an odd repeating-time artifact that would be a plot-point on Star Trek.
The problem is not in the video file itself -- if I play it again, it happens somewhere else, and it doesn't appear in exports. It's strictly playback.
My system is extremely strong, Core i7, 48 GB RAM, at least 100 MB/sec throughput from the RAID. During the stutter, there's nothing to see on the CPU graph. I don't otherwise have video playback issues on the machine. It's only in PP.
I've tried switching in and out of the Mercury CUDA vs. CPU, and it makes no difference. It also happens whether I play a clip in the source monitor or on the timeline. It happens whether or not I'm video mirroring. It happens regardless of what the playback resolution is. It happens regardless of what codec the footage is. It happens with both MXF, MPEG and MP4.
Most importantly, the Dropped Frame Indicator does *not* detect that it's happening.
While it's certainly possible to keep uninstalling things to find out if maybe something is interacting with PP in a bad way, that's very destructive on a work-system, and I want to hear if anyone has experienced something similar.
Any help would be much appreciated.
Thanks,
Per

Hi,
I solved it, and I'm posting the solution here for someone else. It has to do with the Turbo mode on the Core i7 processor.
I happened to notice that the jump happened during a period of no video on the timeline, and I saw that the playhead literally jumped back, which led me to conclude that this had nothing to do with GPU, but was related to the timebase. I searched the Adobe forums for posts related to a jumping playhead, and found a guy who said that the Turbo mode on the Core i7 processor messes with Premiere's timebase, and the playhead jump is a correction for it.
Switch do regular High Performance mode, and video is completely smooth.
Thank God I didn't go out and buy new video cards and tore the computer apart and did clean installs as was suggested. But it's pure luck, that would have been my next step.
Thanks, some guy!
Per

Premiere Elements 7 issues with slow playback, also after exporting

Everyone,
I recently bought Premiere Elements 7 and I am running it on a sufficient computer (Dual core 2.4Ghz, 4 gigs of ram, 8800GTX gfx card).
This all runs on Windows XP, but when I put the video files in Elements. Premiere just plays back slowly.
Everything seems to move in slow motion.
Also after exporting, the video is in slow motion.
The audio on the other hand works fine.
The video files are .MP4 coming from a Sanyo Xacti HD1000 camcorder.

Thanks for your reply Grisetti, the funny thing is actually I also tried to work with the files on an Octo core which also didn't work.
Nevertheless, because that after exporting, so basically rendering, it is also out of sync and playing in slow motion. This is weird because no matter how fast or slow the computer, after rendering it shouldn't matter in the result.
The files are not AVCHD, they are already stored as MP4 files directly on the memorycard of the camera, and can just be copied and pasted onto the computer using a card reader.

Premiere Pro CS6.0.5 Mercury playback and GeForce GTX680

I've just pruchased a new Mac Pro with the GeForce GTX 680. This card seems to be on the approved list of graphic cards yet I'm not able to activate GPU acceleration. The pull down menu is grayed out as if the card isn't supported. I have the latest CUDA drivers installed, 5.5.28 (however I'm not running Mavericks) I'm on Sys 10.8.5. Any idea as to the problem(s)? I've done several seraches and haven't found anything addressing this particular situation. Thanks!

Thanks so much! This problem has been fixed.
k

Premiere Pro CS6 - A low level exception has occurred in ImporterMPEG

Hi Adobe Community,
I'm having a bit of an issue with the ImporterMPEG.prm plugin for Premiere Pro CS6 that's causing playback and exporting issues.
Computer Specs: Win7 PC, NVIDIA GeForce 6150SE nForce 430 graphics card
Description: After playing back video for a while, Premiere will eventually start repeatedly reporting "A low level exception has occurred in ImporterMPEG". The preview player will be completely frozen, and I'll be unable to export. The exporting will fail with a generic "Unexpected error" message.
This issue has only started a week ago. Until now, I've been able to use Premiere Pro CS6 with no issues. If possible, I'd like to avoid upgrading to CC 2014, because the CS6 version was working fine before.
So far, I've tried a few things:
• Deactivating and reactivating (which, by the way, apparently doesn't help subscription users like me, per my recent chat with Adobe support on this issue)
• Uninstall and reinstall (I didn't know about the CC Cleaner tool at the time, so I haven't tried a clean uninstall yet)
• Change the Preview File Format in Sequence Settings (from I-Frame Only MPEG which had worked since I installed the software over a year ago to Microsoft AVI)
• Crying silently to myself (this did not help, the computer is cold and cruel)
• Clearing out the media cache (which I'd never done before and let it get up to ~75GB without me noticing)
• Moving the plugin from its location in Program Files, hoping that maybe Premiere Pro would notice it was missing and to try to find a new fresh one (it didn't work)
So far, only the Preview File Format change seemed to bring relief, but the bad behavior came back after about a week.
I'm thinking maybe the ImporterMPEG.prm plugin got corrupted somehow? The one notable thing I can remember with the computer in the last few weeks was a power event that shut down my computer unexpectedly. I think I had Premiere Pro open at the time.
If it's relevant, I mostly work with .AVI, .MP4, and .TS files in my projects, all varying resolutions and FPS. I'm usually working with about 1GB of files in a project, very rarely more than 2GB.
Has anyone else had this issue? Or, even better, has anyone else resolved this issue?
Thanks!

But really, the real solution for me was to not update Premiere Pro CS6 after a reinstall. The most recent updates just do not like my computer, I guess.
Figured I should post this solution here in case anyone in the future has this problem. (relevant: xkcd: Wisdom of the Ancients)
-Sam

Long render time with premiere pro CS5 lately, help!

lately my premiere pro CS5 render extremely slow
i have a 6GB ram 64bit windows 7
is it normal to render a 10 minutes quicktime/h264 codec in 5 hours?
please take a note that this happened recently, so i think my pc spec. should not be the problem
thanks in advance

You start off with the wrong sequence settings. To resolve that, right click on a clip in the project panel and select 'New Sequence from Clip". That will give you the correct sequence setting for your source material.
When exporting, never use QuiRcktime, since it is a 32 bit application, plagued with numerous severe problems, hence the name. Use plain 64 bit H.264 codec for exporting. If you use Maximum Render Quality, your export can take many times longer than without that checked.
Your memory and presumably the rest of your system (please give details) is not up to this task, especially not when you start with the wrong sequence settings, export with a 32 bit codec and have MRQ turned on.

Premiere Pro CS 5.5 Slow Playback

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