Premiere Pro CS 5 crashes on new install

Had this on my other computer - worked great - on this computer keeps crashing.
Premiere Pro CS5 5.0.3
Have installed updates
What operating system? Windows 7
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. All types of footage
If you are getting error message(s), what is the full text of the error message(s)? Just crashes
What were you doing when the problem occurred? all types of things - no pattern
Has this ever worked before? Yes on my other computer
What other software are you running? None
Do you have any third-party effects or codecs installed? No
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
Are you using Mercury Playback Engine GPU Acceleration? no clue
Does the problem only happen with your final output, with previews, or both? Both

Advanced System Care - I installed and was on my last computer
Bluetooth was installed on my last computer
AVG - I installed and was on my last computer
Cyberlink - DVD burning software I installed -
Mystic Thumbs - I installed and was on my last computer
Akamai Netsession This is the adobe downloader file
Multimedia Card Reader - was installed on my last computer
Dell DataSafe Local Backup- This I can remove - was not on my last computer

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Why Do Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up.

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop.exe
Application Version:          12.0.0.0
Application Timestamp:          4bbc5b10
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7602
Fault Module Timestamp:          4b980c97
Exception Code:          c0000005
Exception Offset:          0000000000073a92
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          7c82
Additional Information 2:          7c821a1fc13b00b508d1bb6ee7ecaf44
Additional Information 3:          019c
Additional Information 4:          019cb6db15489631b8a43faf27e30830
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          5.0.3.0
Application Timestamp:          4ce382d1
Fault Module Name:          CoolType.dll
Fault Module Version:          5.7.82.7449
Fault Module Timestamp:          4b7b1af3
Exception Code:          c0000005
Exception Offset:          00000000000739ea
OS Version:          6.1.7601.2.1.0.256.48
Locale ID:          1033
Additional Information 1:          889a
Additional Information 2:          889afed61eb6ddf1c1c3419adc6026b6
Additional Information 3:          8235
Additional Information 4:          823549a371dff618695395cc0a8514ee
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine. Any clues would be appreciated.

It does not necessarily mean a "corrupt" font, but can be a font that PrPro, and PS, cannot handle.
Though I have read that changes have been made, Open Office's DejaVu font would crash PrPro's Titler - every time. There are quite a few others. Font Dr, and similar utilities, will not see the font(s) as corrupt, but they are so poorly designed, that PrPro and PS cannot deal with them.
Though it can be a long, drawn out process, one can often zero in on the problem font(s), with a little work. This is accomplished by first defining the "System Fonts," and not touching them. Then, uninstall half of the remaining fonts, and testing PrPro and PS. If they launch fine, you know that somewhere in that list of fonts, the problem exists. If there is still a failure to launch, chances are good that the problem font(s) reside in that half, that are still installed. Note: because the problem still exists, does not guarantee that there are NOT problem fonts in that uninstalled group, so keep that in mind.
Repeat the proces, by uninstalling half of the remaining fonts and testing.
If necessary, repeat by removing half of the now remaining fonts and testing.
When you get to a point, where you are no longer getting problems, reinstall fonts, in small groups, testing in between. The smaller the groups, the easier it will be to pinpoint the problem font(s).
Keep notes on which fonts you are uninstalling and reinstalling, until you narrow it down to the problem font(s).
I would start by uninstalling any "free fonts," and then commercial, 3rd party fonts. A lot of free fonts are just poorly designed, and can cause issues, though they might work fine in some other programs.
I use a font manager, so that I only have ~ 350 fonts installed at one time, and then dynamically install fonts, as needed for Projects. That keeps my machine clean, and if, upon installation, I get a crash/hang, I know that at least one font in that Set is causing it. This helps, as my workstation has ~ 19,000 fonts on it, and some are free fonts, and many are from 3rd parties. Some are also very, very old.
Good luck,
Hunt
PS - one common cause for hangs on loading PrPro can be from VST's, used in Audio-editing. If you also have a lot of VST's, you could have two issues with two separate programs, i..e. PS hanging on fonts, and PrPro hanging on VST's. The results would be the same, but the causes could be different. That leads to even more work. For PrPro, also see this ARTICLE. If you get PS launching, but PrPro is still not functioning, drop by the PrPro Forum, and someone can help you there.

Premiere Pro CS5.5.2 will not install after motherboard replacement ?

Premiere Pro CS5.5.2 will not install after mothboard replacement .It was running correctly for 4 weeks prior to replacement due to AC connection issues and Wireless connectivity.
Adobe Case No. 183519673, Adobe Technicians (Asia/Pacific) have worked on this issue for over 3 hours with no results after uninstalling and reinstalling.
Any ideas to fix issue wou;ld be appreciated.

Also posted to the Hardware section http://forums.adobe.com/message/4634472
There is a New forum for Download & Install & Setup problems
http://forums.adobe.com/community/download_install_setup
Or, call Adobe
In the US - Adobe Install Problems 800-642-3623
In the US - Adobe Activation 866-772-3623 Open 24/7
I suggested providing motherboard brand/model information
[Additional information from other topic added]

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My premiere pro CC keeps crashing upon opening. I'm using a Dell Latitude 3340. I keep getting this message above. I've updated my video card, logged out and back into creative cloud, tried deleting preferences, and a few other things. Any idea how to help?
Thanks,

Hi,
Which Graphics card is installed on your computer? Please open Event Viewer and paste the detailed error log for Premiere here so that we can suggest further steps.
Thanks,
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Hello,
Today I Had to insert a Time Code in film that belonged to a project made with Premiere Pro 1.5. I Installed PPro 2.0. I opened the project and i was able to insert the TC and Export it to a Quicktime File. But right after the export, Premiere Pro 2.0 crashed. It appeared the message "Premiere has found an unexpected error. We will try to save your project". After a while the program shut down. I rebooted the computer, and when i restarted the program i found out that not only my project file had dissappeared, but also the Avi's Captured from tapes. I recovered the project from a previous autosave but most of the clips are offline. The most surprising thing is that checking the scratch disk, it has the same Gb occupied than it had before the "deletion" of the avis. So, I suppose they are still there but a cannot read them. Is that correct? How Can I retrieve them?
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Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
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Do my graphics cards have to be matched?
Is there a different solution?
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I have the same problem.
PPRO 5.5. starts up correctly, Sometimes it works for a short while, then after a command (random) it freezes and I have to manually shut down windows 7 to stop PPRO searching for a solution
It started as far as I think after installing a second card for the 3th monitor (same branch, same drivers).
This is my configuration:
SSD Corsair 115GB Force Series 44558 P8P67 EVO v3.0 (1155) ATX 2*DDR3 8GB 1333 XMS CL9 Kit2 Dominator DH GEFORCE ENGTX570 DCII/2DIS/1280MD5 GEFORCE GT 520 silent (3th monitor) 2*DVDRW Samsung sata WIN7 pro 64 bits 2*HDD Samsung 1TB 7200 Core i7-2600 3.4Ghz 6MB 1155 SONATA IV 620W 80+ ADOBE PPRO 5.5, Encore 5.5, Audition 5.5
As given in many discussions about working with a 3th monitor there are oft problems, and suggests are same branch, same drivers.
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I wish Adobe would see this post and contact me to resolve.
We pay for 5 seats every month and should not have to deal with software crashing constantly.
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Hi, I have the same problem too.
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clean and then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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Hi,
Sorry to hear about the experience. Please provide your computer configuration details.
Memory, Processor, Graphics card, Exact version of Premiere Pro, Error message that you are get. If you can post screenshots of the error report that would be helpful.
Thanks,
Rameez

Premiere Pro CC keeps CRASHING - Mac

Premiere Pro has been crashing for over a year. Even before I upgraded to CC.
Sometimes it will crash more than 5 times in 10 minutes. Longest it has run is just under an hour without crashing.
Everytime it crashes it says "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your project."
Now I am editing a project trying to import an AAF file and it keeps crashing on import.
I have done a full uninstall, used CC Cleaner. Reinstalled and it still crashes.
The log I get from the crash is massive but happy to paste it here if it helps. Let me know.
My mac is:
MacBook Pro i7 2.3ghz
8Gb ram 1333mhz ddr3 - 2 module of 4gb
AMD Radeon HD6750M 1024mb
Running OSX 10.9.3

I am Windows, but from what I have read permissions can cause major problems
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0

Why does my Premiere Pro CC always crash?

I am having the same issues - constant crashing of Premiere Pro CC.
Crashes during edits - crashes in exports.
Mostly is just hangs and is in the dreaded "not responding" mode.
I run a small independent production business and never experienced this amount of issues
with CS6.
I have a Samsung Desktop.Windows 8, Running Intel Core i5, RAM 8GB, 64 Bit Operating System
Please can anyone help?
Not running games or very much other intensive software - this is my work computer.
What can I do?
Thanks

Windows finally showed me an error message and this is what I got.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Adobe Premiere Pro.exe
Application Version: 8.0.0.169
Application Timestamp: 536f4f89
Fault Module Name: dvaui.dll
Fault Module Version: 8.0.0.169
Fault Module Timestamp: 536f2bbf
Exception Code: c0000005
Exception Offset: 00000000001a9b41
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 4105
Additional Information 1: a77e
Additional Information 2: a77eab15afda63f33d8f166af9292dc6
Additional Information 3: ebed
Additional Information 4: ebed0779dfaaeca2a0b6da253d50fb65

Premiere Pro cc14 keeps crashing... Yes, for me too.

Premiere Pro cc14 keeps crashing, freezing and I keep having to force quit it, start again, and then after another little while (5-10min) - it does it again and again and again and again... you get the drift.
I am on a MacBook Pro retina.
Specs are like those or better that those recommended for the software so I doubt it's a machine problem.
But in a nutshell:
SSD (500gb with over 50gb available)
8gb Ram
NVIDIA graphics card (one of the recommended ones for Mac for this software) - Updated the CUDA driver and thought it was going to resolve the issue but it didn't (1gb)
2.6ghz intel core i7 processor
Working on Mark3 footage off a usb3 harddrive (which I always do and this never has been a problem ever before).
This is unacceptable considering this is a service we pay, we are a professional boutique filmmaking business and we cannot work in those conditions.
Thought it was the computer, turns out it's most likely your software! So please a fix that WORKS is needed.
Thoughts? Advice?
Thinking of going back to normal CC which was working just fine... but need to see this project through for now as you can't save the project for a previous version of PP (nice one!)

stephbubble,
I was talking about the Intel Graphics Card. Please check if you have an Intel Graphics Card alongside the NVIDIA Graphics Card. Have you tried that Graphics Switching option?
If that doesn't help, try this:
Go to the following locations:
Location 1: When in Finder, click on Go > Go to Folder > ~/Library/Application Support/Adobe
Location 2: Go > Go to Folder > ~/Library/Preferences/Adobe
Location 3: Documents > Adobe
In all the locations, rename the 'Adobe' folders to 'OldAdobe'
Launch Premiere, accept the License Agreement and see if it works.
Note: You will lose your customized workspaces and keyboard shortcuts.
Thanks,
Rameez

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