Premiere Pro CS6 Capture Error after update

After updating Premiere Pro CS6 I can't capture with the Sony HVR-M10E (HDV MAZ) anymore. The tape-deck is connected to the computer via firewire. Using OSX 10.7.5. System message: Critical Error. Premiere CS6 is not responig in any way. Please help!

Some troubleshooting ideas...
http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html
-and http://forums.adobe.com/message/4708997

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Premiere Pro CS3 capture error after Aug 09 vista update

im using premiere pro cs3 on two PC's running vista. after the last vista update last week, i can no longer import HDV or DV from my HV30. both PC's detect the camera and ask to import into windows movie maker or other programs, but when i open premiere pro cs3 and click on capture, both PC's refuse to acknowledge that a camerat attached. is anyone else having this error? if so, have anyone found a soultion to this error?

Strange as it might sound, I'd also install the latest audio and video drivers. OS updates can kill these in a heartbeat. Test afterwards.
It sounds like Vista is seeing the camera OK, but I'd check just a bit deeper. Go to Control Panel>System>Hardware>Device Manager (or whatever Vista might call it?), and with your camera attached and turned on, navigate to it. Open up the window for that device and check every panel. Any warnings, or errors anywhere?
In PrPro, check all of the Capture Preferences. Anything amiss there? Anything changed, since the update?
As a test, create a current Restore Point (do not trust that Vista has done this for you - do it manually to be sure), and then choose a Restore Point from before the Update (I'd actually go back several, if possilbe). Use that and test again. Does PrPro now see the camera and does it Capture as before? If the earlier examinations do not point up something, and this test shows that PrPro CAN Capture, you have at least narrowed it down to the Vista update.
Good luck,
Hunt

Premiere Pro CS6: capture error message "Recorder Captured No Frames"

How can I talk to a person at Adobe to get help with CS6? You spend over a thousand dollars and you can't even get a phone number to call?
Message was edited by: Kevin Monahan Reason: needs a better title. I told the user how to contact support.

StuartMcRae wrote:
Kevin, If only I had a firewire output on my camera. I'm using a Sony HVR-Z1U camera.
It only has these connections -
S-Video
A/V
Component output
XLR IN (x2)
i.Link
LANC
Headphone stereo mini
Hi Stuart,
i.Link is FireWire. Sony calls it something different.
StuartMcRae wrote:
So I run the tapes into my Sony HVR-M25U tape deck which does have an HDMI output.
I've ran that into a Matrox MX02LE (with MAX) for capture and I've done this for years with Premeire Pro although it was with earlier versions (4 and 5). I'm using a Win 7-64 CPU with 16GB and an SSD for my OS.
The HVR-M25U also has a FireWire I/O. Please try to connect that (or the one from your camera) directly to your computer for best results.
Thanks,
Kevin

Premiere pro CC drop playback after update 7.2.1

Why premiere pro cc drop playback after update 7.2.1? I have a MacBook Pro late 2011 with ATI Radeon HD6770m 1GB. Premiere pro cc 7.1.0 run normal, ok, without crashing and drop-freeze frame, but after update 7.2.1 i have all this problems.

Just came on here to post about the buzzing transitions, glad to see it's been fixed already!
Another thing though I don't see mentioned, since moving to 7.2 I find audio playblack is out of sync while editing, and in some clips significantly more noticeably than others. This only happens during playback, if I pause and scrub manually, the audio is perfectly in sync. This actually messed up a project for a client. I thought the audio off the camera was out of sync in one segment so I bumped it a few frames before exporting. Didn't check it after of course and sent him the file, then got a reply back that it was out of sync in that spot. Check the exported video and sure enough, he was right. Check it again in project but it looks in sync. So I bump the audio back in the timeline so that it LOOKS out of sync again during playback, but the new exported video is perfectly in sync!
Editing a TV show now with hundreds of clips and it's maddening with some looking fine, some looking a little off, and some looking completely off and having to manually scrub to check and be sure along the way.
Hopefully this is also fixed in this update..will see tomorrow.

Premiere Pro CS6 serious error has occurred, crash troubleshooting

ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?

UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
--I already removed MOJO effects thinking that could be the issue from the last files that were
--I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

Premiere Pro CS6 - Mp4 Error. Green Previews

Hey, So i'm using Premiere Pro CS6 currently.
My issue is when I import a .h26 MP4 file either A, the file will show but keeps saying media pending, or B (the more common one) will show a pure green preview through the whole clip.... when I go into the properties of the clip it shows a weird error where it shows the frame rate a 0.139 FPS. Yet the footage is 23.976 fps, and when put into the time line it is the correct length at this 0.139 fps, I tried changing the frame rate manually to 23.967 and it shrunk the clip to under a second, Its strange when I work in AE the footage shows fine yet as soon as its in Premiere Pro it greens out. I never had this issue until a few weeks ago. We were working on a large movie and I had a month or so off work so I didn't touch Premiere or the files, I have verified the file locations as well and tried re linking them but it still shows the green error. As well I know it is only the .H264 codec as I can import a video with an mpeg4 codec with no issues... I have tried re installing Premiere but still no fix.. the strange thing is to if I export in AME only it doesn't show the green, yet out of premiere through the export dialog it shows the green in the exported video yet has all the audio of that clip...As well I never have had this issue before..I could always import .h26 MP4's with no issue up until now.
Any suggestions?

Hi Wes,
WesBeiko wrote:
Hey, So i'm using Premiere Pro CS6 currently.
My issue is when I import a .h26 MP4 file either A, the file will show but keeps saying media pending, or B (the more common one) will show a pure green preview through the whole clip.... when I go into the properties of the clip it shows a weird error where it shows the frame rate a 0.139 FPS. Yet the footage is 23.976 fps, and when put into the time line it is the correct length at this 0.139 fps, I tried changing the frame rate manually to 23.967 and it shrunk the clip to under a second, Its strange when I work in AE the footage shows fine yet as soon as its in Premiere Pro it greens out. I never had this issue until a few weeks ago. We were working on a large movie and I had a month or so off work so I didn't touch Premiere or the files, I have verified the file locations as well and tried re linking them but it still shows the green error. As well I know it is only the .H264 codec as I can import a video with an mpeg4 codec with no issues... I have tried re installing Premiere but still no fix.. the strange thing is to if I export in AME only it doesn't show the green, yet out of premiere through the export dialog it shows the green in the exported video yet has all the audio of that clip...As well I never have had this issue before..I could always import .h26 MP4's with no issue up until now.
Any suggestions?
Other people with "green frames" solved their issue by updating GPU drivers. Can you try that?
You say you are working on a movie. What is the camera these files were shot on?
Do sequence settings match clips settings precisely?
You say you never had this issue before a few weeks ago. Did you make any updates to Premiere Pro? Your OS?
Thanks,
Kevin

Premiere Pro CS6 (6.0.1) update available

After Effects CS6 and Premiere Pro CS6 bug-fix updates are available, with performance improvements and some new features. Details here: http://adobe.ly/lsrkmJ
Install the updates and let us know how they work for you. They should solve a lot of problems.

Kevin, you may notice that in most of my posts there's a
Feature Request/Bug Report Form
******BUG******
section
Link: http://www.adobe.com/go/wish
and there's a link to http://www.adobe.com/go/wish
The thing is that you will not receive feedback from the Feature Request Form

Premiere pro cs6 capture settings/media offline

I'm trying to capture footage from my Sony HDV camera to Premiere pro cs6. After capturing it shows up in my project as an mp3 file and when I transfer to the timeline it says media offline. Can anyone please help?? When I import a file from cs5 project it says media offline also. When I import say an .flv file it works fine. I have matched the capture setting to that of cs5 so I'm rather confused...

To restore default preference settings and plug-in cache at the same time, hold down Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release the Shift-Alt keys or Shift-Option key when the splash screen appears.
Try if this works. It is weird that this happens. I have never had it with CS5+/6 both with Win7 and Win8.

Exit code 6: Premiere Pro CS6 [was: Error re]

I need to reinstall Premiere Pro CS6, but I keep getting error messages:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/ameconfig.txt" (Seq 2)
Does anyone know what I need to do to get this to work? I need to edit and not waste days on this. I've tried uninstalling all CS6 and reinstalling and just trying to reinstall Premiere Pro, and I keep getting error messages. Thanks for your help.

See the following if you haven't already:
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Dynamic Linking between Premiere pro cs6 CC and After Effects is shaded grey and not working.

Hi, I currently have a CC membership with everything included in the package. I have already downloaded Premiere Pro CS6 and After Effects. However, I cannot figure out why , when I right click a video clip in Premiere, the dropdown menu has the 'replace with after effects' option within the list greyed out, apparently not an option for me. I've browsed several tutorials and all of them illustrate using dynamic linking with ease as a readily available option. Can anyone help with this please?

Thank You, Jim -
Unfortunately that specifically did not work.
Based on another comment sent to me, here is what did.
In PProCC
File > Adobe Dynamic Link > New After Effects Composition
In AECC
From that composition created from PPro, I imported the project (aep) initially created in AECC from another team member. Saved the file.
Back in PProCC
File > Adobe Dynamic Link > Import After Effects Composition
Magic.

Premiere Pro CS6 "startup error" because of no "capable video play module."

Hi,
I need to edit some native 3D video and burn a Blu-ray of it, but cannot run a trial version of Premiere Pro CS6 on a brand new HP DV7-6b78us laptop because I get a prompt that says "Adobe Premiere Pro could not find any capable video play module. Please update your video display drivers and start again." However the video drivers for the Radeon video card are the most current according to HP (and Radeon). So is there anything I can do or is this laptop unable to run Premiere Pro CS6? Or is there a previous version of Premiere Pro that might work instead? Thanks.
Rob

Does your laptop meet Adobe's MINimum http://www.adobe.com/products/premiere/tech-specs.html requirements?
Also... the "real world" requirements are likely well beyond your laptop http://forums.adobe.com/thread/810750
More about Requirements http://forums.adobe.com/thread/618058
Disk Configurations http://forums.adobe.com/thread/878419

Premiere Pro CS6 vs. After Effects CS6

I would like to know which of these programs would be best for me. I shoot video with my Canon Vixia HFS 20 HD camcorder. I have a decent green screen studio set up in my basement. I currently use Corel VideoStudio Pro X3 and am not happy with the poor chroma key features it has. Is the Chroma key the same or similar on both of these programs? I would rather spend less for Premiere Pro unless there is some really cool stuff in After Effects that would make the additional cost worth it.
I just bought a new Dell XPS 8500 desktop with a Core i7 processor, 12GB of RAM, Nvidia GeForce GT 640 1GB GDDR5, 460 watt power supply, Windows 7 Home Premium 64-bit and a 2TB hard drive. I just installed a WD Black 2TB internal second hard drive. I would be willing to upgrade the graphics card and/or RAM if it would make a noticeable difference.
I would really like some good advice on what to buy and suggestions of computer upgrades if needed.
Dan Hauck

1. If you feel unhappy with the reply, why did you mark it as the 'correct answer'?
That just decreases the probability some other Forum users visit your thread and give you an answer you will be more satisfied with...
2. You probably misunderstands Creative Cloud Files concept. Those 20 GB are for sharing files, they don't limit you in storing and editing footages on your hard drive, and you don't have to use it.
3. Both PrPro and AE have sets of keying tools that can do a decent job. However, the result always depends on many factors such as set up quality, the footage quality (it's difficult to pull a good key out of highly compressed footage) and your skills. Since AE is a compositing tool, you can pull better key there out of poor quality footage via several steps (which requires investing some time on learning).
Just download trial versions of both applications and test on your own.
If you're unhappy with built-in keying tools and have some money, you can extend them with 3-rd party plug-ins (e.g. Red Giant Primatte Keyer).

Adobe Premiere Pro CS6: Header error

I have been using WMV files multiple times on Adobe Premiere Pro without any problems. My webcam videos are the WMV files, and I have been able to edit them before, until now all of a sudden. Every time I import this one video in particular, it gives me this: "The file cannot be opened because of a header error."
Any help would be most appreciated.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Why does adobe premiere pro cs6 capture HVD TO .mp3 format?

Please help me

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Exactly WHAT are you capturing, and HOW are you doing so?

How to solve adobe premiere pro cs6 configuration error: 1 Problem

i have don't get Solve this problem, Any one Help me please...???

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 Capture Error after update

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