Premiere Pro CS6: capture error message "Recorder Captured No Frames"

How can I talk to a person at Adobe to get help with CS6? You spend over a thousand dollars and you can't even get a phone number to call?
Message was edited by: Kevin Monahan Reason: needs a better title. I told the user how to contact support.

StuartMcRae wrote:
Kevin, If only I had a firewire output on my camera. I'm using a Sony HVR-Z1U camera.
It only has these connections -
S-Video
A/V
Component output
XLR IN (x2)
i.Link
LANC
Headphone stereo mini
Hi Stuart,
i.Link is FireWire. Sony calls it something different.
StuartMcRae wrote:
So I run the tapes into my Sony HVR-M25U tape deck which does have an HDMI output.
I've ran that into a Matrox MX02LE (with MAX) for capture and I've done this for years with Premeire Pro although it was with earlier versions (4 and 5). I'm using a Win 7-64 CPU with 16GB and an SSD for my OS.
The HVR-M25U also has a FireWire I/O. Please try to connect that (or the one from your camera) directly to your computer for best results.
Thanks,
Kevin

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Hi Wes,
WesBeiko wrote:
Hey, So i'm using Premiere Pro CS6 currently.
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