Premiere Pro CS6 Crashing during color correction

Adobe Premiere pro crashing during color correcting on both new macbook pros with osx 10.8.2. Clips coming off new G Raid drive with thunderbolt. Clips shot on canon mark III. Help.

Hold option down while launching to reset prefs. 
Start or open another project with different media. If everything OK, that makes it look like your project or media are corrupt.  Start new project with same media.  If OK, then your previous project could have been corrupt.  And so on.
Deleting your media cache can also banish some crashing.

Similar Messages

  • Why is Premiere Pro CS6 crashing during render at 50% completion?

    I am running Premiere Pro CS6 on MacBook Pro, flash drives. The Mac is brand new. Nothing else is running. No other non-factory programs are installed.
    Regardless of what I do, during export to any output type, Premiere crashes when it's rendered to 50%.  I take the same project and only render part; crash at 50%. I try another new project, with nothing but a single video file, crash at 50%.
    <frustration>I am about to run to Final Cut, and I really don't want to. I am losing money and time that I don't have.</frustration>
    Any feedback would be majorly appreciated.
    Thanks,
    Aaron

    ...MacBook Pro, flash drives....I take the same project and only render part; crash at 50%. I try another new project, with nothing but a single video file, crash at 50%.
    Make sure you are not running out of available space
    on your target drive for the export.

  • Adobe premiere pro CS6 crashes whenever I move the timeline

    Hi there, my Adobe Premiere pro CS6 crashes when moving the timeline or importing new clips. I have tried several things, I opened up a earlier project to try that and it was fine for a while, but after about 5-10mins of use it hit the same problem and would then always crash whenever I openend it and moved the timeline marker or added a new clip.
    Another problem that may or may not be related, is that some clips are broken up into about 6 glitchy squares instead of the actual clip.
    Any help would be much appreciated, thanks.

    >an AMD 6670 GPU
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    -If Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

  • Premiere Pro CS6 crashes whenever I go near Project Settings

    Hi all
    I am using an official trial version of Premiere Pro CS6 as part of Creative Cloud. I am editing on my MacBook Pro 17" (newest model) with h.264 footage recorded on my Canon 550D.
    Everything works fine, imports and edits like a dream. However, during editing, if I simply go to Project -> Project Settings -> General - then don't even change anything, just ok out of the dialog box then it crashes.
    When I say crashes, the video disappears and I cannot do anything at all until I exit out and reboot. No messages appear until I do a 'force quit' and then I get the standard "A serious error has occurred" etc.
    Of course the obvious solution is to not select Project Settings when editing! Which I will do for now, but I would like to think that I can change any settings I like without it crashing every time!
    Any thoughts?
    Regards
    Jason

    On reading the advice on a separate thread I updated OSX from 10.7.3 to 10.7.4 which seems to have fixed the problem. Probably should have checked that first!

  • Premiere Pro CS6 crashing on daily basis

    Hello. The company I work for purchased Premiere Pro CS6 recently due to Apples direction for Final Cut.
    We have been editing a full length motion picture and being able to edit in native RED has been great. However we have been experiencing one to two or more complete crashes a day with Premier to the chagrin of our editor. I know full RED support is fairly new, but this is getting more and more frustrating as the days go by.
    We are running it on an iMac. OS 10.7.4,  i7 processor, and 8GB of RAM.  The footage is being edited from an external G-RAID hard drive via firewire 800.

    I too am experiencing serious crash woes on Premeire CS6 (.0.2). I'm working on a solid Mac Pro with a crazy fast raid setup, and Ive sunk money into extra ram and a Quadro 4000 GFX card, which has helped a few things, but overall I'm so bummed on the constant errors that hold up my day...
    1- Projects that worked the day before suddenly "encountering an error forcing Premiere to close" (politically correct way of saying "your app is crashing so save if you can jerky"). I have to save a new version of my project in another location every day at this point, which screws with my backup system.
    2- Projects that crash  when I click on a Multicam sequence.
    This week Media Encoder crashes every time I try to render something more than a few minutes long in the background while working in Premiere.
    Rarely do I have a bug free day on new setup. I'm gonna puke if I have to trash prefs & repair disk permissions again. On that note, get preference manager if you don't have it already. It's a lifesaver for this kind of crap.
    This is all Apple's fault. If Final Cut X had never been released, I'd be half way done with this doco edit by now. Premiere is such a nice app in theory, but falls so short in action...
    Any advice besides "trash prefs, repair permissions" much appreciated

  • Adobe Premiere Pro CS6 Crashing

    I've seen some discussions on this but not on the exact problem I've been having,  which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other.  If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
    Help!
    Canon 7D Footage
    1080P 24fps
    ESata Externanl HDD
    Windows 7 Ultimate
    Core i7
    12 GB ram

    I am having a similar issue that I have nailed down to two specific audio tracks.  When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error.  Understand, the Compressor and Denoise effects are not on the audio itself.  When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire. 
    I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume".  I made up the gain on the Compressor plugin on the track.
    FWIW I also get the "Audio filters missing" pop-up when I open the project.  This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
    I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
    Hope this helps...

  • Adobe Premiere Pro CS6 crashing when making edits

    I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
    It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
    The screen message I get is this one:
    The log message that I get afterwards goes as follows:
    On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
    I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
    What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
    Thanks in advance for your time and wisdom
    Jaime From Spain

    Now, a few updates after a very long night (just in case it might  help somebody)
    Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
    This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
    I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
    Best regards
    Jaime

  • Premiere Pro CS6 freezes during loading

    Having used thsi programm several times successfully all of the sudden since today, after a few seconds of loading process of Premiere Pro CS6, loading process always starts freezzing at loading stage : "loading ExporterQuickTimeHost.bundle" (Mac OS). Deinstallation and reinstallation didn't help.
    Can someone help me?

    The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.
    Process:         Adobe Premiere Pro CS6
    Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
    Identifier:      com.adobe.AdobePremierePro
    Version:         6.0.0 (6.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd
    Date/Time:       2012-10-03 22:54:32.002 +0200
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          -6877 sec
    Per-App Interval Since Last Report:  457 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   com.adobe.premiere.frontend       0x000000010c6c8e38 FE::Application::AttemptPanicProjectSave() + 18
    1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44
    2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26
    3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10
    4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469
    5   com.adobe.QT32Client.framework    0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54
    6   com.adobe.QT32Client.framework    0x000000010d05f747 QT32Client::Create() + 23
    7   ...rterQuickTimeHost.framework    0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28
    8   ...rterQuickTimeHost.framework    0x0000000133e1e6fe PrExporterModule::ExportEntry(int, exportStdParms, void, void*) + 68
    9   ...rterQuickTimeHost.framework    0x0000000133e1e4e1 xSDKExport + 81
    10  ...dobe.ExporterHost.framework    0x00000001047f71b3 ML::CallExporterModuleGuarded(int ()(int, exportStdParms, void, void), int, exportStdParms, void, void*, std::basic_string const&) + 131
    11  ...dobe.ExporterHost.framework    0x00000001047f7483 ML::ExporterPluginModule::CallExportModule(int, void, void) + 405
    12  ...dobe.ExporterHost.framework    0x00000001047f6fe3 ML::ExporterPluginModule::StartupFromDisk(unsigned int, bool) + 353
    13  ...dobe.ExporterHost.framework    0x00000001047c162c ML::ExporterModuleFactory::CreateUnknown(ASL::InterfaceRef&) + 308

  • Premiere Pro CS6 crashing after RAM upgrade

    I just got Premiere Pro almost a week ago after using FCP for years. I was just getting accustomed to it and thought I would upgrade my RAM to help Dynamic Link run smoother. I doubled it from 4 GB to 8 GB today and now Premiere Pro crashes either immediately or after about 20 minutes. My computer is a 2009 Macbook Pro 2.4 GHz. The new ram is from OWC.com. I ran a RAM test in Tech Tools and it passed as having no problems. Can anyone suggest anything? I would hate to have to go back to 4 GB and be limited to that.

    UPDATE:
    This problem is not fixed at all. I went about 2 hours without a crash then had about 5 of them in a row. I have been reading everywhere trying to find a place to start. A full system rebuild and reinstall would take me a day or 2 that I don't have. The crashes happen any time, sometimes at startup, sometimes when I'm editing, sometimes when I am not doing anything. I get the "serious error" message and sometimes just get a "quit unexpectedly" along with this log:
    Process:    
    Adobe Premiere Pro CS6
    Path:       
    /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
    Identifier: 
    com.adobe.AdobePremierePro
    Version:    
    6.0.2 (6.0.2)
    Parent Process:  launchd [171]
    User ID:    
    501
    Date/Time:  
    2013-01-17 17:42:42.309 -0800
    OS Version: 
    Mac OS X 10.8.2 (12C60)
    Report Version:  10
    Interval Since Last Report:     
    77432 sec
    Crashes Since Last Report:      
    60064
    Per-App Interval Since Last Report:  32612 sec
    Per-App Crashes Since Last Report:   9
    Crashed Thread:  2  Dispatch queue: com.apple.libdispatch-manager
    Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.33f8
    Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
    Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: ST95005620AS, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-868
    USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
    USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x06200000 / 2
    USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x06230000 / 3
    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x04100000 / 4
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
    FireWire Device: GoFlex Desk Mac, Seagate, 800mbit_speed
    FireWire Device: d2 Quadra v3, LaCie, 800mbit_speed

  • Adobe Premiere Pro CS6 crashing when importing HDV Video

    For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6.  This has happened on two different machines, with similar specs.
    Per the suggested guidelines, here are the specifics:
    Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
    All updates have been installed.
    Operating System: Mac OS X 10.8.5.
    Source footage: HDV 720p60 video in .MOV container.
    Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down.  We will attempt to save your current project."
    Link to full crash report: http://goo.gl/Gn8Bzn
    Crash occurs when trying to import HDV .MOV file.
    This is a consistent problem when importing .MOV files of this type.
    Complete Adobe Creative Suite is installed.  Also using Episode Pro encoding software from Telestream to prepare HDV video.  No other external video hardware or codecs installed.
    Yes, I am using the Mecury Playback Engine GPU acceleration.
    Thanks in advance to anyone who can help me figure this one out.

    Thanks Mark.  Here is the Media-Info Data of one of the clips:
    File: CHRISTOPHER.mov
    Size: 8.11 GB
    Format: QuickTime/MPEG-4/Motion JPEG 2000 format
    Stream count: 2
    Duration: 00:58:29
    Bit rate: 19841 kb/s
    Meta info:
        creation_time: 2013-12-23 18:51:36
    Stream 0
    Type: video
    Codec: mpeg2video
    Codec profile: Main
    FourCC: hdv9
    Duration: 00:58:29
    Width: 1280
    Height: 720
    Sample aspect ratio: 1:1
    Display aspect ratio: 16:9
    Pixel format: yuv420p
    Frame rate: 59.95 fps
    Bit rate: 18300 kb/s
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng
    Stream 1
    Type: audio
    Codec: pcm_s16be
    FourCC: twos
    Duration: 00:58:29
    Bit rate: 1536 kb/s
    Sample rate: 48000 Hz
    Sample format: s16
    Channel: 2
    Meta info:
        handler_name: Apple Alias Data Handler
        creation_time: 2013-12-23 18:51:36
        language: eng

  • Adobe Premiere pro cs6 Crashing on Laucher.  No error message

    OHHH my head hurts, Adobe Premiere pro cs6 no longer works.  I was working on a project and i accidentally shut off my computer, upon rebooting i found myself unable to turn on Adobe Premiere.  It brings up the laucher, it does not load any codecs, fonts, etc.  you know what i mean the really fast list that goes by.  My gpu is supported, i have did the cuda core trick, i have deleted my properites, and reinstalled, nothing.  I even cleaned my entire computer of adobe folders and the what not, used the cleaner tool to uninstall everything to do with adobe, and reinstalled it all.  Still no luck.  I installed the trial of photoshop to see if it worked and it worked perfectly fine.  Adobe encore, and encoder also do not work.  I have checked my graphics drivers, they are fine and not on a beta driver.  I also did not make any changes to my system before trying to open it.  I have system restored back before it happened by and day, still no luck.  I have opened it about 50 times to make sure that it didnt need to black list or anything.  I have even ran the license repair tool, I REALLY need help, i was working on a large project with a deadline.  Please for the love of everything holy throw whatever suggestion you got at me besides a system reformat, which is my last option and i want to make sure i have tried everything before i do that

    >accidentally shut off my computer
    1st, very basic question... Windows or Mac?
    -See the Information FAQ http://forums.adobe.com/message/4200840 for what you need to say when you ask a question
    2nd question... HOW did you shut off your computer?
    For Windows (I don't do Mac) there is generally a "graceful" shut down when you push the power button, since the power button on modern computers is not DIRECTLY connected to the power supply, it goes through a motherboard control circuit that tells the power supply to shut down only AFTER all open programs are closed
    If you hit some kine of external power switch (rocker switch on a surge protector, for instance) so power was ABRUPTLY cut off... you very likely have a corrupted Windows System Registry... and that would require a complete hard drive formatting and reinstall of everything to fix the problem

  • Adobe Premiere Pro CS6 Crashes

    I open Adobe Premiere Pro CS6. I import a .mov file. I move the .mov file into the next box and a message pops up saying "Adobe Premiere Pro CS6 has stopped working"
    Then Adobe Premiere Pro CS6 closes.
    I have brand new Samsung 5 series laptop
    Windows 8
    Intel core i7
    Radeon Graphics AMD
    AMD HD8750M gDD3 2Go_Dual
    8 Go (DDR3 1600MHz/4Go*2)
    1T
    Thanks

    Does that laptop have dual graphics?
    If yes, go into BIOS and completely turn off the Intel chip... see below
    Even if not dual graphics... have you updated your graphics device driver?
    Do NOT use Windows update, you need to go to the ATI/AMD site and find the driver for your specific model
    Dual video laptop problems
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328

  • Premiere Pro CS6 Crashes on Render Timeline and also Export

    Hi, The Last few days Premiere Pro has been crashing during either export of a sequence or during render of timeline.
    This also happens if I import the timeline into AME and try to render from there.
    The Files on the timeline are 720x576 progessive @25fps Avi Type 2's
    I've tried outputting to a number of file types with the same crash. Also I have Premiere Elements on the same machine and this does the same!
    This had been working fine the past few weeks, can't understand why its stopped now.
    I've also tried uninstalling CS6 and reinstalling it. and also keep all updated..
    Also reading some other posts, i also uninstalled Itunes in case the latest update has caused problems. Unfortunately i don't have  restore point from before the problem started happening
    although i do have a backup on another drive.
    I should also mention that i've done a number of virus scans as well with a couple of products just in case of that.
    Machine is Win 7 64 bit.  I7 Quad 2600 (3.4gig), 10gb Ram, Blackmagic extreme input card, and Duo input card. The Video Card is internal to the board (Intel HD Graphics...which performs ok for what i need it for )
    any help would be appreciated to get up and running again.
    cheers
    john

    Well, I think i finally have got to the root of it...These files were recorded using Blackmagics Mjpeg Compressor, and that seems to be the problem.
    Rather than recoding the files (difficult as AME would fall over as well!) I ran them through my digital desk again (Vmix) playing them back and re recording them using AVi and the normal dv option...this time the files produced would render and output...hoorah  now see if i can finish it..will report back, but this seems to have sorted me out.

  • Premiere Pro CS6 Crashes When Dragging

    Trying to edit in PP CS6 and keep getting this error every time I drag files.
    "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
    This happens every time I try to drag any footage. Regardless of files or locations.
    I'm working (at least trying to) on a Mac Pro (Mid 2012) running OS X Yosemite 10.10.1.
    Processor- 3.2GHz Quad-Core Intel Xeon
    Memory- 16GB 1066 MHz DDR3 ECC
    Graphics- ATI Radeon HD 5770 1024MB
    The Adobe applications manager says everything is up-to-date and I've tried everything I can think of.
    Restarting computer.
    Testing different video files in the project (happens with all)
    Moving files to a different drive
    Creating a new project on a different drive
    Opening old project with footage that worked before.
    No luck with anything.  Any help is greatly appreciated! I've got deadlines to meet and no backup computer!

    Hi, did you get anywhere with this? I am having a similar issue in Premiere Pro CC 2014.
    The issue is as follows:
    If I try to drag a clip, sequence, effect or transition ANYWHERE within the program, it will crash - with the serious error message. In order to 'reset' this, I HAVE to restart my machine. Once I have done so, I can continue editing as normal for a while (up to an hour, or so) but eventually, it WILL crash again.
    The crash ONLY happens when drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
    The crash happens after I have clicked, as soon as I start to move my mouse.
    I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. The footage plays fine.
    I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed.
    My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
    I have tested this with projects and footage on an external drive, same issue.
    I have been using the system on Mavericks and had no problems. I'm guessing it was either the update to Yosemite (I have reinstalled from scratch numerous times to rule out any errors during installation), OR a recent change to Premiere.
    Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects. Again, until the machine is restarted.
    Any ideas?
    Thanks!!

  • Premiere pro cs4 crashes during splash

    hi i recently installed premiere pro cs4 and when i try to open it it crashes when it gets to loading solidcomposite.aex. i tried removing each plug-in and it kept crashing on the next plug-in. however, when i removed asiowdm.dll the splash immediately ended and appeared to crash because nothing opened. i dont know what asiowdm.dll is but would anyone know why this file would cause problems and if there is anything i can do to fix it?
    THANKS!

    Mike,
    When something works one day, but not the next, it is almost always a sign that something has changed. It could be a seemingly insignificant incident, such as MS Windows doing an automatic update, or it could be more significant, like loading new software, or adding/removing hardware.
    Think about what has, or might have, gone one, from the time that PrP worked, and now. Check the schedule of your OS updates and see if any were installed in that time. Did you change any hardware? Did you install ANY new programs?
    With the OS updates, drivers that worked perfectly before can be rendered obsolete. Check for any video and audio driver updates for your system. Also, check your current version of QuickTime and also your Flash player. I may be confusing the programs, but IIRC PSs installer relies heavily on the Flash player. Might be true for PrP too. Many folk had problems with PS installing, and either had a hosed Flash player, or needed to update what they had.
    If Jeffs idea does not work, also look on the MS Windows site. There was an issue with an older version of MS Installer and PS (do not recall this problem with any other Adobe programs, but might have missed the articles). MS corrected the problem and a simple install of the new MSI took care of all issues. Do not recall if this was in XP, or Vista, but MS is pretty good at listing which OSs their fixes cover.
    Others have had positive results by doing an install from the contents of the DVDs copied over to the hard drive (need some real estate there), and then running the installation from the Desktop. Some also needed to do the install from Safe Mode, but not all.
    Again, if Ive mixed up exactly which Adobe program suffered from some of these, I apologize. BTW, what forum am I in? Ah, now I see, PrP CS4...
    Good luck and please let us know how it goes,
    Hunt

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