Premiere Pro CS6 footage issue

Hey everyone - first time posting!
I've been editing a music video in cs6 for a week or so with no issues. (Shot in 4K R3D and editing in that codec). I just updated my mac to Yosemite and suddenly everything's stopped working.
All the footage in the timeline is just gone, as you can see all the cuts are there. When I try and render it I get an 'error compliling movie' alert. The footage in the media section just gives me a media pending alert in the source monitor as you can see. The music track is fine and plays like normal.
All the footage is fine - I've dragged it to another computer and it plays fine in premiere - all the files are fine.
Some help would be greatly appreciated. I've spent a long time editing and the deadline is on the horizon.
Thanks guys!
Alex Cribbs

>just updated my mac to Yosemite and suddenly everything's stopped working
CS6 is 3+ years old and has not been, and will not be, updated for that OS
Even the Cloud version had to have updates issued to be compatible with that OS
I do not know of anything that is SURE to work, but a couple of ideas I have seen in the past that MAY help
1-uninstall and completely clear CS6 and then reinstall Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
2-go back to the Mac OS that was working with CS6
3-buy a subscription to the Cloud version of P-Pro

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Premiere Pro CS6 playback issues & graphics glitches

Hi everyone.
For a few days now (not sure whether it's been like this since the latest update) I have been experiencing serious playback issues and graphics glitches with Premiere Pro CS6. I'm on a Macbook Pro Retina.
Please see attached screenshot for reference. What happens is, I start Premiere - it works fine for a few minutes, but at some point things start to go wrong. The program monitor doesn't show anything anymore, even though the playhead is moving and I get audio.
Sometimes, either the program monitor or the source monitor displays some other part of the Premiere UI or even OSX Finder windows/ other applications like safari. What you are seing in the screenshot is a glitch showing a part of the source window within the program window.
Once this happens, there's nothing I can do but to restart Premiere.
Does anyone else have these kinds of issues?
Premiere is becoming unusable for me at the moment, which is a serious issue since this is my primary NLE.
What also happens from time to time is the following: i start up my project, and once i do anything like moving the playhead, i receive the following error message "a serious error has occurred that requires Adobe Premiere Pro to shut down" which then does exactly what it says. this will happen repeateadly until i restart my computer.
Thanks for your help.

Welcome to the forum.
Make sure you have the latest driver for your video card, and if you're using hardware mercury playback, then make sure you have the latest CUDA drivers from nvidia. If that doesn't work, then please answer the questions here as completely as you can:
Adobe Forums: FAQ: What information should I provide when asking a question on this forum?
Jeff

Premiere Pro playback Footage issue - W/ After Effects Composition

Hi, I've had a very irritating issue as of late.
I've been working on a project for the past couple weeks and it has been going well.
I use AVCHD 1080p 29.97fps 24p footage. It plays perfectly fine in my Premiere Pro CS4 and After Effects CS4. I have used After Effects to replace many parts of the footage and has gone very well... Except one piece of footage.
For what ever reason, it plays terribly only when I apply an After Effects composition to it. If it is the raw footage, it's fine. If I alter it in after effects it's fine. But if it's altered from AE and I attempt to play it in Premiere Pro it repeats old frames. A mixture of stuttering and several frames back through out the whole clip.
I have NO idea what caused it or why it's happening.
Does anyone know?
Thank You.

AVCHD footage is highly compressed using a GOP compression scheme. This makes it unsuitable for heavy processing and subject to all kinds of errors and artifacts when re-compressed. The best workflow is to convert (transcode) your AVCHD footage to a lossless or nearly lossless codec that preferably uses YUV color space. I work mostly on a Mac so my preference is Apple ProRez 444. I transcode everything that I work on that is going to require more than just straight cuts.
Try transcoding (Adobe Media Encoder or Compressor or even Quick Time Pro are a few of the options) your problematic clip, replace the AVCHD footage in your AE comp with the transcoded footage, then re-render to a lossless or nearly lossless codec. Bring your new render into PPro and render a preview. Let us know if this fixes your problem.

Premiere Pro CS6 Audio Issues

We have been testing Premiere CS6 on our first job for the last week. However, we are running into some major audio issues:
1. When clip is loaded into the source viewer, and you jump to through the cilp, the audio lags behind until you stop and wait a few seconds for the audio to catch up. This is a major hinderance when trying to edit quickly with clients in session. This also happens on the timeline when jumping around. These problems never occured in Avid or FCP running the same media.
2. With no rhyme or reason, the audio (from source and timeline) sometimes just doesnt play. The meteres will be moving and the video will play, but the audio wont be coming out. Sometimes you hear a noise as if someone was playing with the audio cables. Also, sometimes the meters dont even move, to suggest there is no audio again video is playing, when infact there is.
These problems have occured accros multiple machines, with media running from both our server, and local hard drives. Our facility runs a NAS that pushes 110/MB/s over ethernet from a 16TB RAID6 (that is SAS connected to the server). One machine is running OSX 10.8, with Black Magic Intensity Pro, 20GB Ram, NVidia Quadro 4000. Another is running OSX 10.8, with AJA IO Express, 16GB Ram, NVidia 4000. and the last is running 10.6.8 with Black Magic Intesnsity Pro, 12GB ram, and NVidia GTX something or other (unsupported card).
Has anyone else gotten these issues? Like i said, i have tested the media from the server and from the local hard drives. We are pushing Apple Pro Res HQ, have also tested Pro Res LT, Pro Res 444 and Canon H.264.

For me it wasn't a RAM issue, I had more than enough to process the audio I had in my project. This quote from a Creative Cow post worked for me.
"Try deleting your .cfa files for the media in question, and then don't mess with the project until they are done re-conforming."
Here's the original post:
http://forums.creativecow.net/thread/3/926011
I don't know how to figure out which .cfa files are associated to specific media files, so I just went to where they were cached and deleted all of them. Open your project again and you'll see a little yellow bar in the lower left-hand corner of the Timeline window showing that it's re-conforming your media. Don't even think of touching the computer while it's doing this... I was so paranoid that I didn't do anything else (check e-mail, open a web browser, work on a Word doc, etc.) until Premiere was totally finished. After that my audio played fine for the rest of the project.
One thing that's tricky and took me a while to figure out is that if you're using multiple drives, you have to be careful to make sure you're getting ALL of the .cfa files. If you've set the project to cache your files on a external drive, and then open a project on a different drive without having that external connected, Premiere will set the cache folder to its default location (usually on your host computer's main hard drive). I didn't realize this, and had the audio drop-out issue, so I deleted the .cfa files but the drop-out didn't go away. I found out that Premiere had reset my media cache folder, and had cached the corrupted .cfa files on my main hard drive. Once I deleted them there and let the computer re-conform, the audio played well again.
Hope this helps, let me know if you have any questions.

Adobe Premiere Pro CS6 - Audio issues

Hello everyone,
First of all I would like to apologize for my pretty weak english.
I've been using Premiere CS6 for a while and I've never encountered any major issue that couldn't be fix... until now.
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The AAF fails (It tells me that It can't export audio clips that are linked to video clips..). OMF export works, it weights 800ish mo but it's empty...
Thanks in advance to anyone that could save my time on this issue.
Have a nice day/night to everyone.
Antoine

http://forums.adobe.com/thread/1063076?start=0&tstart=0

Premiere Pro CS6 Export issues

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Bob Killen
BKFA Productions

Hi Bob,
How are you exporting the sequence? Give us some details so we can help you out.
Here are the guidelines for getting your details.

FAQ: What are the best resources for Premiere Pro CS6?

Here are high quality resources for troubleshooting and tutorials related to Premiere Pro CS6.
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Issue: Why won't Premiere Pro CS6 play back AVCHD media?Answer: Update to Premiere Pro CS6 (6.0.5). Previous versions of CS6 had this issue.
More info: http://blogs.adobe.com/premierepro/2013/08/premiere-pro-cs6-6-0-4-update.html
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Issue: Is there a trial available for Premiere Pro CS6?Answer: Yes, subscribe to the free version of Creative Cloud, then download the trial.
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Premiere Pro CS6 for Broadcast ProRes HQ Frame rate issues

I switched from Avid to work on a quick project with DSLR footage shot on the 5D Mark III at 29.97 psf which is not to be confused with 29.97i, a standard frame rate necessary for broadcast. So the commercial spot was cut together, I punched in the proper settings (the very same settings that work with Avid 6.0+ and Final Cut Pro 7), and hit export. When exporting either a Quicktime Animation or Pro Res file from Premiere Pro CS6, premiere creates a file with a faulty framerate, it comes out as 28.4 instead of 29.97. I thought I was going crazy, but no, there are tons of documented experiences with 23.94 being 20-something, and on an on. It seems as if Adobe did not do a good enough job with integrating the Pro Res codec into their software. The only way I could get around it was to export to something else (Blu-ray H.264 at 29.97), and then re-encode that file to Pro Res HQ with either compressor or adobe media encoder. The problem lies in exporting progressive footage as interlaced, it just completely screws up the frame rate. The worst bit is that, I need Pro Res HQ for the distribution house for the commercial spots, they require the ProRes HQ MOV at 29.97i and if anything is off, I get charged for it.
Does anyone else have problems with Adobe Premiere lacking on the professional end? Or similar experience with this problem?
Just do a search for pro res frame rate issue premiere and you will see a lot of other users with the same issue.
Thanks,
C
System Config:
Mac OSX 10.8.2
2.7GHz Intel Core i7 MacBook Pro 15" Mid 2012
NVIDIA GeForce GT 650M 1024MB
16GB 1600 MHZ DDR3
256GB SSD + 750GB SATA (no CD/DVD)
Premiere Pro CS6 (latest)

Read the Warning here: http://ppbm7.com/index.php/tweakers-page/85-raid-or-not-to-raid

Importing Photoshop files into premiere pro CS6 issues

Hi
I recently re-installed Premiere Pro CS6 on my work computer (i changed from a HDD to an SSD). Ever since I did this I am having an issue importing .PSD files into Premiere.
I try and import a photoshop file. The importer window comes up. The progress bar starts to move, then pauses and the Importer says 'Not Responding'. After a few seconds it comes back and throws up the following error:
Error message - 'The importer reported a generic error'
All projects i previously worked on that had .PSD files in them are now reporting these files as 'Media Offline' meaning I have to replace them with .PNG files which is really annoying.
Any ideas what might be happening? The files I am trying to import are RGB .PSD's. They worked previously without any issues.
I have Premiere Pro Version 6.0.5 (001 (MC: 264587))
running on a Windows 7 machine with Service Pack 1, 64 bit OS, 16GB Ram and Intel Core i7-2600
Many thanks in advance for anyone who can help me with this!

Yes, MXF should play perfectly in PP CS6, but if you can't work this out at this point, you may wrap your MXF video to something intermediate. as a matter of face, Adobe Premiere Pro CS6 seems to work fine if you import your MXF clips directly from a camera or camcorder, but if have already copied MXF recordings your HDD or you downloaded them from somewhere else, the import error may occur.
So i suggest you convert the MXF footage to something mezzanine we would recommend DNxHD.mov (if you are on a PC) or Apple ProRes .mov (if on a mac). those two intermediate codecs are good mezzanine codecs that handle recompression well and standup well in other areas of post-production (color grading, graphics, compositing, etc,). You can see what I wrote about the solution. "Why Premiere Pro CS6 can't import MXF files?" i hope that it is helpful to you.

Video Playback Issue in Premiere Pro CS6

I am editing a video with 2 video tracks on top of each other. When I scrub through the timeline or jusy hit play in the timeline the top layer of video scales to about 50% and plays on top of the layer below it. But it didn't do that 2 days ago. Any ideas on what could cause that? I have attached a screen capture of what it looks like while playing back. Any info would be greatly appreciated.
::Premiere Pro CS6 (v 6.0.5) and a Macbook Pro running OSX 10.9 on a SSD, and 8GB RAM::

They are both 1280x720 but they were shot on 2 different cameras. The thing that is killing me is that I have done this exact same camera setup and editing before without this issue. And it only scales the top layer video down while scrubbing or playing back (spacebar). When the playhead is still it pops back to normal.

MXF issues with Premiere Pro CS6

Hello,
I am having trouble using Canon XF300 MXF files in Premiere Pro CS6 v6.0.2. I am using the media browser (tried icon and list view) to import footage (first importing to internal HD via the Canon XF Utility). I can import and play audio and video for all files under 2.05 GB but PPro limits any file longer than 30 seconds to 30 seconds.
Alos, Canon cameras cut files over 2.05 GB into separate MXFs. Most of my footage are interviews over 10 minutes long so I have 3 or 4 separate MXF spanned files for each clip. Premiere is having most trouble handling these files. First of all it limits them to 30 seconds each. Then, when I import them and drag them into a sequence it will only play audio from the first spanned file, even if video from the second sapnned file is playing.
I have tried merging all spanned files using Canon XF Utility's 'Export to MXF' function. As a result I have one 10 minute long MXF file but when I import it to PPro it still limits it to 30 seconds.
I made the change to PPro because of the ability to edit various formats in a single senqunce without tanscoding. I recently purchased a Sony FS700 and FCP7 couldn't really handle the MTS (or clipwrapped movs). Premiere handles them perfectly but can't handle the MXFs. So currently I am finding myself going into FCP7, logging and transfering the MXFs and transcoding them to .movs using the Canon XF plugin for FCP7 and then importing those to Premiere (they work fine this way)...but of course its a hassle to do with hundreds of clips per shoot.
I also noted that VLC 2.0.x versions can't handle the MXFs so well (video plays fine, audio at double the speed) but VLC version 1.0.3 handles them ok as long as I dont forward the video.
Any help is greatly appreciated.
Computer specs: Mac Pro 2.66GHz 12 core, 16 GB RAM running latest Snow Leopard update.
Clips shot at: 29.97 fps, 50 Mpbs, HD 1920x1080.

(first importing to internal HD via the Canon XF Utility)
Try skipping any special software and just use Windows Explorer (or Finder).

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage?

Why are Adobe Premiere Pro CS6 source and program monitors playing each others footage? I import my footage into the project like normal. I drag it to the source monitor on the left hand side to set in and out points then I drag it to the time line. The footage drops into the time line with no problem but when I go to play the footage in the time line it plays back on the source monitor and not on the program monitor like it is suppose to. Other times ill drag the clip to the time line and trim it there and it will be fine and show up on the program monitor. Then ill go try to set a clip to have in and out points (which is suppose to show up in the source monitor) but it shows up in the program monitor. The clip is not even in the time line it should not be on that monitor! I have updated the program to the late update. I have re installed the program numerous times and I have even ran the Adobe Clean up program. Couldn't find much on this problem. Please help thank you! I have a PC. My computer is also way over the recommended minimum specifications to have the program installed on.

Definitive Answer (I believe): It's all about this setting, "Write XMP ID To Files On Import" - which confirms that Adobe Premiere Pro is deliberately modifying the .mov file: http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
These posts give some background as to why having this setting enabled would be beneficial: one benefit being to be able to skip conforming files by matching the conformed file with the original using the embedded XMP tag :-
http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
http://www.dvinfo.net/forum/adobe-creative-suite/498627-why-premiere-modifying-video-files .html
https://forums.creativecow.net/thread/205/876064
(Found using Google search term "adobe premiere pro date modified")

Replace footage will crash Premiere Pro CS6

Hi,
I have a serious problem with Premiere Pro CS6 when I want to replace footage in the project. I need to replace .R3D files to ProRes files that I encoded via MediaEncoder.
When I replace the clip (.R3D to ProRes) in project browser, Premiere crashes every time announcing:
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down..."
When reopening the project (the recovery project Premiere Pro tried to save while crashing), the name of the file is still the same, but the content of the file has changed to the ProRes clip (they are different in resolution). When I replace the clip again, the name of the clip also changes and does not crash - however the clip was already changed even the name wasn't.
If I then replace another clip (.R3D to ProRes), Premiere will crash again. This happens every time I try to replace a new clip (.R3D to ProRes).
If I replace the other way around (ProRes to .R3D), Premiere will not crash.
Please help. This is very annoying problem, and I need this resolved as soon as possible!
Thanks!
(MacPro, OSX 10.7.5, PremierePro CS6)

Hi again,
nobody has an idea why this happens?
Well, I made further experiments, sent crash reports to Adobe, no reply.
The problem is still: when trying to replace footage (.R3D => AppleProRes), PremierePro crashes every time.
The following announcement pops out (to click OK):
Adobe Premiere Pro
Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.
Earlier PremierePro crashed and had to force-quit. Now I just have to quit it - it stays on but does not work and makes a pop-up (to click Continue):
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/slightlybuilt/PremierePro/UIFramework/Make/Mac/../../Src/Worksp ace.cpp-209]
Again, if trying to replace footage the other way around (AppleProRes => .R3D), PremierePro does not crash.
Please, help soon! Thanks.

Premiere Pro CS6: Media Manager Issue

I can´t use Premiere Pro CS6 media manager. It begin analyze project but then come couple error messages. All my graphics files are .psd, all my video files are 4K .r3d and all audio is .wav files. Does Adobe team trying to solve this problem already? Below are links to the screen capture images about issue.
https://www.dropbox.com/s/qbnj7ctnzir21hn/premire_CS6_error.png
Dropbox - premire_CS6_error#.png

I would recommend doing all your file work with a proper file manager, like Finder.

Need help with premiere pro cs6 having performance issues please help

need help with premiere pro cs6 having performance issues please help

Welcome to the forum.
First thing that I would do would be to look at this Adobe KB Article to see if it helps.
Next, I would try the tips in this ARTICLE.
If that does not help, a Repair Install would definitely be in order.
Good luck,
Hunt

Premiere Pro CS6 footage issue

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