Premiere Pro CS6 freezes at splash screen

I just loaded Master Collection CS6 and all programs will launch except Premiere Pro and After Effects.  Any suggestions...

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Similar Messages

  • Premiere Pro CS6 stopping at splash screen

    Hi guys,
    I'm having an issue, Premiere was working fine before, but now I open it, the splash screen starts and runs through a loading precedure, but then just stops half way through and does nothing...
    This is where it stops ^
    I am operating on a Mac 10.9.2 OS X Mavericks
    My other programs work fine.
    I have tried deleting my user preferences folder but it didn't change anything.

    Hi hero2k,
    Welcome to the forums.
    Please go to the below location and remove all the plugins inside the folder Mediacore.
    Startup drive>Library>Application support>Adobe>Common>Plug-ins>7.0>Mediacore
    Please update if you have any firther issues or queries.
    Regards,
    Vinay

  • Premiere Pro CC hangs on splash screen  "loading ExporterQuicktimeHost.bundle"

    Premiere Pro CC hangs on splash screen  "loading ExporterQuicktimeHost.bundle"
    This happened before when I had CS6. I'm now using CC and haven't had problems until now. I again get the hang up while loading. Previously I trashed the loading ExporterQuicktimeHost.bundle file and this solved the problem.
    I tried to contact support. I thought my subscription to CC included support, apparently not.
    Anyone else have this Problem?
    Brian

    Thanks for the response Kevin.
    I tried repairing permissions.
    I recently installed OSX 10.8.4 but I've been succesfully using PP since then. PP is up to date v7.0.1
    I have read the other forum posts on this.
    Again, this problem cropped up using PP CS6, but I was able fix it using this procedure:
    1. Go to Applications
    2. Go to Adobe Premiere CS6
    3. Right click on the application and click on “Show Package Contents”
    4. Go to Contents –> Plug-ins –> Common
    5. Move the following files to the desktop: ExporterQuicktimeHost.bundle and ImporterQuicktimeHost.bundle
    6. Restart Adobe Premiere CS6 and it will successfully open up
    This no longer fixes it.
    I desperately need to get back to work.
    Even though I feel Adobe support should be included in a CC subscription, I'm considering purchasing Adobe Bronze support with a max wait time of 4 hours and only alloted phone calls for  $175
    thanks anyway

  • Premiere Pro not loading after splash screen, can't find fix on forums.

    Fresh install, doesn't matter what I do to this machine, memcheck came out ok. I click on Premiere Pro CS3 icon loads splash screen, then kicks out an error code.
    EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
    P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
    P9 : 00000000
    I have a fresh install of window XP home edition service pack 3, 3 gigs of ram, Ati x1200 on board memory, (also have a nvidia 8800gt that I thought was the problem...it's not.) Most up to date drivers. Running two sata hard drives both 250 western digitals.
    system information
    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name DESK
    System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
    System Model MS-7327
    System Type X86-based PC
    Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
    BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
    SMBIOS Version 2.5
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name DESK\Auggie
    Time Zone Central Standard Time
    Total Physical Memory 3,072.00 MB
    Available Physical Memory 1.28 GB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 3.85 GB

    ok, one more time. I have a problem with Premiere Pro CS3 Crashing after the splash screen. It loads everything right on the splash screen, but when it goes to loading the work areas, it goes white and comes up with the error code of :EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
    P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
    P9 : 00000000
    What ever that is.
    I have an amd 4800+ Dual Core and 3 gigs of ram. An Nvidia 8800gt with latest drivers installed for all of it. Running windows XP home sp 3 build 2600 More information on my system below.
    I've re-installed 3 times, and even tried a clean install of vista. I've done the hold shift while loading and get the same issue no matter what. I've Deleted the premiere folder in local settings.
    I've done all the steps at http://premierepro.wikia.com/wiki/Troubleshooting
    a screen capture from process explorer and cpu fan can be found here http://www.theslam.net/images/desktop.jpg
    DXdiag file can be found at
    http://www.theslam.net/images/DxDiag.txt
    hopefully this helps.
    OS Name Microsoft Windows XP Home Edition
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name DESK
    System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
    System Model MS-7327
    System Type X86-based PC
    Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
    BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
    SMBIOS Version 2.5
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume2
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name DESK\Auggie
    Time Zone Central Standard Time
    Total Physical Memory 3,072.00 MB
    Available Physical Memory 2.36 GB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 5.84 GB
    Page File C:\pagefile.sys
    Name NVIDIA GeForce 8800 GT
    PNP Device ID PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2\4&3B252A0E&0&0010
    Adapter Type GeForce 8800 GT, NVIDIA compatible
    Adapter Description NVIDIA GeForce 8800 GT
    Adapter RAM 512.00 MB (536,870,912 bytes)
    Installed Drivers nv4_disp.dll
    Driver Version 6.14.11.8122
    INF File oem2.inf (nv4_G9x section)
    Color Planes 1
    Color Table Entries 4294967296
    Resolution 1440 x 900 x 75 hertz
    Bits/Pixel 32
    Memory Address 0xFD000000-0xFDFFFFFF
    Memory Address 0xC0000000-0xDFFFFFFF
    Memory Address 0xFA000000-0xFEAFFFFF
    I/O Port 0x0000D800-0x0000D87F
    IRQ Channel IRQ 18
    I/O Port 0x000003B0-0x000003BB
    I/O Port 0x000003C0-0x000003DF
    Memory Address 0xA0000-0xBFFFF
    Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.8122, 6.01 MB (6,301,248 bytes), 12/26/2007 4:35 PM)

  • Premiere Pro CS6 Render and Export Screen Glitch and Freeze

    I use Premiere Pro CS6 on a 2012 Macbook Retina display - 16GB RAM, 751GB Flash Storage, NVIDIA GeForce 650m Graphics Card, 2 External 4TB hardrives for scratch disks, Thunderbolt connection. When I try to render and export videos I often get a graphical glitch like in the pic shown below and my computer freezes. It happens very often, especially when there are a lot of effects in the videos - I use the GenArts Sapphire plugin often.
    This has been going on basically since I bought my Macbook 2 years ago, but it is starting to become more and more common -  considering this was the most expensive Macbook Pro you could buy I am very annoyed with this - even on some videos where I have applied no plugin effects or any color correction it happens, especially when trying to export videos.
    Any help on this issue would be appreciated.

    I am having precisely the same problem as bricklaneeditor, and have exactly the same setup: MBP early 2011, 16GB RAM, 512 GB SSD,
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    Indeed, a restart of Premiere Pro always fixes the problem -- for a while.  I've also seen similar behavior in Media Composer 6.0.1 once or twice so am wondering whether it's an issue with this machine/OS, as the playback software architectures are so different on those two NLE's. 
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  • Adobe Premiere Pro CS6 Freezing

    I am experiencing freezing issues when trying to edit within premiere pro. Simple tasks like cropping videos, color correcting or anything done to the video will freeze the program window and then eventually freeze the program.
    System Specs:
    Model Identifier:          iMac12,1
      Processor Name:          Intel Core i7
      Processor Speed:          2.8 GHz
      Number of Processors:          1
      Total Number of Cores:          4
      Memory:          12 GB
    Using Premiere Pro CS6 6.0.2
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    What are you editing, and does your sequence match your video?
    Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)
    For CS5 and later, the easy way to insure that your video and your project match
    See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
    -and a FAQ on sequence setting http://forums.adobe.com/message/3804341
    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30
    For Mac http://mediainspector.massanti.com/

  • Adobe Premiere Pro CS6 Freezes/Stops Responding No Matter What I Do. Any ideas?

    My Adobe Premiere Pro CS6 keeps freezing or not responding (pin wheel of death).
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    There is no one thing that triggers it, but it does seem to happen more often when trying to read my media from the media browser.  Sometimes I get an application error report, and other times I don't.
    This happens whether I start a new project, or work in an existing one.
    I would appreciate any help the community can provide.  I've tried just about everything I could find online from changing random system configurations like language to completely re-installing the software.
    Please let me know if there is any additional information I can provide.
    System Hardware Information:
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      Model Identifier: MacBookPro10,1
      Processor Name: Intel Core i7
      Processor Speed: 2.7 GHz
      Number of Processors: 1
      Total Number of Cores: 4
      L2 Cache (per Core): 256 KB
      L3 Cache: 8 MB
      Memory: 16 GB
    System Software Information:
      System Version: OS X 10.9.4 (13E28)
      Kernel Version: Darwin 13.3.0
      Boot Volume: Macintosh HD
    Thanks!

    next link says After Effects, but check YOUR permissions !!!
    -http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
    Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
    And some older links that may help
    -Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    -and https://forums.adobe.com/thread/1507936

  • Premiere Pro CS6 freezes during loading

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    The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.
    Process:         Adobe Premiere Pro CS6
    Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
    Identifier:      com.adobe.AdobePremierePro
    Version:         6.0.0 (6.0.0)
    Code Type:       X86-64 (Native)
    Parent Process:  launchd
    Date/Time:       2012-10-03 22:54:32.002 +0200
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          -6877 sec
    Per-App Interval Since Last Report:  457 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4
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    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
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    1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44
    2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26
    3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10
    4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469
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  • Premiere Pro CC - Hangs on splash screen / slow startup

    Hey everyone,
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  • Photoshop CS6 freezes before splash screen (Mavericks)

    13-inch MacBook Pro 2012 (June), 2.9GHz i7, 8GB of Apple RAM (no third-party RAM), 750GB drive, non-Retina display, OS X 10.9.1. In use for over a year under 10.8.x.
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  • Photoshop CS6 freezes before splash screen

    13-inch MacBook Pro 2012 (June), 2.9GHz i7, 8GB of Apple RAM (no third-party RAM), 750GB drive, non-Retina display, OS X 10.9.1. In use for over a year under 10.8.x.
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    Because Photoshop will launch successfully with a different OS X user account, can someone suggest which specific Console log(s) in both accounts to investigate (or search for the existence of) that may help diagnose why Photoshop won't launch?
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  • Premiere Pro CC crashes at splash screen

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      Application Name:     Adobe Premiere Pro.exe
      Application Version:     7.2.1.4
      Application Timestamp:     52aed7f3
      Fault Module Name:     dvamarshal.dll
      Fault Module Version:     7.2.1.4
      Fault Module Timestamp:     52ae9790
      Exception Code:     c0000005
      Exception Offset:     000000000000aa59
      OS Version:     6.1.7601.2.1.0.768.3
      Locale ID:     1033
      Additional Information 1:     1ef8
      Additional Information 2:     1ef85c0568694c37a496679930350233
      Additional Information 3:     baac
      Additional Information 4:     baac23f2a22564c5ed3f3c4d66fbcb9b
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  • Premiere Pro CS6 Freezing

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    I am having a similar problem
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    ExporterQuickTimeHost QT Version http://forums.adobe.com/thread/1109614
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    -Information FAQ http://forums.adobe.com/message/4200840

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