Premiere Pro CS6 freezing when markers are right clicked in the Source Monitor

When I right-click a clip marker in the Source Monitor, Premiere takes 100% of a CPU core and just hangs until I Force Quit it. This is on OS X 10.8 Mountain Lion. Has anyone seen this before or know how to fix it? It's a blocker for me... I can't get much work done like this.
Here's a sample of the frozen thread: http://pastebin.com/Uce7qCzQ. It seems to be stuck in HandlerSourceMonitor::SourceMonitorView::OnChapterMarkerStatus.

You're absolutely right. To clarify, this happens on the entire area and also the "Marker" menu at the top of the screen.
I managed to work around the problem after a few hours, once I realised some clips were not showing this problem.
1) Identify problem clips (by watching Premiere crash).
2) Re-open Premiere and put the clip in the Source Monitor.
3) Make a note of any markers in the clip.
4) Press ⌥⌘M to clear markers without opening the menu.
5) Re-add markers manually.
That seems to have done the trick of cleaning out any "bad" markers. Thanks for your help!

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Adobe Premiere Pro CS6 Freezing

I am experiencing freezing issues when trying to edit within premiere pro. Simple tasks like cropping videos, color correcting or anything done to the video will freeze the program window and then eventually freeze the program.
System Specs:
Model Identifier:          iMac12,1
Processor Name:          Intel Core i7
Processor Speed:          2.8 GHz
Number of Processors:          1
Total Number of Cores:          4
Memory:          12 GB
Using Premiere Pro CS6 6.0.2
Any help appreciated!

What are you editing, and does your sequence match your video?
Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)
For CS5 and later, the easy way to insure that your video and your project match
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For Mac http://mediainspector.massanti.com/

Adobe Premiere Pro CS6 Freezes/Stops Responding No Matter What I Do. Any ideas?

My Adobe Premiere Pro CS6 keeps freezing or not responding (pin wheel of death).
This problem started happening 3 weeks ago.
There is no one thing that triggers it, but it does seem to happen more often when trying to read my media from the media browser. Sometimes I get an application error report, and other times I don't.
This happens whether I start a new project, or work in an existing one.
I would appreciate any help the community can provide. I've tried just about everything I could find online from changing random system configurations like language to completely re-installing the software.
Please let me know if there is any additional information I can provide.
System Hardware Information:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
System Software Information:
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Volume: Macintosh HD
Thanks!

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
And some older links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Adobe Premiere Pro CS6 crashing when making edits

I everyone. I migrated to Adobe Premiere Pro CS6 (I need to finish a couple of project before I can update the computer to CC and Mac OS 10.8.) and it's been crashing right from the begining. It's a random crash but my impression that it becomes more probable as the projects grow.
It happens whenever I'm editing and I press the shortcut for "overwrite" or "insert". (It also happens when I press the icon or move the clip to the timeline)
The screen message I get is this one:
The log message that I get afterwards goes as follows:
On previous days, I've been able to keep working just by deleting the Media database preview files from Premiere but it's not working anymore.
I'm working with XMF files shot with a Canon C300 synced using premiere to sound files (.wav). It only happens when I try to edit but it doesn't matter if I try to edit sound, sound and image or just image.
What it doesn't make sense is that it says something about "dynamic lynk" and, as far as I know, I'm not using dynamic link at all.
Thanks in advance for your time and wisdom
Jaime From Spain

Now, a few updates after a very long night (just in case it might help somebody)
Up until last night, I was saving my Premiere Projects in a Dropbox Folder inside my computer. It was a quick safe way of having a backup copy. Well, it seems that the crash is somehow related. Don't ask me why but once I moved the project file to a regular hard drive (actually a RAID0 where I keep my heavier files) the crashes have stopped.
This morning I went back to the dropbox idea with a new project and -Voilá!- after three hours of work, it crashed again. I moved the file to the RAID disk and no more crashes. My guess is that it is somehow related to the auto-save files that premiere keeps saving. Once it reaches a certain amount (around 20 in my experience) dropbox and Premiere start to do something weird and they crash the software... (It might be related to the software dropbox uses to keep your folders updated and keep backup versions of everything)
I'll run a few tests next week trying to keep the Auto-save files out of dropbox and just the regular files there to see what happens.
Best regards
Jaime

Premiere Pro CS6 Crashes When Dragging

Trying to edit in PP CS6 and keep getting this error every time I drag files.
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
This happens every time I try to drag any footage. Regardless of files or locations.
I'm working (at least trying to) on a Mac Pro (Mid 2012) running OS X Yosemite 10.10.1.
Processor- 3.2GHz Quad-Core Intel Xeon
Memory- 16GB 1066 MHz DDR3 ECC
Graphics- ATI Radeon HD 5770 1024MB
The Adobe applications manager says everything is up-to-date and I've tried everything I can think of.
Restarting computer.
Testing different video files in the project (happens with all)
Moving files to a different drive
Creating a new project on a different drive
Opening old project with footage that worked before.
No luck with anything. Any help is greatly appreciated! I've got deadlines to meet and no backup computer!

Hi, did you get anywhere with this? I am having a similar issue in Premiere Pro CC 2014.
The issue is as follows:
If I try to drag a clip, sequence, effect or transition ANYWHERE within the program, it will crash - with the serious error message. In order to 'reset' this, I HAVE to restart my machine. Once I have done so, I can continue editing as normal for a while (up to an hour, or so) but eventually, it WILL crash again.
The crash ONLY happens when drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
The crash happens after I have clicked, as soon as I start to move my mouse.
I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. The footage plays fine.
I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed.
My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
I have tested this with projects and footage on an external drive, same issue.
I have been using the system on Mavericks and had no problems. I'm guessing it was either the update to Yosemite (I have reinstalled from scratch numerous times to rule out any errors during installation), OR a recent change to Premiere.
Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects. Again, until the machine is restarted.
Any ideas?
Thanks!!

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Premiere Pro CS6 Hangs When Importing .mov

Hi,
For a few days now I have been trying to import an hour long clip into Premiere Pro CS6. Usually this takes only a few seconds, but lately it has been hanging. It is stuck on a little window saying "Import Files" and the yellow progress bar doesn't appear. I don't know if this has anything to do with the recent update I installed to my Production Premium applications or if it may be my new Blackmagic drivers that messed it up. I have tried waiting out the long import by leaving it on overnight and it has still not fixed it. I even uninstalled Premiere and reinstalled it. Any help would be appreciated.
The codecs of the video are H.264, AAC
I am also running Mac OS X 10.7.5 on a mid-2011 iMac

My machine is also hanging in the same fashion. Very, very frustrating when you have editing work to do. If I reboot, I seem to be able to import a few files but then the next one hangs.
I'm trying to import mov files from my Canon 5d Mark III.
I updated my video driver (that needed to be done anyway) but that didn't make any difference.

Premiere Pro CS6 freezes during loading

Having used thsi programm several times successfully all of the sudden since today, after a few seconds of loading process of Premiere Pro CS6, loading process always starts freezzing at loading stage : "loading ExporterQuickTimeHost.bundle" (Mac OS). Deinstallation and reinstallation didn't help.
Can someone help me?

The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.
Process:         Adobe Premiere Pro CS6
Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:      com.adobe.AdobePremierePro
Version:         6.0.0 (6.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd
Date/Time:       2012-10-03 22:54:32.002 +0200
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          -6877 sec
Per-App Interval Since Last Report: 457 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   com.adobe.premiere.frontend       0x000000010c6c8e38 FE::Application::AttemptPanicProjectSave() + 18
1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44
2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26
3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10
4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469
5   com.adobe.QT32Client.framework    0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54
6   com.adobe.QT32Client.framework    0x000000010d05f747 QT32Client::Create() + 23
7   ...rterQuickTimeHost.framework    0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28
8   ...rterQuickTimeHost.framework    0x0000000133e1e6fe PrExporterModule::ExportEntry(int, exportStdParms, void, void*) + 68
9   ...rterQuickTimeHost.framework    0x0000000133e1e4e1 xSDKExport + 81
10 ...dobe.ExporterHost.framework    0x00000001047f71b3 ML::CallExporterModuleGuarded(int ()(int, exportStdParms, void, void), int, exportStdParms, void, void*, std::basic_string const&) + 131
11 ...dobe.ExporterHost.framework    0x00000001047f7483 ML::ExporterPluginModule::CallExportModule(int, void, void) + 405
12 ...dobe.ExporterHost.framework    0x00000001047f6fe3 ML::ExporterPluginModule::StartupFromDisk(unsigned int, bool) + 353
13 ...dobe.ExporterHost.framework    0x00000001047c162c ML::ExporterModuleFactory::CreateUnknown(ASL::InterfaceRef&) + 308

I used to have task or shortcuts show up when I would right click on the FF Icon on the task bar. After installing 4.0 they are all gone. How do I get these back? or restore them to what they were?

Win 7 task bar has a Fire Fox Icon. Before installing FF 4.0 I could right click on the Icon and it would show short cuts to various sights, which when clicked on would open that sight in FF.
They are all gone now. What happened? Is there a way to get these back?

A few hidden preferences to check to make sure that the jump lists are enabled:
# Type '''about:config''' into the location bar and press enter
# Accept the warning message that appears, you will be taken to a list of preferences
# In the filter box type '''browser.taskbar.lists''' this should bring up a few preferences
# To enable all parts of the jump list, make sure the following preferences are set to '''true''', if they are not double-click to them to change their value
## browser.taskbar.lists.enabled
## browser.taskbar.lists.frequent.enabled
## browser.taskbar.lists.recent.enabled
## browser.taskbar.lists.tasks.enabled

Premiere Pro CC freezes when processing some .mov files

I'm new to Premiere.
I just got some .mov files to be edited. I'm not sure how they were created.
When I try to do anything with them Premiere freezes and I have to force it closed and then manually kill Adobe QT32 Sever.exe in order to restart Premiere.
If I can get a clip to play, the video freezes but the audio plays.
The Media Pending screen shows in the thumbnails when mousing over the clips in the bin.
Just importing all the clips into a project will freeze Premiere.
Quicktime Player plays the files ok.
Loading the files into VideoPad results in a 4 second clip. That is, every file ends up being just the first 4 seconds when VideoPad imports it.
I do not have this problem with other .mov files from a Nikon D3100.
Any suggestions would be appreciated.
Lee
My system:
Win7/64
Intel i5-2400 @ 3.1GHz (not overclocked)
12GB RAM
300 GB+ available on all drives
Boot disk: 7200 RPM SATA3 362 GB free
Scratch disk: 7200 RPM SATA6 2TB+ available
Boot, data and scratch disks are separate physical disks.
The clips:
Quicktime Player reports:
Premiere Pro reports:
Does that red line mean something important?
Complete file properties:
File Path: F:\scpa\source\Clip #9.mov
Type: QuickTime Movie
File Size: 80.7 MB
Image Size: 1920 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - 16 bit - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00:00:30:00
Pixel Aspect Ratio: 1.0
QuickTime Details:
Movie contains 1 video track(s), 1 audio track(s), 0 closed caption track(s), and 0 timecode track(s).
Video:
There are 899 frames with a duration of 1/29.97th.
Video track 1:
Duration is 0:00:30:01
Average frame rate is 29.94 fps
Video track 1 contains 6 type(s) of video data:
Video data block #1:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #2:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #3:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #4:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #5:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Video data block #6:
Frame Size = 1920 x 1080
Compressor = 'avc1'
Quality = Normal (3.00)
Temporal = Normal (3.00)
Audio:
Audio track 1 contains 1 type(s) of audio data:
Audio data block #1:
Format = 16 bit - Stereo
Rate = 48000 Hz
Compressor = MPEG 4 Low Complexity AAC

Thanks for your reply, Jeff.
The MOV files are client provided. He emailed me today that he recorded them on a consumer camera that created AVCHD files which he converted to MOV through a free utility he found on line. Sigh.
Since Quicktime Player plays the individual files he didn't know there was a problem until they were given to me to assemble into a finshed piece. As the clip numbers are not sequential, I'm guessing there was a committee who looked at all the clips and chose the ones they want in the final product and only those were given to me.
He said he could copy the original files onto a DVD (hopefully he has the entire contents of the chip so I will get all the files that were created as this knowledge base article indicates).
I tried Handbrake and what I get is a split second of live video which then freezes as the audio plays out. :-( I, too, suspect the fault is in the multiple video data types.
Thanks again for your input.
Lee

Premiere pro 2014 freezes when I try to "insert" clip into timeline

I just upgraded to 2014, 1 out of 4 times, when I try to insert a clip onto the timeline the program freezes and I have to force quit. I thought it might be some sort of conflict with the previous version premiere, so I uninstalled. Still happens. Makes the program completely unusable.
System:
osx 10.8.5
Macbook Pro 2012
15gb ram
nvidia Geforce gt 650M

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
Does your video use a VARIABLE Frame Rate or a Constant Frame Rate?

PRemiere Pro CS3 Freezes when I choose Adobe Media Encore

Hi,
For the first time, When I choose File - Export - Adobe Media Encoder the application freezes and nothing happens. Bt hitting the ESC key "wakes" it back up again.
The Sequence is only 12 minutes long, but this has never happened before.
Exporting to any other option seems to work.
any ideas?
cheers

Pressing the ESC key is the clue here. It sounds like the AME window is opening but is not visible. Use the ALT+TAB key combination to cycle through your open windows and see if it brings AME to the front. If you have more than one monitor then try disabling all but one for testing purposes.
Cheers
Eddie
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Premiere Pro CS6 Freezing

Having some issues with Premiere Pro freezing when doing some regular editing tasks. Basically, whenever i add an effect on any clip, the program window will freeze and no audio will be played. Then it will eventually cause Premiere to crash. This happens on multiple file formats, in multiple sequence settings. It doesn't happen on any other program in the Creative Suite.
System Specs:
Mac OS X 10.8.2
2.8 ghz intel core i7
12gb of ram
1 tb hard drive
HELP!! Please! I just spent a bunch of money on this suite for my employer and it will really suck to have to convince him to spend more money on Final Cut X instead.

I am having a similar problem
Specs:
I only got it last week and really need to get this assignment done for uni but it keeps freezing when I play clips in the program, the sound continues but there is no images. This happens with video and images (stop motion).
Someone please help!

Premiere Pro CS6 crashing when trying to export

Trying to export a video in PP CS6 and keep getting this error:
"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
This happens no matter if I try to export AppleProRes or H264 or whatever)
I'm working on a new MacBook Pro running OS X 10.9.5
Processor- 2.5 GHz Intel Core i7
Memory- 16GB 1600 MHz DDR3
I've tried everything you normally do like: restart - reinstall software - creating new project - trying different material - ....
AND: I also checked Video Rendering and Playback (Mercury Playback Engine) : It's set to "Software Only" and greyed out.
Any help is greatly appreciated! I have to finish that #### movie until tomorrow :-(
THANK YOU!

Sorry - forgot some details:
Premiere Pro Version: 6.0.5
Software is installed on a brand new computer. On the old one it ran without problems, on the new one I can work with Premiere without problems but I cannot export anything.

Premiere pro cs6 hangs when media browser search for BVAP folder (from sony EX3 camera)

what do i need from opening these files?

Im have the exact same issue with the importing or P2 files and premere crashing/ hagingup, i on the other hand have been using adobe for over 4 years and never had this issue, i still have CS5 on comp and there are no problems there, kinda silly i cant use CS6 for work....
so what did you exactly do to fix issue??
also i know exactly what porblem u are running into with the aspect ratio problems, been an issue for as long as i have been working with adobe premere and HVX, and i can help u there, simply dont use DVCproHD sequence if you are going to DVD just do a DV widscreen sequence and all the ratio problems will fix when u go to encore. or use DVCproHD sequence but drop the entire sequence you worked on into a DV widscreen sequence or an HDV sequence and resize acordingly (make lager or smaler so fits properly in 16/9) the problem is some of the P2 cameras are not a true 16/9 there like 15/9 or somthing, its odd, anyway thats what i do, it doesnt really ad much time and it workes
Dear adobe plp if you read this, then you know about problem importing, whatever he did dosnt seem like you should have to do that... any questions feel free to contact me.

Premiere Pro CS6 freezing when markers are right clicked in the Source Monitor

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