Premiere Pro CS6 Freezing

Having some issues with Premiere Pro freezing when doing some regular editing tasks. Basically, whenever i add an effect on any clip, the program window will freeze and no audio will be played. Then it will eventually cause Premiere to crash. This happens on multiple file formats, in multiple sequence settings. It doesn't happen on any other program in the Creative Suite.
System Specs:
Mac OS X 10.8.2
2.8 ghz intel core i7
12gb of ram
1 tb hard drive
HELP!! Please! I just spent a bunch of money on this suite for my employer and it will really suck to have to convince him to spend more money on Final Cut X instead.

I am having a similar problem
Specs:
I only got it last week and really need to get this assignment done for uni but it keeps freezing when I play clips in the program, the sound continues but there is no images. This happens with video and images (stop motion).
Someone please help!

Similar Messages

Adobe Premiere Pro CS6 Freezing

I am experiencing freezing issues when trying to edit within premiere pro. Simple tasks like cropping videos, color correcting or anything done to the video will freeze the program window and then eventually freeze the program.
System Specs:
Model Identifier:          iMac12,1
Processor Name:          Intel Core i7
Processor Speed:          2.8 GHz
Number of Processors:          1
Total Number of Cores:          4
Memory:          12 GB
Using Premiere Pro CS6 6.0.2
Any help appreciated!

What are you editing, and does your sequence match your video?
Please NOTE that the PPro CS6 screen may look a bit different (I use CS5)
For CS5 and later, the easy way to insure that your video and your project match
See 2nd post for picture of NEW ITEM process http://forums.adobe.com/thread/872666
-and a FAQ on sequence setting http://forums.adobe.com/message/3804341
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For Mac http://mediainspector.massanti.com/

Adobe Premiere Pro CS6 Freezes/Stops Responding No Matter What I Do. Any ideas?

My Adobe Premiere Pro CS6 keeps freezing or not responding (pin wheel of death).
This problem started happening 3 weeks ago.
There is no one thing that triggers it, but it does seem to happen more often when trying to read my media from the media browser. Sometimes I get an application error report, and other times I don't.
This happens whether I start a new project, or work in an existing one.
I would appreciate any help the community can provide. I've tried just about everything I could find online from changing random system configurations like language to completely re-installing the software.
Please let me know if there is any additional information I can provide.
System Hardware Information:
Model Name: MacBook Pro
Model Identifier: MacBookPro10,1
Processor Name: Intel Core i7
Processor Speed: 2.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
System Software Information:
System Version: OS X 10.9.4 (13E28)
Kernel Version: Darwin 13.3.0
Boot Volume: Macintosh HD
Thanks!

next link says After Effects, but check YOUR permissions !!!
-http://blogs.adobe.com/aftereffects/2014/06/permissions-mac-os-start-adobe-applications.ht ml
Mac 10.9.4 and OpenCL issue https://forums.adobe.com/thread/1514717
And some older links that may help
-Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
-more Mac 10.9.3 https://forums.adobe.com/thread/1491469
-and https://forums.adobe.com/thread/1507936

Premiere Pro CS6 freezes during loading

Having used thsi programm several times successfully all of the sudden since today, after a few seconds of loading process of Premiere Pro CS6, loading process always starts freezzing at loading stage : "loading ExporterQuickTimeHost.bundle" (Mac OS). Deinstallation and reinstallation didn't help.
Can someone help me?

The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.
Process:         Adobe Premiere Pro CS6
Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:      com.adobe.AdobePremierePro
Version:         6.0.0 (6.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd
Date/Time:       2012-10-03 22:54:32.002 +0200
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          -6877 sec
Per-App Interval Since Last Report: 457 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   com.adobe.premiere.frontend       0x000000010c6c8e38 FE::Application::AttemptPanicProjectSave() + 18
1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44
2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26
3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10
4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469
5   com.adobe.QT32Client.framework    0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54
6   com.adobe.QT32Client.framework    0x000000010d05f747 QT32Client::Create() + 23
7   ...rterQuickTimeHost.framework    0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28
8   ...rterQuickTimeHost.framework    0x0000000133e1e6fe PrExporterModule::ExportEntry(int, exportStdParms, void, void*) + 68
9   ...rterQuickTimeHost.framework    0x0000000133e1e4e1 xSDKExport + 81
10 ...dobe.ExporterHost.framework    0x00000001047f71b3 ML::CallExporterModuleGuarded(int ()(int, exportStdParms, void, void), int, exportStdParms, void, void*, std::basic_string const&) + 131
11 ...dobe.ExporterHost.framework    0x00000001047f7483 ML::ExporterPluginModule::CallExportModule(int, void, void) + 405
12 ...dobe.ExporterHost.framework    0x00000001047f6fe3 ML::ExporterPluginModule::StartupFromDisk(unsigned int, bool) + 353
13 ...dobe.ExporterHost.framework    0x00000001047c162c ML::ExporterModuleFactory::CreateUnknown(ASL::InterfaceRef&) + 308

Premiere Pro CS6 freezes at splash screen

I just loaded Master Collection CS6 and all programs will launch except Premiere Pro and After Effects. Any suggestions...

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro CS6 Freezing - Please Help

I've been at this all day, have uninstalled and reinstalled different (earlier) versions of Quicktime, uninstalled and reinstalled Premiere, and the program still won't run, freezing at 'Loading ExporterQuicktimeHost.prm.' I've tried everything I could find on the Internet. Please help if you know of a solution. I've been running the program for almost a year and this has never happened before...

ExporterQuickTimeHost QT Version http://forums.adobe.com/thread/1109614
Also, please provide more information when asking a question
-Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 freezing when markers are right clicked in the Source Monitor

When I right-click a clip marker in the Source Monitor, Premiere takes 100% of a CPU core and just hangs until I Force Quit it. This is on OS X 10.8 Mountain Lion. Has anyone seen this before or know how to fix it? It's a blocker for me... I can't get much work done like this.
Here's a sample of the frozen thread: http://pastebin.com/Uce7qCzQ. It seems to be stuck in HandlerSourceMonitor::SourceMonitorView::OnChapterMarkerStatus.

You're absolutely right. To clarify, this happens on the entire area and also the "Marker" menu at the top of the screen.
I managed to work around the problem after a few hours, once I realised some clips were not showing this problem.
1) Identify problem clips (by watching Premiere crash).
2) Re-open Premiere and put the clip in the Source Monitor.
3) Make a note of any markers in the clip.
4) Press ⌥⌘M to clear markers without opening the menu.
5) Re-add markers manually.
That seems to have done the trick of cleaning out any "bad" markers. Thanks for your help!

Premiere Pro CS6 playback freezes, regenerates .pek and .cfa files

When I try to watch something in a sequence, the Program Monitor freezes. The playhead moves in the timeline as usual and the audio plays just fine, but the visual freezes. Sometimes it stops a few seconds after I start playing and sometimes the video never plays at all. When I stop playback, it remains frozen for a while, then resets to the frame the playhead is on.
As I checked different options, I discovered Premiere is regenerating both the .pek and .cfa files every time I open it, even though all of my projects have already conformed. I have it set to store the media files with the project, so I know the preview files have not moved or been deleted. I work on this setup 8 hours a day, 5 days a week, and nothing changed since I was in yesterday. It was working fine when I shut it down last night, no one could have logged in while I was gone, and this morning it doesn't work. No updates were installed, no files were moved, no drives switched.
I have searched the internet for help, but all of the forums I've found are at least two months old and recommend installing the 6.0.3 update. I did run updates for all my Adobe software, and it didn't help. I also deleted and re-rendered my peak and cfa files.
One six-month-old forum said that Premiere CS6 cannot playback long AVCHD .m2ts files. Previously I had no problem working with .m2ts files 35 minutes and shorter, or with .mp4 files up to 75 minutes long. The video I'm currently working with is about 75 minutes long. And again, it was working fine yesterday.
Further investigation revealed that playback does not freeze when I import a selection from the Source Monitor (vs. importing from the Bin and trimming in the Timeline) and do not layer clips or apply effects.
Any thoughts?
Thanks.
Media Spec:
File type: AVCHD Video
Resolution: 1920x1080 (1080p), 29 fps
Imported from camera hard drive using PlayMemories Home
Computer Spec:
Adobe Premiere Pro CS6
Windows 7, 64-bit Service Pack 1
Graphics card is Quadro 5000, driver 276.19
OS/boot drive is a solid state 250gig, and files running off a 2TB local hard drive

I've tried several more things.
The playback does not freeze if I have only one clip in the timeline.
If I have clips on two or more video tracks, it starts freezing.
Once I clear it down to one video track, it takes a couple of seconds (up to 30) to start playing normally again.
Sometimes I can play two tracks for several minutes before it freezes. Sometimes it freezes immediately.
When I open Premiere, I get the "Media Pending" screen for way longer than usual.
I have rebuilt the peak and cfa files, no difference. GPU accelerator is enabled. The latest Adobe updates are installed.
I see a few other forums with similar problems but no solution.
No settings, file formats, or file locations have changed since Monday (the last time CS6 was working properly). After a lot of digging around I found that a Windows Defender Definition update was installed the morning of the day PP started freaking out. I can't get rid of this update.
I edit two or more hours of footage per day. They are lectures, so they are recorded in 1-3 hour chunks. I use two videos simultaneously--one with the professor's powerpoint presentation, and one of the professor. I keyframe the PPT video into the corner, overlaid over the lecturer. I did this for years without problem in CS5.5 and for two months without problem on my current setup.

Premiere Pro CS6 Render and Export Screen Glitch and Freeze

I use Premiere Pro CS6 on a 2012 Macbook Retina display - 16GB RAM, 751GB Flash Storage, NVIDIA GeForce 650m Graphics Card, 2 External 4TB hardrives for scratch disks, Thunderbolt connection. When I try to render and export videos I often get a graphical glitch like in the pic shown below and my computer freezes. It happens very often, especially when there are a lot of effects in the videos - I use the GenArts Sapphire plugin often.
This has been going on basically since I bought my Macbook 2 years ago, but it is starting to become more and more common - considering this was the most expensive Macbook Pro you could buy I am very annoyed with this - even on some videos where I have applied no plugin effects or any color correction it happens, especially when trying to export videos.
Any help on this issue would be appreciated.

I am having precisely the same problem as bricklaneeditor, and have exactly the same setup: MBP early 2011, 16GB RAM, 512 GB SSD,
30" ACD, Mac OS 10.7.4 , PPro 6.0.1
Indeed, a restart of Premiere Pro always fixes the problem -- for a while. I've also seen similar behavior in Media Composer 6.0.1 once or twice so am wondering whether it's an issue with this machine/OS, as the playback software architectures are so different on those two NLE's.
I should also mention that the problem is not isolated to any particular file format -- have seen it with timelines containing 7D footage, HDV and ProRes files.
I strongly suspect some sort of problem on either Apple's or Adobe's end with the GPU in this machine, as it is ATI and not Nvidia -- and is, as far as I know, the only non-CUDA GPU, at least on the Mac side, certified to work with the CS6 Mercury Playback Engine.
Also wondering whether an over-the-top or a clean install of Mountain Lion might shake things up enough to make a difference. (Otherwise I'm in no big hurry to upgrade my OS.) Is anyone seeing this problem with PPro under 10.8? Might be worth installing 10.8 over an external HDD clone of the System drive and booting temporarily from the clone just to see if the problem persists in Premiere.
Anyone have any thoughts on these possibilities?

Media wont load or freezes when viewing in Premiere Pro CS6 Media Browser

Adobe support contacted me on the phone and said that its a known issue if you have multiple formats or codecs when you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze. The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
Premiere Pro CS6 & Prelude when trying to view media in browser wont load or it freezes during viewing in media browser. I downloaded CC version and it works fine in both app. I reinstalled both Premiere Pro CS6 & Prelude app to rule that out, deleted pref as well.
27-inch iMac, 3.5 GHz Intel Core i7, 32 GB 1600 MHz DDR3, OS X 10.9.5 running Premiere Pro CS6 & Prelude
I have been a long time customer of Adobe products and I hope this issue gets resolved asp!!!
Message was edited by: Kevin Monahan
Reason: shortened the title

Hi Zencuts,
When you try to view media in browser in Premiere Pro CS6 & Prelude it wont load or it will freeze.
I'm not seeing that behavior with various kinds of media. If it's a known issue, it's the first I've heard of that.
Do you have the latest update of Premiere Pro CS6 and Prelude CS6? You can try Help > Updates to make sure. I see you have an iMac on OS X 10.9. What kind of media are you using? Which GPU is in the iMac? Have you updated the drivers recently?
Your issues may well have to do with your installation of OS X, as well. Certain ways of updating to OS X 10.9 can reset permissions in your Adobe folders so that can cause problems. See this doc: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
The Adobe support Tech said he would call back, but had to further research the issue. Its been over 3 weeks and I never heard back?
I'm not sure how you got through to support with a CS6 issue, as phone and chat support is no longer available for CS6 users (except installation issues in the first 90 days and activation issues thereafter). Forums are the only option for support for CS6 users, sorry. That said, the agent should not have promised you a call back and not followed up in some form or fashion. I will see if I can look up the case and let the agent know their error.
Thanks,
Kevin

Premiere Pro CS6 not locating media, freezing

For the last couple of days, Premiere Pro on my laptop (15" Apple Retina MacBook Pro, 12gb ram, 2.7GHz i7 - USB 3.0 Lacie drive) has been having trouble locating media. When I open a project, the "Locating Media" diologe shows the progress bar start moving, then stop and not move again. Hitting "Cancel" makes the pinwheel of patience come up. When I use the "Command + Option + ESC" command, Premiere Pro CS6 is not shown as "Not Responding". Force quitting the app and restarting the computer doesn't do anything to change this behavior.
Would appreciate any guidence on how to remedy this.

Good Day,
I am using Premiere Pro CS6 and I have been been doing metalogging for my film. I am having this issue of locating media when I changed my project over from a failing hard drive to a new one, I left the project on OVERNIGHT to locate media and its in the same spot. With such metalogging I have only been changing the names and descriptions of the files in the bin and I have a good few days work done on it. Is there any way to save the integrity of that bin without having to start an entirely new project over and start from scratch. This is most annoying.
I don't believe I have any corrupt rendered files, perhaps its a corrupted video?
Any help would be appreciated as I see no fix or announcement has come up for this problem yet.

Freeze then Crash during basic editing in Premiere Pro CS6

During basic movment on the timeline and even just in the program (clicking effects controls, etc.) Premiere pro is freezing and sometimes crashing. I have just purchased a great system so I am very surprised that this is happening. I have playback (paused and playing) set at 1/4.
Windows 7 professional 64bit
OS on 256gb SSD
Footage on 2TB HDD
Quadro 2000 Video Card
32 gb ram
Dual Six Core XEON E5-2620, 2.0GHz, 10M, 7.2 GT/s
Anyone fixed this issues before?
Thanks,
Caleb

>several jpegs
How large?
Pictures that are "overly" large may cause video editing problems
Photo Scaling for Video http://forums.adobe.com/thread/450798
-PPro Crash http://forums.adobe.com/thread/879967

Premiere Pro CS6 serious error has occurred, crash troubleshooting

ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?

UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
--I already removed MOJO effects thinking that could be the issue from the last files that were
--I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

BIG PROBLEM BETWEEN PREMIERE PRO CS6 and FAST TRACK PRO

Hi there...im running premiere pro cs6 on macbook pro 2010 with 8 gb of ram...im editing a project of hd material from a canon 5d..i got all the sound from an external recorder, all the sound is already syncronized... i need to do some cleaning on it....i got an USB fast track pro from M-audio that work well....
the problem is this : every time i have to send a clip to another aplication for the cleaning of the sound( audition with dynamic link or soundtrack pro exporting a .wav file) after a while (it can be a couple of minutes or more) i listene a clic on my headphones and the sound goes back to the speakers of the macbook pro, after that i must reconfigure again the audio hardware and audio output mapping again ( this happen almost with every clip and only between audition and premiere) anyway i started to use soundtrack pro to avoid this problem... but what is happening now is that many times after i listen the clic on the headphones or after im tryng to go back from one audio application to premiere, premiere freeze out or shhot down....
the poject is kind of big and restart premiere 3 or 4 times in an hour of job in my mac book pro its not what i call a productive hour oj job...
somebody have the same issue??
please let me know becouse im starting to get really mad...
anyway ill post also in the m- audio website to check it out over there
thanks in advance

Hu Simon...thanks for the answer but how i already writed in my post im on a macbook pro(internal audio card are out of the question)...
anyway are you suggesting that adobe doesnt work well with usb audio devices???
becouse for now i have to stick with it....
if somebody got a suggestion please let me know

Premiere pro cs6 - volumes/disk.........Splitter_Buffer.cpp-70 error

Hi,
i am running premiere pro cs6 and any time i previw clips or try any play back i get this error, even in new blank projects?
does anyone have any ideas?
running mac
mavericks
Nvidia GTX770
premiere pro 6.0.5
thanks a lot
paul

I am on Windows, but have a few saved Mac discussions that may help (or, may not... but free to read)
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
Mac & nVidia Driver http://forums.adobe.com/thread/1075592
-and http://www.nvidia.com/object/mac-driver-archive.html
Mac Retina Bug http://forums.adobe.com/thread/1159632
Troubleshooting guide for Mac freeze
http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-ef fects.html
External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
Also, Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
maverick
or
mavericks
or
10.9
You may now read previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question

Premiere Pro CS6 Freezing

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