Premiere pro CS6 install error

Hello,
Im trying to install Premiere CS6 trail but when doing so it keeps telling me " Please close these applications to continue : FlashUpdaterAgent " . Which is actually closed and I dont think I even have an application called like that, just Flash and so on. I even tried closing ALL applications leaving nothing open ( force quit) and tried to cont. yet the same message appears.
note: im on a mac.

[Moved to the Install forum.]

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I have inherited equipment from my predecessor at my new job. I cannot locate the Premiere Pro CS6 install CDs. Could this have been something that was downloaded?

I have inherited equipment from my predecessor at my new job. I cannot locate the Premiere Pro CS6 install CDs. Could this have been something that was downloaded?

Could have been... do you have a supervisor who keeps track of what is ordered and how it is purchased?
Do you have access to the Adobe ID that was used to install the software so you may check the account?
Lost information
https://www.adobe.com/account.html for serial numbers or subscriptions on your Adobe page... or
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

Premiere Pro CS6 serious error has occurred, crash troubleshooting

ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
Using Premiere Pro CS6 - subscription based with latest update installed
SPECS:
MacBook Pro Retina, Mid 2012
Processor: 2.6 GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GT 650 M 1024 MB
Software: OS X 10.9.1 (updated after problem started)
(nothing external from factory setup in terms of hardware)
Use an External USB 3.0 7200 RPM drive from OWC for project files
Use an External Seagate 3 TB drive for media storage
Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
1. updated to Maverick
2. checked for updates for Adobe software
3. Cleared the Media Cache
4. Switched from CUDA to software only
5. Updated CUDA and switched back to CUDA in premiere
6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
Next:
—Going to uninstall Premiere and reinstall.
Any suggestions or possible fixes are great appreciated. What should my next step be?

UPDATE:
STEP 1:
Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
Same as before:
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
STEP 2:
--Updated the RED GIANT plugin "mojo" (minor coloring software)
This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
Crashed Thread: 2
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
*** CFRelease() called with NULL ***
STEP 3:
Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
--I already removed MOJO effects thinking that could be the issue from the last files that were
--I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

Premiere Pro CS6 - Mp4 Error. Green Previews

Hey, So i'm using Premiere Pro CS6 currently.
My issue is when I import a .h26 MP4 file either A, the file will show but keeps saying media pending, or B (the more common one) will show a pure green preview through the whole clip.... when I go into the properties of the clip it shows a weird error where it shows the frame rate a 0.139 FPS. Yet the footage is 23.976 fps, and when put into the time line it is the correct length at this 0.139 fps, I tried changing the frame rate manually to 23.967 and it shrunk the clip to under a second, Its strange when I work in AE the footage shows fine yet as soon as its in Premiere Pro it greens out. I never had this issue until a few weeks ago. We were working on a large movie and I had a month or so off work so I didn't touch Premiere or the files, I have verified the file locations as well and tried re linking them but it still shows the green error. As well I know it is only the .H264 codec as I can import a video with an mpeg4 codec with no issues... I have tried re installing Premiere but still no fix.. the strange thing is to if I export in AME only it doesn't show the green, yet out of premiere through the export dialog it shows the green in the exported video yet has all the audio of that clip...As well I never have had this issue before..I could always import .h26 MP4's with no issue up until now.
Any suggestions?

Hi Wes,
WesBeiko wrote:
Hey, So i'm using Premiere Pro CS6 currently.
My issue is when I import a .h26 MP4 file either A, the file will show but keeps saying media pending, or B (the more common one) will show a pure green preview through the whole clip.... when I go into the properties of the clip it shows a weird error where it shows the frame rate a 0.139 FPS. Yet the footage is 23.976 fps, and when put into the time line it is the correct length at this 0.139 fps, I tried changing the frame rate manually to 23.967 and it shrunk the clip to under a second, Its strange when I work in AE the footage shows fine yet as soon as its in Premiere Pro it greens out. I never had this issue until a few weeks ago. We were working on a large movie and I had a month or so off work so I didn't touch Premiere or the files, I have verified the file locations as well and tried re linking them but it still shows the green error. As well I know it is only the .H264 codec as I can import a video with an mpeg4 codec with no issues... I have tried re installing Premiere but still no fix.. the strange thing is to if I export in AME only it doesn't show the green, yet out of premiere through the export dialog it shows the green in the exported video yet has all the audio of that clip...As well I never have had this issue before..I could always import .h26 MP4's with no issue up until now.
Any suggestions?
Other people with "green frames" solved their issue by updating GPU drivers. Can you try that?
You say you are working on a movie. What is the camera these files were shot on?
Do sequence settings match clips settings precisely?
You say you never had this issue before a few weeks ago. Did you make any updates to Premiere Pro? Your OS?
Thanks,
Kevin

Exit code 6: Premiere Pro CS6 [was: Error re]

I need to reinstall Premiere Pro CS6, but I keep getting error messages:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} -----------
ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/ameconfig.txt" (Seq 2)
Does anyone know what I need to do to get this to work? I need to edit and not waste days on this. I've tried uninstalling all CS6 and reinstalling and just trying to reinstall Premiere Pro, and I keep getting error messages. Thanks for your help.

See the following if you haven't already:
Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Premiere Pro CS6 Capture Error after update

After updating Premiere Pro CS6 I can't capture with the Sony HVR-M10E (HDV MAZ) anymore. The tape-deck is connected to the computer via firewire. Using OSX 10.7.5. System message: Critical Error. Premiere CS6 is not responig in any way. Please help!

Some troubleshooting ideas...
http://helpx.adobe.com/premiere-pro/kb/cant-capture-dv-hdv-video.html
-and http://forums.adobe.com/message/4708997

Premiere Pro CS6 "startup error" because of no "capable video play module."

Hi,
I need to edit some native 3D video and burn a Blu-ray of it, but cannot run a trial version of Premiere Pro CS6 on a brand new HP DV7-6b78us laptop because I get a prompt that says "Adobe Premiere Pro could not find any capable video play module. Please update your video display drivers and start again." However the video drivers for the Radeon video card are the most current according to HP (and Radeon). So is there anything I can do or is this laptop unable to run Premiere Pro CS6? Or is there a previous version of Premiere Pro that might work instead? Thanks.
Rob

Does your laptop meet Adobe's MINimum http://www.adobe.com/products/premiere/tech-specs.html requirements?
Also... the "real world" requirements are likely well beyond your laptop http://forums.adobe.com/thread/810750
More about Requirements http://forums.adobe.com/thread/618058
Disk Configurations http://forums.adobe.com/thread/878419

Adobe Premiere Pro CS6: Header error

I have been using WMV files multiple times on Adobe Premiere Pro without any problems. My webcam videos are the WMV files, and I have been able to edit them before, until now all of a sudden. Every time I import this one video in particular, it gives me this: "The file cannot be opened because of a header error."
Any help would be most appreciated.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

How to solve adobe premiere pro cs6 configuration error: 1 Problem

i have don't get Solve this problem, Any one Help me please...???

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6: capture error message "Recorder Captured No Frames"

How can I talk to a person at Adobe to get help with CS6? You spend over a thousand dollars and you can't even get a phone number to call?
Message was edited by: Kevin Monahan Reason: needs a better title. I told the user how to contact support.

StuartMcRae wrote:
Kevin, If only I had a firewire output on my camera. I'm using a Sony HVR-Z1U camera.
It only has these connections -
S-Video
A/V
Component output
XLR IN (x2)
i.Link
LANC
Headphone stereo mini
Hi Stuart,
i.Link is FireWire. Sony calls it something different.
StuartMcRae wrote:
So I run the tapes into my Sony HVR-M25U tape deck which does have an HDMI output.
I've ran that into a Matrox MX02LE (with MAX) for capture and I've done this for years with Premeire Pro although it was with earlier versions (4 and 5). I'm using a Win 7-64 CPU with 16GB and an SSD for my OS.
The HVR-M25U also has a FireWire I/O. Please try to connect that (or the one from your camera) directly to your computer for best results.
Thanks,
Kevin

How to obtain Video and Non Video Serial Keys for Premiere Pro CS6

Discovered that certain codec presets (specifically the AVCHD codec) was not available for Premiere Pro CS6 installed under Creative Cloud for Enterprise.
Understand there are two different serial numbers for use in installation. One of these serial numbers is labeled "Video," and one is labeled "Non-Video.
Where are these serial numbers located? How are the serial numbers obtained?

Hello Ann,
Appreciate your reply..
Here is where some additional confusion arises (reference bottom part referring to Video Serial Keys) Adobe support said that these Video Keys are to be purchased from the reseller (which makes no sense)
Error "...a sequence that could not be opened"
So, if I understand from your replies and what I have read - it is of the belief that by de-activating and re-activating will address the issue of the missing codecs. Do you believe this to be correct as well?
Thank you

Cannot install Premiere Pro CS6 and Prelude - Losing my mind

I've been trying for 3 days to find a solution to this problem. I know a lot of other people have had this problem but the solutions all seem different based on the interpretation of the summary report generated by the installer. I've tried dealing with Customer Support over the phone and they have absolutely no idea how to fix this. I've downloaded and installed the CS6 Production Premium. All apps install successfully except for Premiere Pro and Prelude. One option I read was to remove a few Adobe fonts (which I tried) and the problem still exists. Adobe Suport suggested uninstalling then reinstalling Air. Tried it and things still aren't working. I even tried installing in Safe Mode. I'm on a Mac running 10.6.8
This is the summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS013, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 6 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {AA0D312F-1570-4E7E-9A7D-E191E0090FEC} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
WARNING: DW066: OS requirements not met for {42CED1DA-1C36-45D2-88C0-C32DB6B82B49} Adobe Premiere Pro CS6 6.0.0.0
WARNING: DW066: OS requirements not met for {D094CE41-D4F5-473E-8915-B1D026CB193E} Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack 6.0.0.0
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Frameworks/AdobeXMP.framework/Resources"(Seq 647)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 647)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Dynamic Link Media Server: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure

Hi Mylenium. Yes it's me. I didn't want to pull Steve into this just yet hoping that there was an easier solution. I've gone 2 rounds now with Tech Support. The last advice they gave me was to uninstall all Adobe applications from my system, delete all the files that don't get removed when uninstalling (they gave me a whole list), run the Cleaner Tool, log in as the Root user and run the installer again. The same error came up so I'm starting to think that the problem may be more than an Adobe issue. Support told me to call back if the last solution didn't work and they would "send me to the next level". What a pain....

Error during start up of Premiere Pro CS6. "... could not find any capable video play modules..."

During start up of Adobe Premiere Pro CS6, I get the following error message. "Adobe Premiere Pro could not find any capable video play modules. Please update your video display drivers and start again." This does not occur on After Effects, and the program runs successfully. Premiere Pro will not open, and in the start up window the last thing the status line states before the error message occurs is: "Loading ImporterQuikTime.prm"
I have added an NVidia GPU card to my system and have installed the latest video drivers from the NVidida website (GeForce 310.70). This did not help. I have QuikTime on my computer, but am not sure if it needs to be in a certain file location.
I have also gone in to BIOS after installing the GPU and disabled internal graphics, but that did not help either. Not sure what to do next. Any suggestions?
Thank you,
Rhoadman

Thank you everyone for the replies. Although I don't have a laptop, the following seems to work.
Solution 1
On Windows 7, right-click the shortcut to Adobe Premiere Pro, and choose Run as Administrator.
Using this method, Premiere Pro opened successfully. Using the shortcut directly, the error persists. It looks like we will just have to open the program using this method.
Many thanks for the replies.

Installing Premiere Pro Cs6 stalls at 36%

When installing Adobe Premiere Pro Cs6 Trial Version the installer states that I need to restart my machine before continuing.
The exact error reads "Installer has detected that a machine restart may be pending. It is recommended that you quit the installer, restart your machine and try installing again".
After several restarts I still get the same error, so now I just hit Ignore. When I do that the installer continues and it stalls at 36%.
My machine:
Windows 7 64 Bit
Memory 8GB
Processor Intel Core i7 CPU Q820 1.73GHz
I have other Adobe products installed such as Adobe Photoshop CS6 and Adobe Lightroom 4 to name a few.

After reading my error I see that it was stalling at installing AdobeHelp.
I searched and found another user having the same issue. He suggested to bring up the Task Manager and killing the InstallAdobeHelp.exe.
This seemed to work as my install is now moving forward.

Adobe Premiere Pro CS6 HDV Capture error

Since the latest update, i'm not able anymore to capture HDV with firewire link from my Canon XHA1.
MAC OSX Intel 10.7.5
When it should start capturing I get an error and Premiere CS6 goes on 'freeze'.
In CS5.5 (wich I kept installed), I don't have this error! But in CS5.5 there was no live view available.. what can be causing this error?
Help me please!!!

A cautionary tale:- I too fell foul of the Premiere Pro CS 6.0.5 update bug and kept losing my Firewire Capture. So I followed the advice here and uninstalled Premiere Pro and reinstalled it from the Production Premium disc and then updated to version 6.0.2.
However, my Mac Pro has now lost all system audio - no Quicktime (”an unknown error -101”), no CD/DVD sound and the iTunes progress bar does nothing when I press play. This bug is detailed by others in Apple Discussion page https://discussions.apple.com/message/18657051#18657051. Thankfully I am still able to hear sound in Premiere through my line out so I can still edit.
I’m not sure if this bug was fixed as the last submission to the Apple discussion was dated 20 June 2012 and the ‘Branched to a New Discussion’ link at the top of the page goes to a removed page.
If an update to Premiere Pro could fix this bug (it only appears to happen when Premiere CS6 is installed) as well the loss of Capture, I would be happy.
Premiere Pro Cs6
Mac Pro 5,1
Mac OS X 10.7.4

Premiere pro CS6 install error

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