Premiere Pro CS6 is crashing, how do I contact support?

Premier Pro CS6=Producion Premium Creative Suite 6=kept crashing=Apple techs say contact Adobe=comp is OK=tried re installing just Pro=still crashed=uninstalled ALL=tried to reinstall FULL Suit6=will not  re install=claims  =possible pirate=accepts  is listed in register to correct e-mail=how now=No  adobe on comp NOW=NEED+HELP=HOW do I get direct contact with ADOBE=TedG

Maybe a mod can help by removng your email address you never publish that for the spammer's of the world to pick-up.
I would suggest that you remove any Adobe you can and then download and follow these instrutions and the start fresh on your reload.
What version of OSX are you running?

Similar Messages

  • Premiere Pro cs6 keeps crashing when im editing or rendering a video

    When I am on Adobe Premiere Pro cs6 every 10-20 mins it crashes when im editing a video, it crashes more often when im rendering it (export media, ctrl+M). I dont mind when it crashes while im editing because i save the file regularly but when im rendering its a problem, it probably because the file is too big as i use dxtory to record skyrim but this is an expensive product so it should be able to render. I encode the file once ive chosen the format and stuff for the video and it says finish rendering in 50 mins or so and when it gets to like 4% rendering it says not responding. It then troubleshoots but then says 'close program'. this is very frustrating, please can someone help me. I've looked through the forums but i dont uinderstand many of the solutions as im not that good at computers
    here are my computer specs:
    Rating: 6.6 windows experience index
    processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs 2.60GHz)
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601)
    Ram: 6144mb ram (6GB)
    DirectX Version: DirectX 11
    Device
    Name: NVIDIA GeForce GT 230
    Manufacturer: NVIDIA
    Chip Type: GeForce GT 230
    DAC Type :integrated RAMDAC#
    Approx. Total Memory: 4072 MB

    >GeForce GT 230
    What is your nVidia driver version?
    There have been reports of problems with some older cards and some driver versions
    http://forums.adobe.com/thread/1084197

  • Premiere Pro CS6 Constantly Crashing

    I am having the worst time using Premiere Pro CS6.  The program is constantly crashing, saying it has encountered a serious error and has to close.  This is happening during the most basic operations like scrubbing the timeline or pressing play.  I am using footage strait from my Canon 7D (h.264) with no effects or filters.  I have all the latest updates to the software and my computer.  No other programs are open during these errors.  I'm using a 2011 MacBook Pro i7 8GB RAM with AMD Radeon HD 6750M 1024 MB and OSX 10.7.4. 
    I wanted this to be an alternative to FCP 7, but so far it is not working out.
    Any ideas?

    Happening to me too. Constant "serious error" crashes, usually when I'm doing hardly anything at all. One project was working with just a couple images and it was particuarly awful. Like you, H264 footage are a common thread.
    I'm a Mac Pro 3,1 2x2.8GHz Quad-Core, 10.7.3 (will try updating), 8GB RAM, GTX285, 6.0.1 and CUDA 4.2.7. GPU Driver Version says 7.18.11 270.05.20f02.
    As it stands I can't get anything done. My experience w/ CS6 so far has been to finish one project (2 tracks of DV, one of H264) that was originally started in CS5, and I don't really remember having any problems. Software worked much better than CS5 actually. Tried another one from scratch, same setup, but I encountered the H264 media pending bug that's been reported elsewhere and had to give up, go back to CS5. Project I mentioned above, I could barely do anything w/o the program crashing. This fourth project, another 2 DV/1 H264, I haven't encountered any problems playing back the footage yet, but this is when the software because very unstable.
    My console is FULL of "invalid drawable" errors
    5/30/12 2:40:09.845 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:09.846 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:09.988 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:09.993 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:10.017 PM Adobe Premiere Pro CS6: NSAlert is being used from a background thread, which is not safe.  This is probably going to crash sometimes. Break on _NSAlertWarnUnsafeBackgroundThreadUsage to debug.  This will be logged only once.  This may break in the future.
    5/30/12 2:40:21.354 PM com.apple.launchd.peruser.502: ([0x0-0x5a05a].com.adobe.AdobePremierePro[603]) Exited: Terminated: 15
    5/30/12 2:40:23.049 PM com.apple.spindump: Premiere Pro [603] didn't gather enough samples to report (only 3 samples)
    5/30/12 2:40:26.594 PM [0x0-0x71071].com.adobe.AdobePremierePro: --- OpenGL Info ---
    5/30/12 2:40:26.600 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Vendor: NVIDIA Corporation
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Renderer: NVIDIA GeForce GTX 285 OpenGL Engine
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: OpenGL Version: 2.1 NVIDIA-7.18.11
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: GLSL Version: 1.20
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitors: 2
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitor 0 properties -
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Size: (0, 0, 2560, 1600)
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Max texture size: 8192
    5/30/12 2:40:26.601 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Supports non-power of two: 1
    5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 444: 1
    5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 422: 1
    5/30/12 2:40:26.613 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 420: 1
    5/30/12 2:40:26.646 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro: Monitor 1 properties -
    5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Size: (2560, 0, 1360, 768)
    5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Max texture size: 8192
    5/30/12 2:40:26.647 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Supports non-power of two: 1
    5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 444: 1
    5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 422: 1
    5/30/12 2:40:26.652 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Shaders 420: 1
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: --- GPU Computation Info ---
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: Found 2 devices supporting GPU computation.
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro: CUDA Device 0 -
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Name: GeForce GTX 285
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Capability: 1.3
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Driver: 4.02
    5/30/12 2:40:26.660 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Total Video Memory: 1023MB
    5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro: OpenCL Device 1 -
    5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Name: GeForce GTX 285
    5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Capability: 1.1
    5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Driver: 1
    5/30/12 2:40:26.661 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Total Video Memory: 1024MB
    5/30/12 2:40:26.662 PM [0x0-0x71071].com.adobe.AdobePremierePro:    Not chosen because it did not match the named list of cards
    5/30/12 2:40:47.412 PM Adobe Premiere Pro CS6: GetDYLDEntryPointWithImage(/System/Library/Frameworks/AppKit.framework/Versions/Current/A ppKit,_NSCreateAppKitServicesMenu) failed.
    5/30/12 2:40:48.188 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:48.198 PM Adobe Premiere Pro CS6: invalid drawable
    5/30/12 2:40:48.205 PM Adobe Premiere Pro CS6: invalid drawable

  • Premiere Pro CS6 Randomly Crashes During Preview

    Hello,
    I've searched and gone through various threads where crashing has been posted and none of the solutions have helped thus far. 
    There are two issues that I would encounter doing the most basic of tasks such as previewing a clip within Premiere Pro CS6:
    -  The preview screen will freeze and I am unable to see the video. 
    -  The program will cause my video driver to encounter a serious problem and recover. 
    Here are my specifications:
    Sony Vaio
    Windows 7 Home Premium 64-bit Operating System
    Intel Core i5 2.40ghz
    8 Gigs of Ram
    ATI Radeon HD 6470m Graphics Card
    The temporary solution to both that I have found effective is closing down the program, then opening task manager, ending the Adobe Premiere process and restarting Adobe Premiere.  If I don't do this then the program can't be opened. 
    Here are some of the solutions I've implemented without any positive changes:
    -  Ensured display driver / graphics card is updated (ATI Radeon HD 6470m)
    -  Closed all other programs
    -  Couldn't change GPU acceleration because the video card doesn't allow it.
    -  Disabled Hover Scrub
    I've spent a few days researching this and I'm very sorry for posting a question in regards to this issue.  However, I can't seem to find the help I need from Support because their phone system is down and I can't use the ticketing system because I'm using the Adobe Creative Cloud.  I would appreciate any help in advance.  Thank you. 

    Just finished the phone call from Adobe support. 
    The solution to the problem is if Premiere freezes, create a new sequence and import your video into the new sequence.  He didn't know the specifics of what caused the issue, but should it happen again, I'd have to just tansfer the video into a new sequence.  my project has not malfunctioned in the past hour. 

  • Premiere Pro CS6 continually crashing on startup

    PP CS6 has been continually crashing on opening the program every time today - gets to initial windows screen and then crashes.
    Have uninstalled program, downloaded and reinstalled but same problem. Crash report as follows:
    [Please don't post crash reports here in the forums.  It makes the thread unwieldy.  Instead, send those as an attachment if you get a PM from an Employee asking for it.]

    Uninstalled again and downloaded latest version (CS6) from Adobe site - Premiere Pro 6 LS7 (unable to ascertain exact build because crashed again before being able to look at build number)
    Running on Mac OSX 10.7.4
    Macbook Pro 17"  2.2GHz Intel Core i7
    8GB ram
    Program opens up windows, followed by Mac spinning ball before crashing
    Program had been stable until today - VLC was opened for first time use last night. I uninstalled it before reinstall of Premiere Pro to see if it caused a conflict, but same resulting crash.
    No other software running at time of last number of crashes. Macbook Pro is my field machine and therefore has variety of applications for broadcast use (newsgathering use) including Audition, Photoshop and FCP7.
    No third party effects or hardware installed
    Premiere Pro running with Mercury Playback GPU software mode

  • What can I do to stop Adobe Premiere Pro CS6 from crashing when exporting?

    Regardless of whether I have a new project file or an existing one, edits or no edits, whenever I click export, Premiere Pro simply crashes.  Same for Media Encoder - can't even open that one.  I have all of the latest CS6 updates installed, the computer is brand new as of two weeks ago - OSX 10.9.1, NVIDIA GeForce GT 650M 1024 MB.  The only way I've been able to export is through a backdoor: I use the dynamic link in After Effects, then render out my sequences there.  Help?

    OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Premiere Pro CS6 increasingly crashing...

    Hi, running CS6 on iMac 10.8.5 and had no problems for the first year or more. Then - and I've not found anyone else with this issue - every time I closed the application, it gave me a crash message, even though nothing appeared to be harmed or lost. Now, it has started to freeze and crash more often, and it's also giving the 'serious error' message half way through exports. I uninstalled the suite, and reinstalled - same behavior in Premiere. Wondering if I need to wipe the system clean, then reinstall, but that's a big process and would like to avoid if possible. And, before uninstallling, I wiped the preferences out with shift-option. That didn't seem to help either.
    Any thoughts are appreciated.
    Sean

    Hi Sean,
    You may want to run the CS Cleaner and then reinstall Premiere Pro. Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    A lot less time then wiping the entire system. Does that work?
    Thanks,
    Kevin

  • Premiere Pro CS6 keeps crashing when exporting h.264 (NEED HELP ASAP!)

    Alright, so I have a video that I've probably rendered around 30 times now and it ALWAYS ends up either freezing up, and then Premiere stops working, or it just stops working.
    I have a YouTube channel and I'm going away for 2 days tomorrow and I really need to get my videos up online, but I just can't render them! Does anyone know how to fix this? I really need help ASAP!
    Here are my export settings.
    http://imgur.com/ZgAuI4a,OMz4FEd,B8gjHws

    While there are "some" Adobe employees who read/post here, this is primarily a user to user forum... NOT Adobe support
    You are simply going to have to wait for someone to read your message, and look at your settings, and reply... IF that person has an idea (20 minutes is really not much time)
    While you wait for someone to reply with ideas, some reading about your freezing problem... and questions to help people help you
    1st, what are you editing?
    Codec & Format information, with 2 links inside to read http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
    2nd, you need to give LOTS more information about your computer
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    3rd, What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    4th, do you have Dual video adapters?
    Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
    -http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
    -http://forums.adobe.com/thread/1001579
    -Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
    -link to why http://forums.adobe.com/message/4685328
    -http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

  • Adobe Premiere Pro CS6 constantly crashes when importing video files

    I have not used Premiere Pro in a while, but recently when I tried to import video files (from .m4v, .mp4 and .mov) the program stops working, the "importing" window doesn't progress and I get the rainbow wheel of "death".
    I read some other posts where some are having similar situations and some users suggested moving the file from an external hard-drive to an internal one (I have a 1TB external hard-drive) but that didn't do squat either.
    Once the program is frozen I'm forced to "force quit" the program.
    Does anyone know what I can do?

    I am having the same problems, but my program locks up when trying to playback .MTS files that are shot natively on my GH2.  It will not render or export anything & when you try and scrub or playback footage it gets the spinning wheel of death.  To finish my last project, I had to transcode all the .MTS files to .MP4 files and it worked fine.  Also, anytime I shut down PP, I have to force quit the program for it to shut down.  Here are the detailed info you asked for...
    What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).Premiere Pro CC (trial) 7.1.0 - 141 (because I uninstalled CS5, 5.5, & 6 thinking they may be the problems.
    Have you installed the recent updates? (If not, you should. They fix a lot of problems.) YES, up to date
    What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac”. OSX 10.9
    What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime”..MTS files from a GH2
    If you are getting error message(s), what is the full text of the error message(s)?It tells me that it is an unknown error (I do not have a copy of the original error message)
    What were you doing when the problem occurred?Trying to playback (wheel of death), Trying to Render and export (starts rendering, then just sits there and then gives the unknown error)
    Has this ever worked before?I have worked on this projects for a few months, then just out of the blue it started with these problems about 1 week ago.
    What other software are you running?none
    Do you have any third-party effects or codecs installed?some from Video Copilot and Plural eyes 3 (NOT used on this project)
    Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
    iMac 27in Mid 2011 3.4 Intel Core i7 16 GB 1333 Mhz DDR3 AMD Radeon HD6970M 2048 MB OSX 10/9 (13A603)
    No external devices, except a external hard drive.  I changed from a Thunderbolt Seagate 1TB (single 7200 RPM) to a Drobo Mini 2 TB RAID 5 in the MIDDLE of this problem, thinking the issue was the drive was to slow to keep up - NOT the case… it still happens with the new drive.
    Are you using Mercury Playback Engine GPU Acceleration?I am not completely sure to be honest - I believe it is the factory settings.
    Does the problem only happen with your final output, with previews, or both?both!

  • Premiere Pro CS6 keeps crashing with only an error message from Windows. Restarted and tried everything else. Nothing works.

    Title says it all...

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    •What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    •What is your exact graphics adapter driver version?
    •Have you gone to the vendor web site to check for a newer driver?
    •For Windows, do NOT rely on Windows Update to have current driver information
    •-you need to go direct to the vendor web site and check updates for yourself
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Adobe Premiere Pro CS6 Crashing

    I've seen some discussions on this but not on the exact problem I've been having,  which is my Adobe Premiere Pro CS6 always crashes when I'm layering either two videos or two audio tracks on top of each other.  If I stack two files and then scrub, then it immediately crashes every single time. I've never had a problem with CS5.5 when doing such an operation.
    Help!
    Canon 7D Footage
    1080P 24fps
    ESata Externanl HDD
    Windows 7 Ultimate
    Core i7
    12 GB ram

    I am having a similar issue that I have nailed down to two specific audio tracks.  When I play audio on these particular tracks, which have Compressor and Denoise plugins on the track mixer, I get the crash error.  Understand, the Compressor and Denoise effects are not on the audio itself.  When I move the audio up to the adjacent tracks above, there is no crash or error, but of course, I don't get the effects that I desire. 
    I solved the problem by right clicking and "Remove Audio Effects..." of which I had a 6 db boost in "Volume".  I made up the gain on the Compressor plugin on the track.
    FWIW I also get the "Audio filters missing" pop-up when I open the project.  This stems from me creating audio presets, applying them to files, and then the preset effects are unable to be recalled when I re-open the project.
    I am in Premiere cs6 on a 2.8 Ghz Intel Core i5 iMac running OSX 10.8.2 w/ 4 GB of RAM.
    Hope this helps...

  • Editing Faster You Way with Adobe Premiere Pro CS6 | Adobe at NAB 2012 | Adobe TV

    Join Karl Soule, Business Development Manager at Adobe, as he unveils and demos the exciting new features in Adobe Premiere Pro CS6. See how Adobe Premiere Pro CS6 combines incredible performance with a sleek revamped UI, and a host of powerful new creative features, including Warp Stabilizer for stabilizing footage, dynamic timeline trimming, expanded multicam editing, adjustment layers, and more for a fluid workflow.
    http://adobe.ly/HImtcE

    Sleek revamped UI?
    Until the UIs across all CS products are consistent, the UI as a whole is a complete failure.
    It is astounding how after all these years, the CS products STILL have different UIs and UXs.  Even the way the user accesses basic functions for layers (rename, duplicate, etc.) are not consistent from one app to the next.
    So please hold the comments about the UI, other than "We realize we have completely failed, and our different product groups do not care at all about a unified experience across the suite, and each just want to do their own thing.  And nobody in Adobe was willing to beat our groups up to force them to have some consistency.  That is priority #1 for our next release."

  • Premiere Pro CS6 serious error has occurred, crash troubleshooting

    ERROR MESSAGE: Sorry, a serious error has occurred that requires Adobe Premiere to shut down. We will attempt to save your current project
    Problem: Starting last night Premiere would crash with this error message. This has been happening increasingly more over the past couple weeks, but starting last night and today - it has happened so much that I cannot get more than 5 minutes of work done without it crashing. It has happened on saves, renders, playback, switching active timelines, removing the mojo effect from a clip, and while sitting dormant. I’ve had the computer less than a year and hope that it is not a serious problem with my RAM or graphics card.
    Using Premiere Pro CS6 - subscription based with latest update installed
    SPECS:
    MacBook Pro Retina, Mid 2012
    Processor: 2.6 GHz Intel Core i7
    Memory: 8 GB 1600 MHz DDR3
    Graphics: NVIDIA GeForce GT 650 M 1024 MB
    Software: OS X 10.9.1 (updated after problem started)
    (nothing external from factory setup in terms of hardware)
    Use an External USB 3.0 7200 RPM drive from OWC for project files
    Use an External Seagate 3 TB drive for media storage
    Using all DSLR footage from Canon 6D, Canon 5D mk II, and Canon 60D and audio from external recorders (.mov, .WAV, .wav files)
    Third-party effects or codecs: Use Pluraleyes 3.0 and Mojo color from Red Giant
    I realize this is a general error message and there are several forums posted from mostly more than 5 months ago. I cannot seem to find an answer that will help me. Here is what I have already tried:
    1. updated to Maverick
    2. checked for updates for Adobe software
    3. Cleared the Media Cache
    4. Switched from CUDA to software only
    5. Updated CUDA and switched back to CUDA in premiere
    6. Held SHIFT while starting up (nothing seems to happen or pop up on screen at least)
    Next:
    —Going to uninstall Premiere and reinstall.
    Any suggestions or possible fixes are great appreciated. What should my next step be?

    UPDATE:
    STEP 1:
    Uninstalled and reinstalled Premiere - worked without crashing for the longest time since yesterday. After 1 hour of running - it crashed once again with same error message and same report (see below).
    Same as before:
    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
    STEP 2:
    --Updated the RED GIANT plugin "mojo" (minor coloring software)
    This worked for less than 10 mintues and then crashed again - but this time with different exeception details (I'm not sure what these mean)
    Crashed Thread:  2
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Application Specific Information:
    *** CFRelease() called with NULL ***
    STEP 3:
    Going off of the idea that it may be the plugin causing the issue (since it needed to be updated) I went into the project and deleted all of the files containing this effect in this project file (note: i have used this for 10+ projects on this computer with no trouble).
    I thought it was fixed, from about 8:00 PM - 11:45 PM no crash - then as I was playing back clips - crashed again.
    I have been loosely following these guidelines: http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    I am not sure where to go from here - should I continue into the "advanced troubleshooting" even though I'm not sure if any of these things are related.
    IMPORTANT NOTE: I have launched two other Premiere Project Files (from previously completed projects) successfully without crashing. I tested a few things in the projects before returning to the problem project. If I suspect there is a problem with the file in particular - how do I find out what is causing the problem?
    --I already removed MOJO effects thinking that could be the issue from the last files that were
    --I have already gone back to a previous version from a week ago and imported the Sequence I needed. Still crashed.
    I have sent 5+ reports to Adobe on the crash. Any feedback into this is much appreciated.

  • How Can I transfer settings on Adobe Premiere Pro CS6 to CC 2015

    I had Adobe Premiere Pro CS6 with magic bullets and alot of presets, saved presets etc. but my windows crashed and i had to reinstall it all over. I have a backup of my complete drive before windows crashed
    When i went to install Adobe Premere Pro CS6 again on new windows 7.. I saw CS6 is no longer. Its just CC 2014. So how can i transfer all my presets, settings from Adobe Premiee CS6 to CC 2014? which folder should i overwrite transfe

    By presets i mean on effects tab

  • How can I re touch the model in Premiere PRO CS6?

    Hello !
    I am using Premiere Pro CS6. We are shooting a documentary where i have the host who some pimples, moles etc.
    So How can i retouch it and make perfect ?

    Welcome to the forum.
    One possible treatment, within PrPro would be to do a Track Matte Key, where a little bit of Blur is added. Once, there was a great tutorial on softening blemishes in skin tone, but it is no longer.
    This article covers some of the high-points of the process. The success, and handwork, will depend on how much the host moves about: http://forums.adobe.com/message/4575874#4575874
    Because so much can be Keyframed, and limited via Track Matte Keying, one is limited only by their imagination. I would first Duplicate the Clip, add a bit of Blur to that Duplicate, then limit that Blur to just the facial areas with a Track Matte.
    Good luck,
    Hunt
    PS - Beyond that, there are some neat tools in After Effects, that go beyond.

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