Premiere Pro CS6 not playing audio on imported MP4 files.

I am editing a series of MP4 clips shot with a Canon Vixia, and for some reason, Premiere Pro CS6 will not play the audio on a few of the imported files. All of the clips were videotaped with the same camera. I know that there is audio on the clips in question, because it works fine when they are opened in Windows Media Player. I have deleted and reimported the faulty files, to no avail. I noticed in the online discussions that several others have had this problem; but I haven't been ablet o find an online fix thus far. I would greatly appreciate advice on this!

I have a Canon Vixia HFS100, which saves AVCHD files to an SD card... exactly what model is your camera?
If you are copying from an SD card to your hard drive, read these two links
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html

Similar Messages

  • Premiere Pro CS6 not recognizing audio in imported video

    I'm a bit of a Premiere Pro novice, and I just started working with CS6. For some reason, when I import an h264 .mp4 video clip into my bin (via dragging it from a Finder window), then place it on my timeline, there's no audio. Same goes for export. I know for a fact that the source file did have audio; what am I doing wrong?

    What camera make/model is the source?
    Did you copy the entire folder from the camera to your hard drive?
    Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
    More information needed for someone to help... click these links and provide the requested information
    -http://forums.adobe.com/message/4200840
    -http://forums.adobe.com/thread/416679
    -http://forums.adobe.com/thread/419406

  • Premiere pro is not playing audio

    I'm trying to work on Premiere Pro CS6 and having great difficulty with the Video and Audio. I admit that I have numerous film formats e.g. Canon Mark 11 and Panasonic HDC-HS300 footage as well as Audio from H4n Handy Recorder and WAV audio files. Things have been fine until playback and the video ceases for around 30 seconds and audio.
    Initially there was an ERROR message which said something like ERROR: Adobe is Dropping ....  So I changed the Preferences, (no luck), deleted a lot of old files to make space (no luck) downloaded  MacPaw to do a registry clean (zilch)
    Have gone back in to do some work and Adobe won't open now.
    Help!!

    I have a Canon Vixia HFS100, which saves AVCHD files to an SD card... exactly what model is your camera?
    If you are copying from an SD card to your hard drive, read these two links
    Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
    -and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html

  • Premiere Pro cc not playing in timeline

    I just got started on Premiere pro CC and this is what`s not making sence to me
    I have a iMac and my movies are on an USB harddrive
    I import some small clip and the movie is about 3 minutes now.
    1) when the headset is pluged in - I can hear sound.. when I disconnect the headset I sometimes can both see and hear the movie. Sometimes I only can see the movie and not hear it.
    2) sometimes the movie would not start to play when I hit the spacebar on the keyboard.
    Can somebody help me out here? Is it a bug. This did not happend when I used Premiere Pro cs6.

    Check your audio hardware mapping. Premiere's playback will break down if it's told to target an audio device or channel that doesn't exist (e.g. because something was unplugged and a mapped headphone socket has reverted to a default input socket)

  • Premiere Pro Does Not Support Audio-Only Capture For Some Formats, Such As HDV?

    In the PPro CS 5.5 Help file  under, "Recording audio", it says:
    "Note: To capture an audio-only file from a digital video source, choose Audio from the Capture menu in the Logging pane of the Capture panel.
    "Premiere Pro does not support audio-only capture for some formats, such as HDV."
    I'm shooting in HDV and if I want to capture audio only, would I just need to switch my setting to DV?
    The only thing is my Canon HV20's HDV audio is MPEG-1 Audio Layer 2, 16 bit, 48 kHz.
    My DV setting is PCM audio, which I think is a better quality format, right?
    Would there be any noticeable difference?
    Thanks.

    Capture your HDV material in the normal way and just drag audio only from the source monitor to the timeline.

  • Why won't premiere CS6 play audio for imported AVCHD files on my window 7 laptop?

    After I've imported the AVCHD file the video plays just fine, but the audio isn't there at all. I still have the original video files on my SD card, I've tried Wondershare to convert the file, but the video became corrupted. Any tips?
    Thanks!

    &therigbys wrote:
    I installed Premier Pro CS6 last week, so I believe it's the most updated version.
    Not necessarily, go to Help > Updates. We're on Premiere Pro CS6 (6.0.3) in Windows now.
    therigbys wrote:
    I was running Spotify, Chrome, & Microsoft Word when I imported the footage.
    Uninstall Spotify and see if that helps. I've heard about some crazy things related to that app. Better to run all these apps on a cheap secondary computer or iPad.

  • Adobe Premiere Pro CS6 has stopped working when importing music (Windows 8)

    I have a problem with Adobe premiere Pro CS6  on windows 8. When I use Premiere Pro CS6 for the first time, it's doesn't have any problem, but now I can't import music to Premiere Pro CS6 and it's say ''Adobe Premiere Pro CS6 has stopped working'', I don't know what should I do. How to fix it ?

    >started roughly around the same time on both computers
    Most likely cause is a Windows update that changed "something" about the video system
    Check the vendor site (NOT Windows update) for a newer video driver
    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • After Effects CS6 and Premiere Pro CS6 not available for installation for 32-bit systems

    After Effects CS6 and Premiere Pro CS6 require a 64-bit operating system and processor to be installed and run.
    If you subscribe to Creative Cloud but use a 32-bit computer system, you will not be able to download and install Premiere Pro CS6 or After Effects CS6.
    This issue primarily affects users on the Windows operating system, since all supported versions of the Mac OSX operating system are able to run 64-bit applications.
    See this document for details:
    "64-bit Windows required for After Effects and Premiere Pro CS6"
    In general, you can only download and use applications for which your computer system meets the minimum system requirements.
    Premiere Pro system requirements
    After Effects system requirements

    Who's says that Microsoft can't debug?
    I used msconfig, first disabling startup items, -same result.
    Enabled all startup items, disabled all non-microsoft services - AE worked!
    I re-enabled each service in turn until AE crashed.
    The fault was related to an item for a video streaming device I have in my house.  It was Monsoon-multimedia's Vulkano Service.  Sometimes under the old name of Hava, this is an app that acts like a sling-box to send my Cable TV to my screen.  It does load a couple of virtual devices in device manager, and uses a proprietary codec.
    I uninstalled the vulkano streamer application and rebooted the external Vulkano device.  I reinstalled the Vulkano and verified it connected to the device and could stream.  Once it did, I tried AE again and IT WORKED!
    I wonder if simply rebooting the Vulkano would have fixed it.  Its like opening the garage door to turn on the refridgerator.
    Thanks for the help!
    Jim

  • Premiere Pro CS6 not locating media, freezing

    For the last couple of days, Premiere Pro on my laptop (15" Apple Retina MacBook Pro, 12gb ram, 2.7GHz i7 - USB 3.0 Lacie drive) has been having trouble locating media. When I open a project, the "Locating Media" diologe shows the progress bar start moving, then stop and not move again. Hitting "Cancel" makes the pinwheel of patience come up. When I use the "Command + Option + ESC" command, Premiere Pro CS6 is not shown as "Not Responding". Force quitting the app and restarting the computer doesn't do anything to change this behavior.
    Would appreciate any guidence on how to remedy this.

    Good Day,
    I am using Premiere Pro CS6 and I have been been doing metalogging for my film. I am having this issue of locating media when I changed my project over from a failing hard drive to a new one, I left the project on OVERNIGHT to locate media and its in the same spot. With such metalogging I have only been changing the names and descriptions of the files in the bin and I have a good few days work done on it. Is there any way to save the integrity of that bin without having to start an entirely new project over and start from scratch. This is most annoying.
    I don't believe I have any corrupt rendered files, perhaps its a corrupted video?
    Any help would be appreciated as I see no fix or announcement has come up for this problem yet.

  • Premiere Pro CS6 not locating media?

    For the last couple of days, Premiere Pro on my laptop (15" Apple Retina MacBook Pro) has been having trouble locating media. When I open a project, the "Locating Media" diologe shows the progress bar start moving, then stop and not move again. When I use the "Command + Option + ESC" command, Premiere Pro CS6 is not shown as "Not Responding". Force quitting and restarting doesn't do anything to change this behavior.
    Would appreciate any guidence on how to remedy this.

    The Premiere forum is your friend.
    Mylenium

  • Does Adobe Premiere Pro CS6 not support the Quadro K2000D GPU card?

    I can't get the Premiere Pro CS6 to recognize that Quadro K2000D is installed on my computer.  I'm running Windows 7.  I see in the list that Quatro 2000D and Quatro K2000 is listed as supported but I haven't come across Quatro K2000D.

    If your nVidia card has at least 1Gig of video ram, use the nVidia Hack http://forums.adobe.com/thread/629557 - which is a simple entry in a "supported cards" file

  • Premiere Pro CS6 playback freezes, regenerates .pek and .cfa files

    When I try to watch something in a sequence, the Program Monitor freezes. The playhead moves in the timeline as usual and the audio plays just fine, but the visual freezes. Sometimes it stops a few seconds after I start playing and sometimes the video never plays at all. When I stop playback, it remains frozen for a while, then resets to the frame the playhead is on.
    As I checked different options, I discovered Premiere is regenerating both the .pek and .cfa files every time I open it, even though all of my projects have already conformed. I have it set to store the media files with the project, so I know the preview files have not moved or been deleted. I work on this setup 8 hours a day, 5 days a week, and nothing changed since I was in yesterday. It was working fine when I shut it down last night, no one could have logged in while I was gone, and this morning it doesn't work. No updates were installed, no files were moved, no drives switched.
    I have searched the internet for help, but all of the forums I've found are at least two months old and recommend installing the 6.0.3 update. I did run updates for all my Adobe software, and it didn't help. I also deleted and re-rendered my peak and cfa files.
    One six-month-old forum said that Premiere CS6 cannot playback long AVCHD .m2ts files. Previously I had no problem working with .m2ts files 35 minutes and shorter, or with .mp4 files up to 75 minutes long. The video I'm currently working with is about 75 minutes long. And again, it was working fine yesterday.
    Further investigation revealed that playback does not freeze when I import a selection from the Source Monitor (vs. importing from the Bin and trimming in the Timeline) and do not layer clips or apply effects.
    Any thoughts?
    Thanks.
    Media Spec:
    File type: AVCHD Video
    Resolution: 1920x1080 (1080p), 29 fps
    Imported from camera hard drive using PlayMemories Home
    Computer Spec:
    Adobe Premiere Pro CS6
    Windows 7, 64-bit Service Pack 1
    Graphics card is Quadro 5000, driver 276.19
    OS/boot drive is a solid state 250gig, and files running off a 2TB local hard drive

    I've tried several more things.
    The playback does not freeze if I have only one clip in the timeline.
    If I have clips on two or more video tracks, it starts freezing.
    Once I clear it down to one video track, it takes a couple of seconds (up to 30) to start playing normally again.
    Sometimes I can play two tracks for several minutes before it freezes. Sometimes it freezes immediately.
    When I open Premiere, I get the "Media Pending" screen for way longer than usual.
    I have rebuilt the peak and cfa files, no difference. GPU accelerator is enabled. The latest Adobe updates are installed.
    I see a few other forums with similar problems but no solution.
    No settings, file formats, or file locations have changed since Monday (the last time CS6 was working properly). After a lot of digging around I found that a Windows Defender Definition update was installed the morning of the day PP started freaking out. I can't get rid of this update.
    I edit two or more hours of footage per day. They are lectures, so they are recorded in 1-3 hour chunks. I use two videos simultaneously--one with the professor's powerpoint presentation, and one of the professor. I keyframe the PPT video into the corner, overlaid over the lecturer. I did this for years without problem in CS5.5 and for two months without problem on my current setup.

  • Premiere Pro CC not playing fair with .mov files

    I have a CC account and use Premiere Pro on my PC with no issues so far except that the RAM and Graphics card suck. So I decided to run on my laptop running windows 8 rather than 7.
    AE runs with no issues (so far), but when I use Premiere Pro it does not like .mov files for some reason.
    I imported files from my iPad and it gives me this message:
    Error Message
    "The FIle Has no Audio or Video Streams"
    To work around it for now, I converted the file into mp4 and imported to edit from there. Now issue is that we need to place a lower third. I have an AE project as the .mov file imports into that no problem, but when I then export as quicktime file for the alpha channel it still will not import into Premiere Pro, same error message.
    I can export as .avi but then the file screams 'MASSIVE' as it is over 1.5gb cpmpared to the 32mb as a .mov file.
    Bottom line, cannot get any .mov to import into PP on my laptop even though it works fine on my PC. Also, .mov files play fine in AE??
    Please HELP
    Martin

    Hi MartinSalteruk,
    Thanks for contacting Adobe Forums,
    As I understood you are only getting issues with .mov files, Please check if you Quicktime player installed on the system.
    if not click here to download the Quicktime player
    Regards,
    Sandeep

  • Macbook Pro does not play audio part of video

    Hi,
    I have a Macbook Pro (early 2013 with OS 10.10.1).
    A colleague sent me a video file, which was originally recorded in MTS format. The sound portion of it does not play on my machine, although it generally can handle MTS. I have a colleague with a Windows PC, for him the audio plays ok. I have another colleague with an older MBP, for him the audio also plays ok. But then I have two more colleagues with a newer MBP like me, and for none of us the audio plays at all. The strange thing is that I can open the file in various editors such as Premiere, Audition, or Logic Pro, and they would all show the waveform of the audio, even the VU meters react normally, but there still is no audible sound.
    On the machines that play the sound, we have tried converting the video and exporting the audio portion into various other formats, but with the very same result. None of them play sound for me. This is extremely weird and we have no answer what could be the problem.
    Any help would be very much appreciated.
    Thanks a lot & best regards,
    Rainer

    Hi Eric,
    thanks for the reply.
    As I said, we had tried several editors and players, as well as all kinds of formats, using all kinds of converters, but so far to no avail.
    The AAC codec is a common codec for the Mac, so there should be no need to convert it. I have videos with that codec that play ok. It already turned out that converting the video file to other formats does not make any difference.
    But thanks anyway,
    Rainer

  • Premiere Pro CC has no audio on imported MPEG2

    So I just recently upgraded to the Creative Cloud, running Premire Pro CC about half of my workflow consists of editing Mpeg2 transport stream files.
    After pushing a few projects through using other formats, I decided to drop one of my run of the mill mpeg2 files on a timeline. however the audio tracks show a straight line - no visible waveform.
    I have pushed these same type of files (as well as some of the exact same files) through premiere pro CS5.5 and Premiere Pro CS4 with no issues at all.
    I have dropped multiple other file types on the same sequence to double check that my project settings are not the issue, avchd, prores, vob, mp4, mp3, all play fine.
    premiere pro CC DOES, however, see audio from an Mpeg 2 file created in media encoder, ( for this test I exported from a sequence comprised of prores and avchd files)
    Also, the Mpeg 2 files which do not have audio on my premiere pro CC sequence can be played back WITH audio through vlc media player.
    Thank you for any help with this problem!

    it happened to me with mp4 clips. if you mean like this one
    it is a an Adobe problem it even happened to media encoder. the clip is playable with any player app even I've tested it with other video production app & it works fine. so if you want to fix it temporary & fast without converting, get QuickTime pro to open the wanted clip then save the clip by QuickTime (save as) in another folder (don't change settings). in premiere pro just right click on the not working clip then choose (replace footage) with one you saved by QuickTime, voila!. if it doesn't work the clip might be broken or it need to be converted.
    by the way I'm a windows 8.1 user

Maybe you are looking for