Premiere Pro CS6 not recognizing audio in imported video

I'm a bit of a Premiere Pro novice, and I just started working with CS6. For some reason, when I import an h264 .mp4 video clip into my bin (via dragging it from a Finder window), then place it on my timeline, there's no audio. Same goes for export. I know for a fact that the source file did have audio; what am I doing wrong?

What camera make/model is the source?
Did you copy the entire folder from the camera to your hard drive?
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
More information needed for someone to help... click these links and provide the requested information
-http://forums.adobe.com/message/4200840
-http://forums.adobe.com/thread/416679
-http://forums.adobe.com/thread/419406

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1,
2.

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Premiere Pro CS6 not recognizing audio in imported video

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