Premiere Pro CS6 playback issues & graphics glitches

Hi everyone.
For a few days now (not sure whether it's been like this since the latest update) I have been experiencing serious playback issues and graphics glitches with Premiere Pro CS6. I'm on a Macbook Pro Retina.
Please see attached screenshot for reference. What happens is, I start Premiere - it works fine for a few minutes, but at some point things start to go wrong. The program monitor doesn't show anything anymore, even though the playhead is moving and I get audio.
Sometimes, either the program monitor or the source monitor displays some other part of the Premiere UI or even OSX Finder windows/ other applications like safari. What you are seing in the screenshot is a glitch showing a part of the source window within the program window.
Once this happens, there's nothing I can do but to restart Premiere.
Does anyone else have these kinds of issues?
Premiere is becoming unusable for me at the moment, which is a serious issue since this is my primary NLE.
What also happens from time to time is the following: i start up my project, and once i do anything like moving the playhead, i receive the following error message "a serious error has occurred that requires Adobe Premiere Pro to shut down" which then does exactly what it says. this will happen repeateadly until i restart my computer.
Thanks for your help.

Welcome to the forum.
Make sure you have the latest driver for your video card, and if you're using hardware mercury playback, then make sure you have the latest CUDA drivers from nvidia. If that doesn't work, then please answer the questions here as completely as you can:
Adobe Forums: FAQ: What information should I provide when asking a question on this forum?
Jeff

Similar Messages

Adobe Premiere Pro CS6 Playback Unusable-PLAYBACK ISSUES

Hello,
I've just downloaded the Adobe Premiere Pro CS6 Trial, but whenever I put a clip in the sequence timeline, the playback stops after a second or so. I filmed my screen to show the problem (computer specs at the end of the video).Is it because the sequence settings do not match the clip's properties? I'm also new to Adobe Premiere.
Here's the video:
http://www.youtube.com/watch?v=9R6S1TYjqOw
Thanks in advance

http://helpx.adobe.com/premiere-pro/kb/playback-stops-loops-soundbooth-premiere.html

Premiere Pro CS6 playback freezes, regenerates .pek and .cfa files

When I try to watch something in a sequence, the Program Monitor freezes. The playhead moves in the timeline as usual and the audio plays just fine, but the visual freezes. Sometimes it stops a few seconds after I start playing and sometimes the video never plays at all. When I stop playback, it remains frozen for a while, then resets to the frame the playhead is on.
As I checked different options, I discovered Premiere is regenerating both the .pek and .cfa files every time I open it, even though all of my projects have already conformed. I have it set to store the media files with the project, so I know the preview files have not moved or been deleted. I work on this setup 8 hours a day, 5 days a week, and nothing changed since I was in yesterday. It was working fine when I shut it down last night, no one could have logged in while I was gone, and this morning it doesn't work. No updates were installed, no files were moved, no drives switched.
I have searched the internet for help, but all of the forums I've found are at least two months old and recommend installing the 6.0.3 update. I did run updates for all my Adobe software, and it didn't help. I also deleted and re-rendered my peak and cfa files.
One six-month-old forum said that Premiere CS6 cannot playback long AVCHD .m2ts files. Previously I had no problem working with .m2ts files 35 minutes and shorter, or with .mp4 files up to 75 minutes long. The video I'm currently working with is about 75 minutes long. And again, it was working fine yesterday.
Further investigation revealed that playback does not freeze when I import a selection from the Source Monitor (vs. importing from the Bin and trimming in the Timeline) and do not layer clips or apply effects.
Any thoughts?
Thanks.
Media Spec:
File type: AVCHD Video
Resolution: 1920x1080 (1080p), 29 fps
Imported from camera hard drive using PlayMemories Home
Computer Spec:
Adobe Premiere Pro CS6
Windows 7, 64-bit Service Pack 1
Graphics card is Quadro 5000, driver 276.19
OS/boot drive is a solid state 250gig, and files running off a 2TB local hard drive

I've tried several more things.
The playback does not freeze if I have only one clip in the timeline.
If I have clips on two or more video tracks, it starts freezing.
Once I clear it down to one video track, it takes a couple of seconds (up to 30) to start playing normally again.
Sometimes I can play two tracks for several minutes before it freezes. Sometimes it freezes immediately.
When I open Premiere, I get the "Media Pending" screen for way longer than usual.
I have rebuilt the peak and cfa files, no difference. GPU accelerator is enabled. The latest Adobe updates are installed.
I see a few other forums with similar problems but no solution.
No settings, file formats, or file locations have changed since Monday (the last time CS6 was working properly). After a lot of digging around I found that a Windows Defender Definition update was installed the morning of the day PP started freaking out. I can't get rid of this update.
I edit two or more hours of footage per day. They are lectures, so they are recorded in 1-3 hour chunks. I use two videos simultaneously--one with the professor's powerpoint presentation, and one of the professor. I keyframe the PPT video into the corner, overlaid over the lecturer. I did this for years without problem in CS5.5 and for two months without problem on my current setup.

Premiere Pro CS6 to CC, Graphics/Font to Light. Please help.

I currently use Premiere Pro CS6 and have been hesitant to make the switch to CC version because I can not figure out how to fix this issue. I have on going projects that use the same template setup with text size and placement and when I use CC all of the font seems to have a lighter less bold quality to it. All the text is Ariel Standard at 100% black. However, the text weight and color is lost in CC with the same setup from CS6. The only fix if you want to call it that is copy and pasting a second text layer of the same text over itself and then it is comparable. Any ideas, suggestions would be greatly appreciated. I feel like the gamma is different for the text/fonts/graphics inside CC. Graphics that I import are fine, it seems to be graphics/font created inside Premiere that are affected.

You might want to go read in http://forums.adobe.com/community/premiere/hardware_forum?view=overview
Starting with the FAQ drop down list at the top of the page for many articles/ideas

Need help with Premiere Pro CS6 playback problem

Can somebody help me please? My premiere pro cs6 does not play plenty video in the time line for editing irrespective of using fast 64 bit, intel core i7, 16gb ram pc. Please what could I use to make it more stronger?
Edited by: Kevin Monahan
Reason: Changed title for better search ability.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Premiere Pro CS6 - playback and C300 issues

Hi,
I seem to be having an issue with Premiere Pro playback.
At the moment, I'm looking through a rough assemble I've done on a PPro sequence and then the playback will start getting choppy. The only solution seems to be rebooting PPro, which is obviously very frustrating. The footage is C300 files, stored on my RAID. Why is this happening?
My system details are as follows:
MBP early 2011, 16GB RAM, 512 GB SSD
6TB Pegasus R6 RAID connected via Thunderbolt
30" ACD
Mac OS 10.7.4 , PPro 6.0.1
I use a 2-screen setup, so the 30" monitor will have the PPro tools and seq etc, whilst I use the 17" MBP screen as a viewing monitor.
Another issue I had which is more annoying that anything is that when I imported the rushes from my C300, PPro decided to import a fairly long (80") interview as loads of separate .MXF files RATHER than joining them together, which FCP seemed to have no problem in doing...How do I sort that out?
Thanks

I am having precisely the same problem as bricklaneeditor, and have exactly the same setup: MBP early 2011, 16GB RAM, 512 GB SSD,
30" ACD, Mac OS 10.7.4 , PPro 6.0.1
Indeed, a restart of Premiere Pro always fixes the problem -- for a while. I've also seen similar behavior in Media Composer 6.0.1 once or twice so am wondering whether it's an issue with this machine/OS, as the playback software architectures are so different on those two NLE's.
I should also mention that the problem is not isolated to any particular file format -- have seen it with timelines containing 7D footage, HDV and ProRes files.
I strongly suspect some sort of problem on either Apple's or Adobe's end with the GPU in this machine, as it is ATI and not Nvidia -- and is, as far as I know, the only non-CUDA GPU, at least on the Mac side, certified to work with the CS6 Mercury Playback Engine.
Also wondering whether an over-the-top or a clean install of Mountain Lion might shake things up enough to make a difference. (Otherwise I'm in no big hurry to upgrade my OS.) Is anyone seeing this problem with PPro under 10.8? Might be worth installing 10.8 over an external HDD clone of the System drive and booting temporarily from the clone just to see if the problem persists in Premiere.
Anyone have any thoughts on these possibilities?

Premiere Pro CC2014 Playback issues, Render issues, Serious Error issues

Here's my problem. Premiere Pro CC worked amazing. Never had any issues with playback, rendering - nothing. However, CC 2014 appears to be quite different. Yesterday I literally had to restart Premiere every 20 minutes! Out of no where video playback would stop. The playhead would continue and I could still here audio, but I either saw a still frame of video or it would go completely black. The only way to get out of Premiere was to force quit. I also was not able to save the process I had made over the last 20 minute session. You can imagine my frustration as I have clients in with me on this edit. I need to know a fix and I need to know it quick. If Adobe wants to be in the professional game, they need to fix it ASAP.
Here's what I'm running.
Late 2013 Mac Pro
OS X 10.9.5
Processor: 3.5GHz 6-Core Intel Xeon E5
Memory: 12gb 1867 MHz DDR3 ECC
Graphics: AMD FirePro D300 2048 MB
Who can help? I'm looking at you Adobe.

I am having the same exact issue. Adobe, please help us!!!

Premiere Pro CC - Playback issues, rendering and export

Adobe Premiere Pro CC 7.2.2
Computer: HP Elite Book
OS: Window 7 Professional
RAM: 8GB
Intel I7 Processor
64 Bit Operating System
Intel HD Graphics Card
250 GB Computer, 39.2 GB Free
Hello all -
I am trying to edit, render, and export a video for play on YouTube. The source is a Camtasia Studio 8 Screen capture with a 1080P High Defintion PTZ camera that is hooked up to the computer as the "webcam". We recorded the screen, used Camtasia to produce and edit, and saved it as a .MOV
I then transferred the .MOV to my computer and opened Premiere Pro CC. I have been watching a lot of YouTube videos and have a read a lot of threads, so I decided that a simple edit job would be the easiest and fastest. I have attempted this 3 times now, each try has been a failure.
Attempt 1:
Opened a new project. Imported my video. Dropped it into a sequence. Added an opening and closing title card, plus lower third captions to video, and added transitions. Playback was choppy, so I read that it needed to be rendered. I rendered the sequence (it took most of the evening). When I went to play it back, I just got footage that said "Media pending" in 7 different languages.
Attempt 2: I decided not to render, just export. Followed the steps above, but instead of rendering, and exported it. I exported as media file, chose the TechSmith Capture Codec, and .AVI as the format. Let it do it's thing. The result was very fuzzy, plus the audio was about 10 seconds out of sync from the video.
Attempt 3: I didn't get very far here, because when I started playback to check my audio syncing, my computer started flipping between Premiere and my desktop, just swtiching back and forth.
Any help here, suggestions, would be very much appreciated. I need to post this video for work as soon as I can.
Adobe Premiere Pro CC 7.2.2
Computer: HP Elite Book
OS: Window 7 Professional
RAM: 8GB
Intel I7 Processor
64 Bit Operating System
Intel HD Graphics Card
250 GB Computer, 39.2 GB Free

Camtasia http://forums.adobe.com/thread/836800 may help
-and Lagarith Codec http://forums.adobe.com/thread/1287577
-and http://forums.adobe.com/thread/775288
-and http://forums.adobe.com/thread/453044
-and http://forums.adobe.com/message/3202148

Premiere Pro CC playback issue

I'm running premiere pro CC on a brand new mac pro, and am experiencing playback issues after rendering video. There doesn't seem to be any rhyme or reason as to why this happens, but I do notice it when layering multiple video tracks. When the rendered video is playedback, it seems to drop frames in the program monitor. Essentially, it looks like a flicker effect has been applied, and the video will cut out rapidly, and a black screen with apear every other frame. This stops randomly, and normal playback resumes.
I've had this issue working with Red footage, Canon DSLR footage and GoPro footage... Footage type doesn't seem to affect it. It doesn't necessairly happen when a transition or edit has been applied... I can't figure out any sort of cause.
Any insight would be much appreciated.

You need to ask in http://forums.adobe.com/community/premiere?view=discussions

Adobe Premiere Pro CS6 - Audio issues

Hello everyone,
First of all I would like to apologize for my pretty weak english.
I've been using Premiere CS6 for a while and I've never encountered any major issue that couldn't be fix... until now.
I'm working on a project that has several audio tracks, I've just finished my editing and I was going to export an aaf/omf for the audio. However when I loaded my project, everything seemed to be fine, my playback was smooth and working well, all my clips and audio tracks were present in my timeline but there wasn't any audio being played.
The audio meters don't react, I don't have any effects on my audio tracks, there isn't anything muted and when I click on the audio tracks, the audio waveform is in red and is represented as a line.. Here is a screenshot :
When I relink to the original audio tracks, It doesn't fix the issue. The only way to make it works is to re import the tracks, and to drag'n'drop them into my timeline. In some way, i'll have to redo ALL the audio work and that's pretty tiresome.. (especially for the audio that is linked to video..)
The AAF fails (It tells me that It can't export audio clips that are linked to video clips..). OMF export works, it weights 800ish mo but it's empty...
Thanks in advance to anyone that could save my time on this issue.
Have a nice day/night to everyone.
Antoine

http://forums.adobe.com/thread/1063076?start=0&tstart=0

Premiere Pro CS6 Audio Issues

We have been testing Premiere CS6 on our first job for the last week. However, we are running into some major audio issues:
1. When clip is loaded into the source viewer, and you jump to through the cilp, the audio lags behind until you stop and wait a few seconds for the audio to catch up. This is a major hinderance when trying to edit quickly with clients in session. This also happens on the timeline when jumping around. These problems never occured in Avid or FCP running the same media.
2. With no rhyme or reason, the audio (from source and timeline) sometimes just doesnt play. The meteres will be moving and the video will play, but the audio wont be coming out. Sometimes you hear a noise as if someone was playing with the audio cables. Also, sometimes the meters dont even move, to suggest there is no audio again video is playing, when infact there is.
These problems have occured accros multiple machines, with media running from both our server, and local hard drives. Our facility runs a NAS that pushes 110/MB/s over ethernet from a 16TB RAID6 (that is SAS connected to the server). One machine is running OSX 10.8, with Black Magic Intensity Pro, 20GB Ram, NVidia Quadro 4000. Another is running OSX 10.8, with AJA IO Express, 16GB Ram, NVidia 4000. and the last is running 10.6.8 with Black Magic Intesnsity Pro, 12GB ram, and NVidia GTX something or other (unsupported card).
Has anyone else gotten these issues? Like i said, i have tested the media from the server and from the local hard drives. We are pushing Apple Pro Res HQ, have also tested Pro Res LT, Pro Res 444 and Canon H.264.

For me it wasn't a RAM issue, I had more than enough to process the audio I had in my project. This quote from a Creative Cow post worked for me.
"Try deleting your .cfa files for the media in question, and then don't mess with the project until they are done re-conforming."
Here's the original post:
http://forums.creativecow.net/thread/3/926011
I don't know how to figure out which .cfa files are associated to specific media files, so I just went to where they were cached and deleted all of them. Open your project again and you'll see a little yellow bar in the lower left-hand corner of the Timeline window showing that it's re-conforming your media. Don't even think of touching the computer while it's doing this... I was so paranoid that I didn't do anything else (check e-mail, open a web browser, work on a Word doc, etc.) until Premiere was totally finished. After that my audio played fine for the rest of the project.
One thing that's tricky and took me a while to figure out is that if you're using multiple drives, you have to be careful to make sure you're getting ALL of the .cfa files. If you've set the project to cache your files on a external drive, and then open a project on a different drive without having that external connected, Premiere will set the cache folder to its default location (usually on your host computer's main hard drive). I didn't realize this, and had the audio drop-out issue, so I deleted the .cfa files but the drop-out didn't go away. I found out that Premiere had reset my media cache folder, and had cached the corrupted .cfa files on my main hard drive. Once I deleted them there and let the computer re-conform, the audio played well again.
Hope this helps, let me know if you have any questions.

Premiere Pro CS6 footage issue

Hey everyone - first time posting!
I've been editing a music video in cs6 for a week or so with no issues. (Shot in 4K R3D and editing in that codec). I just updated my mac to Yosemite and suddenly everything's stopped working.
All the footage in the timeline is just gone, as you can see all the cuts are there. When I try and render it I get an 'error compliling movie' alert. The footage in the media section just gives me a media pending alert in the source monitor as you can see. The music track is fine and plays like normal.
All the footage is fine - I've dragged it to another computer and it plays fine in premiere - all the files are fine.
Some help would be greatly appreciated. I've spent a long time editing and the deadline is on the horizon.
Thanks guys!
Alex Cribbs

>just updated my mac to Yosemite and suddenly everything's stopped working
CS6 is 3+ years old and has not been, and will not be, updated for that OS
Even the Cloud version had to have updates issued to be compatible with that OS
I do not know of anything that is SURE to work, but a couple of ideas I have seen in the past that MAY help
1-uninstall and completely clear CS6 and then reinstall Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
2-go back to the Mac OS that was working with CS6
3-buy a subscription to the Cloud version of P-Pro

Premiere Pro CS6 Playback Keeps Freezing Then Programme Crashes

When I'm editing my playback freezes then Premiere stops responding and crashes, this is very annoying.
It normally happens when I m colour grading, but it can happen anywhen when I am editing.
I have an iMac with these stats:
Processor 2.7 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6770M 512 MB
Please can someone help, I have a few big projects coming up and NEED to edit.
Cheers

Oh really!? I thought they were alright, my computer handeled CS5 well. I have the creative suite installed but only use premiere, photoshop and after effects. Would only reinstalling the programes I use help?
My internal Macintosh HD is 999.35 GB with 958.89 GB of free space.
And an external HD which is used for time machine is 2TB with 1.06 GB free.
What you reckon I should do?
Cheers for the reply by the way

Premiere Pro CS6 Export issues

We are using CS6.1 on Dell platforms and Mac's in the studio and we produce long form commercials. We are missing all of our deadlines becasue we cannot export these 29 minute films. We also have issues with exporting to SpeedGrade and simply gave up. I have four TV shows that I cannot get off these computers. Further the dynamic linking literally sucks. sometimes you can open a JPEG in Photoshop and save it with the changes appearing in CS6 and sometimes not. We cannot export through Project Manger or export as an AVI, or any other codec for that matter. We never had any problems with CS5.
Right now I am having to transfer to a deck to get the files ready for broadcast check. It seems that when you only have few seconds of video it works fine, but it goes to hell in a hand basket after that.
Does anyone have a workaround or can you tell us what we are doing wrong?
Right now I am putting all the new shows on AVID for editing, at least that works.
Bob Killen
BKFA Productions

Hi Bob,
How are you exporting the sequence? Give us some details so we can help you out.
Here are the guidelines for getting your details.

Premiere Pro CS6 Playback window zoomed in or something..?

The playback window for my project seems to be permanently zoomed in or locked or something.
I put playback view settings on Full and set it to Fit but it didn't change and its grainy and blurry.
Anyone have an idea as to what could be causing this or how to remedy it?
I've already restarted my computer, the program and whatnot so theres that.
Thanks in advanced!
-Gavin

See my reply #1 in I'm a novice on Premier so forgive me. Choppy Video..unable to edit for the NEW ITEM process

Premiere Pro CS6 playback issues & graphics glitches

Similar Messages

Maybe you are looking for