Premiere Pro CS6 Quits unexpectedly when loading Images or Video into viewer.

I have been using CS6 since May of 2013.  I currently operate on a Mac. I have never had any issues. I used it one day last week, then all of a sudden a few days ago is when the issues started. Premiere Pro will start normally (New or Exsisting Project), I can even import media. But I am not able to load Images or Videos into the viewer, nor am I able to just drag and drop on the timeline. Audio seems to drag onto the timeline just fine.
I have tried many things to trouble shoot the issue such as:
1. Starting a new Project. (Thought maybe something in the existing project was corrupt.)
2. Opening an older project that I knew worked fine in the past. (Thinking new projects were also corrupt.)
3. Transcoding the video Files. (Thinking the media was corrupt.)
4. Restarting the computer.
5. Holding "Shift" while starting Premiere Pro.
I am not getting any error codes, just a Dialog box that says, "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Thanks for your help.

Hi Luther,
Welcome to Adobe Forums.
Which version of Mac OS are you using?
Try to repair the preferences by opening the finder window click on go and
choose go to folder and type ~/library and press enter. Then go to Preferences>Adobe
and rename the 6.0 folder to 6.0.old. If you are using Mavericks ( OS 10.9) try to give permissions to the
Adobe folder as well.
Please reply in case the issue persists.
Thanks

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