Premiere pro cs6 upgrade problem

why doesn't premiere pro cs6 upgrade recognize my cs5.5 serial number??

Exactly what steps have you taken so far and what error messages are you receiving?
Are you upgrading a standalone version of CS5.5 or is it part of a suite? Is CS6 a standalone upgrade?

Similar Messages

Premiere Pro CS6 timeline problem

I used to have Premiere Pro 2.0. My computer crashed so I purchased Premiere Pro CS6. My Nephew downloaded it. It is also activated. When I went to the program the icons for the timeline where there but no timeline were visible. Is this normal or is there a problem with the program?

He's around here regularly. As in, answering in the thread "Trim tools" currently, a number of others. VERY experienced pro, works delivering content to b-cast & other use. Knows the keyboard shorts & 5 different ways to do about anything. Can be almost cryptic on answers. Send him a "pm" (private message) through the forum and he'll typically answer back.
Be specific. Be polite. Don't be shy. Don't expect a lot of "sensitivity". This is a work environment ... but in all, mostly very nice people, contributing of their own time ... and shooter, Jim Simon, Fuzzy, jeez ... a number of others ... quite willing to be very helpful if you're willing to try stuff and don't ... whine. But ask away.
Hey, he answers my questions ... and good criminy, some of 'em have been dumb enough looking back ...
Neil

Installed premiere pro cs6 trial - problems importing

I have just installed Premiere Pro CS6 and when I import a video clip, the video comes across but no sound or even the sound track? is there a fix?

I am having similar problems but I also cannot export from Ppro in Mpeg2 DVD. I spent over three hours with an adobe rep trying to get a fix and even he couldn't do anything. i now have a project that I cannot even get to DVD. Anyone get a fix on this?

Need help with Premiere Pro CS6 playback problem

Can somebody help me please? My premiere pro cs6 does not play plenty video in the time line for editing irrespective of using fast 64 bit, intel core i7, 16gb ram pc. Please what could I use to make it more stronger?
Edited by: Kevin Monahan
Reason: Changed title for better search ability.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

Premiere Pro CS6 effects problem

Guys,
I installed Premiere Pro CS6 with creative cloud , but all my effects are gone.
In the effect bin there is not a single effect.
How can i get them???
I have a new Macbook pro...
Regards Martin

I have NO idea if this is also for the cloud, or only for a local install
http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html

Premiere Pro CS6 Upgrade on new Windows 7 (64 Bit) computer

Some years ago I bought Prem Pro CS3 then Upgrade CS4. Tomorrow i collect a new computer Windows 7 Prof (64 Bit) 16GB Ram. I have bought CS6 Upgrade disc. My question is : what is the sequence of loading this software. Do I load CS3 then CS4 upgrade in XP Pro mode (32 Bit) then load CS6 in native 64 Bit. Confused.

Don't install anything except CS6. It will prompt you for your serial number...just enter the one for CS4.
If you did have the previous version installed, you would not be prompted for the serial number, but trust me that you DO NOT want to install the older versions unless you need them on your computer for some bizarre reason.
Also, if you ever did need the older versions, you wouldn't need to install them in XP Pro mode, it should install just fine as normal in Win7x64. It will of course run as a 32-bit app under CS3 or CS4, but the installer and Win7 are smart enough to figure it all out 99% of the time.

Adobe Premiere Pro CS6 permissions problem

I've purchased membership in the Abobe Creative Cloud. All the apps work except Premiere Pro. When I'm logged into my normal account and try to start the app, I get this message:
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/adobe/MediaCore/ASL/Found ation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
If I log in as root, the app starts normally.
I've spoken to Adobe tech support. They say it's a permissions problem, not an Adobe problem. I've run Disk Utility and Repair Permissions, but I still cannot use Premiere.
Any advice will be much appreciated.

It's in this thread:
https://discussions.apple.com/message/10772108#10772108

Premiere Pro CS6 settings problem

Hi, I was wondering if someone could help me. Basically, I've been trying out a number of settings and even making custom ones while using Premier Pro CS6 but cannot get them right. I record with a Nikon D5100 in the 1920x1080, 25fps. I want to post the videos to youtube but whenever I upload I end up seeing black borders around the videos. Could anyone help me with the setting as I am slowly losing hope! Thank you

Do this to get the right settings:

Premiere Pro CS6 SPACEBAR PROBLEM

I'll get right to it. Every time I import new footage into Premiere, my spacebar stops working. Nothing will playback. I have to completely restart my computer each time to get things back to normal. As you can imagine, this really affects my productivity. I'm running CS6 on a Mac Pro (OS X 10.6.8) with Mercury Playback. Any help is appreciated. Thanks.
Clarke

I have an LCD tv as a preview monitor and I'm using the NVIDIA Quadro 4000 but that's it.

Premiere Pro CS6 Display problem

Every now and then an image like this will apeer in the program window insted of my video. I have tryed to render the video, and restarting premier and my computer. Thanks

1st, specific... there is a Mac Retina Bug http://forums.adobe.com/thread/1159632
2nd, general... be sure your driver is up to date Mac & nVidia Driver http://forums.adobe.com/thread/1075592

XML PROBLEM EXPORT PREMIERE PRO CS6

hello to all, the program is not running Premiere Pro CS6 upgrades and does not export more in XML format, there is the option in the dropdown menu of exporting premiere.
com and I need to know I can do to reappear the option to export XML in premiere pro CS6
thanks to those who will help me

I have a similar issue. This is the article you should probably read: http://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html

Problem to start Adobe Premiere Pro CS6

Hi,
I've tried to solve this problem for days now. Have tried all kinds of troubleshooting, finally just updated from OS X Mountain Lion, have reinstalled and updated Premiere, also followed the tips here: Adobe Premiere Pro CS6 permissions problem
Still nothing...
Premiere Pro has encountered an error.
[/Volumes/BuildDisk/builds/mightykilt/shared/adobe/MediaCore/ASL/Found ation/Make/Mac/../../Src/DirectoryRegistry.cpp-283]
I'm using a(n older) macbook pro. The problem started last week, after I had installed Apple Logic Pro X and because of its huge need for space with 30GB of sounds (no option is given to download them on an external drive - which, excuse me for the term, seems kind of f***ed up:s), had to move around files to my external drive and aliased. Then did so for two larger Adobe folders as well. When I realized that I couldn't start Photoshop nor Premiere, I put those files back where they were. Photoshop went back to okay, but Premiere... absolutely nothing.
What else could I do?
Would appreciate any help. Thanks so much.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 crashing after RAM upgrade

I just got Premiere Pro almost a week ago after using FCP for years. I was just getting accustomed to it and thought I would upgrade my RAM to help Dynamic Link run smoother. I doubled it from 4 GB to 8 GB today and now Premiere Pro crashes either immediately or after about 20 minutes. My computer is a 2009 Macbook Pro 2.4 GHz. The new ram is from OWC.com. I ran a RAM test in Tech Tools and it passed as having no problems. Can anyone suggest anything? I would hate to have to go back to 4 GB and be limited to that.

UPDATE:
This problem is not fixed at all. I went about 2 hours without a crash then had about 5 of them in a row. I have been reading everywhere trying to find a place to start. A full system rebuild and reinstall would take me a day or 2 that I don't have. The crashes happen any time, sometimes at startup, sometimes when I'm editing, sometimes when I am not doing anything. I get the "serious error" message and sometimes just get a "quit unexpectedly" along with this log:
Process:
Adobe Premiere Pro CS6
Path:
/Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:
com.adobe.AdobePremierePro
Version:
6.0.2 (6.0.2)
Parent Process: launchd [171]
User ID:
501
Date/Time:
2013-01-17 17:42:42.309 -0800
OS Version:
Mac OS X 10.8.2 (12C60)
Report Version: 10
Interval Since Last Report:
77432 sec
Crashes Since Last Report:
60064
Per-App Interval Since Last Report: 32612 sec
Per-App Crashes Since Last Report:   9
Crashed Thread: 2 Dispatch queue: com.apple.libdispatch-manager
Model: MacBookPro5,1, BootROM MBP51.007E.B06, 2 processors, Intel Core 2 Duo, 2.4 GHz, 8 GB, SMC 1.33f8
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: ST95005620AS, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-868
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Hub in Apple Extended USB Keyboard, apple_vendor_id, 0x1003, 0x06200000 / 2
USB Device: Apple Extended USB Keyboard, apple_vendor_id, 0x020b, 0x06230000 / 3
USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0x04100000 / 4
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
FireWire Device: GoFlex Desk Mac, Seagate, 800mbit_speed
FireWire Device: d2 Quadra v3, LaCie, 800mbit_speed

BIG PROBLEM BETWEEN PREMIERE PRO CS6 and FAST TRACK PRO

Hi there...im running premiere pro cs6 on macbook pro 2010 with 8 gb of ram...im editing a project of hd material from a canon 5d..i got all the sound from an external recorder, all the sound is already syncronized... i need to do some cleaning on it....i got an USB fast track pro from M-audio that work well....
the problem is this : every time i have to send a clip to another aplication for the cleaning of the sound( audition with dynamic link or soundtrack pro exporting a .wav file) after a while (it can be a couple of minutes or more) i listene a clic on my headphones and the sound goes back to the speakers of the macbook pro, after that i must reconfigure again the audio hardware and audio output mapping again ( this happen almost with every clip and only between audition and premiere) anyway i started to use soundtrack pro to avoid this problem... but what is happening now is that many times after i listen the clic on the headphones or after im tryng to go back from one audio application to premiere, premiere freeze out or shhot down....
the poject is kind of big and restart premiere 3 or 4 times in an hour of job in my mac book pro its not what i call a productive hour oj job...
somebody have the same issue??
please let me know becouse im starting to get really mad...
anyway ill post also in the m- audio website to check it out over there
thanks in advance

Hu Simon...thanks for the answer but how i already writed in my post im on a macbook pro(internal audio card are out of the question)...
anyway are you suggesting that adobe doesnt work well with usb audio devices???
becouse for now i have to stick with it....
if somebody got a suggestion please let me know

Strange audio problem in Premiere Pro CS6

Hi
I have encountered a very strange problem. I am editing a documentary film in Premiere Pro. All material has been shot on the Sony FS 100 camera - imported into PP with the Media Browser. In one interview the last part of a clip has corrupted audio. At one point on the timeline the audio stops playing, and it sounds like a scratch on a vinyl record - two words repeating themselves to the end of the clip (See screenshot of timeline). The images are as they should. When I open the Avchd source clip in VLC the audio is working. When i Import the clip into Final Cut 7 using Log and Transfer the audio is working. My only other option would be that there is a software problem with Premiere Pro CS6. Any ideas of how to fix this issue?
Version PP: 6.0.1
Source footage: MPEG-4 AVCHD (1080/25p - Sony FS100)
Version mac: OS x 10.8
Model Name:     Mac Pro Mid 2010
Processor Name:     Quad-Core Intel Xeon
Processor Speed:     2.4 GHz
Number Of Processors:     2
Total Number Of Cores:     8
Memory: 20 GB
Graphics Card: NVIDIA GeForce 570 GTX
Third-party I/O: Matrox MXO2 with Max
Mercury Playback Engine: Software mode

One similar, potential problem, that can develop, is when the Conforming process is interrupted, before it completes 100%.
A quick way to rule that out, would be to navigate to the Media Cache files, and Delete the CFA and PEK (Waveform Display) for that Clip, outside of Premiere Pro. Then, when you launch PrPro and Open your Project, the program will recreate both of those files. There is a little progress bar, that many do not notice. Let it complete 100%, before even touching the computer. Test.
I hope that it is as simple as that.
Good luck,
Hunt

Premiere pro cs6 upgrade problem

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