Premiere pro cs6 won't load AVCHD video files

why won't premiere pro cs6 load video files?
Premiere pro application loads but won't load HD video files.

What codec packs do you have loaded? With a straight installation I have had any problems loading my Sony AVCHD 1920 x 1080 files in any version of Premiere. What is your source of your media?

Similar Messages

Premiere Pro CS6 won't load audio volume.

When I open my project I get this:
Then, none of the volume adjustments work on the timeline.
Everything you need to know:
Mac OSX Snow Leopard
Premiere Pro CS6 (Production Premium)
Project imported from FCP7 XML, although I have removed all effects etc from that import. All filters and adjustements have been made in premiere.
I've copied all the clips into a new timeline, restarted premiere, rebooted, don't know what else to do.
Please help?

For the record I'm having this same problem. Scary, since I made a bunch of audio edits and lost that work.
Definitely smells like a bug. I'm using Xto7 to convert a sequence from FCP X to an XML file CS6 can read; I'm having to run both FCP X and Premiere simultaneously, since Xto7 didn't really do a good job. The problem occured when I switched back and forth between the two, and tried to relink an offline file in my Premiere project (where I am reassembling the sequence). Suddenly the sound would not play. I quit and restarted, and got the error above. Ugh.

Adobe Premiere Pro CS6 constantly crashes when importing video files

I have not used Premiere Pro in a while, but recently when I tried to import video files (from .m4v, .mp4 and .mov) the program stops working, the "importing" window doesn't progress and I get the rainbow wheel of "death".
I read some other posts where some are having similar situations and some users suggested moving the file from an external hard-drive to an internal one (I have a 1TB external hard-drive) but that didn't do squat either.
Once the program is frozen I'm forced to "force quit" the program.
Does anyone know what I can do?

I am having the same problems, but my program locks up when trying to playback .MTS files that are shot natively on my GH2. It will not render or export anything & when you try and scrub or playback footage it gets the spinning wheel of death. To finish my last project, I had to transcode all the .MTS files to .MP4 files and it worked fine. Also, anytime I shut down PP, I have to force quit the program for it to shut down. Here are the detailed info you asked for...
What version of Premiere Pro? Include the minor version number (e.g., Premiere Pro CS5.5 with the 5.5.2 update).Premiere Pro CC (trial) 7.1.0 - 141 (because I uninstalled CS5, 5.5, & 6 thinking they may be the problems.
Have you installed the recent updates? (If not, you should. They fix a lot of problems.) YES, up to date
What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac”. OSX 10.9
What kind(s) of source footage? When telling about your source footage, tell us about the codecs, not just the container types. For example, "H.264 in a .mov container", not just "QuickTime”..MTS files from a GH2
If you are getting error message(s), what is the full text of the error message(s)?It tells me that it is an unknown error (I do not have a copy of the original error message)
What were you doing when the problem occurred?Trying to playback (wheel of death), Trying to Render and export (starts rendering, then just sits there and then gives the unknown error)
Has this ever worked before?I have worked on this projects for a few months, then just out of the blue it started with these problems about 1 week ago.
What other software are you running?none
Do you have any third-party effects or codecs installed?some from Video Copilot and Plural eyes 3 (NOT used on this project)
Tell us about your computer hardware. Be especially certain to tell us about third-party I/O hardware (e.g., AJA, Matrox, Blackmagic, MOTU).
iMac 27in Mid 2011 3.4 Intel Core i7 16 GB 1333 Mhz DDR3 AMD Radeon HD6970M 2048 MB OSX 10/9 (13A603)
No external devices, except a external hard drive. I changed from a Thunderbolt Seagate 1TB (single 7200 RPM) to a Drobo Mini 2 TB RAID 5 in the MIDDLE of this problem, thinking the issue was the drive was to slow to keep up - NOT the case… it still happens with the new drive.
Are you using Mercury Playback Engine GPU Acceleration?I am not completely sure to be honest - I believe it is the factory settings.
Does the problem only happen with your final output, with previews, or both?both!

Adobe Premiere Pro CS6 classroom in a book lesson files "file format not supported" error message

Hey y'all. I have the creative Suite cloud membership and am learning Adobe Premiere Pro CS6 and have the latest update. I have an iMac, version 10.8.2 and have been going through the lessons 1-8 so far from the 'Adobe Premiere Pro CS6 Classroom in a book' with no problems. So far so good. Then, when I opened Lesson 9 project today, I realized that certain media was off line (see pic below-videos and maps) even though I had been able to open the project. I tried to see if it was a link issue but was unable to select the 'Link Media' option and the system did not give me the option to link media when opening a new project. The strange thing is that I am now able to open some lessons with everything working fine but when I try to open other lessons such as lesson 9 or 10 or 11 I notice media files offline after getting the "file format not supported" pop-up error message when attempting to open a project. It's random as some lessons I had opened previously now give this error message of file format not supported when they didn't in the past whilst others work. I have deleted all the lesson files from my hard drive and reinstalled them from the cd onto my hardrive but the issue persists. Any idea as to why all of a sudden Adobe Premiere Pro CS6 is giving the error message "File format not supported"??? when opening the lessons. I have not changed any preferences. I've included some screenshots though I don't know how much help they will be... Is anyone else running into this issue??? Can anyone help???
NEVERMIND. I FOUND OUT ON MY OWN WHAT THE ISSUE WAS AND IS NOW FIXED. YAY!

Why were you trying to link a file in the project to the project file itself? Shouldn't it be a video file or something? Like .mov .wav .avi .mp4 and not .prproj

Premiere Pro CS6 won't open... Loading ImporterQuicktime.bundle

I just replaced the internal hard-drive after having issues with it and after restoring the system, I'm unable to load Premiere Pro CS6. I make it as far as the ImporterQuicktime.bundle before the program freezes and I have to force quit. I'm on a 13' Macbook Pro.
Please Help!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 won't open at all

Premeire Pro CS6 won't open at all. It locks up when it says "Loading QuickLooks_AE10.plugin" and the entire program doesn't respond at all. I think I just did the latest Creative Cloud update for the Premiere CS6 family. How can I get it working again? I have so many videos to edit! Thanks!

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

Adobe Premiere Pro cs6 is not loading thumbnails plz help

hey there hoping some 1 can help me I've got an extremely large project going on, project file is just over 400 mb and there is alot of content, alot ,alot , scatted over a few external drives and the internal and most of the are usb 2 connected to windows 8 pro 64bit intel core i7 3820cpu 16 gigs of ram and ssd drive and we are running premiere pro cs6 , and recently its taking for ever to open up and then way to long to load all the thumbnails, i really dont know what to do , and im really new to this forum
thanks
Bryce

Hey there, hoping some 1 can help me. I've got an extremely large project going on, project file is just over 400 mb and there is alot of content, alot ,alot , scatted over a few external drives and the internal one. Most of the drives are usb 2 connected to windows 8 pro 64bit intel core i7 3820cpu, with 16 gigs of ram and ssd drive, and we are running premiere pro cs6. Recently it's taking for ever to open up and then way to long to load all the thumbnails, i really dont know what to do , and im really new to this forum
thanks. (By the way, are you a grammar teacher who's taken to moonlighting for Adobe? Just answer the freakin' question. This was written by Bryce's boss, Paul.)
Bryce

Trial premiere pro cs6 won't run anymore

Hello, I downloaded a trial for premiere pro cs6 yesterday and it worked great. But today, it wouldn't run anymore. I got the message that the program 'could not find any capable video play modules. Please update your video display drivers and start again'. I totaly didn't get it, but i restarted my laptop and then it worked. But an hour later, after closing the program, i wanted to open it again and i got the same message. This time, it didn't run after restarting.
Can someone please tell me what to do? How do i 'update my video display drivers'...? And how come i have to do this all of a sudden? I have a brand new laptop and i worked with premiere pro cs5 before.

>How do i 'update my video display drivers'...?
You go to the vendor web site (nVidia or ATI or ???) and check updates for your brand/model
Also, since you provide zero computer information, some links that may, or may not, help
Display driver http://forums.adobe.com/message/4943624
-also link to info on bad driver text file
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0
For future reference, please post more information about your computer - Information FAQ http://forums.adobe.com/message/4200840

Premiere Pro CS6 freezes during loading

Having used thsi programm several times successfully all of the sudden since today, after a few seconds of loading process of Premiere Pro CS6, loading process always starts freezzing at loading stage : "loading ExporterQuickTimeHost.bundle" (Mac OS). Deinstallation and reinstallation didn't help.
Can someone help me?

The following is the crash report (extract) of Adobe Premiere Pro CS6. Maybe some of new has some system knowledge.
Process:         Adobe Premiere Pro CS6
Path:            /Applications/Adobe Premiere Pro CS6/Adobe Premiere Pro CS6.app/Contents/MacOS/Adobe Premiere Pro CS6
Identifier:      com.adobe.AdobePremierePro
Version:         6.0.0 (6.0.0)
Code Type:       X86-64 (Native)
Parent Process: launchd
Date/Time:       2012-10-03 22:54:32.002 +0200
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          -6877 sec
Per-App Interval Since Last Report: 457 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      C1440D44-6720-4316-9D5B-DA9C509698E4
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   com.adobe.premiere.frontend       0x000000010c6c8e38 FE::Application::AttemptPanicProjectSave() + 18
1   com.adobe.premiere.frontend       0x000000010c7207cc UnixInterruptSignal(int) + 44
2   libSystem.B.dylib                 0x00007fff83bf01ba _sigtramp + 26
3   libSystem.B.dylib                 0x00007fff83b8fdc2 semaphore_wait_signal_trap + 10
4   libSystem.B.dylib                 0x00007fff83b9540d pthread_mutex_lock + 469
5   com.adobe.QT32Client.framework    0x000000010d0895d6 ASL::SingletonSupport<ASL::InterfaceRef<QT32Client::QT32Client, QT32Client::IQT32Client> >::CreateClassRef() + 54
6   com.adobe.QT32Client.framework    0x000000010d05f747 QT32Client::Create() + 23
7   ...rterQuickTimeHost.framework    0x0000000133e1b01e ExporterQuickTimeHost::OnStartup(exportStdParms, exExporterInfoRec) + 28
8   ...rterQuickTimeHost.framework    0x0000000133e1e6fe PrExporterModule::ExportEntry(int, exportStdParms, void, void*) + 68
9   ...rterQuickTimeHost.framework    0x0000000133e1e4e1 xSDKExport + 81
10 ...dobe.ExporterHost.framework    0x00000001047f71b3 ML::CallExporterModuleGuarded(int ()(int, exportStdParms, void, void), int, exportStdParms, void, void*, std::basic_string const&) + 131
11 ...dobe.ExporterHost.framework    0x00000001047f7483 ML::ExporterPluginModule::CallExportModule(int, void, void) + 405
12 ...dobe.ExporterHost.framework    0x00000001047f6fe3 ML::ExporterPluginModule::StartupFromDisk(unsigned int, bool) + 353
13 ...dobe.ExporterHost.framework    0x00000001047c162c ML::ExporterModuleFactory::CreateUnknown(ASL::InterfaceRef&) + 308

Adobe Premiere Pro CS6 crashing when importing HDV Video

For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))
All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project."
Link to full crash report: http://goo.gl/Gn8Bzn
Crash occurs when trying to import HDV .MOV file.
This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.
Yes, I am using the Mecury Playback Engine GPU acceleration.
Thanks in advance to anyone who can help me figure this one out.

Thanks Mark. Here is the Media-Info Data of one of the clips:
File: CHRISTOPHER.mov
Size: 8.11 GB
Format: QuickTime/MPEG-4/Motion JPEG 2000 format
Stream count: 2
Duration: 00:58:29
Bit rate: 19841 kb/s
Meta info:
    creation_time: 2013-12-23 18:51:36
Stream 0
Type: video
Codec: mpeg2video
Codec profile: Main
FourCC: hdv9
Duration: 00:58:29
Width: 1280
Height: 720
Sample aspect ratio: 1:1
Display aspect ratio: 16:9
Pixel format: yuv420p
Frame rate: 59.95 fps
Bit rate: 18300 kb/s
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng
Stream 1
Type: audio
Codec: pcm_s16be
FourCC: twos
Duration: 00:58:29
Bit rate: 1536 kb/s
Sample rate: 48000 Hz
Sample format: s16
Channel: 2
Meta info:
    handler_name: Apple Alias Data Handler
    creation_time: 2013-12-23 18:51:36
    language: eng

Premiere Pro CS6 won't open...

I have the Adobe Creative Cloud, and I installed Premiere Pro CS6 Family. I was able to open it once, but now that I have tried launching it recently, it comes up with an error message saying "This application has failed to start because MSVCR100.dll was not found. Reinstalling the application may fix this problem". What exactly does that mean?

It means that the Microsoft Visual C++ Resource library got corrupted. Reinstalling can help, because that is the first step of the installlation process. The alternative is to go to the Microsoft site and download the latest C++ libraries and install them manually.

Premiere Pro CC won't load and I can't uninstall it.

Hi, I was using Premiere Pro yesterday and it worked fine. I haven't done any updates or anything. Today I tried to use the software and it doesn't even load the logo. As soon as I open Premiere, Adobe's App Manager pops up on the dock and then goes away. Premier Pro stops loading soon after that.
I'm trying to uninstall the program and it's not even responding. I don't know what else to do......
I'm using a 2011 IMac with OSX Version 10.9.4.

Maybe this will help, see post 6.
Premiere CC 2014 won't open at all! Help

Error launching Premiere Pro CS6 due to non-capable video drivers

Premiere Pro not finding any capable video drivers. I am newly subscribed to the CS6 Creative Cloud and using a brand new Toshiba i7 windows laptop. When I try to launch Premiere Pro, I get the error message -" could not find any capable video display modules. Please update your video display drivers and start again." This is the only/first Adobe program that I have installed so far besides the Adobe Application Manager on this machine. I believe the i7 controller should be able to handle this. What next?

More hardware information needed... ESPECIALLY the brand/model graphics adapter in that laptop, and the driver version
Read http://forums.adobe.com/message/4200840
Also, some laptop information...
For effective HD video editing, a laptop with the following
-at least the Intel sandy bridge 2720 or 2820 quad processor
-1280x900 display with OpenGL 2.0-compatible graphics card
-and 8 or 16 gig ram and Win7 64bit Pro
-and 2 internal 7200 HDDs minimum
Does your graphics adapter "card or motherboard chip" and display match what I bolded?
Dual laptop video http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0

Premiere Pro CC won't load my project

However I am able to load the project on another computer running Premiere Pro CC. At my home computer the program launches, and I select the project I want, but the assets and sequences don't load into the Premiere windows. However if I open another project (that I have only worked on using my home computer) I have no problems loading the project.

Hi, I am having this exact issue. In my case, both versions of PPro are exactly the same, base version installed from Creative Cloud client with no plugins used.
Project opens with no issues on one pc and wont open on the pc it was originally created on. It does not crash or say 'not responding' but assets and sequences wont load
as Kristine describes. I have tried creating a new project and importing the old one; the assets appear but the program seems to freeze up as I cant interact with anything and
hear the windows ping noise with every click. The project is very simple; a low bitrate .mp4 video with .mp3 and .wav sound effects added.

Premiere Pro CS6 won't capture HDR-HC3 properly

In HDV capture mode it wants to assign an mp3 extension.
Doesn't capture in native M2t format.
Tried reinstalling. Haven't had this problem with previous versions.
ver. 6.01

I've used numerous programs over the years so on the off chance I'm mistaken about whether Premiere Pro captures Sony HDV in m2t or mpeg, I'll take your word for it. However, you're not addressing the real problem which is that it won't capture my Sony HDR HC3 video, period, in any format. It wants to create a file with an mp3 extension and won't import the files it captures even if the extension has been changed to m2t, mpg, or mpeg. I may not be sure about the extension previous versions have captured in, but I'm 100% certain that it did capture it.

Premiere pro cs6 won't load AVCHD video files

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