Premiere Pro Freezes and crashes when a new titled is opened

When ever I try to open a new title in Premiere Pro CC 8.0.1 it freezes and crashes!  New project same problems... No new fonts installed

Hi detroitdecay !
Sorry for my english.
I have the same problem. Did you find a solution ?
Thks.

Similar Messages

  • Premiere Pro CC 14 Crashing When Importing, Exporting

    I am running Premiere Pro CC 2014.0 on Windows 7 Pro
    Processor: Intel(R) Core i7-4770 GPU @3.40GHZ
    RAM: 24GB
    GFX Card: Intel HD Graphics 4600
    Mercury Playback - No
    No 3rd party extensions, just Premiere
    The program was running fine up until yesterday when I was attempting to do some simple editing of some GoPro footage together and Premiere began to freeze and crash when rendering and exporting. I thought it was an issue with the footage so I attempted to import some video from my Canon XA20 that I was using eariler in the day I knew worked and now Premiere crashes when I attempt to import it and move it to the timeline. I have uninstalled and re-installed Premiere and the problem has not been fixed. Below are two sets of error messages I have seen in the event log.
    Log Name:      Application
    Source:        Application Error
    Date:          9/17/2014 2:14:01 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NMI-0302
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
    Faulting module name: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000016a0
    Faulting process id: 0x10a0
    Faulting application start time: 0x01cfd2a302bdec9a
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\devenum.dll
    Report Id: 65f70bf3-3e96-11e4-8d5f-e03f49165c57
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-09-17T18:14:01.000000000Z" />
        <EventRecordID>12818</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NMI-0302</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.0.1.21</Data>
        <Data>53c7b17f</Data>
        <Data>devenum.dll</Data>
        <Data>6.6.7600.16385</Data>
        <Data>4a5bded7</Data>
        <Data>c0000005</Data>
        <Data>00000000000016a0</Data>
        <Data>10a0</Data>
        <Data>01cfd2a302bdec9a</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\devenum.dll</Data>
        <Data>65f70bf3-3e96-11e4-8d5f-e03f49165c57</Data>
      </EventData>
    </Event>
    ---------and-----------------
    Log Name:      Application
    Source:        Application Error
    Date:          9/17/2014 2:25:51 PM
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      NMI-0302
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 8.0.1.21, time stamp: 0x53c7b17f
    Faulting module name: IntelOpenCL64.dll, version: 1.1.0.1005, time stamp: 0x52e04aa1
    Exception code: 0xc0000005
    Fault offset: 0x00000000000416a0
    Faulting process id: 0x12d4
    Faulting application start time: 0x01cfd2a4c42ce017
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\system32\IntelOpenCL64.dll
    Report Id: 0d0d3a2e-3e98-11e4-8d5f-e03f49165c57
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-09-17T18:25:51.000000000Z" />
        <EventRecordID>12820</EventRecordID>
        <Channel>Application</Channel>
        <Computer>NMI-0302</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Adobe Premiere Pro.exe</Data>
        <Data>8.0.1.21</Data>
        <Data>53c7b17f</Data>
        <Data>IntelOpenCL64.dll</Data>
        <Data>1.1.0.1005</Data>
        <Data>52e04aa1</Data>
        <Data>c0000005</Data>
        <Data>00000000000416a0</Data>
        <Data>12d4</Data>
        <Data>01cfd2a4c42ce017</Data>
        <Data>C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe</Data>
        <Data>C:\Windows\system32\IntelOpenCL64.dll</Data>
        <Data>0d0d3a2e-3e98-11e4-8d5f-e03f49165c57</Data>
      </EventData>
    </Event>\
    Any help would be greatly appreciated with this aggravating problem!!!!!
    Thanks!!
    Dan

    Hi,
    Try to reset the preferences.
    go to documents folder-adobe-7.0
    rename it old 7.0
    once we reset the preferences, you would loose you custom presets and keyboard shortcuts if you created any.
    Thank You
    Arjun

  • Premiere Pro 5.5 crashes when importing mpg file

    Premiere Pro 5.5 crashes when importing mpg file.
    I can get the file to import if I first right click the file and tell it to "open in source monitor" then tell it to import.
    When I do this it indexes the file. After it is done indexing is when I can then import the file.
    Should I not just be able to tell it to import and it does the indexing?
    These files that I am tryig to open were with Premiere Pro 4.

    Welcome to the forum.
    What are the specs. of this MPEG file? Might be something in those, that is causing an issue.
    Good luck,
    Hunt

  • Premiere Pro freezes and causes my computer to crash by re-writing the permissions inside my computer

    Premiere Pro re-writes my permissions inside my computer and causes premiere to crash, run slow, restarts my computer in the middle of rendering, and freezes my whole computer.  I have a brand new 2013 Mac Pro with 12core, 16 GB of ram, and 6GB of GPUs.  I will even try and and edit very small HD files from a DSLR whether they are H264 or Pro Res files.  I will do something simple like a distortion correction on those files that are a minute long and it takes it 40 plus minutes to render if it makes it through without crashing the program or the computer.  If I run it for a while without restoring the permissions in the disk utility it makes my whole computer freeze and crash from just about every program.  I have spent many hours on the phone with apple re-installing my operating system thinking that hardware was my issue.  After doing so and installing programs like avid and final cut with Adobe products off the computer it worked perfectly.  Then when I install Adobe products like Premiere Pro on the very first render they will start to have the issues I have explained above.  I have contacted Adobe support and have spent like 20 hours over the last few weeks with them remote logging onto my computer trying to fix the issue.  Towards the end of the last call the guy I was talking too wanted to collect all the information he could to ask the engineers about my problem. He asked me over a dozen times if I had re-installed my operating system and I responded with yes I have each time.  He then changed his tune to the only way he will continue to help me is if I will again re-install my operating system and only put Premiere Pro on the computer just to see if that will work.  I have crazy deadlines and do not have time to go through that process again and again.  He also told me that lots of people with my same computer have the same issues but still wants me to re-install my operating system again.  I explained to him that I am extremely behind with my work (because of this issue) and do not have the time to re-install again since the first re-install didn't work.  I had told him multiple times that I can get around using Adobe products but am huge fan of them(when they work) and would like to find a way to solve the problem.  He then told me that I should go ahead and cancel my subscription and and use that work around since he can not figure it out.  Is there anybody at Adobe that cares about losing my business?  Or anybody out there that may help with the solution of my problem?
    Thanks,
    Cody

    WOW!!!! Adobe only cares about there reputation and not their customers!
    Response:  I said multiple times in the last thread that I already did a clean install of my operating system.
    Response:  I use DaVinci 10 times more than Premiere Pro and never have had one issue with it ever!  Must not be the issue?!?
    Response: Changing the read and write permissions was the first thing the guy tried two weeks ago.  I have done a clean install of Mavericks and it did not solve my problem(as I said in my first post).
    (Please do not create new posts in response to an earlier post. That post was deleted).
    Hi Cody,
    Really sorry you're so upset. I'm only trying to help, though. I suggested that the number one fix is to make sure that your permissions are set to read/write. You did not mention that agents tried this at all in your original response so that's why I mentioned it. Also, I was not completely clear that a clean installation was done as most people install the original OS and then update it, which can cause the issue. Sorry for the confusion.
    You did say that you use Resolve all the time with no issues. Resolve can mistakenly install CUDA on your machine which has AMD GPUs. This can cause serious issues. I would remove CUDA from your machine and see if you get better results: Avoid installing NVIDIA CUDA drivers on computers with AMD GPUs
    If you want further help, please let me know and I'll do what I can do to assist.
    Thanks,
    Kevin

  • New mac pro freezing and crashing

    I got a new Mac Pro two weeks ago, and it's been great, much faster than my macbook.
    However in those two weeks, i've had 7 freeze and crashes now, that's more than in years of using MacBooks.
    Symptoms are: the screen just freezes, nothing moves anymore, not even the mouse. The sounds hangs, and after a few seconds the mac shuts down and restarts.
    On four of these crashes, i saw a red light from the bottom of the tower.
    Anyone else experienced this?
    Does anyone know what the red light means?
    Any input to find the source of these crashes and what to do next is welcome.
    Specs:
    Mac Pro 6.1 (the round one)
    Quad core
    Dual D300
    12 Gb memory
    OSX 10.10.1

    The warranty entitles you to complimentary phone support for the first 90 days of ownership.
    If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies.

  • Safari freezes and crashes when swiping forward or back pages

    I recently updated to Mavericks and I noticed that when I swipe to the left or right when either backpaging or forward paging the active tab freezes and crashes. It doesnt crash the entire safari program just the tab that is active. I can open another new tab and i can continue using the browser. Any ideas?

    Please read this whole message before doing anything.
    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
    Step 1
    The purpose of this step is to determine whether the problem is localized to your user account.
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. Same problem?
    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    Step 2
    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot insafe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • ITunes freezes and crashes when I sync my iPhone5

    Help! iTunes freezes and crashes every time I try to sync my iPhone 5. Sometimes it freezes at the start of the sync. Sometimes it successfully backs up the phone and freezes at a later step.
    Also, after I connect the phone but before I click on sync, if I click on the Apps tab in iTunes, the program also freezes and crashes.
    The same iTunes program (v.11.3.1) on the same desktop computer works just fine when my wife syncs her iPhone 4.
    What can I do about this? I'd really appreciate advice.

    Hey user1934,
    Thanks for the question. I understand that you are experiencing issues with iTunes when your iPhone 5 is connected and syncing. The following resources may provide a solution:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/TS1717
    iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
    http://support.apple.com/kb/TS3219
    Thanks,
    Matt M.

  • Premiere Pro CC 2014 crash when I Click and Drag

    Hi All, I have a problem with Premiere CC 2014 that is driving me crazy!
    The issue is as follows:
    If I try to drag a clip, sequence, effect or transition anywhere within the premiere, it will crash - with "Sorry, a serious error has occurred" message. The program will crash, quit and the saved recovery project is usually healthy (luckily!). BUT, as soon as I've re-started the program, and reloaded the project - or any project for that matter - the problem persists. As soon as I click and drag, Premiere crashes!
    In order to 'reset' this, I have to restart my machine. Once I have done so, I can continue editing as normal for a while (not long, perhaps up to an hour, or so) but eventually, it WILL crash again. I've not been able to work out what I have to do in order to trigger this - it seems random. But once it's happened, only restarting my computer will resolve it - and then only temporarily.
    Here are all the facts:
    The crash ONLY happens when I drag something... This can include moving a clip on the timeline, dragging a clip form the source viewer or project window, dragging an effect or transition.
    The crash happens after I have clicked, as soon as I start to move my mouse.
    I CAN click and drag to extend in and out points on the timeline, and I can do 'insert' edit using the button on the source monitor. No crash here.
    The footage plays fine.
    I am trying this on a CLEAN OS X install, with only Adobe packages installed, to eliminate any potential of interference from other programs. There are no third party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc) - as fresh as it comes!
    I am not running Time Machine in the BG
    My system is: Macbook Pro 2011, 16GB Ram, 1tb SSD, OS X Yosemite 10.10.1. Intel Graphics card, so no option to turn on or off hardware acceleration. It is set to software only.
    I have tested this with projects and footage on an external drive, as well as internal, same issue.
    I noticed the issue had started on, or around 25-27th November 2014.
    Interestingly, I have noticed that once this crash has occurred in Premiere, a similar problem will occur in After Effects as soon as I drag a file or layer... doesn't matter what the layer is. The crash seems less elegant here, I don't get an error message, it just freezes and I have to 'force quit'. Again, the problem persists until the machine is restarted.
    I have been using my macbook and premiere pro cc 2014 on Mavericks for a long time, and had no problems - so I know it should work fine! The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups, I installed a few new fonts and any CC updates that happened in the background... I can rule out most of these because of my fresh install, with no user data, fonts plugins or time machine to confuse matters... It must be an Adobe bug with Yosemite!
    Any ideas?
    Thanks so much in advance!!

    Hi Vince,
    vince_email wrote:
    ...The only things that changed were an update to Yosemite, I started using Time Machine to make regular backups...
    Please check this blog post. Updating from Time Machine can cause this issue: Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later).
    Thanks,
    Kevin

  • Premiere Pro CC often crashes when try to render or export "fatal error"

    I rarely had issues on my MacBook Pro with Premiere CC.  I recently purchased the New Mac Pro, installed Premiere, and am often receiving error messages followed by a fatal crash when I try to render and/or export.  Can anyone advise?   Thank you!

    I am on Windows, but some saved links that may help
    Mac & nVidia Driver http://forums.adobe.com/thread/1075592
    -and http://www.nvidia.com/object/mac-driver-archive.html
    Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
    -more Mac 10.9.3 https://forums.adobe.com/thread/1491469
    Enable Mac Root User https://forums.adobe.com/thread/1156604
    -more Root User http://forums.adobe.com/thread/879931
    -and more root user http://forums.adobe.com/thread/940869?tstart=0
    Troubleshooting guide for Mac freeze
    -http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    External speakers stop playback http://forums.adobe.com/thread/1370072?tstart=0
    OSX Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Premiere Pro CC 2014 crashes when loading project file

    Hi guys, any help on this is much appreciated as I have a job due in 18 hours and I'm in big trouble if I can't fix this.
    I've been editing a project in Adobe Premiere Pro CC 2014 (updated to the latest version) and when I tried to access the same file today it is giving me the error message:
    'Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
    I had saved other version files and they all seem to be working properly so I know it's not my HD that is corrupt. In fact my suspicion is that it has something to do with a blur effect i'm using. The only problem is, I can't even access the file to delete the effect as the project file won't open.
    Information about my computer:
    I am using a Macbook Pro
    OS X version 10.9.4
    2.6 Ghz Intel Core i5
    Memory 16 GB, 1600 MHz DDR3
    Any suggestions/comments would be appreciated.

    Guys I solved my own problem - thought I'd share with you how in case anyone else is having this problem -
    I came across this thread
    Premiere Pro CC error message and crash
    which had the suggestion -
    "Do tou have after effects installed? If yes, please try to import the main sequence into it and then export it as premier pro project from file/export ootion and then try to open that in premiere pro."
    This didn't work for me too but I did try and import my existing project into a new project and copy all the files over. Works fine now.
    I don't know if I will have the same issue again tomorrow so I'm going to render out a super high res video before I close premiere just in case

  • Premiere Pro, Media Encoder Crashing When Exporting/Rendering

    For the longest time if I ever tried to export or render a video longer than 5 minutes, my Premiere Pro or Media Encoder crashes. I don't know why but it is EXTREMELY irritating when attempting to make lengthened gaming videos. I have tried 15 different methods all online, to no avail. It always crashes around the 40% mark in Adobe Premiere and it isn't a corrupt project. I have literally tried everything to no avail and I finally decided I would turn here to ask for help. I reset the preferences, tried copying and pasting into a new sequence, tried reinstalling Premiere... the whole bit. My technical specifications are not the issue at hand I don't believe, but just in-case the list is provided below. Please make any response swift, my intent was to upload the video I have in Premiere by tonight!
    Technical Specifications:
    OS Name
    Microsoft Windows 7 Home Premium
    Version
    6.1.7601 Service Pack 1 Build 7601
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    FRITZ-PC
    System Manufacturer
    MSI
    System Model
    MS-7821
    System Type
    x64-based PC
    Processor
    Intel(R) Core(TM) i5-4670 CPU @ 3.40GHz, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    American Megatrends Inc. V1.1, 5/3/2013
    SMBIOS Version
    2.7
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume1
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.1.7601.17514"
    User Name
    Fritz-PC\Fritz
    Time Zone
    Eastern Standard Time
    Installed Physical Memory (RAM)
    8.00 GB
    Total Physical Memory
    7.95 GB
    Available Physical Memory
    5.97 GB
    Total Virtual Memory
    15.9 GB
    Available Virtual Memory
    12.4 GB
    Page File Space
    7.95 GB
    Page File
    C:\pagefile.sys

    Some general questions/ideas...
    More information needed for someone to help... please click below and provide the requested information
    -PPro Information FAQ http://forums.adobe.com/message/4200840
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
    What are you editing?
    Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
    Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
    http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
    Free programs to find file information for PC/Mac
    Have you tried the NEW ITEM process to insure your sequence matches your video?
    See a link on page #5 at http://forums.adobe.com/message/2276578
    And, finally, for shutdowns, you MAY have a hardware heat problem
    Read Bill Hunt on BSOD shutdowns http://forums.adobe.com/thread/772169
    -win32k.sys BSOD http://forums.adobe.com/thread/1404938?tstart=0
    -and an Encore fix http://forums.adobe.com/thread/1060443

  • Premiere Pro CC 2014 crashing when playing back especially when playing back graphics.

    I updated Premiere Pro to CC 2014 last week and found it crashing a lot when playing back especially when playing back graphics. Has anyone else had this problem?

    More information needed for someone to help... please click below and provide the requested information
    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
    What is your exact brand/model graphics adapter (ATI or nVidia or ???)
    What is your exact graphics adapter driver version?
    Have you gone to the vendor web site to check for a newer driver?
    For Windows, do NOT rely on Windows Update to have current driver information
    -you need to go direct to the vendor web site and check updates for yourself
    ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
    nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

  • Premiere Pro freezes my computer when I launch it (before was ok) [CS6]

    This is a brand new problem and everything was ok for few years
    I have a Win7 computer working perfectly fine
    Yesterday I tried to launch premiere and each my computer was frozen. I had to do a hrad boot and tried again (3 times).
    Then I uninstalled premiere pro, logged off and on to reinstall it again.
    Same problem again
    Anybody can help me? is there a log to help pin pointing the bottleneck?
    Thanks a lot for your help. THis is really quite a frustration for me.

    A full system freeze (which sometimes results in a "blue screen of death") is typically caused by faulty hardware or a bad driver. As a general rule, a program cannot directly cause the whole computer to freeze. Where a program can come in is that it calls upon a piece of hardware to perform some action, thereby effectively tipping over the first domino that eventually culminates in the system-wide hang. If you're hitting a true system freeze, then this article might be a good place to start troubleshooting: Microsoft Windows Error Reporting
    It's also possible that what you're hitting is not a full-blown hang but rather a case where resource usage is pushed so hard that little if any bandwidth remains for the computer to do anything else. To see if this is the case, I recommend opening Task Manager & shrinking the Premiere Window so both windows are visible. Then when the system freezes, observe the resource usage. If Premiere's memory usage or CPU usage spikes to near 100%, then the program is likely the culprit.

  • Premiere Pro glitching and crashing

    Hi Everyone
    Myself and my colleagues have been running Premiere Pro CC for around 6 Months and each machine is spec'd as follows:
    Late 2012 iMac
    3.7GHz Intel Processor
    32GB Ram
    2GB GTX680-MX
    Mac OSX 10.8.4
    Running Premiere Pro 7.2.1
    Since we migrated to PP from FCP7 we have seen a plethora of glitches and crashes. The first of which occurred when attempting to export a 28 minute documentary. During export the machine would completely freeze, everything but the mouse would stop working. The time would stop the export would stop any other processes would stop and the machine required a hard reboot. At first we thought this was because of the length of the project and the effects used (Magic Bullet Mojo and Lumetri LUT's) However our older mid 2011 iMacs exported no problems albeit a little slower.
    Another issue we have was during the export of a 6 minute highlights fim. the film would, seemingly be exporting just fine until the entire screen would glitch. causing a mosaic effect. This has happened a few times during differen projects and will occasionally happen during the edit. I.E moving a clip on the timeline would cause the screen to glitch.
    And finally this weekend during the export, well attempted export, of a 5 minute film we were given the "sorry a serious error has occured". The film would simply not export on the late 2012 iMacs and we were required to use the older 2011 iMacs.
    These issues have been going on for a while now and only seem to affect films which are 5 minutes or longer in length. I have searched around and can only find fixes for the "serious error" message and that is a permissions error in Mavericks. I did however check the preferences folder and everything was as it should be.
    Any ideas as to why this is happening would be greatly appreciated.
    Thanks

    I am NOT Mac, so they may or may not help... but some saved links about Mac problems
    Mac and Root User http://forums.adobe.com/thread/879931
    -and http://forums.adobe.com/thread/940869?tstart=0
    Mac & nVidia Driver http://forums.adobe.com/thread/1075592
    Troubleshooting guide for Mac freeze
    http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html
    Crash http://helpx.adobe.com/creative-cloud/kb/ame-premiere-crash-launch-export.html

  • Premiere Pro cs6 keeps crashing when im editing or rendering a video

    When I am on Adobe Premiere Pro cs6 every 10-20 mins it crashes when im editing a video, it crashes more often when im rendering it (export media, ctrl+M). I dont mind when it crashes while im editing because i save the file regularly but when im rendering its a problem, it probably because the file is too big as i use dxtory to record skyrim but this is an expensive product so it should be able to render. I encode the file once ive chosen the format and stuff for the video and it says finish rendering in 50 mins or so and when it gets to like 4% rendering it says not responding. It then troubleshoots but then says 'close program'. this is very frustrating, please can someone help me. I've looked through the forums but i dont uinderstand many of the solutions as im not that good at computers
    here are my computer specs:
    Rating: 6.6 windows experience index
    processor: AMD Phenom(tm) II X6 1035T Processor (6 CPUs 2.60GHz)
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601)
    Ram: 6144mb ram (6GB)
    DirectX Version: DirectX 11
    Device
    Name: NVIDIA GeForce GT 230
    Manufacturer: NVIDIA
    Chip Type: GeForce GT 230
    DAC Type :integrated RAMDAC#
    Approx. Total Memory: 4072 MB

    >GeForce GT 230
    What is your nVidia driver version?
    There have been reports of problems with some older cards and some driver versions
    http://forums.adobe.com/thread/1084197

Maybe you are looking for