Premiere Pro hanging on my iMac

Sometimes, my Premiere Pro in my iMac just hangs; that is, I get the spinning beach ball. This usually happens when I'm playing some clip in my source monitor or moving my current time indicator fast through the clip in my source monitor. When it hangs, I have to right click on my Premiere Pro icon in my iMac dock and Force Quit.
I don't know what the cause is. My first guess is the playback controls in the source monitor, as I said above. At times, I feel like it has something to do with the Auto Save feature where I'm messing around with the source monitor while PPro wants to do an auto save. But I'm not sure.
I have a decent iMac: 2 GHz dual core Intel processor, 2GB RAM.

Thanks. I did.
I also sent an email to tech support.

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Can I use my Nikon D90 AVI files in Premiere Pro CC on my iMac?

Hi and thanks in advance to anyone who can lend me a hand. I am new to both Premiere Pro CC and Macs. I have used my Nikon D90 AVI files before with Premiere Elements on my PC with no problem, but the same films aren't working on my new setup with Premiere Pro CC and an iMac.
I can see and preview the films in the Source window but when I try to drag them onto the sequence window I get a little hand with a "no" sign.
I am using a version 7.1.0 (141) of PP CC and am on OS X 10.9
Do I need to transcode the files? If so, to what? And what is the best way to do that?
Many many thanks for any help!

Just remember, you will not always get the answer you want right away. Some people will point you to tutorials, some, like me, will attempt to help and still point you to tutorials, and some will just answer the question as best they can.
Some might insult you, and some merely insult your intelligence. Don't be offended. Do, however, search the forums as best you can in an attempt to find the answer before you post.
I realize that people don't always have the right words to describe the problem, and therefore have trouble searching. If searching fails you, just ask. It generally works out in the long run. And as you have discovered, sometimes a combination of posts may do the trick.

How to fix Premiere Pro hanging up on Exporter/Importer Quick Time host

I have been working with Premiere Pro 5 in Creative Suite for a couple of years now with no problems. A month ago, however, I ran into problems with my computer overheating when I was exporting a file. Ever since then my Premiere Pro hangs up for a very long time when trying to load. It hangs up on Exporter QuickTime host.prm and then on Importer QuickTime host. I could handle the 7 1/2 minute start time, but the problem is that I can't work on projects that have .mov files now: Premiere won't read them. I uninstalled both QuickTime and Premiere, and then reinstalled them but to no avail. I searched the forum but did not find a similar post.

I have been working with Premiere Pro 5 in Creative Suite for a couple of years now with no problems. A month ago, however, I ran into problems with my computer overheating when I was exporting a file. Ever since then my Premiere Pro hangs up for a very long time when trying to load. It hangs up on Exporter QuickTime host.prm and then on Importer QuickTime host. I could handle the 7 1/2 minute start time, but the problem is that I can't work on projects that have .mov files now: Premiere won't read them. I uninstalled both QuickTime and Premiere, and then reinstalled them but to no avail. I searched the forum but did not find a similar post.

Premiere Pro hangs/crashes when queuing to AME

We make a daily news show using Premiere Pro and have hit a wall while trying to queue exports to AME. We had this same issue with PP 2013, but the upgrade to PP 2014 fixed it for about six weeks.
Systems:
Mac Pro 2.7 GHz 12 Core Intel Xeon E5
OS X Mavericks 10.9.5
Software:
Premiere Pro CC 2014.1
Adobe Media Encoder CC 2014.1
Issue:
When Queuing exports from PP to AME, PP hangs (see screenshot) indefinitely. Can only export individual sequences with PP.
Steps Taken:
Uninstall and remove all Adobe settings and programs
Reinstall clean copies of all programs
Clear PP and AME preferences
Disable GPU acceleration in CC and AME
Disable native PP sequences in AME
We are at our wits end with this issue and really need to batch export in order to use Adobe PP within our daily workflow.

I can export directly from Premier Pro.
If I import the sequences using Adobe media encoder they typically fail and I get the sheep bahh sound. I can upload my logs of this if needed, but it is a secondary problem to PP hanging when queuing issue.
Thank you for your time,
Nate McCallister
Edited: underlines reflect edits

Eye Dropper errors in Premiere Pro CS5.03 on iMac (late 2010)

Hello everyone,
I'm having a problem here in that when I use the eye-dropper tool it does not reflect the colour of the pixels under the dropper. I'm running CS5.03.
For example, when attempting to apply the Ultra Key effect, when hovering over a green screen the colour reported bears no relation to the colour over the screen over which the dropper is placed. This is also the case when using other tools, such as the Fast Colour Corrector. This has been a problem throughout my use of the product, over 8 months. After some head scratching, it appears as though the colour reported is in fact a good few hundred or more pixels directly down the screen from where the dropper is actually positioned.
This problem only manifests itself on my iMac - I also use the same release of Premiere Pro on my MacBook (same OS version etc) but I do not experience this problem there.
My iMac is the 'late 2010' edition, 27" with its native ATI Radeon HD 5750 graphics card running MacOS 10.6.8.
To reproduce bug:
1. Drag and drop the Ultra Key Effect onto a clip in the timeline.
2. Choose the Key Color tool and select the dropper.
3. Hover the dropper tool over the colour to be keyed.
Result:
The colour reported in the Key Color effect is not that which is underneath the dropper.
Expected result:
The colour reported in the Key Color effect should be that colour over which the dropper is hovering.
Of course, I've submitted this as a bug report to Adobe, but they make no promises about getting back to me.
Has anybody here encountered this? Surely I'm not the only only CS5 user running on an iMac 27" here...
Cheers,
David Mc
London, UK

I am having the same problem using Premiere Pro CS5 v5.0.4. The eye dropper will not pick up colors that are hovered over. Instead, they are offset as the original post suggests - I'm experiencing a vertical downward offset of about +/-150 pixels and a horizontal offset to the right of about +/-5 pixels.
Upgrading to CS5.5 is not an option. This appears to be a bug that others are experiencing as well and ADOBE is also aware of. The lack of being unable to utilize an essential tool is very frustrating and eliminates a critical process in a project work flow. Please advise.
My current system configuration:
Mac Pro
Mac OSX 10.5.8
2.93 GHz Quad-Core Intel Xeon
8GB RAM
Ample storage - 8TB - 30% used
I'm am using two monitors with my Mac Pro:
Primary work space monitor - 27” Mac LED Cinema
Secondary over flow work space monitor - 20” Dell 2007FP - vertically oriented
Thank You

Premiere pro hangs on waving a mouse over a clip thumbnail

This problem has been going on for months. I cannot keep taking enforced 5 minute breaks.
Premiere hangs when waving a mouse over a thumbnail in a bin. The entire machine becomes unresponsive for up to five minutes. Hover Scrub is not switched on. The hang is codec independent. Happens on DPX files, Cineform, Pro Res and any other codec encoded clips.
Win 7, Premiere CC 2014 8.2.0 (65) Caravan. Dual Xeon machine, fast raid 48GB RAM, 4 GTX Titans. This machine is not short of horsepower and it runs Resolve flawlessly.
I have already uninstalled/reinstalled, deleted preferences and cache and all the other things that are suggested in the FAQ. I have also set Premiere to only use 1 of my GTX Titans (out of 4).
Wave a mouse over a clip thumbnail and the machine becomes very unresponsive. The mouse movements become jerky. Premiere windows all go white, then come back again. Task Manager shows over 90% System Idle, CPU usage as low as 3%. It's as if Premiere is waiting for something. Eventually I get control of the machine back and can continue unless I want to select another clip from a bin. Then I have another five minute wait, even if I click the same clip that I clicked on before. This is not increasing productivity.
I know there are thousands of people suffering from similar issues to this, either on PC or Mac. I don't even get a reply on Premiere's support 'chat' (case number 0186356023)
Adobe, what is going on?

Hi Kevin,
Thanks so much for your reply! I've reset the preferences in the past and did so again after your suggestion, but no luck. I even went into the AppData folder to remove the preferences sub-folder altogether. It still hangs and acts as "Not responding" for several minutes before startup.
I wonder if there's any connection between this issue and a second issue I'm having with CC not being able to play ProRes files. http://forums.adobe.com/message/5845690#5845690
In any case, I uninstalled every Adobe Product on my machine, ran the Adobe cleaner successfully, then re-installed Premiere Pro CC. Unfortunately, nothing seems to have changed.

Premiere Pro hang on export

I have been seeing this too. I edit on a mac pro:
Intel Dual Quad core
24 gb DDR2 SDRAM
NVIDIA GeForce 8800 GT, Dual monitors
OSX 10.6: Snow Leopard
CS5 all updates applied.
Every time I export within PPro, the file exports perfectly but then PPro freezes on completion and I have to force close it. I have been working on a SD widescreen DV based project and exporting to "1080i 1/4 resolution h.264 m4v" flash files.

Well, first of all you cannot make higher res video from low res. You cannot upsize frame from 720 to 1080 and get good quality, your immage will be pixelated.
Second of all the data rate is different in two formats you mentioned.
So that is probably why your premiere hangs. It is trying to import your transcodes back into project panel but could not understand the format and data rate.
You can disable import fiture after transcode, but your video will not look good.
Good luck

After upgrading from Win7 to Win8 Premiere Pro hangs on loading ExporterAVI.prm during start up

I've researched this problem extensively online and via the Adobe forums. The problem seems to have a multitude of causes and solutions, none of which worked for me. The only thing I haven't tried is a complete reformat and reinstallation of my OS which seems a rediculously drastic solution for what seems like a bug with either PP CS6 or Win8.
Also, as far as I can tell, I haven't made any other changes to Premiere whatsoever since the upgrade.
Thanks in advance for any help you can offer.

Yes, I've tried re-installing twice, but to no effect. I've tried every solution I could find online (and there were many) short of reformatting and reinstalling my OS, and nothing has worked.

Why might Premiere Pro hang while rendering?

I am trying to render out a project for work which consists of twenty four 20:00 minute videos. We filmed it in R3D 3840x2160 23.976p and the audio is 4800Hz -24 bit - 2 mono. There is quite a bit of RGB curves color correction on some clips, a 0.7 rotation of the clips (tripod fail), and a bit of audio key-framing, but other than that the project consists mostly of titles and basic video files.
Originally I queued up about five of them and started rendering them in CC media encoder. The first lecture crashed at about 40% of a 2 pass render. I then tried to render a single video out through direct export and the render crashed a bit earlier, 25% (ish). I've tried several other things since, but no real success. The point that the render freezes will vary between 5-60% completion.
Here are my render settings:
VBR, 2 Pass
Target Bitrate 15-18Mbps
Maximum Depth
Maximum Render Quality
1920x1080 23.976 fps,
Thanks for taking the time to read this. I appreciate any responses!
Brian

Thanks Jim. What I'm finding is that Premiere is a sort of "RAM hog" and chews up RAM quickly without disposing of unneccesary RAM. Unlike AfterEffects, it doesn't have an internal automatic (or manual) "memory purge" option, so I've resorted to purging the RAM file cache manually with an app called "Memory Diag" from iTunes. It seems to be working great, as when my system starts to stutter on playback, purging the RAM clears out unused RAM, and the system starts working well again.
I'd recommend to Adobe to address this in Premiere CC, so that users don't have to manually purge RAM, but rather Premiere automatically detects when it's using unecessary RAM and purge the RAM itself.

IMac and Premiere Pro CS6 compatability

Hi
I am currently importing HD footage off a DSLR Canon 60D (h.264) into an old macbook with PP CS4. I have to render every bit of footage before I can view it without juddering. Every time I add a transition or title etc, I have to render again to view it cleanly.
It's time to upgrade.
I'd like an iMac. I know the cost arguments, but I am not interested in buying a PC. An iMac is cheaper than a MacBook Pro, and I'd like the extra screen space.
But I'm getting confused about what will actually happen if I try and work Premiere Pro CS6 on an iMac.
1.Will it simply not work? Or will it just not have as good as performance as it could?
2.Does it mean I would only lose out on the GPU processing? With my DSLR footage, will I be able to watch it, judder free, without having to render it first?
3.If it does still fundamentally work, at what point would it start to falter? How much would I have to have going on in a project for it to need the power of the merucry playback engine?
4.Does anyone know IF a new iMac came out in the next two months, would it likely have the 1GB VRAM or would Adobe offer an update so that it worked with whatever the new iMac had. (eg the current top end iMac has AMD Radeon HD 6970M with 1GB, yet is not supported by CS6 - why?)
Finally, why do Apple and Adobe have to make this so difficult?
Many thanks for anyone's help.

nepmedia wrote:
We need to make CS6 compatible with AMD 6970M, on an IMAC, thats all there is to it. Any ideas?
You could do some experimentation and see if the OpenCL text file works the same way as the CUDA text file. I'm betting it does, but I have no direct experience. I think it's worth looking into tho...
Open a new Finder window and navigate to the Adobe Premiere Pro CS6 folder.
Right-click on the Adobe Premiere Pro CS6.app icon, and chose "Show Contents" from the menu.
A new window will pop open; open the Contents folder.
Double-click on the file named: opencl_supported_cards.txt. If it asks you what application to use to open it, select TextEdit.
Now... be VERY CAREFUL what you type here. Add a new line to the file and on it: ATI Radeon HD 6790M
That's it. COMMAND-S to save the file, COMMAND-W to close the file, and COMMAND-Q to quit TextEdit.
Alternatively, if you're comfortable in the UNIX environment like I am, open a Terminal.app window and do the following:
cd /Applications/Adobe\ Premiere\ Pro\ CS6/Adobe\ Premiere\ Pro\ CS6.app/Contents
sudo vi opencl_supported_cards.txt
Perform the above edit in vi, then save and close the file.
Start Premiere Pro back up and see if you have MPE available in hardware mode. Bear in mind: you're not going to be supported by Adobe if any issues pop up due to MPE stuff... this is an aftermarket "modification" to your software.
jas

Importing Final Cut XML Hangs Premiere Pro CC 2014

I am posting this more as a question as to how to report hangs or console reports of PP crashes.
I have a Final Cut Pro project that I wanted to migrate to Premiere Pro using the XML route. When I import the XML from Final Cut, the app hangs with a series of console messages. I think it can't import the DVCPro HD audio and many of the filters used in the Final Cut Project also cause this hang.
On import, a rectangle dialog box appears with no content in it - just a white box. Then the pinwheel of death.
Here are some of the console messages:
11/21/14 10:50:24.289 AM Adobe Premiere Pro CC 2014[1051]: Error loading /Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: dlopen(/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio, 262): no suitable image found. Did find:
/Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin/Contents/MacOS/DVCPROHDAudio: no matching architecture in universal wrapper
11/21/14 10:50:24.290 AM Adobe Premiere Pro CC 2014[1051]: Cannot find function pointer NewPlugIn for factory C5A4CE5B-0BB8-11D8-9D75-0003939615B6 in CFBundle/CFPlugIn 0x115488460 </Library/Audio/Plug-Ins/HAL/DVCPROHDAudio.plugin> (bundle, not loaded)
11/21/14 10:50:30.419 AM Adobe Premiere Pro CC 2014[1051]: Unable to find filter reference documentation "".
11/21/14 10:51:20.658 AM Adobe Premiere Pro CC 2014[1051]: NSAlert is being used from a background thread, which is not safe. This is probably going to crash sometimes. Break on void _NSAlertWarnUnsafeBackgroundThreadUsage() to debug. This will be logged only once. This may break in the future.
11/21/14 10:51:41.000 AM kernel[0]: Sandbox: sandboxd(1088) deny mach-lookup com.apple.coresymbolicationd
11/21/14 10:51:42.102 AM sandboxd[1088]: ([279]) coreaudiod(279) deny file-read-data /Library/Audio/Plug-Ins/Components/A52Codec.component
This also generates an Adobe Premiere Pro hang log in the console system diagnostics.

Sort of a work around I am testing:
I have a cool script to open FCPro projects in AE. Sort of a free Automatic Duck. I was going to do this:
Remove all effects and proprietary tracks in FCPro, as some cause problems with this script. Trial and error here.
Use the free script FCP2AE to export to AE (it's hard to find now)
Open the timeline in AE via the script FCP2AE
Export that from AE as PPProCC 2014 project
Open in PPCC2014
That may work, it may also work just to remove all effects and then save the XML and open in PP CC 2014. Again sometimes it does work. The simpler the FCPro project the better.
Another option
I was able to open the FCPro audio only OMF in Audition. Then I exported via XML FCPro format from Audition and this opened the audio tracks in PPCC2014. The stereo tracks were broken and placed on two mono tracks so you'll have to address that one.

Premiere Pro Cs5.5 suddenly stop recognizing my 24''inch second display on my imac

Hi there,
I have Premiere Pro installed on my imac 27inch with an ATI Radeon HD 4850. 'Til yesterday it had been working properly but all of a sudden stop to playing video on my second display. If I go to the "Playback settings", either source or program monitor ones, it seems like PP can't see the display anymore. I did reboot everything, actually several times but nothing worked. Does anyone knows if there's a preference file in the mac's library that can be gone corrupted or any other solution to my issue?
I should say the display is a Philips 241E1 full hd although I don't think that is gonna make any difference. Sometimes I also plug in my Sony Bravia 40inch hdtv through a DVI to HDMI adapter and always PP recognized both.
It didn't happen while performing this operation but just while editing some stuff.
Any suggestion to this is gonna be warmly appreciated, thanks.

Ok, just to let you know in case you may encounter the same problem, 5 mins later after I've been writing this post, and after a couple of days was blasting my head off to get this sorted, here it comes the last (but worth) attempt: I decreased the resolution of my main display from 2560X1440 to 1920X1200 and left my secondary display's res to 1920X1080. Then I booted up Premier Pro and.. immediately it worked. So, with PP still on I switched back my main screen res to 2560X1440 and everything went fine. Kinda odd workaround but...

Premiere Pro CC not queuing exports into Media Encoder CC

I try to make this simple...
standard export from PP CC to ME CC
File -> export -> media, then hit queue.
Media encoder opens and just sits there. Left it for hours to see if anything would ever happen, and nothing ever did.
I've restarted the programs and machine dozens of times and that does nothing.
I can still export from PP CC.
I have no CS6 products left on my box.
I also tried to open the project from Media Encoder and load the sequence that way with no luck.
Thanks for the help!
On a Mac Pro
Premiere version 7.0.1
Media Encoder version 7.0.1.58
Adobe Creative Cloud for Teams Member (so it's licenced and updated to the fullest)

rforgaard wrote:
I had this exact same problem, and I figured out the solution in my case. I know the original problem report is ancient, but there are recent replies, so I am adding my solution here. I spent untold hours figuring this out, so hopefully this will save someone else some time.
There can be other causes to this problem, I'm sure. I'm just telling you about what fixed this problem for me.
Just to clarify, here is the symptom: Running Windows 8.1. Standard export from Premiere Pro CC 2014.2 to Media Encoder CC 2014.2, using File -> Export -> click Queue. Media Encoder opens and just sits there. Premiere Pro is hung and has to be forcibly terminated.
I spent countless hours on this. I thought I had messed up my computer's configuration somehow, so (believe it or not) I re-installed Windows on a freshly formatted hard disk, re-installed Creative Suite, same problem. (I can't believe I wasted all that time; I feel like a dummy.)
I finally narrowed it down to a very simple test case with a very tiny one-clip sequence that is less than one second long. Same problem.
It turned out to be a problem in the Premiere Pro project file itself. I suspect that a small file corruption somehow snuck into the project file, that was completely invisible. In that clip in my project, if I removed the "Vocal Enhancer" effect, the problem with exporting to Media Encoder went away. If I then re-added the very same "Vocal Enhancer" effect, the problem was still gone. It must be some small corruption in the ".prproj" file that went away when I removed the "Vocal Enhancer" effect and re-added it again.
NOTE: I DON'T think that there is some kind of bug with the "Vocal Enhancer" effect. I don't think this problem has anything to do with "Vocal Enhancer" per se. It is just some kind of small generic corruption in the project file. When Premiere Pro tries to export that sequence to Media Encoder, the problem occurs. It was just a coincidence in my case that removing and re-adding the "Vocal Enhancer" effect made the problem go away.
BOTTOM LINE: If you find that you have this bug where Premiere Pro hangs when exporting to the Media Encoder queue, try the following: Create a brand new project with a single clip in it, and export it to the Media Encoder queue. If that works, you know that it is not a problem with Premiere Pro in general; it's a problem in your specific project file. Once you've made this determination, make a copy of your original project file, and remove clips from the project until the problem goes away. Keep narrowing it down until you find the clip(s) that are the issue. Then, try removing and re-adding any effects on those clips, or even removing and re-adding the clips themselves, to fix the problem. Eventually, by removing and re-adding a specific effect or clip to your project, the problem will vanish (hopefully). It's just a matter of narrowing down which half of your project the problem occurs in, then which half of that half, etc., until you have it narrowed down to one clip or group of clips that need to be removed and re-added.
Having said all this, it is a bug that ideally should be fixed so someone else doesn't spend untold hours trying to figure out the problem. To that end, I create a tiny ZIP file that just has project file and the single media clip needed to reproduce the problem, along with a small description "READ ME.txt" file that explains the very simple steps to reproduce the problem. I have submitted this as a bug report to Adobe using their official online bug report form at www.adobe.com/cfusion/mmform/index.cfm?name=wishform along with a link to the ZIP file so they can download and reproduce the problem.
If anyone else is curious about reproducing this same bug, you can also download the small ZIP file if you want to. I guarantee it doesn't have any viruses or anything - it's just two small files to reproduce the problem. To download the ZIP file containing that project file, media file, and "READ ME.txt" file, you can get it at www.forgaard.com/files/PremiereProBug.zip.
I hope this saves someone some time. This one sucked up a zillion hours of me chasing apparitions.
I was having a problem with exporting a sequence to AME. PPro would freeze and I would have to force the program to close. This was on a project where I was just running out a bunch of interview clips for the director to look at. One of them had a audio effect (DeHummer) on it, and it was the one that was giving me troubles. I selected the audio and right clicked then "Render and Replace" then it would export to AME with no issue. Thank you for your well written response to this thread. While it may not have fixed the OP's issue, it did help with mine....
Thanks,
Phil

Adobe Premiere pro CS6 installation stops on Mac

I'm trying to install Adobe Premiere Pro on my new iMac. Operating system version is OS X 10.8.2 (12C3103).
However, soon after starting installation program, that gives an error message (translated from Finnish): "We encountered the following problems. The installation program was not possible to start. Load Adobe Support Advisor program and try to find the fault."
After running Support Advisor program, that gives the following message: "Inspection could not identify any issues. Please contact Adobe Support for further assistance."
What is wrong???

There are no log files related to Premiere Pro :-( in folder /Library/Logs/Adobe/Installers/
In file PDApp.log there are lines
Sat Mar 30 17:29:03 2013
[INFO] PIM - START installPackage at file /Users/MarkkuRintala/Desktop/Adobe Premiere Pro CS6/packages/UWA/UWA.pimx
Sat Mar 30 17:29:03 2013
[WARN] PIM - RemoveQuarantineInfo from File /Users/MarkkuRintala/Applications/Adobe/OOBE/PDApp/install.sig .
Sat Mar 30 17:29:03 2013
[FATAL] Setup - Unable to copy PDAppFlex.swf one level up.
Sat Mar 30 18:02:44 2013
[INFO] Setup - ================= Exiting Installer with Code: 0 =================
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - PIMSqlite closeDB status 0
Sat Mar 30 18:02:44 2013
[INFO] PIM - FREE PIM Instance ...

Can you transfer files in Adobe Premiere Pro CS5 from a Mac computer to a PC that also has Adobe

I am looking into buying Adobe Premiere Pro CS5 for my iMac computer, because the guy that I am going to help out is in another state, using Adobe Premiere Pro CS5 on his PC, we will both be editing video to be featured on the Pursuit channel. My question is will we be able to open up each other's video files, seeing that I am on a iMac and he is on a PC if we are both using Adobe Premiere Pro CS5? Right now I am using Final Cut Pro X, and he can't read my files, the codecs won't work he says. Please help this is driving me crazy

Yes, project files are cross-platform. There are a few caveats, described here:
"Cross-platform considerations"

Premiere Pro hanging on my iMac

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