"Premiere Pro has stopped working" notification upon startup

Every time I start up Premiere Pro I get a notification box saying that the app is not working and needs to close. This stated last week after i updated the app and has not worked since the update. I need this app for my internship as I am a video editing major so if you could help me out ASAP that would be great.

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Dual video problems
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
-HP Fingerprint/Password conflict http://forums.adobe.com/thread/911575
-Mac Utility http://forums.adobe.com/thread/1017891?tstart=0

Similar Messages

99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

Thanks, I'm a bit new to asking for help!
Version : Premiere Pro CC 2014.2 (8.2)
It is up to date
I'm using Windows 8.1 build 9600
My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
I have never had such a problem with the program which makes me think it might have something to do with a recent update.
No other notable software was running during the export.
I don't have any third-party effects or codecs installed.
I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
Unless it was installed in the trial, I do not have the Mercury Playback Engine.
And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
Thank you for the help! Any suggestions?

Premiere Pro has stopped working. Windows can't open it

Hi
When I lauch Premiere Pro, I get this error message: "Premiere Pro has stopped working" Then I get this one: " A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I even uninstalled and re-install the program. but I get the same error. I'm sure this must be an easy-fix for somebody out there. Please help.

There is much more help in that forum http://forums.adobe.com/community/premiere?view=discussions
When you go to the program forum for help, you need to provide a LOT more information
-PPro Information FAQ http://forums.adobe.com/message/4200840
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2
IF NO, read below
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Premiere Pro has stopped working

Premiere Pro has been working fine everyday since Christmas.
I have made no changes to anything on the Computer, but suddenly this evening I get message every time I try to enter Premire Pro. that Premiere Pro has stopped working and windows is checking for solution, and I am unable to open any of my projects.
I have checked all drivers and gedt messages they are all working correctly.
David Wells

Thank you John for your help
I have a AMD Radeon HD 7570 Driver Version 13.152.0.0
I had already been to their site and run AMD Driver AutoDetect without any luck
I have been using Adobe Creative Cloud for the year since I first purchased this computer, and every programme except Premiere Pro is working OK. I had a similar problem a few months ago after I upgraded from Windows 8 to Windows 8.1 and I then uninstalled Premiere Pro, and deleted the AMD Beta Drivers which I had installed from AMD Catalyst following a recommendation on the Forum, and when I reloaded Premiere Pro everything worked OK without the Beta Drivers, .and although I still received messages Premiere Pro has stopped working some times, until yesterday I had always opened Premiere Pro after a couple of tries.
I was going to uninstall Premiere Pro this morning, but following your E Mail I went back to AMD and thought I would try downloading Beta Drivers from AMD Catalyst and Premiere Pro opened first time of asking.
The joys of Computers, Lets hope it keeps working now
Thanks a lot
David

'Premiere Pro has stopped working' during file import

I am on the trial of PP and as soon as i attempt to import a clip, i get a message that Premiere Pro has stopped working and it closes the program.
Here is the message:
Files that help describe the problem:
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER3D30.tmp.WERInternalMetadata.xml
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER567B.tmp.appcompat.txt
C:\Users\jchristman.DRACE\AppData\Local\Temp\WER5718.tmp.mdmp

Hi,
What are the technical Specifications of your computer?
What is the exact version of Premiere Pro that you are using?
Go to File-Project Settings-General and change the Video Renderer to Software Only Mode.
Then Import the file this might help.
Thank You
Arjun

Premiere pro has stopped working and must close

Premier pro has been installed through CC and will not launch. 'has stopped working and must close'
drivers up to date
have signed in and out of CC
have uninstalled and re-installed all premiere pro content including cache
have changed the compatibility mode and tried using as admin
still the program will not launch.

>drivers up to date
Did you verify that at the vendor site?
For Windows, do NOT rely on Windows Update to have current driver information
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

CCPremier pro has stopped working. It never worked

CCPremier pro has stopped working. It never worked. please help

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

"Premier Pro has stopped working"

Just installed CC app on a custom, vendor-built, Intel Core i7-3720QM CPU @ 2.60GHz laptop, then downloaded PPro CC. (Prior to putting CC app on laptop, I already had CS6 Production Studio Premium installed).
PPro CC seems to have installed correctly, as well as AME CC, but I keep getting msg that "Premier Pro has stopped working".
Device Mgr shows:
   Intel HD Graphics 4000 and
   NVIDIA GeForce GTX 675M
Clicking to let Windows search for a solution does not help.
Got these details:
Problem signature:
Problem Event Name:    BEX64
Application Name:    Adobe Premiere Pro.exe
Application Version:    7.0.0.342
Application Timestamp:    5176598d
Fault Module Name:    StackHash_1dc2
Fault Module Version:    0.0.0.0
Fault Module Timestamp:    00000000
Exception Offset:    0000000000000000
Exception Code:    c0000005
Exception Data:    0000000000000008
OS Version:    6.1.7601.2.1.0.256.48
Locale ID:    1033
Additional Information 1:    1dc2
Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d
Additional Information 3:    cbc5
Additional Information 4:    cbc5ec6970b2af35927ad67117ca57e2
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I'm not the tech-head I used to be and welcome solutions from experienced/knowledgeable users.
Thanks.

>PPro CC is at least starting-up now.
>Device Mgr shows:    Intel HD Graphics 4000 and    NVIDIA GeForce GTX 675M
You may find that your ultimate solution will be do disable the Intel in BIOS and use the more powerful nVidia
Dual video laptop problems
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

I have a problem "premiere cc has stopped working" and SpeedGrade too.

Windows 8.1,lenovo Z500,GT740M,HD Graphics 4000
I use CS6 before and it's work correctly but when i try to use a Premiere Pro cc i always have a problem "premiere cc has stopped working"
but sometime it's work so I link it to SpeedGrade to do a color collection and it have same problem "SpeedGrade cc has stopped working"
How can I do with this?
Thanks.

>GT740M,HD Graphics 4000
IF that means you have two graphics adapters, read below
-http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html
-http://forums.adobe.com/thread/1001579
-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0
-link to why http://forums.adobe.com/message/4685328
-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-n vidia-optimus-technology/2

Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?

MacBook Pro 2009
Model Identifier: MacBookPro5,1
Processor 2.4 GHz Intel Core 2 Duo
Memory 4 GB 1067 MHz DDR3
Software OS X 10.8.5 (12F45)
Iphoto '11
Iphoto on my macbook pro has stopped working. It comes up with a message saying that the library is either being used by another user or it is unreadable. Any ideas why I should be receiving this message?
"Your photo library is either in use by another application or has become unreadable"
Offered solution doesn't work:
Shut down and restart your computer, and then open iPhoto again. If the problem persists, try rebuilding your photo library. To do this, quit iPhoto, and then reopen it while keeping the Option and Command keys pressed. You can also try restoring your photo library from a backup.
I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
I can't download photographs from my iphone or my digital camera.
Any ideas on how I can solve this problem?
There is a possibility that when I went to update applications that I started to install Mavericks which I then interrupted and cancelled. I am not definite that this caused this problem but it was at about the same time as when this problem started.
Many thanks,
Ed

I have already copied my photographs to the a library manager but when I tried to reuse iphoto and import the photos back into iphoto, it would not let me.
You can't "copy" your photos to the "library manager", there is just no way to any such thing.
Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Repair Database. If that doesn't help, then try again, this time using Rebuild Database.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. (In early versions of Library Manager it's the File -> Rebuild command. In later versions it's under the Library menu.)
This will create an entirely new library. It will then copy (or try to) your photos and all the associated metadata and versions to this new Library, and arrange it as close as it can to what you had in the damaged Library. It does this based on information it finds in the iPhoto sharing mechanism - but that means that things not shared won't be there, so no slideshows, books or calendars, for instance - but it should get all your events, albums and keywords, faces and places back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
Regards
TD

HT1199 Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

Hai, i tried to open itunes on my windows 8 laptop but it comes out with 'iTunes has stop working' notification and need to close the program everytime i try to load it. Please help! thanks.

Hi ajay-9,
Thanks for visiting Apple Support Communities.
The steps in this article can help if iTunes is quitting unexpectedly on your PC:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Cheers,
Jeremy

Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Elements 11 on macbook pro has stopped working and i can't re-install as its no longer available?

Further info:
Running on a macbook pro.
Purchased through the apple app store.
Worked fine prior to mavricks update.
I have read where others have had this issue, the general response has been that they have had no support from adobe in resolving the problem. One guy said he managed to get issued a new download of the softwear that works fine with mavricks.
so there is a fix avalible but for some reason its not been a general update for all customers with premier elements 11?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Adobe Premiere CC"has stopped working error"

Ran an update on Adobe Premiere CC last night. Now this error occurs. I did a system restore to 1 hour before the update. Adobe worked fine this morning. After I closed the program and logged in tonight the "has stopped working error" displays. Also Adobe will not import and .MOV files and the .MOV files that are already on the timeline are no longer there. Any help would be appreciated thanks.

I have just had the same thing happen to me too. Everything has been working fine but today, Premiere has crashed/stopped working twice. I have managed to get back into it now, but it won't playback either the Source or Program Monitors, saying there is a 'Low-level exception in Adobe Player (Player)'.

Licensing for Acrobat 9 Pro has stopped working win 7

Mike, in January of 2013 had a question not answered.
mike7s Jan 24, 2013 10:25 PM
This question is Not Answered.
Subject: (147:6) Acrobat 9 Pro on Windows 7
He explored all of the four "solutions" offered at Error "Licensing has stopped working" | Windows
My situation is similar, and the results are the same: no solution.

Hi Bill ,
If you have performed all the prior trouble shooting and it ended up with no result .In that case I would request you get in touch with the Adobe Support team.
Here are the links to connect with them.
http://helpx.adobe.com/x-productkb/global/service-c1.html
http://helpx.adobe.com/x-productkb/global/service1.html
Regards
Sukrit Dhingra

"Premiere Pro has stopped working" notification upon startup

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