Premiere Pro is constantly crashing with Mavericks (OS 10.9)
I'm on a late 2013 iMac with 24gigs of RAM and the NVIDIA GeForce GT 755M 1024 MB GPU.
Premiere Pro is crashing constantly. These are bad crashes where the whole screen flickers or pixelates. I'm cutting RED Epic footage that was shot in 5k, my partner is cutting on an iMac with os 10.8 and doesn't seem to be having any problems.
It happens when I'm in the Timeline or the Source viewer or the Project bins.
We're on a deadline for the project and it feels like I'm seriously screwed.
Any help would be greatly appreciated.
And, I've already taken the iMac in and had the whole logic board and GPU replaced, still didn't fix the problem.
Hi aejablon,
Please check whether Mercury playback engine is set to CUDA or Open Cl. If it is on open CL switch to CUDA or software mode and check. You can also try to give permission to the Preferences folder by following the below steps.
Go to user>username>library>preferences>premiere pro>7.0
Right click on 7.0 and select get info
Click on the lock and enter the password to unlock it.
Cick on "+" and add permission to everyone with read and write access.
Regards,
Vinay
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Remove QT components from Mac HD > Library > QuickTime
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Disable App Nap
Reboot
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Brand new top of the line imac. Running latest Mavericks. I downloaded the trial of premiere pro and it freezes my system everytime i try to start it. What to do what to do?
Here's my set up:
27" Late 2013 iMac
16 GB 1600 MHz DDR3
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"I've been having the same issues. I followed Alex's directions and it didn't work. I called Adobe support and got something similar but this did the trick.
In the finder menu click and hold on the GO menu. Hold the option button and the User library will show up. Click the User Library.
In that folder go to preferences and find the adobe folder.
Right click on adobe folder and click get info.
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All should say Read & Write next to them.
Unlock the lock, switch them all to read and write.
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Then lock the lock again.
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In the Sharing & Permissions section there should be three names.
All should say Read & Write next to them.
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The lock the lock again.
Wait 1 minute. Then launch Premiere.
This fixed it for me." -
Title says it all...
More information needed for someone to help... please click below and provide the requested information
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•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
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•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us -
Premiere Pro CS3 constantly crashes
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Driver Version: 6.14.0010.6879 (English)>Let´s see how adobe treats it´s customers.
You need to contact Adobe first, otherwise read reply #3.
Cheers
Eddie
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MacBook Pro Mid2010 15" crashes with Maverick (GPU Panic)
Hi Community,
after upgradeing to MacOS X 10.9 my MacBookPro crashes a few times a day giving me the atached error report. I get the feeling this happens mostly while I'm using Mail. What can I do/patch/update against this?
Thanks for your help
Anonymous UUID: 8AB96C06-BDD2-B2F5-11DB-9BC72367DE16
Thu Jan 2 23:05:37 2014
panic(cpu 1 caller 0xffffff7f9d9a1fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00610210: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80bb1e6000 0x0a5480a2, D0, P2/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 1), Frame : Return Address
0xffffff802374b0b0 : 0xffffff801b622f69
0xffffff802374b130 : 0xffffff7f9d9a1fac
0xffffff802374b200 : 0xffffff7f9c08b53d
0xffffff802374b2c0 : 0xffffff7f9c157d9e
0xffffff802374b300 : 0xffffff7f9c3128e5
0xffffff802374b330 : 0xffffff7f9c313695
0xffffff802374b370 : 0xffffff7f9c06bb9a
0xffffff802374b490 : 0xffffff7f9c06c5a4
0xffffff802374b520 : 0xffffff7f9c069808
0xffffff802374b560 : 0xffffff7f9c069785
0xffffff802374b600 : 0xffffff7f9c08fc4c
0xffffff802374b800 : 0xffffff7f9c090af6
0xffffff802374b8e0 : 0xffffff7f9cfd7ba2
0xffffff802374b920 : 0xffffff7f9cfe755f
0xffffff802374b940 : 0xffffff7f9d01551b
0xffffff802374b980 : 0xffffff7f9d01557b
0xffffff802374b9c0 : 0xffffff7f9cfecff5
0xffffff802374ba10 : 0xffffff7f9cfb8d3e
0xffffff802374baa0 : 0xffffff7f9cfb4cc7
0xffffff802374bad0 : 0xffffff7f9cfb2816
0xffffff802374bb00 : 0xffffff801bacb873
0xffffff802374bb90 : 0xffffff801bacd76f
0xffffff802374bbf0 : 0xffffff801bacb28f
0xffffff802374bd40 : 0xffffff801b6b6008
0xffffff802374be50 : 0xffffff801b626bb1
0xffffff802374be80 : 0xffffff801b6139b5
0xffffff802374bef0 : 0xffffff801b61e003
0xffffff802374bf70 : 0xffffff801b6c921d
0xffffff802374bfb0 : 0xffffff801b6f3e26
Kernel Extensions in backtrace:
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9c03a000->0xffffff7f9c2a9fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9bcba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9c02a000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9bfe7000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f9c2b4000->0xffffff7f9c560fff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9c03a000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9bcba000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f9 cf97000->0xffffff7f9d061fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9bcba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f9c02a000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9bfe7000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f9c03a000
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f9d994000->0xffffff7f9d9a6fff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f9d98c000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f9bf93000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f9bcba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f9bfe7000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f9d98f000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000001b400000
Kernel text base: 0xffffff801b600000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 9775553663052
last loaded kext at 698994224431: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f9daa4000, size 335872)
last unloaded kext at 309556630354: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f9daa4000, size 57344)
loaded kexts:
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.ntfs 3.11
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 4 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: SAMSUNG SSD 830 Series, 512,11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:This discussion can be deleted!
Sorry for not using the search funcionality intensely enough.
Seems to be the NVidia issue:
http://support.apple.com/kb/TS4088
thanks anyway -
Premiere Pro 5.5 Crashing w/ Dual Video Cards
I have an ATI Radeon HD 5800 series graphics card (two monitors attached) and an ATI Radeon HD 5450 graphics card (single monitor attached) - when both cards are enabled Premiere Pro 5.5 crashes with the following
Faulting application name: Adobe Premiere Pro.exe, version: 5.5.0.0, time stamp: 0x4d8a89e8
Faulting module name: Display.dll, version: 5.5.0.0, time stamp: 0x4d8a796f
Exception code: 0xc0000005
Fault offset: 0x000000000008a928
Faulting process id: 0xea0
Faulting application start time: 0x01cc42feb512e69d
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Display.dll
Report Id: 39b5140b-aef2-11e0-94bf-bcaec5670373
As soon as I disable one or the other of the graphics adaptors and run a single card the issue disappears.
Both cards (and all three monitors) have the latest drivers installed.
Premiere Pro 5.5 has all available updates/patches applied.
Do my graphics cards have to be matched?
Is there a different solution?
Thanks
MI have the same problem.
PPRO 5.5. starts up correctly, Sometimes it works for a short while, then after a command (random) it freezes and I have to manually shut down windows 7 to stop PPRO searching for a solution
It started as far as I think after installing a second card for the 3th monitor (same branch, same drivers).
This is my configuration:
SSD Corsair 115GB Force Series 44558 P8P67 EVO v3.0 (1155) ATX 2*DDR3 8GB 1333 XMS CL9 Kit2 Dominator DH GEFORCE ENGTX570 DCII/2DIS/1280MD5 GEFORCE GT 520 silent (3th monitor) 2*DVDRW Samsung sata WIN7 pro 64 bits 2*HDD Samsung 1TB 7200 Core i7-2600 3.4Ghz 6MB 1155 SONATA IV 620W 80+ ADOBE PPRO 5.5, Encore 5.5, Audition 5.5
As given in many discussions about working with a 3th monitor there are oft problems, and suggests are same branch, same drivers.
But this is not enough, I presume, anyone suggestions to make the system more stable with a 3th monitor working?
It seems strange to me that a professional editing software cannot work with a 3th monitor. In the past I used a MATROX 100 card for the 3th monitor,
Chris -
Premiere Pro CC 2014 crashing constantly
Premiere Pro CC was great. Premiere Pro CC 2014 is not so great!
Constantly crashing every time I go to render after a while.
It happens so inconsistently I cannot explain.
I wish Adobe would see this post and contact me to resolve.
We pay for 5 seats every month and should not have to deal with software crashing constantly.
Thanks,
JHi, I have the same problem too.
Premiere pro cc 2014 crash constantly. I found problem in the overflow of RAM when I quickly scan (review) my clips on the timeline or resize the clips.
My configuration:
Premiere pro cc 8.1; 16Gb RAM; SSD 120(where i store and work with my video); CPU Intel i72700K; Windows 7 Pro x64 -
Premiere Pro CC updated - crashes almost immediately on my mac OS X Yosemite 10.10.3. Crashes at startup, crashes with media import, crashes when creating a sequence. NEED HELP FAST> I have tried many troubleshooting solutions I found online nothing has worked.
Hi,
Sorry to hear about the experience. Please provide your computer configuration details.
Memory, Processor, Graphics card, Exact version of Premiere Pro, Error message that you are get. If you can post screenshots of the error report that would be helpful.
Thanks,
Rameez -
ever since i updated software on my macbook pro, yahoo mail new version is constantly crashing with the spinning ball of death. any ideas?
What is the exact spec of the clips that cause the problem?
(Open one of the files with QuickTime and press Cmd+i to open the Inspector - then report back with the what it says).
Andy -
Maverick and Your System message
I've updated my Macbook Pro and my iMac with Maverick, updating the various apps (Pages, Aperture, iPhoto, Numbers & iMovie, too) in the process.
On my Macbook, everything functions perfectly. On my iMac, I get the Your System has Run out of Application Memory message. But it's not Calendar, it's Mail that not only won't open, but when it does now, it takes the entire system out with it.
I open Safari, and it works. I open Firefox, and it works and Safari still works. I open Calendar and it works, Safari and Firefox continue to work. I open Reminders, and everything still works.
I open Aperture, and it opens Finder instead, showing the 3.5 update that was installed two days ago (and Aperture has functioned), but doesn't seem to update the app; after about 20 seconds the update disappears and I can now open Aperture and it shows I'm now opening the updated Aperture, which it didn't show before.
I click on Mail, and the cursor spins for ten minutes. The mail window finally opens, but the cursor spins and does not connect to upload new mail, and I finally Force Quit Mail. Since the Maverick update, even though Mail was not updated (and maybe because Mail was not updated), I have been able to receive emails twice, and then the program crashed.
Besides the Aperture app, Pages didn't fully update on the iMac, and I had to remove the old Pages icon from the dock after the new program loaded up from Applications.
Any ideas?Maverick and Your System message
I've updated my Macbook Pro and my iMac with Maverick, updating the various apps (Pages, Aperture, iPhoto, Numbers & iMovie, too) in the process.
On my Macbook, everything functions perfectly. On my iMac, I get the Your System has Run out of Application Memory message. But it's not Calendar, it's Mail that not only won't open, but when it does now, it takes the entire system out with it.
I open Safari, and it works. I open Firefox, and it works and Safari still works. I open Calendar and it works, Safari and Firefox continue to work. I open Reminders, and everything still works.
I open Aperture, and it opens Finder instead, showing the 3.5 update that was installed two days ago (and Aperture has functioned), but doesn't seem to update the app; after about 20 seconds the update disappears and I can now open Aperture and it shows I'm now opening the updated Aperture, which it didn't show before.
I click on Mail, and the cursor spins for ten minutes. The mail window finally opens, but the cursor spins and does not connect to upload new mail, and I finally Force Quit Mail. Since the Maverick update, even though Mail was not updated (and maybe because Mail was not updated), I have been able to receive emails twice, and then the program crashed.
Besides the Aperture app, Pages didn't fully update on the iMac, and I had to remove the old Pages icon from the dock after the new program loaded up from Applications.
Any ideas?
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