Premiere Pro, MacPro late 2013, AMD Fire Pro 500, editing timeline screen-freeze out.

Question

Adobe Premiere Pro software and my new MacPro with AMD 500 FirePro will not play nice together. Just for the record, I recently purchased two MacPro Late 2013, 6-core, 16GB, AMD FirePro D500, running OS X 10.9.5 systems. We now edit in Premiere Pro through AdobeCloud and have been a buzz about it until we switched to the New MacPro.
Issue: The timeline in Premiere Pro keeps locking up, crashes, displays artifacts in the video and keeps stuttering on top of it in both Mercury PlayBack GPU (OpenCL) and Software modes (both act the same). Searching many posts and possible solutions online to this problem it seems this is a common issue that has yet to be fixed.
I have called both Adobe and AppleCare and both seem to be pointing the finger at each other without admitting any fault what-so-ever. Shame on both of you for ignoring your core base customer and providing a fix. After hours spent on the phone with both companies trying to just get help resolving this issue, with no resolution what-so-ever or any real work-around, it is my opinion that I have been conned.
I have no other conclusion to come to. I generally do not post, mainly because I do not have the time to do so. I prefer searching posts to find a solution or calling the Pro’s to get the answer if I can not find it or figure it out on my own. So sad to say I am now posting for the first time ever because I really do not know what else to do.
As a Director Producer and editor of over 80 stand-up comedy shows that have premiered on the Showtime Network (all edited in FCP 7 and recently in PremierePro over the past 8 years) and who has invested 1,000's if not hundreds of thousands of dollars in product and time into both Adobe and Apple over the past 10 years, I gotta say I am very disappointed in both Adobe, Apple and AMD for what seems to be an unwillingness to admit fault or even acknowledge that this malfunction exists.
Maybe this is just a good old fashion a con? Can't really decide which it is since I feel both conned, let down and deceived into purchasing the new MacPro and Adobe Premiere Pro products with the idea that it would not only make my life easier but would in fact save me money and time. None of which seem to be coming to fruition.
In-fact I have lost a week in time that I will never get back and actual work (files lost) trying to come up with my own solution or work around to what seems to be a design flaw. Not to mention the over 10k we have spent supposedly upgrading to the most advanced and best working machine and software in the industry… right! Is that why these products are called Pro? MacPro, Adobe Premiere Pro and AMD FirePro 500??? Really? This is so not Pro, this has in fact become counter-PRO-ductive.
With the advanced technologies of both these great companies these products are suppose to work as advertised and they do not. Shame on both of you for conning us who are loyal consumers into following you down this dark path while you fight it out and point the finger behind the vail at each other over what I am sure can be fixed, while we the consumer suffer your learning curve or unwillingness to admit fault.
There are thousands of Editors and producers who have been “con"-vinced through great marketing to upgrade to the MacPro trash-can (starting to see why its called that) while trying to adapt years of work through Premiere Pro to have it stop because these three "Pro Companies" can’t seem to get it together. GET IT TOGETHER!!! All of you and get this fixed.
Stop pointing the fingers at each other and get this fixed or years of good will be unraveled. Don't make us all go out and buy custom PC systems that might be faster and better working.
Steve Jobs would have never settled for this mediocrity and unwillingness to admit publicly that something is broken. He would have gotten it fixed and fixed quickly before it even got to this point. Please … Fix this so I can get back to what I do, working on delivering shows and stop forcing me to waste my time writing posts that undoubtably get lost on def ears!
— SM, Director, Producer, Editor and owner of LOL Comedy Inc.

Answer 1

The picture freeze comes randomly so there is no chance of seeing the usage in time and is only in Pr, not the MacPro at all. The time-line picture in Pr freezes and the sound continues to play out. Then when the timeline is stopped and we try and scrub to see movement, the sound scrubs normally but the picture does not. Eventually the clip in that section becomes either a freeze frame for the entire clip or it randomly turns green, sometimes not all green sometimes all green sometimes random lines of color artifacting. Then quitting out of the program is the only way out. Also at this point Pr does not quit completely, we have to do a force quit to shut it down. When it opens back up again the timeline is fine for another 20 minutes or so. Again longest run was about 2 hours before artifacting and freezing out.  Also at any edit point, we then have to render to see it play smoothly, it works intermittently sometimes ok for a period of time after the render. Also if there is no render, then there is nothing but stuttering in that area of the timeline which i know is not suppose to happen.
FYI: below is the email I got back from the Support Associate I spoke with at Adobe just three days ago (October 3) who's thought was that it was a system wide problem with the OS X and that I should read his attached link (still no solution) which is also where I got some of my rhetoric about finger pointing and although I made it clear I was on 10.9.5 this link talks about problems with 10.9.3: of course, on the opposite side, the AppleCare supervisor I spoke to later in the day blamed it on Adobe Pr stating that no other program was experiencing these problems. Again no solution and more reason for frustration in my original post.
re: Maveric issues / Abhinav
Hi,
http://9to5mac.com/2014/05/21/os-x-10-9-3-breaking-mac-pro-graphics-card-compatibility-wit h-critical-pro-apps/
Thanks and regards
Ashish Paul
Support Associate