Premiere Pro not starting up

Premiere Pro CC is not even starting up. I very recently purchased the CC annual subscription and all the other apps are working fine except for premiere pro. It just wouldn't start up. A window comes up saying "Premiere pro has stopped working. Windows is checking for solutions". I have tried installing and uninstalling the app again and then tried quitting and signing out of creative cloud. Nothing seems to be working.
I am working on a Dell mobile workstation (m6700) with i7-3840qm processor, NVDIA Quadro k3000m 2gb graphics card and 8 gb of RAM.

Hi jeaks,
Thanks for contacting adobe forums,
Please go to the following location:
C:/program files/Adobe/Adobe Premiere Pro CC
1.Find the Adobe Premiere Pro.exe
2.right click on this file
3.Go to compatibility tab
4.Check the box Run as , Choose Windows 7 in the drop down box
5.hit apply and OK.
now
1.Find GPUsniffer.exe in the same folder
2.right click on this file
3.Go to compatibility tab
4.Check the box Run as , Choose Windows 7 in the drop down box
5.hit apply and OK.
If this does not work, try to download the latest driver for the Nvidia Card from here
Please update of it works out or not.
Happy Editing,
Sandeep

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Premiere Pro not starting up/Crashing on launch.

Hello,
I keep having Premiere Pro CS6 and it keeps crashing every time on start up. This just started randomly today and I have done no changes to my PC in anyway and gives me this as the 'Problem Details'
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          Adobe Premiere Pro.exe
Application Version:          7.2.1.4
Application Timestamp:          52aed7f3
Fault Module Name:          dvamarshal.dll
Fault Module Version:          7.2.1.4
Fault Module Timestamp:          52ae9790
Exception Code:          c0000005
Exception Offset:          000000000000aa59
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          1ef8
Additional Information 2:          1ef85c0568694c37a496679930350233
Additional Information 3:          baac
Additional Information 4:          baac23f2a22564c5ed3f3c4d66fbcb9b
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Now let me tell you what I HAVE done. I have restarted my PC, I have updated all of my drivers, checked my BIOS and disabled anything my intergrated card may have been doing somehow, and I have reinstalled Premiere Pro CS6 and I even uninstalled it and tried Premiere Pro CC with the same issue and spill of details basically.
I would love some knowledge on this, I'm sure there are many of your who have to have edits done within a certain amount of time and it is worrisome.
Thanks in advance!

I tried this and I'm sad to say it hasn't worked. Premiere pro still will not open but Photoshop and Flash continue to open up correctly.
Does the line:
Fault Module Name:
dvamarshal.dll
Have anything to do with it? I know it's a .dll file instead of the Premiere folders, but beyond that I do not know much.
Thanks!

Why does Premiere Pro not show in the Creative Cloud

I just bought the montly membership, paid, got the confirmation, but still Premiere Pro does not show in my Creative Cloud options - under audio/video it only shows and Photoshop, Prelude and Audition.
When I use the link in the email confirmation that I received I can press 'getting started'.
This leads me to the online Creative Cload Download - when I scroll to Premiere Pro, click on download I go to the next page, but still the program does not show?
What should I do differently? I am logged in already.
Please help me!

Do you have a 64-bit machine? Normally the listing will only include programs that your machine is capable of running. Check your machine capabilities against the requirements for Premiere Pro and see if it comes up short.
http://www.adobe.com/products/premiere/tech-specs.html

Premiere Pro: Not Playing Timeline, Not Rendering Full Sequence, Stalling on One Frame

2013 iMac // 10.9.3 // Premiere Pro CC 2014 (latest update)
I have been editing a project for a few days, and it just started giving me issues on my last run through it before exporting.
I have dealt with many problems with PP before, but I honestly don't even know what's going wrong here. I cannot pinpoint the issue. It seems to be a number of things. I started by updating PP and CUDA. Nothing. So I continued.
1) I was having problems rendering, so I figured I'd delete the preview files and start from scratch. When rendering the entire project, it would get to about 60%, then stop and hang there. After five minutes of watching it, I would quit PP. Even though it would look like it had quit, it would still be running in Activity Monitor and the little light underneath it in the dock would be on, so I have to force quit.
2) It was odd because the spot where it stops rendering is the sport where, if I scroll through the timeline, the Program window will freeze on one frame. Then it doesn't matter how much I move the playhead, it won't show any other frames. Nor will the sequence play at all after this. So I'd quit again.
3) I went back to another project and rendered everything in it - fine and dandy.
Why is this giving me such a problem? If anyone needs anything else from me to properly diagnose this, please just say so! Thanks for the help.

Sorry 'bout the time lag. Our new firm just started its first large project, and as the tech geek for the photo-part of it, been kinda busy.
So there's clearly a problem with the project file having gotten corrupted, but ... when it hits the footage it choked on before, it choked again. There's some kind of glitch here that has to to with PrPro interacting with those files. I'm wondering if a file header somewhere has a digit that can confuse PrPro or something? I do recall a couple issues of a similar nature that eventually involved people sending a bit of the nasty footage to an Adobe staffer, who poked through behind the scenes and found something that was not exactly what it might best have been in a header or something. Altered that, PrPro & footage liked each other again, everybody else happy. But that's the sort of ish that one needs experience at ... and I've got none.
There's been times also where people have split a project up ... right on the edge of the Problem. Three parts to their project, in separate project files. First "good" part, and rendered it out as a separate project. Next project, the "troubled" footage that worked by itself, as again its own project, and rendered out. Then the final & also untroubled part, again rendered out. I've heard of both taking those into QuicktimePro (if appropriate codec) and uniting in one continuous piece, I've also heard of people who took three PrPro projects that had been rendered out separately (if I recall one was probably about six parts, a long & complex bugger) and brought those rendered-out parts back in to make a final project with everything in it. In fact, there are a number of people who split their larger projects into chunks, that are finished separately, then combined in a final PrPro project for final polishing as their normal work habit.
Best wishes ...

Why can't Premiere Pro CC start?

It never moves past the loading screen and just crashes.
It's run flawlessly in the past, just this night it's being difficult.
I've tried rebooting Creative Cloud by logging in and out - and of course the PC. I've also tried running it in compability mode.
Nothing aids.
I run a big ASUS laptop, Windows 7, 16 gb ram, Intel I7, SSD Drice, Geforce 630m.
I hope it's just a matter of an update?
I have both the CS6 Family and the CS6 CC version installed. Would that be a problem?
Thanks a bunch!
Dearest,
Jesper Quistgaard
Denmark

Dear Mark.
Thank you for answering so quickly.
Here is what I hope you're asking for in Windows Logs.
Sorry, it's in Danish. Hope you can still use the codes.
Navn på program med fejl: Adobe Premiere Pro.exe, version: 7.2.1.4, tidsstempel: 0x52aed7f3
Navn på modul med fejl: unknown, version: 0.0.0.0, tidsstempel: 0x00000000
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0000000000000000
Proces-id 0xbfc
Programmets starttidspunkt 0x01cefd7863c87b1a
Programsti: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Modulsti: unknown
Rapport-id: a294baa9-696b-11e3-a3eb-9cb70d80ccf1
Navn på program med fejl: Adobe Premiere Pro.exe, version: 7.2.1.4, tidsstempel: 0x52aed7f3
Navn på modul med fejl: unknown, version: 0.0.0.0, tidsstempel: 0x00000000
Undtagelseskode: 0xc0000005
Forskydning med fejl 0x0000000000000000
Proces-id 0x554
Programmets starttidspunkt 0x01cefd77bb78b071
Programsti: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe
Modulsti: unknown
Rapport-id: fa8184b4-696a-11e3-a3eb-9cb70d80ccf1
There are many like it, as I have tried opening it without luck, many times.
Today there was an update for the program, but it still didn't help.
To answer your other questions.
I am launching it from everywhere, but mainly from the start-button.Also tried launching it from the folder itself - with several compability modes.
I don't think that anything has changed since last time it worked. Not that I know of.
I don't know where to "clear the preferences or the cache files". Sorry. Where would this be done?
Thank you very much.
Cheers. Jesper

VST instruments causing Premiere Pro not to load

I just ordered the Native instruments Komplete 9 vst instruments and now since that is loaded on the computer I cant even start PP. I use CS5 and I don't want Adobe premiere pro to load my vst instruments because I will NEVER use them in this program. Is there a way to fix this? It just gets stuck here.

Jim> Looking at the file sizes in explorer you appear to be correct! All files that trigger weirdness are 1.9 gb exactly in size with the clip following being much shorter.
Stripping away the camera metadata will allow me to preserve my previous projects as they are.
But for current and future projects I definitely will be using the Media browser as my method of import as Jeff suggests. Allowing me to keep the camera metadata and not have my projects magically fall apart at a future date. :-)
Makes one wonder why right-click importing of MTS files is allowed at all when camera metadata is present.
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goodwin84 wrote:
. Are there preview and render files that are temporarily being stored on my desktop that I don't know about? I start out with 30gigs and 5 hours later I'm down to 8gigs. And then…And 3….And…You get the picture.
Are you saying that you only have 30 gigabytes of space on your OS/Applications disk drive or is the about the RAM usage?
Yes, there are files written on your OS/Applications drive, On my Windows 8 laptop this is the location
C:\Users\YOURpcNAME\AppData\Roaming\Adobe\Common\Media Cache Files. These are not temporary files though and should not disappear with a reboot, but they can be deleted to make more room.

Adding metadata in Prelude but Premiere Pro not retaining it after closing

While in Prelude in CC, I'm adding metadata in the Dynamic Media list; i.e., Scene, Shot Name, Shot Number.... I save the clips after each update and send it over to Premiere Pro by highlighting all the clips. It arrives in Premiere Pro with the info attached and visible on the clip and in the metadata. I save Premiere Pro and Prelude and when i reopen Premiere Pro there's no information there anymore; it's there in Prelude when I reopen that. Not sure what's happening. I did save the metadata separately also.
Message was edited by: Layne Batt

Hi Jenny,
thank you for taking the time to reply.
The media is from a Canon 7D ( MVI_####.mov ) shot in full HD in
1920x1080p at 30fr
as I'm answering this email i'm checking that project... and now it's there
again in full. I was missing metadata in the first 3 rows of data
information.... Scene, Shot Name & Shot Number. I used those three columns
because that was the order in the metadata check list.
This is on my Win 7 computer w an Nvidia quadro fx 3800 card and 8 gigs of
ram.... I am still having some of the same issues as well on my Mac OS
X.... 12 core... I'll need to check that again too.
I'm not sure if this problem will be persisting... right now it's
inconsistent. will continue testing on both computers... not ready to put
it into my workflow yet.
thanks,
Layne

Premiere Pro Not Accepting .PRPROJ File Extension

Hi,
Have just purchased the official Adobe tutorial book "Adobe Premiere Pro CS3 Classroom in a Book" to learn the fundamentals of the programme and being a "newbie" have encountered numerous problems.
The most frustrating is when I go to open the lesson files with a .prproj file extension in PP it comes up error message "file format not supported"
This seems odd though as the the lesson file names appear in the project panel but are not openable files.
Given that this is an Adobe inhouse file extension being opened by Adobe software am really frustrated that it's this difficult.
Have aready defaulted the ,prproj file on my PC to open with PP Cs3 which I thought would cure it, but no go!! Any help would be most appreciated.

The message appears after I click on "open project" and then click on the file within the "select file dialogue box".
But something is amiss here, after ejecting the dvd, I opened premiere and then open project (from the "lessons" folders on my h/drive now) and the file I was having problems with is not showing.
All the "Lesson" folders are there but some of the files that were showing when the dvd was present are not there! The one in particular that I was trying to work on was 4-2 which was in the lesson 04 folder.
What I will try and do is open the "lesson" folders on the dvd and transfer the files within seperately as opposed to transferring the unopened folder as before.
Thanks for your time so far ,will come back tomorrow.

Logic pro not starting up after install.

Ive tried to install Logic pro twice and both time it will not start up after install. can someone tell me what is the best way to install this program correctly? should i just pay apple more money to install the program for me?

I have exactly the same problem. Whilst 8.0.1 would hang during startup without displaying the splash screen intermittently 8.0.2 crashs every time a few seconds after displaying the splash screen.
Although my computer is almost 6 years old it is perfectly adequate for audio work. I hope this is fixed soon. Unimpressed with the quality control.

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since your original post noted that your MacBook Pro had Mac OS X 10.6.8 installed, I’d concluded that your 13-inch Early 2011 model originally came with two grey installation DVDs in the box. Some Early 2011 models originally came with Snow Leopard (Mac OS X 10.6) installed, and some originally came with Lion (Mac OS X 10.7) installed. If yours originally came with Snow Leopard, then it also originally came with the two grey installation DVDs. If yours originally came with Lion, then it originally came with no grey installation DVDs.
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Premiere Pro not loading after splash screen, can't find fix on forums.

Fresh install, doesn't matter what I do to this machine, memcheck came out ok. I click on Premiere Pro CS3 icon loads splash screen, then kicks out an error code.
EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
I have a fresh install of window XP home edition service pack 3, 3 gigs of ram, Ati x1200 on board memory, (also have a nvidia 8800gt that I thought was the problem...it's not.) Most up to date drivers. Running two sata hard drives both 250 western digitals.
system information
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 1.28 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB

ok, one more time. I have a problem with Premiere Pro CS3 Crashing after the splash screen. It loads everything right on the splash screen, but when it goes to loading the work areas, it goes white and comes up with the error code of :EventType : BEX P1 : P2 : 0.0.0.0 P3 : 00000000 P4 : unknown
P5 : 0.0.0.0 P6 : 00000000 P7 : 00000000 P8 : c0000409
P9 : 00000000
What ever that is.
I have an amd 4800+ Dual Core and 3 gigs of ram. An Nvidia 8800gt with latest drivers installed for all of it. Running windows XP home sp 3 build 2600 More information on my system below.
I've re-installed 3 times, and even tried a clean install of vista. I've done the hold shift while loading and get the same issue no matter what. I've Deleted the premiere folder in local settings.
I've done all the steps at http://premierepro.wikia.com/wiki/Troubleshooting
a screen capture from process explorer and cpu fan can be found here http://www.theslam.net/images/desktop.jpg
DXdiag file can be found at
http://www.theslam.net/images/DxDiag.txt
hopefully this helps.
OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DESK
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7327
System Type X86-based PC
Processor x86 Family 15 Model 107 Stepping 2 AuthenticAMD ~2494 Mhz
BIOS Version/Date American Megatrends Inc. V1.6, 2/28/2008
SMBIOS Version 2.5
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DESK\Auggie
Time Zone Central Standard Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.36 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 5.84 GB
Page File C:\pagefile.sys
Name NVIDIA GeForce 8800 GT
PNP Device ID PCI\VEN_10DE&DEV_0611&SUBSYS_06DC19F1&REV_A2\4&3B252A0E&0&0010
Adapter Type GeForce 8800 GT, NVIDIA compatible
Adapter Description NVIDIA GeForce 8800 GT
Adapter RAM 512.00 MB (536,870,912 bytes)
Installed Drivers nv4_disp.dll
Driver Version 6.14.11.8122
INF File oem2.inf (nv4_G9x section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1440 x 900 x 75 hertz
Bits/Pixel 32
Memory Address 0xFD000000-0xFDFFFFFF
Memory Address 0xC0000000-0xDFFFFFFF
Memory Address 0xFA000000-0xFEAFFFFF
I/O Port 0x0000D800-0x0000D87F
IRQ Channel IRQ 18
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nv4_mini.sys (6.14.11.8122, 6.01 MB (6,301,248 bytes), 12/26/2007 4:35 PM)

Premiere Pro Not installing

I downloaded the Master Collection, and every program installs fine except for Premiere Pro. I'm not sure why it doesn't work and I don't recall any specific error messages besides " Premiere Pro will not install" Here are my computer specs:
OS: Windows 7 64 bit
Screen Resolution: 1280x1024
Processor: Q6600 @ 2.4Ghz
RAM: 3GB
GPU: 8600 GTS
HDD: 320 GB
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Thanks for your time.

We cannot know. You are not providing any system information. Such issues are most of the time driver issues where certain DLLs are not released/ unloaded from memory.
Mylenium

Premiere Pro Not Opening

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Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Premiere Pro not understood by Media Encoder properly

When I am in premiere pro I have a PSD layered file that is animated on the time line as a lower third. Everything in the timeline is fine. If I export and encode from premiere pro it encodes fine. However, if I send to queue and encode in adobe media encoder it encodes changing the scale of the psd layers from the image back to the original position of the psd. This seems like the encoder does not understand the latest update in Premiere properly. Anyone have any ideas or a way to resolve this on this end? (Below are two images one is showing the lower third PSD from within premeire, the other is showing what the media encoder is doing to the PSD lower third)
Thank you for any sugestions.

Hi MRJay,
I had a similar issue only when using 3rd party plugin (Creative Impatience) that would go all catywhumpus on Encoder Queue outputs...it would mess with certain images or text that were not necessarily matching the project proportions (e.g. crop them, or ignore 1/2 of my Feathered Crop, etc.)
The solution was bizarre, and likely source-code default setting based...
After going to Media-->Export and when in the Encoder interface--before Queueing-- find a section on your timline with the scroll controls where the graphic is, make sure you are in Source Tab (top left), goto Crop Proportions; Use the drop down tab to actually set the Output dimension to what your sequence is (you won't have to actually export with this setting) and then switch to the Output tab. Does it now appear correct? That's it...undo the Crop Prop. and output normally. Hope this helps...

Premiere Pro not starting up

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