Premiere Pro shuts down

As soon as I imprort an mp4 video into a project, Premiere Pro shuts down. What could be the problem? Thanks

Hi,
Can you provide the following information:
OS
Memory
Processor
Graphics Card
Exact version of Premiere Pro
In the meantime, try this: Go to File > Project settings > General and change the Video Renderer to Mercury Playback Engine Software only. Click OK and select Delete Previews.
Thanks,
Rameez

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More information needed for someone to help... please click below and provide the requested information
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