Premiere Pro & SpeedGrade CC keep crashing in Windows 8.1

Question

I just bought a brand new MSI laptop with Windows 8.1 and installed the CC suite. Premiere Pro and SpeedGrade continually crash when I try to use them. Premiere Pro crashes almost every other time I open it. Once it is open it works fine, but almost every other time I start it, I have to close and reopen it. SpeedGrade does the same thing, except sometimes it crashes in the middle of using it, which is VERY frustrating. These are the only programs on my computer that give me problems. The programs are installed to the OS partition on an SSD drive. Below are the error messages I receive for both programs and a copy of my computers specs. Please help me!
Adobe Premiere Pro CC has stopped working.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: Adobe Premiere Pro.exe
  Application Version: 7.2.2.33
  Application Timestamp: 532c3999
  Fault Module Name: GPUFoundation.dll
  Fault Module Version: 7.2.2.33
  Fault Module Timestamp: 532c367b
  Exception Code: c0000005
  Exception Offset: 000000000009a8f5
  OS Version: 6.3.9600.2.0.0.768.101
  Locale ID: 1033
  Additional Information 1: 84d7
  Additional Information 2: 84d72b4dc5a3d80213c9686cefe70939
  Additional Information 3: b9ea
  Additional Information 4: b9eab8acd04a6acc51b37ec54653b7b4
Adobe SpeedGrade CC has stopped working.
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: SpeedGrade.exe
  Application Version: 7.2.1.0
  Application Timestamp: 53310645
  Fault Module Name: StackHash_0ae4
  Fault Module Version: 6.3.9600.17031
  Fault Module Timestamp: 530895af
  Exception Code: c0000374
  Exception Offset: PCH_D4_FROM_ntdll+0x000000000009B13A
  OS Version: 6.3.9600.2.0.0.768.101
  Locale ID: 1033
  Additional Information 1: 0ae4
  Additional Information 2: 0ae437b0d272d1d0fbcf3609ee0adbe4
  Additional Information 3: c92f
  Additional Information 4: c92f74bb31cdbacd81a9ea722a9da079
MSI GT60 Laptop:
Intel Core i7 4800MQ (2.70GHz)
16GB Memory 1TB HDD 128GB SSD
NVIDIA GeForce GTX 880M 8GB
2880 x 1620 16:9 3K Display
Windows 8.1 64-Bit

Answer 1

Hi iduno8912,
Very glad your issue is fixed.
iduno8912 wrote:
I fixed my problem! No thanks to the non-existent adobe support team.. Hope this helps someone because you can be sure adobe isn't going to help your ***.
What happened? Did you contact support via Contact Customer Care ? Did you chat or talk with an agent over the phone? If so, please PM me the case number, I'll follow up with the agent to see why they weren't able to solve your case.
iduno8912 wrote:
They can't even make working programs for even the most up to date OS. What a nightmare!
From your description, it sounded like it was a problem with your computer system, specifically your GPUs. What wasn't working from the application side?
Let me know so I can prevent problems in the future.
Thanks,
Kevin