Premiere Pro still can't import AVC-Intra

After months of contacting Adobe's non-existant customer support, Premiere Pro CS4 still won't import AVC-Intra footage without giving an error message. Adobe's customer support has NEVER called me back, even though a call was promised within 24 hours every time. I have installed the update which is supposed to import AVC-Intra, but it gives the error message.

try re-naming your footage with a .mov extension.
see if that works.
not really a fix but it might work.
ENjoy: GLenn

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Premiere Pro CC crashes when importing media.

Premiere Pro CC crashes when importing media. Every time. Driving me crazy.
It crashes as soon as the Windows dialogue box comes up.
Does it in new projects and in a project I created and imported into just fine 2 days ago.
Have rebooted.
Running Windows 8.1 on Samsung Series 5 ultrabook Intel i5 - not too sure what else to say about other settings:
I did have a problem the other day when Windows was crashing when browing a large folder of largish images and video clips but it went away when I put images and videos in separate folders.

Thanks for reply.
Point taken but I've been using it for over a year for simple edits (5 min films) in PPCC just fine. Can't even do what I could do the other night now.
Simple folder with a few jpegs and movies in it. In fact it just crashes before I even got to another folder.

Help! Still can't import with Leopard and LR 1.3

I still can't import off my CF card since upgrading to Leopard. I still get the same message I got with LR 1.2:
"Could not copy a file to the requested location. (2)
_DLL6859.NEF
_DLL6860.NEF"
does anyone know why this might be? The import dialogue still opens automatically when I insert the card, and I can see the images in the preview pane of the import dialogue, so I don't think it's the card reader. I've double-checked all my paths and they are the same as they were with Tiger. I've got plenty of free space on my storage drive. I tried copying the files off the card onto my desktop and it won't import from there either. please help, I've been without LR for weeks and waited patiently for the upgrade but it's still not importing. Any and all assistance accepted!
Thanks!
Dave

well guess what folks. after several conversations with adobe, and one with apple, we figured out that it is a permissions problem on the second, internal storage drive that I use to store my photos. the LR folks say it's an apple issue and....you guessed it....the apple folks say it's an adobe issue. I suspect it's an apple issue. It was never a problem until I upgraded to leopard. And, I found the solution in the apple forums, with the help of a user there. I just had to go into the storage drive and click "ignore permissions" and presto, LR is working again (or at least import is. I haven't put it through it's full paces yet.)
wish I didn't wait until 1.3 came out to figure this out! but i figured it was a compatibility problem and I should give adobe a chance to update for leopard. Now, of course, I have a 500GB internal storage drive that nobody needs permission to mess with, but at least I have my main photo app back.....
Here's another lesson from this: hours on the phone with adobe and apple tech support, three separate techies, serial numbers verified someplace in India.......and the answer came from a user forum. Bravo!

Premiere Pro CC will not import .mov files

Having issues with Premiere Pro CC, I cannot import .MOV files created with my Canon 6D.
If I try to import the files, I get a very generic "File format not supported" error msg.
This is a new install of Premiere CC on a new computer. I was able to import them using Premiere Pro CC on the old computer.
Quicktime will play these files fine on my new computer.
Premiere Pro CS6 will import these files on the new computer.
Premiere Pro CC would open them fine on my old computer.
I'm not even sure where to start. Any help would be appreciated.
Here are my system details:
OSX 10.9.3
new Mac Pro
3Ghz 8-Core Xeon E5
64 GB RAM
Files are on external G-Tech Thunderbolt drive.

That was I was thinking at first, but if Premiere CS6 (installed on the same computer) imports and plays them, they must be on the system, no?
I really do not want to transcode. I have an existing project that uses the videos and the project on the new system will not import them or re-link to the videos. Really trying to get away from having to re-create the project and re-edit.
Thanks!

I downloaded the newest version of camera raw for LR. I have LR4 and can not import photos from my new Nikon D750. The download said it was sucessful but I still can not import photos.

I downloaded the newest version of camera raw for LR. I have LR4 and can not import photos from my new Nikon D750. The download said it was sucessful but I still can not import photos.

Lightroom doesn't use the Camera Raw plug-in. So downloading the latest Camera Raw didn't do anything at all for you. The only way to update or upgrade Lightroom is to obtain the latest version. If you have Lightroom 4 then the last version of Lightroom you can have at no additional cost is Lightroom 4.4.1. If the camera you are using requires anything newer than what is supported and that version of Lightroom then it will require an upgrade to Lightroom 5.

Premiere CS4 - How can you import QuickTime (.mov) videos and which settings for the sequence?

Premiere CS4
How can you import QuickTime (.mov) videos and which settings for the sequence?
Please reply in plain English or if possible in German
Greetings from Vienna, Peter

I have not installed Quicktime.
I got a few scenes (.mov) from a Canon Eos 70d.
I want to create a short film (in Premiere CS4) with these scenes, mixed with photos and MP3 music.

I am having trouble creating a timeline in a trial version of Premiere Pro. Can anyone help?

I am having trouble creating a timeline in a trial verson of Premiere Pro. Can anyone help?

Quickest way is to drag a clip into the New Item icon (left bottom corner Project window)
You can also right click on the clip in the Project window and create sequence from clip (or something in that order, not at my editing machine right now).
Get Started with Premiere Pro
New to Premiere Pro? Get started with your first project — editing a video. In less than an hour, you'll learn to edit together different types of media to tell a video story.

Premiere Pro CS5 won't import still images correctly

I've about had it with this pile of ****.
Brand new install of Premiere Pro CS5. When attempting to import still images, random images will show up as other images. i.e. in Windows, I'll have the following:
one.jpg (shows up at one.jpg)
two.jpg (shows up at two.jpg)
three.jpg (shows up at three.jpg)
Once I import them into PPro, I get this:
one.jpg (shows up at one.jpg)
two.jpg (shows up at two.jpg)
three.jpg (shows up at one.jpg) <-----
In other words, three.jpg is named three.jpg in PPro, but when I bring it into a sequence, or view it, it displays the image from one.jpg
I've tried clearing the media cache, renaming the images, moving them to different directories/drives. Any suggestions? Or should I just get my money back ffs. Thanks for any help.
-Eric

You've stumbled onto a bug.
Here's the interim fix.
Imported Image Links Problem
And here

5.0.2 - Still Can't Import JVC QuickTime Files

I was absolutely thrilled about the announcement that the 5.0.2 update would allow importing the JVC Pro HD QuickTime MOV files... until I actually tried it. Unfortunately, I'm still getting the import error complaining that the codec can't be found, and I've tried several of these files without success. Am I still missing something?
System: Dell Alienware Area 51, Intel i7 980X CPU, 12 GB RAM, 1 TB SATA HD (C:), 2 TB SATA HD (D:), BD/DVD/CD Burner Drive (E:), DVD/CD Burner Drive (F:), 4 TB RAID-0 eSATA HD (G:), NVIDIA Quadro FX 4800 card, 2 Dell U2410 monitors, Windows 7 Pro, 64-bit.
Major Software: Adobe CS5 Master Collection, Office 2007, QuickTime 7 Pro w/iTunes 10, Nero 10, SnagIt 9, Camtasia Studio 7.
Camera: JVC ProHD GY-HD200CB17PS with Focus Enhancements DR-HD100 Portable DTE Recorder. (Usually copy video files from the drive via Firewire.)
This is a brand-new computer and everything purrs like a kitten - no other issues at all with this system; LOVE the performance of the 4800 video card with Premiere CS5! And yes, I'm quite sure the 5.0.2 version was downloaded and updated - I had to update the NVIDIA drivers afterward to regain CUDA support, but all is well after the driver update.
On the JVC camera, we normally record to DV (AVI-2) or HDV M2T formats, but there is another guy in the building who has a Final Cut system with the exact same camera/drive and he uses the HDV MOV mode. When we used his clips, I have to take them home, convert them on my iMac using Calibrated Software's "Calibrated{Q} XD Decode" plug-in (I only have Final Cut Express) and bring the converted files back to use in Premiere. The M2T format we normally record with ourselves works just fine without any conversion.
Would love to bypass buying the Callibrated plug-in for CS5 if possible. Anyone have any thoughts? (Adobe?) -- Thanks!

I was hoping this might be it, but unfortunately, it's not. All of the sequence presets were there. I tried importing MP2, MP4, AVCHD and M2T formats - all came in clean and beautiful without any hesitation. Even took the JVC camera and shot some short test footage in both the M2T and MOV formats. The M2T imported without a hitch, while the MOV files complained of a missing codec (same as before). And I also have the menu option to Deactivate Premiere - I'm assuming you would see the "Activate" command instead if it were in trial mode.
The only difference I noticed in the info graphic from your JVC clip is that your clip was shot in 720p24 whereas our stuff is usually 720p60 - do you suppose that p60 isn't supported? I haven't tried anything at p24 but just might give that a shot this morning to see if it makes any difference. (It probably shouldn't - the QuickTime wrapper shouldn't be that different for these formats.)
The only other difference I've noticed in my system since the 5.0.2 update followed by the NVIDIA driver update is that at some point after I launch Premier Pro, the monitors will "blink" for a moment (i.e. go to black and then restore the correct images). When this happens, the Windows 7 Aero transparency apparently becomes disabled (e.g. the transparent task bar goes to an opaque light blue) - anything that was transparent on the Windows 7 desktop becomes opaque. I think this happened after I installed the NVIDIA update. But since this is so minor and the reverse "blink" occurs when you quit Premiere Pro (i.e. the Windows 7 transparency is completely restored), I'm assuming that the NVIDIA card is just yielding to Premiere's requirements at that point. Other than this, though, everything else (including Windows 7) seems to be behaving quite well.
Thanks for the suggestion - I'm willing to look at just about anything to find the solution.

Premiere Pro CC won't import ANY audio file, be it an mp3 or part of an mp4 video (or other formats)

Any audio or video file I drop in to premiere will almost immediately pop up with the window
Audio Conforming Error
Error compiling movie.
Unknown error.
When I check the error/event log (little red X in the bottom corner) that window says:
"11/21/14 09:47:28 A disk error occurred while attempting to access the following files:
\\ipsse01\home$\myusername\AppData\Roaming\Adobe\Common\Media Cache Files\filename.mp3 44100.cfa"
(The actual file is on my desktop)
This happens with everything, even the stock audio files Windows comes with in the "Sample Music" folder, I tried those too to no avail.
I'm at a complete loss. I'm new to premiere pro but these are generic file formats so I don't think the issue is with the file. I haven't tried to reinstall because I'd have to go to our one network administrator/IT person (who also is the accountant for the company) so she can enter the admin user name/password in the pop up box, and she's often so busy. I'm trying to avoid bugging her if I don't need to (which unfortunately I tend to still have to do a lot)
For reference I'm running Win7 Professional 64-bit, 8GB RAM, and an i7-4610M CPU @ 3.00 GHz.

Hi Neila,
Neila@IPSUMM wrote:
Thanks for responding, but I work for a very small company and since I'm the only one who needs CC, I have the personal version installed.
Also this appears to be a blanket issue with all audio and video file formats, thus not likely a codec issue since the files I've tried so far should be covered by premiere's compatibility, the even play in windows media player with no issue.
Video itself plays fine, but any audio attached to a video, or just plain audio files will not import no matter what I try.
Sorry my info didn't help.
Two things to try.
Create a brand new project and test if you can import the problematic files.
If that does not work, change the name of the folder that contains your media files. Then try to import.
Let us know what happens.
Thanks,
Kevin

Adobe Premiere Pro CS6, how to import .FLV ?

Hello,
trying out Premiere as a software to edit gaming-videos that I download from www.twitch.tv. The files are .flv (Flash video) and at the basic Premiere Pro doesn't seem to support them, does Adobe have any official recommendation for a plug-in for FLVs / could you recommend a reliable one?
Thanks in advance,
Gouca

I can't believe I actually managed to "fool" Premiere CS6.
First, I tried to import a full HD flv which is about 1.6 GB. Then I read this thread, installed the On2 VP6, opened again Premiere, tried to import again the flv video, but still "Unsupported or damaged file" message.
Then I had this brilliant idea that had also helped me in a similar situation:
So here are the steps explained in a very easy and detailed description:
1. Go to any folder, or "My computer"...
2. If you are on Win 7 /Vista hit "ALT" on the keyboard and the "File, Edit, Tools.." toolbar will appear in the upper side of the window
3. Click on "Tools" > "Folder Options" > "View"
4. Under the "Advanced settings", there is a long list of options. Look for "Hide extention for known file types" and deselect it.
5. Hit Apply and OK.
Your video file should be now like: "videoname.flv"
6. Right click on the file, select "Rename" and simply change the extension from ".flv" to ".avi", let's say.
That's what I did and I tried importing again the video with the new extention to Premiere CS6.
Oh, and afer that you might go back to the folder options and select again "Hide extention for known file types" if yout dont want to see the extentions for all your files.

Premiere Pro CS4 does not import EX1 files longer than 1 hour

I had to record a long speech and used a Sony XDCAM HD EX1 camera with a 32 Gb and a 16 Gb SXS cards. The speaker paused after 1h 26 min. I stopped the recording and waited until the green light that allows recording the segment came on. Later I recored smaller segments.
I copied all the recorded files to the PC hard disk ( Intel Quad Core 2.4 Ghz with 3.25 GB RAM with XP Proofessional SP3).
I used Sony Clip browser to watch the clips and all of them were perfect. Then I opened premiere Pro CS4 4.21 and I wanted to import this 27 GB file. In the media browser appeared only one mp4 file. All the short ones where imported normally but the big one freezed premiere and the only way to close premiere was with the windows task manager.
I checked again in the Sony XDCAM clip browser version 2.6 and you can see it perfectly. There was a detail, though: in the lower part of the preview window I saw 6 marks. When I checked the file in the disk, I found that the 27 Gb file was separated in 7 parts. Each of them was 3.51 Gb and the last one 2.5 Gb. That means that the file was cut in pieces that were less than 4Gb supposed max file lenght.
I tried many ways to import and no result. The I used the "export " of the sony clip browser. There is one choice that is "MXF for XDCAM HD". When I chose this item another panel appeared and showed a 1440 X 180 59.94i 25Mbps choice. I took it and after some time it created the 27 Gb file that I could import it normally with 4 audio tracks. But there is a drawback a "media concept" logo appeared to remeber to "buy" the program.
Anyhow, the question is: How can I import to Premiere CS4 a MP4 file created by a Sony EX1 HD camera whose lenght is more that 1 hour long ?
Thanks
Wolfgang

I think is the contrary because the clip browser copies all the foleders needed. I got this opinion from another forum that copies into Final Cut:
"My workflow is to create a hard drive folder for the project, then use Clip Browser to import the clips from the card. I review the clips, labelling them, adding logging notes, setting the status and putting in essence marks as needed (the number of characters available for the essence mark description is fairly limited). I then open FCP, create and save a new project then call up XDCAM Transfer. I select the project folder and it will pull in all the clips. I then filter for OK status, occasionally create subclips then import. The clips come over to the bin, with their names and with the essence marks converted to markers. Obviously there are backups taken - I've not mentioned them."

Premiere Pro CC won't import XDCAM EX files from the Sony PMW200 or PMW150

I work for a company that recently upgraded to Premiere Pro CC from premiere Pro 6 after purchasing a Sony FS-7. This has worked great for viewing the files out of the FS-7, however I can no longer import the XDCAM EX files from our PMW200 camera that we had previously. CC just tells me they are unsupported or damaged.
These files open fine on CS6 on the same computer, but not CC.
Unfortunately we are in a transitional phase and we have projects that span across both the FS-7 and PMW200 and need to be able to edit with both the footage. Am I missing a driver or plug in for CC to help the software acknowledge this software?
Thanks

Hi Stephen,
Try singing out of Creative Cloud, restarting Premiere Pro, then sign back in: http://bit.ly/CC-sign-out
Thanks,
Kevin

Adobe Premiere Pro CC Support for Importing / Exporting H.265 (HEVC) 4K Video

Hi there,
Does any know about how to export 4K content direct from premiere pro in the new H.265 HEVC codec in 4K resolution, or do you know of any third party software for Mac that can do this?
I am having a problem finding a solution and frankly am surprised that this isn't already included in Premiere Pro CC. Thanks for the help!
I ask because I am exporting VERY large 4K files (they are 1-2 hour long Nature Relaxation videos) and so naturally being able to export at the new H.265 would be a blessing!
Thanks for the help!
Dave

I'm having the exact same problem with my machine!!! I was so excited to run across your post / thread, just because I've dealt with this since December as well.
MBPr (Retina, 15-inch, Early 2013)
Processor 2.7 GHz Intel Core i7
Memory 16 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 / NVIDIA GeForce GT 650M
Apple replaced the logic board in my machine in December after determining a bad GPU. Same exact screens and problems, glitches.. Sometimes getting kicked out of my account. When I log back in, it's just a matter of a few minutes before it locks up.
First I was thinking it was the CUDA driver.. Uninstalled it.. Still have the issues.. Apple pushed me to split my SSD and install a clean OS X install, new user.. reinstall apps.. Still have the same issues..
Went around this with Apple in February/March.. Was killing me with deadlines. Now, I'm back working on several large projects and for the past few weeks, the crashes and machine freeze ups are killing me. Got fed up and I'm back trying to seek help through Apple Executive Relations. I've spent countless hours trying to diagnose, working with support, visiting the local Apple store..
The kicker is that we have three of these exact machines in my team at work, all using the same Adobe CC apps/Premiere Pro.. Mine is the only one that is doing this. I will have graphic glitches when the machine wakes from sleep. I also have the screen changing color profiles -- you can see it shift (I have my machine color calibrated) from the default to the custom profile.
I would be happy to post a bunch of photos of the same graphic issues.. I have no solution at this point. Adobe, can you help us? I still believe it is a GPU issue and not software related.

Premiere Pro CC crash after importing Media

Hello,
I'm using the trial version of Premiere Pro CC. I've used it for this week without any problem importing just pictures.
Today I've imported videos and suddenly it started to crush after each importation. Now I can't import even pictures anymore.
I've checked on the forum and I've noticed that sometimes the problem is fixed just changing from General and change the GPU Acceleration to Mercury Playback Engine (software only), but it doesn't work for me.
Windows 7 Professional
Processor - Intel Core i5 4570S
I work with deadlines so I would really appreciate some help

For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Premiere Pro still can't import AVC-Intra

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