Premiere Pro Suddenly Stopped Recognizing .MOV Files

I have been working on a project and it includes an .mov file. Never had a problem with that particular file or any others before. Yesterday, while I was working, Premiere suddenly decided it couldn't read the file and when I put the cursor on it, I got the "Media Offline" screen in the monitor. I like Adobe CC, but this is the second problem I have had this week and tech support is never there when I need it. Well worth the 50 bucks a month. Anyway, has anyone else had this problem? If so, is there a fix for it? I am using a PC

Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0 may help, if your problem is one of a "lost" activation

Similar Messages

  • FCE 4 Suddenly Stops Recognizing Certain Files It Previously Recognized (File Error: Unknown File)

    FCE 4 has suddenly stopped recognizing certain files that it has recognized without a problem for the past several years I’ve used the program. It won’t recognize 1920x1080 mp4, but it WILL recognize 1920x1080 mov and it WILL recognize 1080x720 mp4. All .h264 codec. Using AIC 1080x60i in FCE. It also won’t recognize .jpg or .tif. There was no software update that could have thrown this off. It was a working one day, not working the next kind of situation. Files play fine in QT. Reinstalled the program. I still get the same File Error: Unknown File. Any ideas?
    Thank you!

    Have you tried trashing uour FCE preferences? That is usually the first step when FCE begins to act in unexpected ways. Reinstalling the app will not overwrite existing preferences - you need to trash them.
    You can download Preference Manager from Digital Rebellion (free) and it will do all the work for you. Do a Google search.
    MtD

  • 'Premiere Pro has stopped working' during file import

    I am on the trial of PP and as soon as i attempt to import a clip, i get a message that Premiere Pro has stopped working and it closes the program.
    Here is the message:
    Files that help describe the problem:
      C:\Users\jchristman.DRACE\AppData\Local\Temp\WER3D30.tmp.WERInternalMetadata.xml
      C:\Users\jchristman.DRACE\AppData\Local\Temp\WER567B.tmp.appcompat.txt
      C:\Users\jchristman.DRACE\AppData\Local\Temp\WER5718.tmp.mdmp

    Hi,
    What are the technical Specifications of your computer?
    What is the exact version of Premiere Pro that you are using?
    Go to File-Project Settings-General and change the Video Renderer to Software Only Mode.
    Then Import the file this might help.
    Thank You
    Arjun

  • Premiere pro will not import .mov files

    Premiere pro CS3 running on Vista 64 bit will not import .mov files. After Effects CS4 has the same problem, it says I don't have the correct version of Quick Time installed. I'm using the 64 bit version 7.6.4 for Vista. Any help would be appreciated.

    Welcome to the forum.
    Now, what is inside that .MOV "wrapper?" This ARTICLE will give you some background on "wrappers." It is mainly written with .AVI in mind, but translates to most AV file formats, including .MOV.
    Now, I use a lot of .MOV files and these are all done in the Animation CODEC. Never an issue for me.
    One thing that might aid you is the US$30 upgrade/unlock key to QT Player Pro. It can Export as a bunch of useful formats/CODEC's. Depending on whether your footage is SD, or HD, you can Export most to formats that play perfectly with PrPro.
    Good luck,
    Hunt

  • Premiere Pro doesn't render .mov file properly

    In Premiere Pro 1.5, I drop any .MOV on the timeline. When I play it back it shows about 1 frame for every 10. The sound is ok. When I inspect the file properties it shows 2.99 fps rather than 29.97 like it should.
    Also, I get the same choppy behavior in the quicktime player. The file does play ok on 1) other windows computers (quicktime) and 2) through a freeware player called VLC on the "problem" computer.
    I have reinstalled quicktime. version is 7.3.1

    Premiere Pro can have issues with regard to .mp3 files.  It is best to convert them to .wav files in either Audition or the free Audacity and then bring them into Premiere Pro.

  • Premiere Pro CC Not Reading .mov Files from Screenium

    Hey
    I have a screen capture tool called screenium for my mac. I use it to recorde gameplay and ever since I installed an SSD into my mac I have not been able to read these files .mov files, Premiere only sees the video as green, the audio is intact but the footage doesnt exist as far as premiere is concerned. I have tried uninstalling and reinstalling Premiere but the problem still exists.
    On a nother note that is worth mentioning, sometimes this program does not compress the files as it is suposed to and I end up with 40GB files on my SSD. When I had an HDD I was able to open the files in Premiere with no problem and export them as smaller files.
    Any help would be great!
    Thanks

    A screen shot works well to SHOW people what you have inside your file
    Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
    >ever since I installed an SSD into my mac
    My GUESS is the SSD is not the problem... the problem is a codec that is missing

  • Premiere Pro CS6 issues with .MOV files

    I am having problems with .MOV files from my Nikon 5100.
    They play very choppy.  Multicam REALLY has issues with the .MOV files as it will play ten frames and freeze.  Usually crashing Premiere altogether.
    Anyone know how to optimize my system to play these .MOV files so the can be worked with?  I've updated my videocard firmware and Quicktime.

    Anyone know how to optimize my system to play these .MOV files so the can be worked with?
    The logical steps would probably be:
    Get a better PC
    Don't use QuiRcktime but rename the .MOV file to .MPG
    Tune your system. Also for Win7: Adobe Forums: Guide for installing and tuning a Vista...

  • Premiere Pro CS5.5 importing .MOV files help!

    Hi, I have been using this software for quite a while now but this problem has only just started occuring.
    When I import video files from either my iPhone 4s or Ipad3 into PPro the monitor preview screen goes green, but when I insert the video file onto the timeline I can hear the audio but the video file itself is just showing green.
    When I open the exact same file with WMP, VLC player, FLV player quicktime and so on it is perfect but this only happens when I import into PPro CS5.5.
    I also have a handheld HD video camera which records in .MOV format and when I import those files into PPro it works just fine, so it is only the iPhone and iPad files that it does not like!
    I'm assuming this is a codec issue?
    Please can someone help as this is driving me insane!
    Many thanks
    Dan
    P.S, this has only just started happening, I have been importing iPad and iPhone video files into PPro for ages with no problems whatsoeva, I am not aware that I have deleted anything like codecs or anything that would make this start happening. Very strange!

    >assuming this is a codec issue
    Maybe... or maybe a Windows update changed "something" that has made your graphic adapter cause problems
    So... ATI or nVidia, and EXACT driver version... and, for either, have you gone to the vendor site (NOT Windows Update) to see if there is a newer driver?
    nVidia Driver Updates http://www.nvidia.com/Download/index.aspx?lang=en-us
    IF you have nVidia... How to determine your nVidia driver version
    Right click in any open area of the Windows desktop
    Select NVIDIA Control Panel from the popup window
    Select SYSTEM INFORMATION at the lower left corner
    Driver version should be the 1st line in Details
    I have a GTX285 using driver 296.10 and Win7

  • Photoshop CS4 suddenly stopped recognizing CR2 files

    I'm working on a mac.
    I could open my (canon eos 5d mark II) CR2 raw files without issues before christmas, now however I get the "Could not complete your request because Photoshop does not recognize this filetype" error.
    I tried updating my raw plugin, both through package download and through photoshop, but the problem still remains.
    My plugin version seems to be 5.0.0.178 if that helps at all.

    You need at least 5.2 for the 5D mk2. Not sure how you managed to drop a couple of versions, as most people can't even do that if they try!
    The best version of ACR for CS4 is 5.7. You can download it here http://www.adobe.com/support/downloads/detail.jsp?ftpID=4680

  • Final Cut Suddenly Stopped Recognizing Files It Had Recognized Before

    FCE 4 has suddenly stopped recognizing certain files that it has recognized without a problem for the past several years I’ve used the program. It won’t recognize 1920x1080 mp4, but it WILL recognize 1920x1080 mov and it WILL recognize 1080x720 mp4. All .h264 codec. Using AIC 1080x60i in FCE. It also won’t recognize .jpg or .tif. There was no software update that could have thrown this off. It was a working one day, not working the next kind of situation. Files play fine in QT. Reinstalled the program. I still get the same File Error: Unknown File. Any ideas?

    This is the Final Cut Pro X forum. You are likely to get more adequate help in the Final Cut Express forum.

  • Why does Adobe Premiere Pro modify original footage/asset files (e.g. mov)? (CS6)

    Background:
    A colleague had given me a large 33Gb .mov for use in a project, I put this file on a backup drive.
    I made an identical copy of this 33Gb .mov file and placed it in a folder that I'd use to work on a Premiere Pro Project.
    I ran Adobe Premiere Pro CS6 and dragged in the 33Gb .mov file into the Sequence (imported it)
    Premiere Pro CS6 started conforming the file.
    After it had finished, I noticed that it's Modified Date was just now i.e different to the Modified Date on the original copy of the file on the backup drive (see step 1)
    I ran a BeyondCompare check between the .mov file on the backup drive (see step 1) and the one that the Premiere Pro project was using (step 2, 3) and Beyond Compare reported they were different.
    I had initially thought it was unrelated file corruption of some kind, but I have checked this several times and got the same outcome, so it's definitely Premiere Pro deliberately modifying the file.
    So I am puzzled: these are supposed to be the same file.
    Why would there be a need for Adobe Premiere Pro to modify the footage?
    What does it do to the file?
    Would it not be better to create a separate file if necessary?
    I can accept this if that's how it works and it's good to know that it was Premiere Pro deliberately modifying the files and not corruption (so my hardware ought to be healthy). But it makes more sense to me if Premiere Pro made separate modified copies for its own use. Modifying the file as it does hinders my process for checking the integrity of backups; if the original asset footage files were the same as earlier copies then it would be easy to know that the backups are OK.
    Thoughts?

    Definitive Answer (I believe): It's all about this setting, "Write XMP ID To Files On Import" - which confirms that Adobe Premiere Pro is deliberately modifying the .mov file: http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
    These posts give some background as to why having this setting enabled would be beneficial: one benefit being to be able to skip conforming files by matching the conformed file with the original using the embedded XMP tag :-
    http://helpx.adobe.com/premiere-pro/using/preferences.html#WSE3BD4A43-7022-4fe6-97F5-95313 935347B
    http://www.dvinfo.net/forum/adobe-creative-suite/498627-why-premiere-modifying-video-files .html
    https://forums.creativecow.net/thread/205/876064
    (Found using Google search term "adobe premiere pro date modified")

  • Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working

    Premiere Elements 13 has stopped importing MOV. files. Quicktime is installed and working.

    Nowconfused
    I tried to get background information on the video from your camera but all I could find so far is that the camera is probably recording
    1080p (1920 x 1080 @ 29.97 or 30 progressive frames per second. What are you (manually) or the program (automatically) setting as the project
    preset to match the properties of your video source. See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio even if the fields look grayed out.
    How are you importing the files into the Premiere Elements 13 project - with the Add Media/Files and Folders/Project Assets from a computer
    hard drive location or are you making a USB connection between the camera and computer/Premiere Elements 13 and using Add Media/Video ..../Video Importer? Could you possibly have changed the way you are importing the files into a project?
    Would it be possible for you to send a small sample of one of these .mov files that will no longer import? Maybe in a Dropbox link that you include in a reply?
    Do you have any of the older files still available - the ones that did import at one time? If so, will they still import into a project or do they now not import?
    More later.
    Thanks for the follow ups.
    ATR

  • DVD Player suddenly stops recognizing and playing homemade DVDs

    The DVD Player in our G5 has suddenly stopped recognizing and playing some home made movies on DVD from several friends. These discs played just fine before, but now we get a message that says "supported disc not available".
    I've got the latest version of DVD Player 4.6.5. Why would it suddenly stop reading all these DVDs? Thanks for any ideas or help. Bob Krist
    G5 Tower   Mac OS X (10.4.7)   SONY DVD RW DW-Q28A player

    My experience/opinon:
    Without blaming Apple, it is a DigitalRightsManagment
    problem, Apple is obligated to fullfill. You will
    find that your homemade DVD plays fine on any
    ordinary PC or even annother MAC-environment, just
    not on your own.
    As of Mac-OS-X.46(5 not quite sure ) Support for
    UDF-Format ceased,
    I believe to have read somewhere. So your DVD is
    mounted, but does'nt
    show up on the desktop.
    I am using OSX 10.4.7 (Build 8J135) DVD Player 4.6.5 (Framework 4.6.6)
    Home-made video DVD-Rs work fine. DVD player starts when a disk is inserted. The disk shows up on desktop. Get Info and Disk Utility show UDF (Universal Disk Format). Finder shows the VIDEO_TS folder, .VOB files, etc. Get Info's Preview window will even play the .VOB files.
    So, UDF read support is still in OSX 10.4.7 OSX has never had UDF write support except for iDVD.
    I personally record movies from TV, legally. And my
    solution to that problem is to create a Disk-Image,
    that I burn on a data-disc, and I don't use
    DVD-Player.
    DVD Imager <http://lonestar.utsa.edu/llee/applescript/dvdimager.html> will create UDF disk image files from VIDEO_TS folders. When you burn these with Disk Utility they will play in standalone DVD players and in Macs. They will start Apple's DVD Player when inserted.
    Toast can also create UDF disks.
    If you create non-UDF disks (e.g. with Disk Utility), most standalone DVD players will not play them and Apple's DVD player will not start automatically when the DVDs are inserted. You can still play them with Apple's DVD Player by using "Open DVD Media" from its "File" menu and choosing the VIDEO_TS folder.

  • 99 or 100% when it says Premiere Pro has stopped working and needs to close. What's going on?

    I am using the premiere pro trial at the moment and have been trying to render a video for a solid week now. My computer is far more powerful then the recommended specs and yet it still takes 2 hours to attempt to export a 3 minute video (that isn't even heavily edited) and not only that but it will get to 99 or 100% when it says Premiere Pro has stopped working and needs to close. I have used earlier versions of the product before and never had such problems, even my 2 year old laptop could breeze exporting. What's going on?

    Thanks, I'm a bit new to asking for help!
    Version : Premiere Pro CC 2014.2 (8.2)
    It is up to date
    I'm using Windows 8.1 build 9600
    My sources are contained in .mov, .mp4 and .png. The codec I'm trying to use is H.264
    After I set the project to export I got this error message every time it gets to either '99' or '100%' completed. "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
    I have never had such a problem with the program which makes me think it might have something to do with a recent update.
    No other notable software was running during the export.
    I don't have any third-party effects or codecs installed.
    I have 64 bit OS and processor, Intel i5 - 4670K quad core clocked at 3.40 GHz. 12 GB of RAM. And a GTX 770 with 2GB of video RAM.
    Unless it was installed in the trial, I do not have the Mercury Playback Engine.
    And finally, it can be noticeably choppy during the preview when it gets to the part I don't have rendered but is fine again for a bit if I replay those parts. A part from being a bit slower then usual, I didn't actually run into a major problem until I started exporting.
    Thank you for the help! Any suggestions?

  • My time capsule suddenly stopped recognizing my computers.

    My time capsule suddenly stopped recognizing both my mac book and my mac pro. It used to work fine and now every time I log into a computer I can't back up (and the time capsule has a green light). I have tried resetting time capsule but no success (maybe I am doing it wrong. Any suggestions on how to fix this problem?

    So I have had the same problem, try this fix for Airport Extreme/Time Capsule .
    Airport Utility > Select the Extreme/Time Capsule in question > Disks > Disconnect All Users
    Reboot the Extreme/Time Capsule in question > once back online > goto Finder > Shared > Reconnect Drive
    > Open Time Machine Preferences > Select Disk > Use Backup disk > Backup Now
    Good Luck

Maybe you are looking for